Technical Business Analyst/ Salesforce.com Consultant/ Certified Salesforce.com Administrator Skill Set:

• Sr. Business Analyst with 8 years of experience in Client Management, Customer Interaction, Scope Definition, Project Planning, Capacity Planning, Change Control, Integration, and Release Management.
• Proficient in all stages of Software Development Life Cycle SDLC : Requirement Gathering, Analysis, Design, Development, Testing and Deployment implementing System Development Methodologies such as the RUP Rational Unified Process , RAD Rapid Application Development , Waterfall and Agile/ Scrum Features, Epics, User Stories, Sprints and Defects .
• Experience in facilitating JADs, JRPs, JARs, Prototyping, One on One/ Group Interviews, RFPs with the Client/ Business and IT SMEs gathering business requirements authoring Business Requirement Documents BRD and its decomposition to Functional Requirement Documents FRD identifying risks, performing Data Analysis, Feasibility Analysis, GAP Analysis and Risk Analysis and liaise between Management and Technical Teams.
• Experience in Analysis, determining appropriate Solution Design, re-engineering of applications and Business Processes BPR , applying Unified Modeling Language UML with UML Structure Diagrams such as Class Diagram, Component Diagram, Deployment Diagram, Behavior Diagrams such as Activity Diagram, State Diagram and Use Case Diagram, Interaction Diagrams such as Communication Diagram, Sequence Diagram, Collaboration Diagram using UML Modeling Tools such as MS Visio and Rational Rose.
• Creating Work Products such as Requirement Matrix, Release Notes, Use Cases, Process Flows, Data Flows, Wireframes, Screen Mockups, Clickable Prototypes, Production Support Guide etc. and co-ordinate work assignments with Architects and Technical Leads.
• Administration, Configuration, Implementation and Support experience on Salesforce.com platform.
• Worked on various Salesforce.com Standard Accounts, Cases, Contacts, Leads, Opportunities, Solutions etc. and Custom Objects, Setting Up and Managing User Interface UI and Search Options , Organization Company Profile, configuring the UI and configuring Search Settings , Users, Security and Data Access Profiles and Permission Sets, Field and Record Level Security: Organization Wide Defaults, Role Hierarchies, Sharing Rules and Manual Sharing .
• Extensive experience working on Fields Standard, Custom, Selection Formula , Page Layouts, Record Types, Business Processes, Validation Rules, Lead and Case Automation, Assignment Rules, Workflow Rules and Actions, Approval Processes, Escalation Rules, complex Reports Dashboards.
• Worked on Salesforce.com Chatter managed Data using Import Wizards, Apex Data Loader, Mass Transfer, Backing up Data and Mass Delete Co-ordinated development of Apex Classes, Apex Triggers, Components and Controller Classes and Visualforce Pages.
• Experience in creating and coordinating extensive Communication Networks, Written Correspondence, Web-based Products, Reports, Project Status Reports, and Oral Presentations etc.
• Formulated Test Plans, Test Cases, Test Scenarios, and execute Test Approaches in the Sandbox Environment Performed Functional, Performance, Integration, Regression, UAT User Acceptance Testing and System Wide Testing Mock Go Live Testing assisted Code Migration to Deployment Instance.
• Responsible for End Users Support and Training Work with Production Support Team to fix the issues on On-Demand basis.
• Creative and aggressive self-starter with integrative thinking skills, capable of forming and maintaining positive and productive working relationships in internal, external, independent, and team environments.

Technical Skill Set:

CRM Tools Salesforce CRM, ACT, SugarCRM

Salesforce.com Technologies Force.com Platform, Apex, Visualforce Pages, Data Loader, Standard Custom Objects, Workflows, Approvals, Page Layouts, Record Types, Validation Rules, Formulas, Analytic Snapshots, Reports Dashboards

Software Tools SharePoint, RIM, MS Visio, Rational Rose, Test Manager, Mercury Test Director Quality Center , HP Mercury WinRunner, HP Mercury LoadRunner, MS Office Word, Excel, PowerPoint and Access , Adobe Acrobat

Methodologies Waterfall, Rational Unified Process RUP , Rapid Application Development RAD , Agile/ Scrum

Languages C, C , Apex

Database MSSQL 2005, Oracle

Operating Systems Windows 98/NT/2000/XP, Linux

Professional Experience:

Confidential

Business Analyst

Responsibilities:

