PROFESSIONAL SUMMARY

• 8 years of Extensive and Progressive Professional IT experience in the areas of CRM Salesforce Business Analyst, Design documentation, Business Process modeling, and UAT and Implementation coordinator.
• Techno-Functional experience with Salesforce Sales cloud and Marketing cloud as system administrator and guiding clients on CRM solution for sales, marketing and services teams.
• Experience with Oracle Big Machines Express CPQ Cloud Service for Salesforce.com to configure, price, quote, and create proposals immediately, and streamline renewals.
• Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities.
• Proficiency in SFDC Administrative tasks like Creating Profiles, Roles, Users, Page Layouts, Email Services, Validation rules, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
• Lead / Account Management, Custom Reporting, Dashboards. Excellent Problem Solving Skills. Coordinating in production of a wide range of marketing communications.Lead Conversion process, email-to-case, web-to-lead implementations
• Used MS-Visio for process modeling, Use case Diagrams, business process flow diagrams.
• Experience with complete Software Development Lifecycle SDLC Waterfall and Agile with scrum.
• Worked extensively on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Contracts, Cases, Leads, Campaigns, Reports and Dashboards.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Validation rules, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
• Qualified in defining requirements, customize the application to satisfy business goals and appeal to users, set up reporting Dashboards, keep an eye on availability and performance.
• Experience with Object Oriented Analysis and Design OOAD using UML, Rational Unified Process RUP , Agile Scrum, Rational Rose, Requisite Pro and Rational Clear Case.
• Created new user accounts and configure Salesforce.com to fit security needs at the user and organization levels.
• Skilled in gathering user requirements, Elicitation, Project planning, scheduling, controlling, performing GAP analysis and translating them into structured data, functional and usability requirements.
• Involved in Process flow documentation, Business requirements mapping, Defining, Documenting Deliverables and mentoring development teams.
• Worked extensively on user Requirements gathering, gap analysis, and development of functional specifications.
• Have Extensive Technical writing experience in areas of Client Server Web development including Skills of Creating, Editing and developing Business process documentation.
• Participate in regional Implementation meetings. Plan and execute all information systems on various platforms. Coordinate with internal deployment team to maintain all the necessary platforms prior to implementation.
• Coordinate with implementation manager and monitor all phases of projects and maintain all project objectives within required timeframe.
• Make the process of change as easy as possible, minimizing complications. Training employees, holding seminars and providing employees with assistance during the initial stages. Solving problems as they arise. Continually monitor the progress of an implementation program.
• Coordinate with implementation manager and monitor all phases of projects and maintain all project objectives within required timeframe.

BUSINESS SYSTEM ANALYST SKILLS

Problem solving, Critical Thinking, Documentation and Specification, Workflow Diagrams, Use Case diagrams, Wireframes, UX, Change Management, Business Process Modeling, Data Modeling, Requirement matrix, Requirement Prioritization, User Stories, Spring planning, Impact Analysis, Elicitation, Client Interaction, Team Coordination, UAT, Test Cases.

SALESFORCE SKILLS

SFDC Administration and Configuration: Accounts, Contacts, Campaigns, Leads, Opportunities, Contracts, Cases, Solutions, Queues, Quotes. Managing Who sees what Profiles, OWD, Role hierarchy, Permission sets, Field level security, Sharing rules and Manual sharing Field creation, Page Layouts, Record Types Workflow and Approval process Leads and Cases -Assignment rules, Auto-response Reports and Dashboards. Email and Document Templates, Data Migration APEX Data Loader.

TECHNICAL SKILLS:

• Operating Systems - IBM OS/390, MVS/ESA, WINDOWS
• Databases - DB2 SQL, MYSQL
• Defect Tracking Tools - Rational Clear Quest, Quality Center, Test Link, Track Tool
• Middleware - Windows
• Methodologies - Waterfall Model, Agile Model, Scrum Methodologies, V Model
• Tools - MS Office, MS Word, Excel, PowerPoint, and MS Project, MS Visio,SharePoint 2007, LotusNotes, Windows XP
• Force.com - Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com Eclipse IDE Plug-in, APEX Data Loader, Accounts, Contacts, Campaigns, Leads, Opportunities, Contracts, Cases,
• Solutions, Queues, Quotes

PROJECT EXPERIENCE IN CHRONICALLY ORDER:

Confidential

Salesforce Business Analyst

Environment: Salesforce CRM Cloud

Responsibilities:

