PROFILE:

• A self - starter with the ability to work in a dynamic, fast paced environment and the capacity to work independently with senior level management, and both functional and technical resources on multiple projects simultaneously.
• A team player adept in defining strategy and business requirements through strong analysis, problem solving and decision making skills, using exceptional listening, interpersonal, verbal and written communication skills.
• Willing to work a flexible schedule to accommodate project deadlines.

SUMMARY OF QUALIFICATIONS:

• 13 years of experience consulting as a Business Analyst interacting with a variety of business users as a cross-functional liaison to elicit business requirements, understand issues, and produce requirements specifications that meet client business needs. Adept at defining scope, estimating development costs and providing requirements traceability of projects.
• 4 years involvement in project management to identify Key Stakeholders, Critical Success Factors, Assumptions and Constraints determine Project Scope, Schedule, Budget, Risk Management and Change Management to develop the Project Charter, Cost-Benefit Analysis, and present findings to IT Management, Functional Managers, Steering Committees or Business Advisory Boards.
• 7 years of experience ensuring that a disciplined Quality Assurance process was maintained and that standards and guidelines were applied to application development to ensure that quality end-solutions were migrated to mainframe production environments.
• Familiar with current industry standards, such as HIPAA, Sarbanes-Oxley SOX, ISO, and Six Sigma. In-depth knowledge of SDLC Project Management Book of Knowledge PMBOK As-Is/To-Be process mapping, data modeling, fit-gap analysis, and design using UML, and Visio.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Business Analyst

• SaskTel is the leading full service communications provider in Saskatchewan, offering a wide range of products and services including competitive voice, data, Internet, entertainment, security monitoring, messaging, cellular, wireless data and directory services. Based in Regina, SaskTel and its wholly-owned subsidiaries have a workforce of 4,031 FTE employees.
• As traditional cellular accesses i.e. one wireless handset per customer approaches saturation, a new wave of wireless connections is emerging that will push device penetration well beyond 100 . Emerging device types vary widely, including meters, sensors, modems, PC tablets, GPS receivers, cars and household appliances.
• Machine to machine M2M refers to technologies that allow both wireless and wired systems to communicate with other devices of the same type. M2M can include the case of industrial instrumentation where a device such as a sensor or meter to capture an event such as temperature, inventory level, etc., which is relayed through a network wireless, wired or hybrid to an application software program, that translates the captured event into meaningful information for example, items need to be restocked . Modern M2M communication has expanded beyond a one-to-one connection and changed into a system of networks that transmits data to personal appliances.
• The M2M project will establish a machine to machine product offering with the required sale, provisioning, fulfillment, billing and assurance delivery systems and processes, to enable seamless delivery of the product to SaskTel Telecommunication customers.

Responsibilities:

• Identify Stakeholders and define project scope maintain/manage project team schedule ensure issues are identified/resolved action items are tracked/reported
• Facilitated working sessions to elicit business and functional requirements to prepare High Level Requirements Document for sign-off by project sponsor, business prime and key stakeholders.

Confidential

Senior Business Analyst

• With an unparalleled portfolio of strategically aligned venues, content and distribution channels, The Madison Square Garden Company s three business segments Madison Square Garden Sports, Media and Entertainment work together to deliver exceptional experiences that endure for generations
• Sports: Knicks, Rangers, Liberty, Connecticut Whale
• MSG Media Networks: MSG MSG, Fuse
• Venues and Entertainment: Madison Square Garden, Radio City Music Hall, The Beacon Theatre, The Theater at MSG, The Chicago Theatre.
• The MSG Company, Venue Systems, Senior Business Analyst position focused on key functional business areas that included food, beverage and merchandise operations, point-of-sale, vending, inventory, suite services, e-commerce, work order management, incident management and preventative maintenance.
• Responsibilities:
• As an independent consultant was assigned the Work Order/Incident Management and Preventative Maintenance modules that required project deliverables that met guidelines and process standards for Project Review Board meeting.
• Creating test cases, and conducting IT testing in preparation for User Acceptance Testing of work order management and security incident functionality by building operations and security to be used at all of the company s venues.
• Produced swim lane diagrams of building operations and security incidents current state business processes.
• Elicited requirements and prepared Functional Specification Document from joint sessions with Building Operations, Security users from all venues and IT staff for preventative maintenance functionality.

