Experience

Confidential

Project Manager

• Manage projects that improve the efficiency of the offer management process by automating manual processes, consolidating systems, and enabling critical content to be published within days instead of months across all sites and brands.
• Manage Accounting projects with the goal of reducing customer fraud costing millions annually.
• Conduct analysis and manage Call Center projects involving customer segmentation strategies used in Integrated Voice Response IVR systems to save millions annually.
• Manage projects to improve Marketing Campaign capabilities for both the Australian / New Zealand market and for the Domestic Solar Market.
• Manage Innotas Project Portfolio Management Tool for the enterprise spanning over 100 users across multiple departments.
• Conduct the following activities.
• Management. Project Management, Budget Management, Vendor Management
• Methodology. Scrum User Story Definition, Backlog Grooming, Sprint Planning, Daily Standups
• Business Process Identification, Business Requirements Gathering, Data Analysis, Testing
• Convertedfrom contractor at C-PRIME Corporation to permanent Guthy Renker employee in 1/2012.

Confidential

Principal Business Analyst

• Conducted analysis for Dotcom and Advanced Engineering Department responsible for enhancements to implement new products by conducting the following activities.
• Business Process Identification
• Business Requirements Gathering
• Use Case Development
• Design Review

Confidential

Business Analyst Lead / Senior Business Analyst

• Conducted analysis for the Parts Recovery, Product Quality Issue Detection, and Reporting applications within the Toyota Product Quality and Service Support Division responsible for supporting dealer repairs, analyzing repairs for potential quality issues, and communicating potential quality issues to manufacturing divisions.
• Led and mentored team of 3 business analysts to implement a system to provide statistical trends for warranty repairs to Product Engineers facilitating early detection of potential part design/manufacturing issues.
• Led and mentored business analyst responsible for implementing a new document type for a complex Documentum Workflow Publishing system used to communicate product quality issues to the dealer network.
• Worked with business stakeholders, design team, development team, and testing team to implement a Parts Recovery System with a user base of over 1,400 people as part of an effort to reduce the parts recovery cycle by 2 days for Toyota Motor Sales. Conducted the following activities.
• Business Process Identification
• Business Requirements Gathering
• Use Case Development
• Test Plan Review
• Production Support
• Conducted conference calls with offshore development team to describe business processes and requirements.
• Tracked and exchanged analysis documents and issues using Rational ClearCase and Rational ClearQuest.

Confidential

Senior Business Systems Analyst

• Supported an investment management application with a user base of over 10,000 people for the ING Corporation.
• Conducted and coordinated user acceptance testing for enhancements developed for financial management application.
• Coordinated software releases with deployment engineers and database administrators.
• Conducted conference calls with offshore development team to discuss issues encountered.
• Developed solutions to improve efficiency of the production support group.
• Organized and analyzed requirements from the business stakeholders to be submitted to the offshore development team.

Confidential

Senior Business Analyst

• Worked with business stakeholders, development team, testing team, and the deployment team to implement a property valuation module as part of a multi-million dollar Default Management System for Ameriquest Mortgage by conducting the following activities.
• Business Process Identification
• Business Requirements Gathering
• Use Case Development
• Test Case Review
• Production Support
• Worked with a multi-role team consisting of over 200 people across 3 different companies.
• Conducted analysis for Property Valuation Module managing Property Valuation transactions to external vendors with a user base of over 120 people in the loan servicing division.
• Managed the scope and schedule of software releases by working with the business stakeholders to prioritize bugs and enhancements and the offshore development team to determine development effort.
• Conducted production support to identify bugs and enhancements to continually improve the Property Valuation Module.
• Conducted conference calls with offshore development team to describe business processes and requirements.
• Worked with team to determine the duration, cost, and resource requirements for analysis phase by using Microsoft Project.
• Tracked and exchanged analysis documents and issues using Rational ClearCase and Rational ClearQuest.

Confidential

Project Manager

• Managed a team of 15 people to integrate Vertex Quantum Sales Use Tax software with internal systems for tax compliance.
• Managed deployment and integration of Sales Force Automation application Salesforce.com with internal systems.
• Managed a team of 12 people to develop a new product for Apartments and Rentals vertical focusing on the Low Density apartments market.
• Worked with team to determine the duration, cost, and resource requirements for projects by using Microsoft Project.
• Managed team members throughout the entire project lifecycle employing a standard software development methodology.
• Managed stakeholder expectations, scope, and daily project issues.
• Coordinated meetings with stakeholders to facilitate product definition and requirements.
• Led business process, requirements definition, and page flow design sessions with business stakeholders.
• Mentored team members to develop and improve skills.

Confidential

Principal Consultant, Southwest Internet Services

Business Analysis

• Worked with client executive team of a real estate investment trust company to define the strategy to maximize efficiency of the leasing process by conducting the following activities.
• Business Objectives and Initiatives Definition
• Business Process Reengineering
• Requirements Definition
• Technical Solution Definition

Project Management

• Managed development staff and resolution of project issues.
• Advised and mentored staff on project implementation approach.
• Determined duration, cost, and resource requirements for projects.