• Working with APEX developers and Salesforce admins, Describing profile and data visibility requirement, Setting up workflow rules and validations, Setting up reports and dashboards
• Coordinate with implementation manager and monitor all phases of projects and maintain all project objectives within required timeframe. Coordinate with internal deployment team to maintain all the necessary platforms prior to implementation.
• Coordinating with stakeholders. Analyzing requests for new feature or change request by operations teams. Coordinate timelines during development process.
• Integration of Oracle Big Machines Express CPQ Cloud Service for Sales teams and produce 100 error free sales proposals.
• Participated in preparing business cases and intuitive configure, price, quote, and renew solutions.
• Intelligent way to select the right products and price them accurately, create Proposals immediately, and streamline renewals.
• Creating standard operating procedures for various departments. Delivery, maintenance and continuous improvement. Finalize the deliverable and timelines
• Authoring systems requirement specification SRS , creating use cases and managing data dictionary. Analyzing requirements. Finalize the deliverable and timelines
• Conducted JAD sessions with Subject Matter Experts to obtain domain level information. Involved in converting the User requirements into business requirements, functional requirements and technical requirements.
• Managed requirement using Rational Requisite Pro and created business process modes from the requirement specification. Created a Requirements Matrix and made requirements available to all team members and also urge communication and collaboration among team members.
• Presented and conducted functional requirement reviews walkthroughs with the designers, developers, and stakeholders. Identified Use Cases from Business Requirements and created UML diagrams like use case diagram and activity diagram using MS-Visio for various stakeholders.
• Involved with the quality assurance team to develop design test plan and test cases. Tested the final application for usability testing to verify whether all the user requirements were catered to, by the application.

Environment: Salesforce CRM Cloud

Confidential

Salesforce Business Analyst

Responsibilities:

• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Worked closely with Business Users in improving their business processes using SFDC.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Performed the roles of Salesforce.com Administrator in the organization. Interacted with the Salesforce.com premium tech support team on a regular basis.
• Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation with Oracle Big machine CRM Sales Force
• Performed Optimization at both the Mapping Level and Session Level. Developed Test cases for Unit Testing of the Mappings, and also was involved in the Integration Testing.
• Involved in fallout analysis and fixing the issues. Responsible for helping to capture business requirements, identifying appropriate data sources, Data quality issues, Business transformation rules, mapping source to target.
• Interacting with various business team members to gather and document the requirements for in house online education collaboration portal
• Analyzing the requirements and finalize the deliverable/scope. Creating Business Process Model. Track the reports on the basis of finalized time frame. Track the activities on the basis of finalized deliverable/scope
• Managing complete product backlog, sprint backlog, bugs and their assignments.
• Creating mockups/wireframes and getting HTML design ready before Sprint start. Understanding and fixing issues in Salesforce Creating Business Process and implementing workflows in Salesforce.

Environment: Salesforce CRM Cloud

Confidential

Sr.Business Analyst /Implementation -coordinator

Responsibilities:

• Gathering the Business Requirements and Analysis of the Business Requirement. Interaction with direct clients and customers for the requirements gatherings.
• Conducted JAD Sessions with the subject matter experts, stakeholders and other management teams in the finalization of the User Requirement Documentation.
• Involved in developing use case document for the application , traceability matrix , system requirement specification SRS and presentations for proposed solutions
• Gap analysis, which involves determining, documenting and approving the variance between business requirements and current capabilities.
• Updating the status reports accordingly.
• As an implementation coordinator the five key duties includes: Implementation, Planning, scheduling, testing, coordination and change management responsibilities for the work efforts to which we are assigned.
• Data Analysis involving Data Cleansing, Data Conversions, Data Transformation, Data Quality Analysis, Data Relationships, Source Systems Analysis and Reporting Analysis.
• Problem solving when raised and reducing the gaps between the company and customers. Analyzed and Created Custom Profiles as required for the business needs and implemented Object level, Field level and Record level security.
• Defined various Validation rules to validate the data in the application. Customized Page Layouts for Salesforce.com Standard and Custom objects. Created custom report types and generated report using the report types.
• Designed and developed Use Cases, Activity Diagrams using MS Visio
• Managed change request and analyzed the impact of change request on the application in regards to Project Plan, Project Scope, and Project Schedule.
• Wrote SQL Queries to create tables, stored procedures and performed data analysis, data mapping.
• Provided management with metrics, reports and schedules as necessary and participated in the design walkthroughs meeting using MS Project.