PROFESSIONAL SYNOPSIS

• Project manager/Business Analyst with 9 years of diverse experience in Project management, Business Analysis, Joint Application Development, Business Process Analyses, System analysis, Software Analysis and Modeling of web/enterprise wide client/server based applications with strong understanding of SDLC
• Extensive working experience in Financial Data Services, Retail/Investment Banking, Energy, Supply Chain management, Credit Card and Mortgage Industry
• Good working knowledge of Oracle supply chain management and financials e-business suite modules ERP
• Well versed in Project management, business cases, budgeting, resource allocation, creating project charters, project plan, communication plan, cutover plan, test plan, risk assessments and conducting UAT
• Comprehensive knowledge of software development methodologies SDLC such as Waterfall, RAD, RUP and AGILE SCRUM.
• Interacting with business users and executives to identify information needs, gather Business, Functional Requirements and Non-functional requirements
• Excellent business writing skills essential for producing various business documents such as Business Requirements Document BRD , Functional Requirements Document FRD , Business Process Documents, Business Flow Documents, User Training Manuals
• Conducted Joint Application Development JAD , interviewed Subject Matter Experts SMEs , Stakeholders for deriving detailed functionality aspects of business process and carefully updated the requirements information in an easily understandable format
• Strong knowledge of Business Process Modeling assessing As Is To Be scenarios and Business automation and improvement research, implementation methodologies, diagramming data process mapping, applying Unified Modeling Language UML
• Well versed in performing Change Management by using Impact Analysis
• Experience in conducting GAP analysis, User Acceptance Testing UAT . SWOT analysis, Risk Analysis, Cost benefit analysis and ROI analysis
• Strong knowledge and experience in working on online banking system. Worked on various Graphical user interface Web-Based user interface with great excellence. Experienced in Creating and editing website content by developing Wireframes and Screen Mock Ups
• Extensively worked with the On-site and Off-shore Quality Assurance Groups by assisting the QA team for developing Test Plans, Test Cases, and Test Scripts etc., conducted User Acceptance Testing UAT
• Experienced in Data Analysis techniques such as Data Flow Diagram, Data Mapping, and Decision Tree Analysis
• Extensive experience in analyzing and creating Use Cases, Use Case Diagrams, Data Flow Diagrams, Business Flow Diagrams
• Strong leader and team builder with excellent analytical and communication skills with capability to handle new technologies and situations, dedicated to meet deadlines, provide necessary deliverable and resolve issues creatively and efficiently

Technical Skills

Confidential

Project Manager/Lead business analyst

• NRG is a Fortune 500 and S P 500 company it is one of the country's largest power generation and retail electricity businesses. NRG is a wholesale power generator engaged in the ownership and operation of power generation facilities with subsidies namely Reliant Energy, Geon, Green Mountain Energy, and Energy plus Holdings.
• Project Scope: To lead and manage the migration of SharePoint 2007 site collections of NRG, Energy plus Holdings, Green Mountain Energy, Reliant Energy over to the 2010 version.

Responsibilities:

• Worked with several teams like Security, DBA, procurement, server and business teams to co coordinating all migration and integration sub projects
• Responsible for communication, including status reporting, risk management, escalation of issues
• Gathered business requirements and created BRDs
• Conducted kick-off meetings and conducted walk trough's of the approved document to the project, business sponsors and the project team
• Created and documented project scope, project charter, project plan, business case, timeline, responsibility matrix, AFE approval for expenditure and budget. Obtained project and business sponsor approval and sign-offs for all artifacts
• Successfully completed roll-out of multiple SharePoint projects a month ahead of schedule exceeded customer satisfaction targets, stabilized and integrated infrastructure
• Identification of project stakeholders, their roles and responsibilities by creating responsibility matrix
• Controlled and monitored project scope, project execution time, cost, quality, financial projections and risk
• Direct and execute approved project plans, conducted and facilitated bi-weekly meetings, status meeting, governance meeting, scrum meeting through the project
• Created and reported project performance to the business and the management bi weekly
• Entirely responsibly for change management , manage stakeholders expectations and administered procurement
• Displayed excellent leadership, communication, negotiation, and team building skills throughout the project.
• Resolved issues effectively, demonstrated interpersonal and communication skills
• Conducted and communicated UAT, PPV with all stakeholders and users
• Substantially increased application response time by initiating a capacity planning analysis project to research storage trends and make recommendations on when to add storage
• Completed the project closure documents and documented gather lessons learned