Methodology and Standards

• Developed project methodology for the OracleMobile Implementation Team describing each phase of the project life cycle from sales through implementation.
• Trained consultants to facilitate client workshops and project implementation following project methodology.
• Sales Consulting
• Conducted presentations describing capabilities of Oracle 9iAS Wireless Platform to potential clients and partners.
• Supported clients with the development of wireless applications using Oracle 9iAS Wireless Edition.
• Wireless Implementation
• Developed several wireless sites enabling online food ordering, dining guide, news delivery, and stock quotes using a mobile device. Clients included Food.com, Mbizcentral, and TheStandard.
• Participated in requirements gathering sessions.
• Worked with team members to design the user interface for the wireless applications.
• Wrote design document template for use on all wireless engagements.
• Wrote project implementation training document for developers to shorten the learning cycle on projects.
• Developed numerous demonstration modules for client prospects. Configured Portal-To-Go Web Integration Server to exchange HTML and XML data.
• Attended training course for Implementation of Oracle 9i Application Server Wireless Edition.
• Tools - Java Server Pages JSP , XML, Java, webMethods B2B Integration Developer, webMethods B2B Integration Server, OracleMobile Studio, Oracle 9iAS Wireless Edition, and Oracle JDeveloper.

Confidential

Developer

• Worked for dot com companies developing web pages and back end functionality on n-tier Internet Commerce Sites using Active Server Pages ASP , COM objects, SQL stored procedures, FrontPage, and Visual Sourcesafe.
• Developed marketing applications to increase sales and site traffic including a coupon system and viral marketing system.
• Configured and maintained Marketwave reporting system that created web traffic reports to analyze site usage and customer browsing habits.
• Performed high-level requirements definition for a startup company developing distance learning solutions.
• Tools - Active Server Pages 2.0, SQL Server 7.0, Transact SQL, Visual Basic 6.0, Visual Interdev 6.0, Microsoft FrontPage 2000, Site Server Commerce 3.0

Confidential

Business Analysis

• Worked in several requirements definition workshops including a 3 Million Internet Music Portal, a site for a Nationwide Promoter, and an Insurance Provider Intranet. Facilitated several topics during the requirements definition workshops. Wrote requirements definition document outlining the functional requirements for the search engine, e-commerce, digital rights management, and customer service.
• Managed and coordinated the technical interviews with stakeholders to define the vision and requirements for all web initiatives for a large software development firm. Responsible for all technical pieces of the project. Participated in brainstorming sessions with team members to determine the vision, standards, gap analysis, migration strategy, and cost estimations for the business process and technology. Wrote document describing the existing inventory, recommended standards, recommended migration path, and the vision for all web initiatives.
• Determined duration, cost, and resource requirements for the project scope. Used Microsoft Project to estimate and plan projects.
• Project Manager
• Managed client relationship, project scope, project budget, project issue resolution, and teams consisting of 2-6 people.
• Determined duration, cost, and resource requirements for the project scope using Microsoft Project.
• Managed the following projects.

Site Migration. Converted a dynamic web site on an obsolete proprietary platform to an open technology platform.

• Technology Assessment. Conducted interviews with development staff members to define a vision for the Department Intranet. Wrote document outlining the vision, technology recommendations, staffing requirements, and next steps for the Department Intranet.
• Music Licensing Extranet. Designed and developed various reports on site usage for a Music Licensing Catalog. Trained developer to use the development environment for a Java based Application Server called NetDynamics.
• Wrote proposals and statements of work.

Resource Manager

• Managed placement of 20 consultants on projects.
• Led and coordinated meetings with project managers to determine resource allocation, resource utilization rates, business development efforts, and recruiting requirements.
• Developed and implemented project staffing process involving the creation of standard criteria to reserve consultants such as project size, billing rates, resource utilization requirements, and follow up work with the client.
• Mentored staff members to determine career goals, current skills, and desired skills to facilitate project staffing.
• Managed the implementation of service web site displaying current staff utilization information.

Technical Lead

• Worked as a technical lead for several projects including a software code generation site, a paid time off reporting system, and a publishing system for an online entertainment news magazine.
• Designed and developed interface allowing engineers to log in and generate product keys using a web browser, allowing users to log in and check Paid Time Off PTO balances, allowing administrators to set permission levels for users, and allowing users to publish data via Visual Basic to an Oracle database storing web content.
• Developed Oracle stored procedures used to access CLOB data in an Oracle Database.
• Managed Visual Basic contractor assisting with development of administration interface.
• Tools - NetDynamics 4.0, Oracle 7.3, Oracle 8, Microsoft IIS 3.0, Sun Java Development Kit 1.0.5, Visual Basic 5.0, InstallShield Express 2.0
• Developer
• Worked as a developer for numerous projects including the development of a data warehouse system, clinical trials prototype, navigation menu component, and a news ticker.
• Worked with companies in bio-tech, insurance software, and hospitals.
• Researched the functionality of several Java development environments.
• Assisted in writing presentation outlining the results of the Java research findings.
• Tools - Microsoft Frontpage, Sun Java Development Kit 1.0.2, Javascript, Forte, Oracle Database 7.3, Symantec Visual Caf Pro, Symantec DBAnywhere, Microsoft SQL Server 6.5

Confidential

Information Systems Consultant

• Designed and implemented a web site which allowed users to perform Insurance Coverage Verification over an Intranet which was part of an effort to prepare the client for competition with private industry.
• Worked with others to determine system requirements and write project proposals.
• Wrote macros that accelerated claims processing by changing the process to a paperless environment.
• Wrote testing procedures and performed system testing for an Imaging System that was part of a 10 million dollar Imaging Project.
• Attended training courses for Windows NT Workstation, NT Server, Visual Basic 4.0, Unisys InfoImage, and Unisys Desktop Manager.
• Utilized Microsoft SQL Server, Microsoft Internet Information Server, Perl, Microsoft Visual Basic, Microsoft Word Basic, Adobe Photoshop, and Kea Terminal Emulation Utility .

Confidential

Partner

• Founded company providing web page construction and Internet consulting services.
• Worked jointly with partners in developing profit structure, feature pricing, and obtaining investors.

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