Global Business Analyst

Sr. Business Analyst/Project Management

Highly versatile, team-oriented leader with a successful track record in driving key improvements, cost savings, and mission-critical initiatives in global strategic IT design for top companies including United Health Group, Covalence, Marsh McLennan Companies, Nomura Securities International, HBO, Onder Sigorta, City of Saint Paul, Digi-Key and Wells Fargo. Offers strategic vision, dynamic leadership, and change management skills that consistently generate strong and sustainable results through innovative solutions that elevate productivity, service, and efficiency. Articulate, personable communicator, team leader, and problem solver. Effective in attaining cost savings via superior negotiation skills. Proficient in PeopleSoft HRMS 9.0, SAP, BEA Aqua Logic, MS Office, Crystal Reporting, DataPrism, Cyborg, HR2000, Lawson, SharePoint, Confluence. Willing to travel.

PROFESSIONAL EXPERIENCE

Confidential

Lead Business Analyst Contractor

• Led a team of 5 Business Analysts supporting the requirements gathering of the following business processes with a global view but specifically for Hong Kong and Singapore to ensure the successful implementation of international team member data into PeopleSoft 9.2:
• Compensation
• Personal Data
• Probation
• Security/Access
• Manage Hire
• Manage Separation
• Team Member Self-Service
• Manager Self-Service
• Partnered closely with the Technology Teams to effectively enter into design phase
• Partnered closely with country specific business partners to ensure that all local business, regulatory and legal requirements were gathered and communicated

Confidential

Sr. Business Analyst/Project Manager Contractor

• Worked within an Agile environment utilizing SCRUM principles and methodolgies
• Maintained PeopleSoft 9.0 for certain affiliates which included the following modules: Core HR/Time Labor/Benefits Administration/Compensation/Work-force Management/e-Recruit Financials
• Maintained Employee Self-Service and Manager Self-Service for a global population in multi languages with PeopleSoft 9.0. This effort supported approximately 1,500 global associates
• Responsible for ensuring the successful implementation of SAP HR/Benefits/Payroll enhancements for a global workforce of 3,800 associates
• Responsible for ensuring successful implementation of Documentum for Customer Service Centers located in London, Sao Paulo and Istanbul
• Responsible for improving work-flow process relating to global mobility for associates
• Authored and maintained all project related documentation utilizing tools such as SharePoint, Visio and Microsoft Office
• Led a global project team of Business Analysts and vendor implementation specialists
• Managed and was accountable for the project budget
• Served as Secretary of the Steering Committee as well as representing the project to the Governance Committee

Confidential

Business Analyst - Contractor

• Responsible for ensuring the successful gathering of business process and requirements for the implementation of a Customer Relationship Management System CRM
• Responsible for the development of business requirements for an ERP solution.
• Responsible for developing and communicating business capabilities for all production systems
• Project tracking for requirements
• Responsible for the development of use cases and user scenarios

Confidential

Sr. Business Analyst - Contractor

• Responsible for ensuring the successful implementation of Lawson Procurement modules for the City of Saint Paul and Ramsey County
• Assisted with the implementation of Lawson HR/Payroll modules
• Assisted with the implementation of Lawson Financial modules
• Led a project team to thoughtfully gather and document all business requirements
• Developed and published as-is and to-be process flow mapping
• Led the BA team in best practices to deliver a consistent and comprehensive approach to Business Analysis for the City.
• Developed documentation standards including Business Requirements Documents, Process Flows, Goals Strategy, Business Decision, Issues logs and various other documents to be consumed and signed-off by the various business units

Confidential

Sr. Business Analyst/Project Manager - Contractor

• Responsible for ensuring the successful implementation of SAP HR/Benefits/Payroll system for a global payroll of 3,400 associates
• Responsible for ensuring successful implementation of SAP HR
• Responsible for global mobility for associates
• Authored and maintained all project related documentation utilizing tools such as SharePoint, Visio and Microsoft Office
• Led a global project team of Business Analysts and vendor implementation specialists
• Managed and was accountable for the project budget
• Served as Secretary of the Steering Committee as well as representing the project to the Governance Committee
• Developed and deployed testing scenarios in connection with SAP, PeopleSoft and ADP Global View
• Served as Privacy Officer

