SUMMARY

An accomplished Information Technology professional with extensive experience in the Finance Industry working in multi-site, multi-country and multi-cultural environments. Proven success in roles ranging from Senior Business Analyst, Overall Production Support Lead and Technical Project Manager. A self-motivated individual with an excellent sense of teamwork, relationship building and problem solving skills.

TECHNICAL SKILLS

• Programming: Java, IBM Rational RAD, WebSphere, PowerBuilder, PFC, C, C SDK Programming, Visual C , PRO C, SQL Loader, PL/SQL, Business Objects
• Systems or Platforms: Windows NT, Novell Netware, UNIX,
• Databases: Oracle, MS SQL Server, Sybase SQL Server
• Tools: MS Project, Visio, Powerpoint, Mercury Quality Center, Lotus Notes, MKS Integrity, Visual Sourcesafe, PVCS ,MS Office, CA Service Desk, MS Sharepoint, Clarity/NIKU Workbench, Webex
• Applications: Banking, Healthcare, Telecommunications, Workflow Management, Inventory, Manufacturing

PROFESSIONAL EXPERIENCE

Confidential

Consultant Business Systems

• Responsible for the strategic and day to day execution of Application Service functions for the Global Risk and Fraud Systems.
• Lead the support of Fraud Monitoring, Decision Processing and Collections for Credit Card Vision PLUS 8.x based application for international, co-branded portfolios for the Retail Risk and Fraud team supporting Confidential, Europe, Middle East and Latin America regions.
• Oversaw and managed the problem resolution workflow while interacting with technical teams onshore and offshore along with business counterparts across the globe.

Confidential

• Identified, Recommended and implemented operational opportunities through process analysis, reporting and system change on the ongoing basis which resulted in 10 annualized savings and reduced processing time.
• Coordinated all aspects of system analysis, installation, maintenance and enhancement to stabilize production card processing system esp. Risk systems using standard practices and procedures.
• Managed all system issues and provided Senior Management updates on a regular basis.
• Made sure all change management documentation is prepared with SOX requirements, reviewed, documented and approved normal/emergency changes.
• Created and implemented Production Readiness process across Retail Risk and Fraud systems in all regions which helped in smooth support transition.
• Built strong working relationships with the Engineering and Development heads in the Retail Risk and Fraud area which helped with effective support transitioning.

Project Manager Confidential

• Prepare project plan, resource estimates and manage the projects within budget and time.
• Managed Credit Card part of the One HSBC Gold suite project which consists of around 16 products and delivered on time and under budget.
• Managed Global Code Version of Collections product which was implemented to multiple countries.

Sr. Business Systems Analyst Confidential

• Create business cases working directly business users and design, develop, test and implement in production.
• Implemented more than 10 Collections specific functions for US Cards business which needed coordination with teams in multiple locations.

Confidential Sr. Powerbuilder Consultant

• Developed the patient selector window, which was used across the application, increasing user-ability by 25 and enhancing productivity by 15 .
• Sr. Powerbuilder Consultant helping with design, development and testing of critical application modules.
• Worked independently on the design and development of a critical module, Multiple Facility, which saved 20 time and effort for other developers.
• Extensive coding, testing and debugging in PowerBuilder.
• Written design documents, data mapping and stored procedures for complex reports.
• Tuning base classes along with supporting Verification Validation testing.

Confidential

Sr. Software Consultant

• Sr. Powerbuilder consultant responsible for designing, developing, implementing applications along with writing packages and procedures in Oracle.
• Interacted with multiple department users and developed the overall design strategy to replace Principia.
• Created the project plan, requirement, design documents along with developing Treasury interfaces in Powerbuilder and Oracle.
• Written packages, procedures for formatting the data along with load programs using SQL Loader.
• Created an interface for market values data
• Modified the daily production database batch jobs to incorporate the new changes. Added new batch jobs in Oracle.
• Designed new reports like Gap Report, Pool Report, Libor Reset Schedule, Non-Settled Swaps for the treasury department.
• Formulated the migration strategy for the Mortgage Participation Finance data from Access to Oracle 7.3 database to be used in Treasury. Pipeline objects were used for the migration.

Confidential

• Enhanced and improved the performance of the Polaris application.
• Prepared technical specifications and coded the enhancement modules.
• Helped in formulating the development and support procedures in Oracle.
• Written complicated pipeline reports, which were integrated with POLARIS.
• Supported the POLARIS users in UAT and production

Confidential

• Formulated the strategy for migrating PowerBuilder 5.0 applications around 100 to the newer version PB 6.5 with the customized extension libraries.
• Developed important reports such as Sales Marketing, Production Planning, Work Order and Order Entry using stored procedures in MS SQL Server.