Environment: Windows, MS Office MS Word, MS Excel, MS Powerpoint, MS Visio , J2EE Technology, RUP, UML, SQL, SWOT analysis, GAP Analysis

Confidential

Lead Business Systems Analyst

• Xerox Corporation is an American multinational document management corporation that produces and sells a range of color and black-and-white printers, multifunction systems, photo copiers, digital production printing presses, and related consulting services and supplies.
• Project scope: The first project was to customise the Oracle I-procurement search screen to achieve better accuracy in its search results. The second project was to integrate PLM Product Lifecycle Management system Pricing and Oracle Inventory by using an inbound interface.

Responsibilities:

• Regularly interacted with onshore and offshore teams to communicate requirements and review test cases and test plans Used Quality Center to look up defects and issues raised by testing activities. Worked closely with QA and Developers to clarify/understand functionality, resolve issues and provided feedback to nail down the bugs
• Analyzed and documented the business and functional requirements used the tool Power designer and MS Visio for documenting, tracking and analyzing the requirements of Pricing, Procurement and inventory. Used Power designer to link requirements to test cases, business rules and design items to maintain traceability Used UML to produce Use-Cases, Use case diagrams and Activity diagrams to explain process flows and functional specifications
• Followed the RUP Rational Unified Process methodology for elicitation and representation of requirements
• Contributed in defining the scope of the project and defined functional specifications
• Involved in all phases of software development life cycle
• Involved in identification of business and system process flows, user administration, requirements and assumptions
• Assisted in baseline current architecture and system requirements for the application
• Articulate assumptions, constraints, barriers and timeline to the business and project managers
• Produced and managed documentation on release activities to support problem resolution
• Liaison between the business line, operations, and the technical areas throughout the project cycle
• Responsible for giving Knowledge Transfer KT sessions of the project to the Production Support Team

Environment: Windows XP, Oracle ERP Pricing, I procurement Inventory E business suite/SQL Server 2000, SQL, Power designer, MS Visio 2010, Mercury Quality Centre , RUP, UML, MS PowerPoint.

Confidential

Lead Business Analyst

• Confidential is based in Paramus, New Jersey, it is the largest savings bank in New Jersey, and one of the oldest banks in the United States, with US 50 billion in assets.
• Project Scope: The project aimed at successfully implementing a system that provides an integrated, shared view of the customer across the enterprise that enforces and encourages consistent customer data. It focused on increasing efficiency and customer service through the development of a user-friendly, web-based banking information system, which would provide the following services: enabling the users to view their account balances, transfer funds to different accounts, manage payments to other financial institutions by quick pay or recurring payments, view the most recent transactions, view the transaction history of checking and saving accounts, send and receive messages, change user information and order checks and brochures

Responsibilities:

• Gathered Business Requirements and analyze data/workflows. Defined the scope, financial projections and Cost/benefit analysis.
• Followed the UML based methods using Rational Rose to create: Use Cases, Activity Diagrams, Sequence Diagrams, and Collaboration Diagrams.
• Developed Class Diagrams, Object diagrams and Collaboration diagrams to assist development team.
• Created monthly reports from different databases to assist investment managers.
• Reviewed reports and tested the data before submitting them.
• Conducted JAD sessions to develop solution that application meets the business requirements, resolve open issues, and change requirements.
• Report and log defects in the claim solution database found during the Informal/ Formal Requirements Review and discuss status with the Developing and Testing team
• Captured pricing data using Bloomberg and Reuters terminals
• Performed Gap Analysis to identify the requirements to incorporate the changes proposed.
• Used Reuters Trader tool to perform analysis and develop workflows
• Actively attend meetings with fellow developers, testers and other groups to evaluate the progress and performance of the application
• Tracked changes to data elements across new deal lifecycle
• Maintain issue log, Request Change Notice RCN log and periodically update action items as per the new events
• Developed SQL queries to test database
• Conducted functional walkthroughs, User Acceptance Testing UAT sessions, and supervising the development of User Manuals