Confidential

Senior Business Analyst/Project Manager

• Confidential and Associates have been assisting private and public companies with their Investor Relations needs in London, England and Europe for 20 years and offer London England offices and Confidential, Investor Presentations, Media Dissemination, Introductions to sources of Finance, and Administrative Services. Investor Relations IR is a strategic management responsibility that integrates finance, communication, marketing and securities law compliance to enable the most effective two-way communication between a company, the financial community, and other constituencies, which ultimately contributes to a company s securities achieving fair valuation.
• Confidential was engaged to provide project management and business analysis consulting services using the PMI Project Life Cycle and SDLC Methodology to elicit requirements and re-design the Confidential, Mining Observer portal and web database.
• The motivation to create the Mining Observer web portal was to provide a source of truly independent research and opinions on junior mining companies listed on the TSX Venture Exchange in Confidential. The TSX Venture Exchange is headquartered in Calgary, Alberta and has offices in Toronto, Vancouver, and Montreal.
• The objective is to feature undiscovered stock option gems that are not currently on investor s radar. The companies were chosen on their own merit and because they met the required selection criteria. Junior Mining Companies are considered to be under a CAS 100 million market cap at the time of coverage being initiated with many being under CAD 20 million.

Confidential

Business Analyst II

Confidential is a national telecommunications company in Canada that provides a wide range of communications products and services including data, Internet protocol IP, voice, entertainment, and video. The company is based in Burnaby, British Columbia. TELUS utilizes CDMA 2000, IDEN, and HSPA -based mobility phone networks. TELUS's competitive consumer offerings include wireline, wireless, internet and Optik TV . TELUS also delivers a compelling range of products and services for small, medium and large businesses and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Partner Service Management:

Confidential Service Management is all about forming creative partnerships with other Canadian, American and global service providers. Reporting to the Manager - Business Analysis of the Partner Service Management Team, the business analyst has three key areas of focus.

1. Delivering on Corporate, Mandated, Service Development Strategic Initiatives

2. Designing executing on tactical plans that improve process's customer experience

3. Supporting our Sales, Marketing, and CARE Operations Strategies

Responsibilities:

• Performed business analysis including workflow analysis, current state process mapping, and defined business, functional and non-functional requirements.
• Prepared Project Charter, and the Scope Statement to detail the Online Order Form project scope for review with the working group for consensus and final presentation for signoff by project sponsor and business stakeholders.
• Planning, designing /or re-design of manual and automated business processes.
• Developed Pros and Cons Weighted Decision Making analysis for option recommendations.

Confidential

Senior Business Analyst

Confidential

The Sales Order Solution project will deliver the sales order, registration/renewal data, logic, and service components for a Service Oriented Architecture SOA required for the ATLAS deployment in Europe, in a manner that ensured the effective delivery of these capabilities for web services and the contact center that met business, functional and non-functional requirements and the unique aspects of Amway's sales related processes without depending on Oracle EBS for the execution of transactions.

Project Deliverables:

• The Sales Order Solution project utilized Agile software development, Agile methods break tasks into small increments with minimal planning, each iteration involves a team working through a full software development cycle including planning, requirements analysis, design, coding, unit testing, and acceptance testing when a working product is demonstrated to stakeholders.
• Identified business processes in scope for the Sales Order Solution but limited to order capture
• Consolidated/validated Business Requirements and Solution Requirements Functional and Non-functional Requirements with stakeholders, and SME's for the Enterprise Services department related to Order Capture business processes and prepared the spreadsheet for import to IBM Rational DOORS and traceability via HP Quality Centre using SDLC format for Business Requirements Document. Processes included.
• Distributor Registration Distributor Resignation, Distributor Blocks and Privileges, Create Sales Order, Item Substitution and Back Order, Process Sales Order, Billing, Distributor Bonus, Awards and Line of Sponsorship.
• Reformatted validated requirements Business, Functional and Non-functional Requirements for the Global eBusiness department by individual solution component.
• Drafted and collaborated with SDLC department to finalize Requirements definition.
• Prepared definition for User Stories, Use Case Diagrams Context Models, and Use Case Scenarios.
• Prepared Use Case Diagrams Context Models and developed business and system Use Cases for the Enterprise Services department and the Functional Specification deliverable.

Confidential

Senior Business Analyst

HP Advanced Solutions Inc. formerly EDS Advanced Solutions is a subsidiary of HP Canada. As HP Canada's service delivery channel, HP Advanced Solutions delivers verifiably world class business process and information technology outsourcing services in a professional environment.

Project Description:

• HP Advanced Solutions created a new version of the SFP architecture. The strategy involves replacing multiple Windows servers with larger Network Attached Storage NAS devices, as well as virtualizing print queues.
• The Shared File Print SFP service is the corner stone of office productivity services for users and their applications. It is the most widely used Hosting Service used by over 35,000 BC Public Servants. The current environment consists of over 250TB of data and over 100 servers used to support the environment.
• The PGO, Gated Governance included the Initiation Review, Planning Review, Design Review, Go Live Review, and Close Down Review gates.

