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Business Analyst Resume Profile

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NY

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Objective

To have a positive and result driven impact as a leader, adding value to a company long term.

Experience

Customer Service Manager

Confidential

  • Oversee the Customer Service and Technical Service Departments.
  • Responsible for forecasting and achievement of call center metrics.
  • Ensure reporting of data analysis to senior management.
  • Project Management Dealer Relationships.
  • Creating and maintaining migration of data to MS SharePoint.
  • Responsible for specialist teams supporting the top 100 dealer locations
  • Hiring and training of Customer Service staff.

Manager Provider Relations/Business Analyst

Confidential

  • Directed staff of Supervisors, CSR's, and Technical Assistants.
  • Integrated new business procedures for Private Provider offices.
  • Maintained quality control and satisfaction standards within the department.
  • Designed and Maintained the company's MS SharePoint sites and utilization.
  • Responsible for on-boarding all new Provider Offices.
  • Project Management Platinum Provider.

Sales Manager

Confidential

  • Managed front line sales staff directed to achieve specific metrics and sales volume.
  • Responsible for all sales planning, implementation, and after action reporting.
  • Total book of business included growth from 3.4 to 4.7 million dollars.

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