Environment: Windows, MS Office MS Word, MS Excel, MS PowerPoint, MS Visio, J2EE Technology, RUP, UML, SQL 2008, GAP Analysis

Confidential

Business Systems Analyst

• Confidential an oilfield services company, engages in contract drilling and well servicing businesses. It focuses on contract drilling and works over services to multinational and national oil and gas exploration and production companies with drilling applications. It has operations in Canada, the United States, Mexico, Colombia, Ecuador, Peru, and Venezuela
• Project Scope: Oracle E business suite was implemented. Oracle finance modules like General ledger, Accounts receivable, Accounts payable was implemented along with supply chain modules like Inventory, Purchasing and I procurement.

Responsibilities:

• Obtained a detailed knowledge of business process involved in the project environment
• Followed Agile methodology of SDLC
• Extracted the business requirements for the end users keeping in mind their need for the application.
• Worked with oracle functional analysts and developers for set ups, configuration and testing
• Gained a strong working knowledge of Oracle supply chain and finance modules
• Conducted Gap Analysis to show the current and proposed functionalities of the system.
• Extensively involved in JAD sessions to converge towards a design acceptable to the customer and feasible for the developers..
• Wrote SQL queries, store-procedures, views , triggers to implement and test business logic.
• Created artefacts and defined milestones and iterations plans for inception and elaboration phases.
• Assisted in testing the application for Usability testing to verify whether all the user requirements were catered by the application.
• Involved in preparing a simple and detailed User and training modules manual for the application for intended users
• Conducted UAT sessions and knowledge transfer sessions with the end users and new employees to bring them up to speed
• Developed and reviewed complex departmental business systems design documents, customer acceptance test plans, post-implementation plans. Reviewed and audited deliverables produced by other team members

Environment: Windows, Oracle e-business suite, SQL SERVER 2000/2005,C .NET, ASP.NET, Microsoft Office tools.

Confidential

Business Analyst

• First Tennessee is the leading comprehensive provider of financial services in Tennessee, offering deposit products, loans, investments, financial planning services. First Tennessee has earned one of the highest customer retention rates of any bank in the nation.
• Project scope: The project involved combining an investment account with a checking account in which a business owner is required to maintain a threshold balance. The bank then sweeps any excess funds into an investment account. When the account drops below the minimum required, money is automatically swept into the checking account to cover checks and other debits.

Responsibilities

• Worked with in-house construction team to finish the second and third iteration of Rational Unified Process RUP
• Generated Unified Modeling Language UML diagrams such as Use case diagrams, Activity and sequence diagrams to demonstrate critical processes.
• Assisted JAD sessions to collect the software requirement specifications SRS and used Requisite Pro to maintain the requirements.
• Developed use cases in both UML format and text format, incorporated RUP style
• Used Rational Rose to document Business Use Cases, System Use Cases and create Process Scenarios
• Handled requirements Management and Change Management part of daily activities
• Performed the Analysis Design workflow for same- day/ next-day/ zero day trade settlement systems by following the Rational Unified Process RUP including modeling the pre-defined business requirements
• Worked with the PM to decide upon the best methodology for the project and the best approach for requirement gathering
• Worked closely with the PMO group in defining timelines schedules for the project.
• Collaborated with Quality Assurance Analyst in Rational Clear Quest to track defects and used Rational Clear Case to maintain consistency in the builds
• Periodically update project plan, status report and maintain issue log
• Produced Requirements Traceability Matrixes RTMs to support the application development that included Business Requirements, Actor Survey, Use Case Survey, Supplementary Specification Survey, Analysis Model, Design Artifacts and Test Case Survey.
• Performed as the main Point of Contact POC in a broker- dealer environment with the Outside Money Market Vendors to discuss requirements and facilitate the technical compliance required on their end

