SUMMARY:

• Dedicated and accomplished professional offering extensive experience in Project Management and Information Technology.
• Provide excellent communication skills both verbal and written to develop and sustain positive interpersonal relationships with outside clients and internal associates.
• Offer technical and administrative leadership, strong interpersonal organizational abilities, a professional attitude, strong work ethic, proactive and execution focused.
• Strong knowledge including: Microsoft, MS Office: Word doc, Excel, PowerPoint, Visio, SAP, Lotus, Outlook, Windows 2000/NT/XP & 7, Direct connect.
• Supervised a 24x7 large data technology global data center, coordinated staffing for a three - shift operation. Handled employee personnel concerns, evaluations and Bi-weekly payroll.
• Financial controls, contract, ownership per client/account (hours and expenses).
• Hardware and software warranty/maintenance management.
• Implementation involvement and assistance with technical sizing (new projects).
• Change management.
• RCA management and presentation before client.
• Pre-test, testing and post-test support (24x7 on call).
• Pre-sales support.
• Technical review and QA’s, involvement and assistance.
• Scheduling
• Road mapping/documentation.
• SME for solutions and devices.
• Manage severity issues and technical teams.
• Client Audit reviews.
• Client satisfaction.

PROFESSIONAL EXPERIENCE:

Confidential - Sterling Forest, NY

Business Continuity and Resiliency Services - Project Manager

Responsibilities:

• High level of proficiency in MS Office (Windows 7, Lotus, MS Office: Word, Excel, PowerPoint, Visio, SAP).
• Skilled in developing and sustaining positive interpersonal relationships with many of IBM’s primer clients which include Insurance, Hospital and Pharmaceutical business clients, along with their VP’s and their outside associates.
• Offering leadership in coordinating, assessing, developing & communicating recovery environment requirements and contingency plans to protect client/company in the event of a unforeseen disruption to facilities, technology systems, or applications.
• Perform all departmental project administrative activities, including the scheduling of Pre-test / post-test client meetings, status reporting and resolution, project strategic planning - staffing, responsibilities, see project to completion. Audits, expense processing, documentation, and other activities associated with their platforms which may include: WAN and LAN networking, CLOUD, P2V, INTEL (Client Services), OPEN SYSTEMS: AIX, RS6000 UNIX, p-series, HP, SUN, Deck, Net APPS, Oracle and DISTRIBUTED SYSTEMS: Mid-Range, AS/400, I-series, Large Systems (Mainframe).
• Also taking leadership role in developing, coordinating and maintaining comprehensive data center recovery plans, and a testing program to ensure the ability to recovery.
• Ensure projects are delivered according to scope, budget, timelines with professional quality standards.
• Assist department and client in enhancing, formalizing and standardizing the business planning process, including forecasting and tracking to facilitate timely accommodation of client’s future company recovery requirements and opportunities, while creating a strong cross-functional collaboration and connection with clients to understand process and procedures.

Confidential - Southbury, CT

Systems Operations Analyst

Responsibilities:

• Maintain and execute a healthy Operations environment for the monitoring of client's systems. AVAYA, CLIST, ISPF, SDSF for Investigation, resolution and notification of issues escalated through Manage Now/Help Desk tickets. CA-7 to build applications/files/jobs transmissions, JCL, Batch flow and coding, back-ups and reorgs. Implement/Execute change control. Analyzing system issues, diagnose and resolve system performance problems or outages, system security issues, maintain documentation for processes and procedures.

Confidential, Livingston, NJ

Production Scheduling Analyst

Responsibilities:

• Utilizing job scheduling applications: UNIX/AUTOSYS, OPC, TWS, ZEKE, JOBTRAC, CONTROL-M, CA7 & CA-SCHEDULER, JOBTRAC, AUTOSYS and TWS. Supported by Windows XP, will perform multiple tasks to modify applications, jobs, calendars and files for IBM and outside customers with scheduling support on Production, Development and Test environments.
• Travel to client site to review, participation and evaluate with technical teams and management on what is needed for data transition to IBM Data center. Learn how client data and system applications work for their business. Gave direction of specific responsibilities needed from IBM team for network, server and mainframe groups on a Data Center/systems Operations level Also Responsible for the documentation and procedures needed for new business in IBM database.

Confidential

Data Center Manager/Lead Data Center Operations Analyst/Operations Analyst

Responsibilities:

• Supervised a 24x7 Global Data center.
• Providing technical applications support in a large system Global Data Center, for both shared and outsourced client solutions. Expertise in MVS, VM, IMS, TSO/SDSF/ISPF, IOF, JCL, VTAM, VSAM, JES2/JES3, CICS, DB2, IMS, SQL, HSM, TSM, HMC, MQ-series, TCP/IP, NVAS.
• Strong knowledge including: TCP/IP, AIX, SQL, ORCALE, Cloud, UNIX, Sun, Solaris, I-Series, P-series, Intel, LINUX, VMWARE, CITRIX, MATRIX, TPX, NCP, FTP, SNA/NCP, NVAS. NOVELL, ARC, MAX and HP servers
• Knowledge of z/OS, AS/400,S/390, RS6000, Amdahl and many other system processors.
• Problem and Change control, supporting crisis management and interacting with customers to define processes in identifying/resolving problems or scheduled changes while meeting turn around time objectives and SLA's on large-scale production systems.