Confidential

Sr. Business Analyst - Contractor

• Pioneered a successful claims re-engineering initiative that overhauled claims processing systems to accelerate turnaround and improve accuracy.
• Responsible for gathering business requirements from users, stakeholders and authoring the Business Requirements Document BRD
• Authored the Functional Requirements Document FRD in collaboration with IT
• Developed use case scenarios and assisted testing teams, including off-shore virtual teams with testing efforts
• Developed and published work/process flow diagrams using Visio
• Streamlined the Agent-on-Boarding process.
• Attained multiple quick wins within existing budgets by cultivating solid support among key executives.
• Worked with project management and business analysis for multiple capital initiatives from start to finish, utilizing methodologies such as BEA Aqua Logic and Microsoft Project.
• Worked in collaboration with project sponsors, executives, governance committee, and business analysts.
• Maintained project repositories and weekly dashboards, ensuring on-track progress.
• Ensure multiple Medical Dental plan contracts were loaded and communicated effectively throughout the organization to ensure terms and claims were processed appropriately.

Confidential

Corporate Benefits Manager

• As the leader of the first Covalence-wide benefits strategy in support of a multi-national workforce, skillfully drove research, planning, and design of a benefit program aligned with company goals while also achieving parity with industry competitors and producing substantial cost savings.
• Examined and restructured legacy benefit systems and programs originating as a subsidiary of Tyco, requiring strong change management expertise and leadership.
• Initiated the implementation of a new HR and benefits system to improve human resources delivery.
• Provided leadership of worldwide and domestic health and welfare benefit planning and administration with responsibility for three divisions, 47 plants, and 7,125 employees as well as incentive, deferred compensation, and collectively bargained benefit programs.
• Maintained oversight of benefits administrators at the plant level while delivering key recommendations to support implementation, including facilities in India, China, the Netherlands, Mexico, Saudi Arabia, Belgium, Canada, South Korea, Germany, and the United Kingdom.
• Responsible for the selection and implementation of PeopleSoft Benefits Administration/Payroll and Time and Labor modules.
• Led and trained on HIPAA rules and privacy rules throughout the organization

Confidential

Health Welfare Benefits Manager

• Generated cost savings, through critical health plan modifications in addition to an outsourcing initiative that directly impacted efficiency.
• Drafted a mission statement for the global benefits team, delivered leadership of key implementations and initiatives, and increased team accountability, unity, and focus while measuring results and execution.
• Successfully conceived, developed, and launched vendor scorecards that evaluated performance and return-on-investment in comparison to corporate standards, goals, and objectives.
• Cultivated teamwork and fostered a culture of inclusion that encouraged operating areas to share concerns and devise workable solutions to organizational challenges, mobilizing divergent groups to strive for common goals.
• Participated in strategic planning, provider relations, negotiations, and compliance for a comprehensive health and welfare benefit program designed to meet the needs of more 62,000 global employees.
• Supervised a four-person team.
• Reviewed, analyzed, and strengthened employee benefit plan development and management while maintaining a focus on cost effectiveness, maximum value, and corporate objectives.
• Participated in the successful roll-out of all employee benefit plan offerings through skilled HR leadership.

Confidential

Vice President Benefits Manager

• Streamlined operations, improved productivity, and eased administrative concerns through the design and implementation of both the Benefits Administration and Time Labor modules of PeopleSoft HRMS.
• Held full management responsibility for directing the benefits department, serving a diverse group of 1,020 employees including expatriates and foreign nationals at multiple locations and subsidiaries.
• Administered a full spectrum of benefit plans including workers' compensation, STD, LTD, retirement, return on equity, and a 125 million 401 k plan with 1,000 participants.
• Collaborated with vendors, brokers, consultants, and insurance carriers to develop cost-effective strategies and implement best practices.
• Created first-time communication programs to ensure employees fully understood benefit coverage and value.
• Implemented a more flexible 401 k plan that strengthened employee control of retirement savings.

Confidential

Benefits Counselor

• Evaluated, selected, and administered benefit plans for a 2,100-employee organization with a 4 union presence.
• Communicated with employees to resolve benefit disputes in an expeditious manner.