• Collaborated with business partners to analyze and understand business problem/need.
• Leveraged thorough understanding of the business process and related information systems to create current business process models as is process map and future business process models to-be process map .
• Facilitated business requirements gathering sessions with the business owners and key technical resources.
• Elicited business and user requirements from business partners using a variety of Industry Standard/Best Practices techniques.
• Translated the business and user requirements into system requirements.
• Documented, categorized and prioritized business, user and system requirements.
• Validated requirements for quality attributes, such as clarity, conciseness, correctness, completeness, testability, and traceability.
• Created a Requirements Traceability Matrix to trace requirements through the design phase and all the way through QA, UAT and deployment.
• Worked directly with business users to create the overall UAT Test Strategy and document use cases / user stories, which will be translated to test scenarios and test cases.
• Analyzed impacts to application and upstream and downstream interfacing systems.
• Made recommendations and proposed technical/non-technical solutions to solve business problem and meet business requirements.
• Used proto-typing techniques and tools to validate and verify that the proposed solution will meet the business and user requirements.
• Partnered with business stakeholders to define acceptance criteria and success metrics for proposed solution.
• Collaborated with cross-application teams to design comprehensive solution based on business and system requirements.
• Created and documented functional specifications, use cases, and designs.
• Reviewed and approved project documentation, including estimates, RACIs, project plans, and technical blueprints.
• Provided system demos to end users.
• Provided training and guidance to new team members to facilitate knowledge sharing and cross training.
• Helped support end user system training sessions.

Confidential

Business Analyst

Responsibilities:

• Performed the roles of Salesforce.com Consultant and Administrator in the organization.
• Elicited requirements using JADs, JRPs, interviews, document analysis, surveys, site visits, business process descriptions, use cases, business analysis and task workflow analysis.
• Configured solutions within Salesforce.
• Proactively communicated and collaborated with clients and technical teams to prioritize requirements, evaluate potential solutions, define a proposed solution, propose quick fixes, and develop model business processes.
• Created and revised analysis artifacts and deliverables as needed such as business requirement document, functional requirement document, use cases, business rules, business process models.
• Analyzed the scope of requirements, and responsible for avoiding scope creep.
• Worked independently with clients to define concepts as per direction of project managers.
• Assisted in data transformations, data migration mappings, and the creation of bulk data upload routines.
• Performed testing of application development as well as validating deployed changes.
• Worked on standard objects for customizations like adding new fields text, currency, date, checkbox , advanced fields picklist, dependent picklist , custom formula fields, validation rules, record types, page layouts and triggers.
• Created users, profiles, permission sets and implemented field level and record level security using OWD, role hierarchies, sharing rules and manual sharing to provide shared access among different users.
• Developed and deployed workflows and approval processes wherever necessary developed time dependent workflows as per requirement in order to automate some of the sub-processes in a business.
• Co-ordinated development of apex classes, apex triggers and controller classes for various functional needs in the application.
• Developed and configured various custom reports dashboards for different users based on organizational needs. Created various reports summary reports, matrix reports, pie charts and dashboards to assist managers to better utilize Salesforce as a sales tool.
• Supported in data migrations using Apex Data Loader from different formats of data. Performed activities like insert, update, delete and export using Apex Data Loader.
• Configured Chatter into the user interface to facilitate communication between users at all levels.
• Assisted developers in resolving defects and bugs found during numerous UAT cycles.

Confidential

Consultant

Responsibilities:

• Facilitated Joint Application Development JAD sessions with the client/ business and IT SMEs to gather, analyze and document functional and technical requirements for new projects, enhancements to existing solutions and production issues reported by end users.
• Partnered with ERP and CRM stakeholders to analyze, understand and improve finance/sales operations that increase employee productivity and end-user effectiveness.
• Created business process models using best practice techniques, including current and future state solution design documents using requirements gathered.
• Authored functional and technical specifications for technical team members.
• Created and executed unit, integration and user acceptance test plans, including use cases and test data.
• Occasionally managed the delivery of projects, including project plans, status meetings, progress reports and initiation/closure activities.
• Created, delivered and presented end-user training materials to Salesforce users throughout the organization.
• Coordinated work assignments with developers and administrators throughout the product development life cycle.
• Actively involved in creation of a new recruiting app for the organization, thereby creating and managing custom objects and tabs.
• Worked towards expanding the app using relationships look up, many to many and created junction objects establishing master - detail/ parent - child relationships.
• Created and managed users and profiles created and assigned permission sets wherever required implemented role hierarchies, sharing rules and other record level permissions to build and maintain Nationwide's security and sharing settings.
• Created workflow rules and defined actions - time triggered tasks, email alerts, field updates to implement business logic.
• Configured and scheduled various reports for different user profiles created dashboards.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com objects and fields.
• Involved in creating and customizing e-mail template and configuring them to the email alert within the workflow rule for a standard/custom object.