Environment: UML, MS-Visio2000, Rational Requisite Pro, Rational Clear Case, XML, MS-SQL Server.

Confidential

Business analyst

• Confidential is a provider of residential and commercial mortgage loan servicing, special servicing and asset management services. Ocwen has been servicing residential mortgage loans and subprime mortgage loans
• Project Scope: With tremendous growth, the company wanted to automate the entire loan business processes handling a loan application right from its inception through its closing and securitization. In addition, the company wanted to have more integrated technologies that could help all the sites to operate more effectively but still maintain security and data access requirements.

Responsibilities:

• Followed Agile methodology
• Brain storming with client on the Business Requirement Document BRD , and convert BRDs into FRDs
• Facilitated JAD Joint Application Development sessions to identify business rules and requirements and then documented them in a format that can be reviewed and understood by both business people and technical people
• Researched on Best Industry Practices and explained the Business Users of the benefits and costs associated in implementing the same
• Participated in design walk-through with Subject Matter Experts SME's to baseline the business architecture
• Used MS Visio to carry out business modelling and created use cases, use case diagrams, and activity diagrams
• Providing review to Test Cases and Test Files generated by QA team.
• Interacted constantly with the Business Users and Project Manager to keep them current with the latest updates
• Converted business requirements into System Requirement Specifications.
• Involved in requirement scoping and analyzing high priority requirements for implementation
• Supported the QA manager in creating various testing scenarios for integration and system testing
• Supported the QA team while conducting Unit and Functional Testing
• Assisted the Business Users at the time of Application testing and User Acceptance Testing

Environment: Windows, MS Office MS Word, MS Excel, MS Powerpoint, MS Visio , J2EE

Confidential

Business Analyst

• Confidential is a multinational banking and financial services company headquartered in London, United Kingdom. It is the world's third-largest publicly held bank
• Project scope: An additional system was developed to support the customer service operations for the HSBC India to enhance customer service. A web based browser front-end was deployed to reduce the cost and development time.

Responsibilities:

• Analyzed, defined and managed stakeholder needs
• Conducted individual and group JAD sessions with business stakeholders and technical units
• Established the business analysis methodology
• Helped develop use cases, project plans and to manage project scope.
• Worked extensively with RUP methodology and Rational Suite Analyst Studio using Rational Rose, and Rational Requisite Pro
• Performed GAP analysis of business rules, business and system process flows, user administration, and requirements
• Provided strategic support in development of detailed project plans, work assignments, target dates etc.
• Identified the business risks associated with the new system and formulated a Mitigation Plan to reduce the effect of critical risk factors
• Developed various reports for user verification like Cross Tab Reports and Sub Reports, various charts and graphs by using Crystal Reports and exported reports into formats like PDF, HTML, Excel, Word and RTF.
• Developed strategic partnerships with the business unit to develop a solid knowledge base of the business line, including the business plan, products and processes.
• Research operational procedures and methods and recommended procedures for improvement with an emphasis on automation and efficiency.
• Provided key project inputs by working with users in defining the project and system requirements.
• Played a key role in the planning, testing, and implementing system enhancements and conversions
• Assisted testing team for successful completion of Unit Testing, Integration Testing and Requirements Testing.
• Played a major in developing the user manual for the customer service operations management and employees

Environment: Windows, MS Office MS Word, MS Excel, MS Powerpoint, MS Visio , J2EE Technology, RUP, UML, SQL, SWOT analysis, GAP Analysis