Business Analyst Resume Profile Lansing, MI - Hire IT People

CAREER GOAL

SUMMARY OF QUALIFICATIONS

Project management. Seven years of project management skills developed from championing IT, ISO, and training programs at ManpowerGroup, and consulting at Consultants for Government and Industry CGI , and LCC. Advanced ability in PMO operations including contract negotiation at ManpowerGroup and CGI. Experience authoring project, communication, and risk management plans. Monitored processes tasks, costs, schedules, status reports, and deliverables of assigned duties in MS Project.
Business/ Requirements Analysis At ManpowerGroup, analyzed business processes for internal offices and external clients and made recommendations for process and financial improvement. Gathered customer requirements, developed user cases, and produced gap analysis and feasibility studies for product delivery at ManpowerGroup, EDS, CGI, and JACKSON. Developed performance metrics for continuous improvement of processes at EDS.
Technical Operations Support. Provided technical/operations support for four lines of business at Jackson National Life JACKSON . Strong compliance and risk mitigation skills used when checking for state and federal requirements of product documents, and assuring that trades follow all SEC, and NAIC guidelines. Executed IT audits at CGI, assisted ISO periodic review teams at EDS, and spearheaded ISO team at ManpowerGroup.
Strong interpersonal, communication, and presentation skills through interaction with individuals of myriad backgrounds and corporate levels from pre-sales consulting at Manpower, planning and running JAD sessions with diverse stakeholders at CGI, and acting as a vendor liaison projects. Organized work-shops, and created/executed training classes at LCC, ManpowerGroup, and nonprofit organizations.

TECHNICAL SKILLS

SQL, Notepad ,Novell, Windows XP/7, Microsoft Server 2003, MS Word, EXCEL VLookup, IF Statements/ Pivot Tables , Access, PowerPoint, MS NetMeeting, MS Project, MS Outlook, MS Visio Instant Messaging Jabber , SAP R3, AMS Advantage ERP, Lotus Notes WebEx,Live Chat, Oracle Collaboration Suite DB2, XML,IBM Filenet, RUMBA R2, Citrix Metaframe Suite, Avaya NICE, Remedy, SharePoint, Dreamweaver, JAMA training , Blackboard, Opera Enterprise, FASTDATA, LEXIS NEXUS, CRM software systems, SIX SIGMA, and Knowledge Systems..

RELEVANT WORK HISTORY

Confidential

Business Analyst

-Examine hundreds of applications to ensure compliance with NAIC, AML, and state guidelines,
resulting in fund requests meeting daily deadlines.
--Gathered requirements from vendors, SMEs, and producers for document design and business process improvement through interviews, email, and research.
--Monitored activity and progress of special projects Cost Basis, Data Conversion from acquisitions,
Unclaimed Property, QA Trades assigned by leadership
-Updated meeting notes from project meetings. Updated RACI charts.
--Utilized knowledge base repository to research issues/updates, and train on new systems.
--Worked with cross functional teams/business units to update artifacts, gather requirements, complete projects.

Environment: Customized ERP systems, Citrix, Avaya NICE, JAVA, DB2, Rumba, Knowledge Base Systems, Remedy, Visio, JAMA, Microsoft Office Suite, SharePoint, and MS Outlook.

Confidential

System Administrator

--Provided system support/ IT security for 1,000 users for North American/European divisions of
a major auto manufacturer, meeting Service Level Agreement SLA requirements.
--Monitored customer requirements and change controls of project.
--Led workshops with technical/business teams globally to gather requirements for periodic system upgrades.
--Developed charts and tables in Microsoft Excel to maintain documentation and show monthly performance.
--Conducted weekly meeting with European offices and Malaysia functional teams using WebEx.

Environment: Windows Active Directory, Lotus Notes, DB2, Microsoft Office Suite, Instant Messaging Jabber , WebEx, Bablefish Translation software , Customized knowledge management database

Confidential

Business Analyst

--Maintained electronic library of all accounts/ updated project documents, prepared reports for leadership.
-Created user cases for dozens of clients in both private and government environments.
-Developed strategic plans and performed risk assessments on all prospective HR and Technology projects.
-Monitored projects from conception to implementation, meeting milestones, compliance standards, and budget.
-Trained management staff and end users of Fortune 100 corporate clients on new technologies

Environment: MS Project, Microsoft Office Suite, Lotus Notes

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Business Analyst Resume Profile

Lansing, MI

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