Responsibilities:

• Facilitated one-on-one and group meetings to elicit business, functional/non-functional and technical requirements in a multi-stakeholder Shared File and Print business area that included the Hosting Services Director, SFP Project Manager, Solution Architect, Senior Test Analyst, SFP Team Lead, and Windows Team Lead to interpret and document business requirements, map current state processes.
• Prepared Gap Analysis to identify gaps with regard to future to-be state processes and Shared File and Print functionality.
• Prepared requirements traceability matrix for import/export to/from HP Quality Centre for user acceptance testing of Shared File and Print functional requirements.
• Prepared the Operational Change Management Plan for Shared File and Print implementation that included new processes, roles, responsibilities and training requirements.

Project Description:

• To establish the Managed Services cage in the Q9 Kamloops facility. The cage will be in a state to accept requirements/requests for the installation of servers intended to support HP Advanced Solutions ongoing business.
• This project introduced the following common infrastructure components and services:
• Base IT services Active Directory AD, Domain Name Services DNS, Network Time Protocol NTP, Simple Mail Transfer Protocol SMTP, Patching solutions PAU/BSA, YUM, NAS .
• Set-up provisioning process and base infrastructure services for the .nix environment, the Windows environment and the Database environment.
• Virtualization Infrastructure bare-bones ESX environment set-up for SAN/BUR service line project .

Responsibilities:

• Prepared Project Charter for Common Infrastructure STMS Kamloops Managed Services, Data Centre .
• Attended Program Manager and Solutions Architect facilitated, common infrastructure workshop and Project Manager facilitated group meetings to identify required architectural components from the various department directors and managers that included the Windows Shared File and Print Services, Unix and Virtualization, Application Enabling Services, Storage and Backup, Tools and Infrastructure for the STMS Kamloops Data Center.
• Gathered business, functional and non-functional requirements from source documents that included Hosting Services, Operations Manual and Schedule 9 Statement of Work for Common Infrastructure STMS Kamloops Managed Services, Data Centre .

Confidential

Senior Business Analyst / Project Manager

• The TLM Method Update Project was initiated to document the current state As-Is of processes and tools that have been developed while executing the method and to elicit To-Be requirements employing the Agile methodology.
• Transformation Legacy Methodology TLM is a methodology that empowers Make's partners and customers to successfully modernize and maintain their mission critical IT systems with significantly less risk, time, and cost TCO .

Responsibilities:

• Facilitated one-on-one and group meetings to elicit business, functional and non-functional requirements from TLM method practitioners that included Lead Business Analysts, Lead Systems Analysts, the Director of Technology and Project Managers to produce swim-lane process flow diagrams for the As-Is state, elicited process flow final comments and recommended To-Be requirements.
• Prepared Gap Analysis to identify gaps with regard to future to-be state processes and Make Technologies methodology functionality gaps.
• The Work Breakdown Structure, Project Plan and Business Requirements are output deliverables to-be prepared.

Confidential

Senior Business Analyst / Project Manager

Responsibilities:

• Co-ordinated the proposal development activities aligned with the bid response process to deliver a fully compliant bid for all provincial government RFP's though BC Bid Opportunity and produce regular status reports on the status of all active proposals.
• Oversaw and participated in the development of various types of estimates from conceptual estimates for proposals to detailed estimates for on-going projects. Review proposal specifications to determine scope of work and required contents of estimate to develop Statement of Work for prospective clients.

Confidential

Senior Business Analyst / Project Manager

The Confidential is a municipal government agency that operates a variety of public transportation systems including buses, Light Rail Transit LRT and Disabled Adult Transportation DATS .

Project Description:

The primary objective of the Trip Planner III Project was to gather business requirements for an estimated 350,000.00 enhancement to the ETS, Trip Planner application at the Stage Gate methodology adopted by the City of Edmonton, by utilizing MS .Net Framework, WebTrends and Google Maps alternatives. The Information Technology Branch ITB, Stage Gate Methodology included the Concept, Investment, Design, Implementation, Post Implementation and Post Project Evaluation gates.

Responsibilities:

• Facilitated group meetings and structured walkthroughs to elicit and validate business, functional and non-functional requirements from Subject Matter Experts SME, business stakeholders and functional management.
• Shadowed 311 Call Centre agents, prepare swim-lane process flow diagrams and produce UML use-cases and for both As-Is and To-Be states.
• Facilitated requirements review sessions to validate / prioritize requirements and discussed acceptable system solutions or alternatives to produce the Business Requirements Document and obtain sign-off by the project sponsor and key stakeholders.
• Conducted a Fit-Gap Analysis to determine whether the present Trip Planner application fit business requirements and identified any such gaps in required functionality.

Confidential

Senior Business Analyst: The Law Society of British Columbia is the regulatory body for the BC legal profession.

Project Description:

The primary objective of the MIS Re-Design Project was to re-design the Membership Information System and to focus on improving the user's experience, allowing the LSBC staff to complete their tasks more efficiently and effectively.

