Business Analyst Resume

PROFESSIONAL OBJECTIVE
IT professional with experience in the healthcare and entertainment industry. Possess a comprehensive background covering Business Analysis, Quality Assurance and Project Management in a wide variety of business applications, as well as EMR/Business/Systems/Data Analysis, report development, implementation, and maintenance.

QUALIFICATION PROFILE

Proficient in relational database: MS SQL Server 2005 T-SQL/ SSRS, Oracle 10g PL/SQL
Proficientin Object Oriented Programming: C++/C#, Java, and VB.net
Strong working knowledge in all phase of SDLC
Proficient in UML diagrams, Visio, TFS, SharePoint, MS Project
Proficient in Microsoft Office: Word, Excel, PowerPoint, Outlook, Access

EXPERIENCE

Confidential. – Business Systems Test Specialist Apr 2011 to Present

Reviews, analyzes, and evaluates business processes and associated IT application requirements.
Design test plans, including definition of test cases and the creation of detailed solution test scripts.
Planed and conducted regression tests, UAT, and converted data mapping and gap analysis.
Conducts and facilitates JAD sessions to develop and coordinate the requirements, specifications, design, and testing efforts for medium to large projects.
Monitored systems and documented issues

Confidential– Business Analyst (Contractor) Mar 2010 to Apr 2011

Responsible for gathering and analyzing user requests, documenting business processes, creating documentation, and analyzing system data relative to their CRM - Salesforce.
Serve as project lead on smaller projects and initiatives.
Serve as liaison between the business and IT development: Interview Marketing staff and conduct functional business requirements gathering sessions.
Coordinate internal system release testing and User Acceptance Testing (UAT) to facilitate issue resolution.
Serve as the second-tier support for the Help desk
Maintained documentation repository using SharePoint.
Produce process maps, system diagrams, logical data models, business requirements, gap analysis, report specifications and other documentation.
Design test plans, including definition of test cases and the creation of detailed solution test scripts.

Confidential Sep 2008 to Oct 2009
Project: Applications Analyst - Consultant (Jul 2009 to Sep 2009)

CareMore Health Plan & Services
Monitored systems and documented issues.
Confirmed business requirements through design, development and test activities.
Evaluate, summarize & convert email/fax requests into Trouble Tickets and route appropriately for resolution.
Acts as a liaison between business user and technical team.

Project: Quality Assurance/ Requirements Analyst Consultant (Sep 2008 to Jul 2009)

International Cinematographers Guild
Gathered and prepared business requirement end user requirement.
Prepared and validated use case, functional requirements, analysis models and prototypes.
Developed test scripts for testing in Quality Assurance and User Interface Testing.
Maintained documentation repository using SharePoint.
Planed and conducted regression tests, UAT, and converted data mapping and gap analysis.
Developed and maintained training materials and job aides. Conducted end user training.

Confidential– Business Analyst Consultant Jun 2008 to Sep 2008

Residuals Systems - enhancement project.
Prepared Use Case documentation and Tech Specification documentation. Managed documentation repository Sharepoint.
Designed User Interface using VISIO.
Developed Test Scripts and testing scenarios.
Conducted QA/UAT testing.
Documented business requirement and end user requirements.

Confidential– Quality Assurance Analyst Mar 2007 to Jun 2008

Performed black-box testing, risk base testing and analysis.
Took part in data modeling and business modeling.
Prepared SQL queries / Ad hoc for management reports.
Developed test scripts for testing in Quality Assurance and User Interface Testing.

Confidential– Program Assistant/Registration Assistant Feb 2005 to Mar 2007 2007

Performed administrative and secretarial functions for the vicechair of the child development dept.
Assisted student enrollment during peak registration periods.
Prepared forms, memos, correspondence, and maintain office files by sorting, indexing and cross referencing.
Recorded a variety of data on appropriate records, checks forms and records for completeness and accuracy.

EDUCATION & TRAINING
B.S. Computer Information Systems
Confidential University

PMP Project Management (PMI) - In Progress
MCITP: Database Administrator - SQL Server 2005

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