PROFESSIONAL HIGHLIGHTS

• Experienced project manager/business analyst offering 5 years of success leading all phases of diverse technology projects with PMP ITIL credentials, degree in CIS and in-house out-sourced project delivery experience skilled in Agile implementation, including creating business requirements, project charter, use case document, functional requirements, system requirement specification, and project plan
• Business strategist working with stakeholders to plan and manage multimillion-dollar projects in aligning business goals with technology solutions to drive process improvement outstanding organizational, multi-tasking, and time-management skills experience in maintaining project knowledgeable in relational database management systems and data warehouse working Business Analyst/Project Manager experience encompasses Fast Switch-Ford Ciber-Ford IBM-General Motors PMO IBM-Ford/Visteon EDS-General Motors
• Excellent communicator leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams possess good written and oral skills for effective communication with business and geographically dispersed stakeholders

AREAS OF EXPERTISE

PROFESSIONAL SUMMARY

Seeking Employment

Confidential

• SA responsibilities include
• Work on Confidential /DMS certifications, including software self testing, pilot dealer process, and implementation of DMS dealers.
• Perform functional, system and regression quality control activities ex: write and execute database queries, jobs/scripts and utilize database utilities to ensure business requirements are met.
• Use Agile knowledgebase to create specifications and design solutions, and Primary Skill Set that consider reuse opportunities and meet usability guidelines and corporate standards
• Participate in development of global Corporate Dealer Systems/CDS specifications for service repair order, parts sales invoice, inventory, service appointment and used vehicle sales data.

Achievements

• Create report of daily DMS pilot dealers which provides business snapshot counts of service repair orders, parts sales invoice and used vehicle sales data
• Organized scalable end-user training WebEx meetings to Establish Training Goals review CDS requirements: data types and lengths Analyze End-user Needs evaluate the technical skill levels: technical savvy versus novices needing more focused, step-by-step instruction in basics Evaluate Training Delivery Methods assess training delivery methods: user skill levels, number of users to train, training timeframe hands-on/classroom style, book-based Create a Training Program tailor training to dealership's software use: purpose, user tasks, how new version differs from previous version, common problems, security issues Make Training Program scalable flexible for new/few users and large/organization-wide users

Confidential

• Perform BA responsibilities including:
• AD portfolio
• o Consulting with portfolio development leads and management to create portfolio vision.
• o Creating SharePoint sites department, project, B2B to implement portfolio vision.
• o Collaborating with management, business, and development leads to create flexible and easy-to-use SharePoint vision for AD portfolio based on Agile.
• o Installing SharePoint 2010 server and set up projects/SharePoint repository for AD PMO.

IT Program Manager

Confidential

General Motors Integrated Account GMIA PMO Office

• Leveraged IBM Rational Unified Process internal IBM Agile methodology to successfully direct Managed Rational Tools Deployment Team in deploying Rational Lifecycle tools for GM development, and sustained projects through collaboration with Applications Services Team, Rational Software Sales Team, Rational Tools Hosting and Support, and Global Services Account.
• Managed across the globe PMO data migration to Rational Software Server from Lotus Notes Team Room. Responsibilities included project planning-schedule baselines, estimating , coordinating resources working with software sales team, integrated network team, services account team, application services team , managing budget, moderating project meetings, authoring project minutes, tracking milestones/issues/risks, documenting technical architecture, creating and updating production support checklist, project status report, issues-risk-change-scope control log
• Facilitated requirement discovery sessions with business partners elicited and documented requirements including:
• o Developed/tracked communication plans, risk mitigation plans and issue resolution
• o Managed project schedules, scope, as well as ensuring accurate tracking of project cost and team member time and expenses
• o Utilized Rational Portfolio Manager to improve annual collaboration between business and technical stakeholders
• o Business Analysis, Customer Relationship Management, Budget analysis and tracking, Risk/Contingency Management
• Presented advantages of achieving CMMI Level 3 Organization using Rational Tool Migration Project to fellow Project Managers within IBM Automotive Division
• o This presentation was a critical component in explaining how Project Managers could use IBM Rational tools instead of competitor tools

Confidential

Lead Business Analyst

Consultant Handled due diligence proposals Request for Proposals consisting of in-scope applications and application transfer from Ford Motor Company to Visteon

• Led IBM team in meeting major requests for proposals to coordinate, schedule and conduct interviews for 500 applications spread over multiple geographies North America, Europe, Asia Pacific, Latin America
• Liaison between business customers and IBM Security Administrators, Requirement Analysis and Technology Alignment with Business Strategy, Software Quality Assurance, Validation and Verification of business and system requirements
• Managed Security Administration Knowledgebase Transfer project with client and development team during application transfers to ensure IBM strategies and objectives were met. Analyzed data transfer criteria and follow-up with stakeholders to complete applications knowledge transfer

Confidential

Business Analyst

• Led deployment of other IBM web software, including Internet Labor Claiming, Individual Development Plan, and Personal Business Commitment for all IBM employees performed Level-1 and Level-2 support to resolve software-related issues/errors
• /Developer Managed initiative to upgrade Secure Inbound Network Environment SINE software for 350 IBM employees at the iTek Center. Consulted with Ford Ford Systems Integration Center, Network/Security and IBM Secure Inbound Network Environment SINE to ensure testing and deployment processes met Ford system network and security requirements
• Liaison between client and technical stakeholders to create Phone Data Flow Diagram PDF from phone process during planning design of Release 1 and 2 of the Customer Knowledge System within the Marketing, Sales and Services organization. Large Scale Data Warehouse leveraging Web Microsoft ASP , Mainframe Cobol , DB2, and Teradata

Confidential

General Motors Account

• Rescued problem Order Management Data Conversion project, by renegotiating deadlines and delivering timely results to specification Managed development and delivery of GMAC's Motors Insurance Corporation MIC Claim Processing Project Converted automobile extended warranty processing from manual to system Managed 6 FTEs Developed the Parsing Process that parsed all claims from 6 North American processing centers, developed validation process Wrote Query Class based around SQL via Java and Java Script in Netscape Kiva Developer Studio IDE to find customer information on GM Buypower's Vehicle Locator Project