Responsibilities:

• Identified business functions, elicited business, functional/non-functional requirements and mapped business processes by conducting interviews with business stakeholders, functional managers, executive to produce swim-lane process flow diagrams for both As-Is and To-Be states to produce Functional Specifications for application development.
• Stakeholders included Member Services, Professional Conduct, Professional Regulation, Audit Investigations, Discipline, Ethics Practice Advice, Lawyers Insurance Fund, Trust Assurance, Unauthorized Practice, Finance, Policy Legal, Services, Practice Standards, Special Fund Custodianships, Communications, Professional Legal Training Course and Operations.

Confidential

Senior Business Analyst

The Illinois Department on Aging is an Illinois state government agency whose mission is to serve and advocate for older Illinoisans and their caregivers by administering quality and culturally appropriate programs that promote partnerships and encourage independence, dignity, and quality of life.

Technology Assessment Project Description:

The IDOA engaged Deloitte Consulting, the leading management consulting firm, to perform an analysis of the Aging Network's current systems, data sharing and reporting tools, their impact on clients and agencies, and assist in the creation of multi-year technology roadmap aligned with the Aging Network's future business needs and strategic vision. The primary objective of the Technology Assessment was to review the Aging Network's existing Information, Application, and Technical infrastructures, versus its processes and organizations, to determine and how IDOA's shared business needs may impact technology in the future.

Responsibilities:

• As a member of the Deloitte Consulting, Technology Assessment team that included a Program Manager, Project Manager, Business Analyst, Business Systems Analyst, Technical Writer, we conducted site visits, and group interviews with head office staff, 13 Area Agencies on Aging AAA and 3 Case Coordination Units CCU to inquire about data flow, data sharing and integration.
• Business stakeholders included staff members from AAA, CCU, Senior Help Line, Circuit Breaker/Med Part D, Elder Abuse Protective Agency, and Ombudsman throughout the state of Illinois.

Confidential

Senior Business Analyst

Digifonica, a privately held company, is an Internet Telecommunications Technology Provider ITTP and Internet Telecommunications Solutions Provider ITSP .

Responsibilities:

• Facilitated weekly project status meetings for Digifonica International Inc. to coordinate and follow-up on action items, accomplishments and blocking issues concerning Salma, Esther, Esther Administration and Subscriber Self Care product, version 1.7.
• Developed and maintained the project plan and produced a Gantt chart to identify project dependencies for Version 1.7 product roadmap.

Confidential

Senior Business Analyst

• Confidential. was a public company whose COTS product, Echo workforce management solution, provided for reliable wireless electronic transmission of data using a PDA device or Notebook i.e. Panasonic Toughbook, improved availability of data and facilitated more efficient field force operations and productivity.
• The system architecture included java J2EE platform utilizing middleware i.e. TIBCO/WBISF that integrated with SAP, PeopleSoft, and Passport ERP s, including Oracle databases.
• Confidential, a member of the Agfa-Gevaert Group, is a leading provider of IT-enabled clinical workflow and diagnostic image management solutions, and state-of-the-art systems for capturing and processing images in hospitals and healthcare facilities.

Responsibilities:

• Supported solution design for ConfidentialCare and documented additional functional specifications, after initial requirements gathering that included Work Order Entitlement, Damage Codes, Activity Codes and identified system and reference data.
• Prepared User Acceptance Test Plan using Test Director to facilitate user acceptance testing Infowave's work order management for Agfa Health Care and authored Infowave's, work order management, User's Guide to assist Agfa's in-house trainer in developing training materials, and attended Field Service Engineer training sessions to support the corporate trainer.
• As the Professional Services, Business Analyst was responsible for customer facing on client engagements, including requirements analysis, solution design and system integration to SAP ERP, for Chevron Pipeline, SCADA system enhancements and Shell Oil work order functionality.
• Mock-up of wireframes for screen design for recommended solution development for Chevron Pipeline project.
• Prepared UML use-cases concerning Partial Internal Requisition, supply chain enhancements to the mWarehouse and mFieldWorks applications for Sprint Nextel.
• Diagrammed As-Is and To-Be process flows, prepared Day-in-the-Life scenario, and conducted Cost-Benefit for business case for Hydro One, Ontario Canada.
• Prepared Fit-Gap Analysis of Infowave's work order management solution to identify functionality required to meet Hydro One's workforce management needs.
• Achievements:
• Highlighted key findings and recommendations for business case and ROI metrics for presentation to Hydro One's senior management and executives by Infowave's Business Development Manager.
• Engaged in discussions and made product roadmap suggestions concerning required functionality based on current customer needs with VP of Development, Product Manager and Solution Architect to determine product features and development priorities.