• Solution-oriented certified business analysis professional CBAP with over fifteen years' experience in IT. Background includes project management PMP , technical lead, and software development Java roles. Experience with SAP, Salesforce, Kony, web applications, embedded systems, consumer software, and proprietary enterprise systems with Agile and Waterfall environments.
• The majority of my experience has been as an action oriented and results driven Senior Business/System Analyst on a variety of platforms, with rich experience of developing business models/processes to resolve bottle neck business issues Project Manager, a Java developer and tech. lead on high performance systems . I am seeking for a senior business architect/analyst and/or Senior Project Manager.

• PMI Project Management Professional PMP
• Certified Business Analysis Professional by IIBA CBAP
• Sun Certified Java Programmer
• Lean Six Sigma White/Yellow Belt Certified
• Villanova University Essentials of Business Analysis
• Villanova University Mastering Business Analysis
• George Washington University Project Management Certificate
• Columbus State Object-Oriented Programming Certificate
• Columbus State AS/400 Certificate

• Practiced and skillful in various analytical techniques, understanding their advantages and disadvantages in application:

• Experienced in Modeling Data Flow Diagram Scope Modeling Data Modeling Process Modeling: Flow chart/UML/Activity Diagrams Organization Modeling
• Regularly applied and good at key Requirement Elicitation Techniques: Brainstorm Focus Group Interviews Requirement Workshops Structured Walkthrough
• Analytical Skills Business Rules Analysis Risk Analysis Decision Analysis Interface Analysis Root Cause Analysis SWOT Analysis Problem Tracking
• Estimate
• Functional Decomposition
• Prototyping
• Scenarios Use Case User Stories
• Vendor Assessment

Blueprint MS Project Visio Pointpoint Excell Word SharePoint HP Quality Center Estimate Tool Requisite Pro Crystal Report WEBI Outlook Lotus Notes

Insurance, Pharmaceutical and Medical Manufacturing Distribution, Franchise Systems, Retail, Wholesale, Hospitality, Education

Professional:

Fluent:

ABAP, Java/J2EE, Perl, SQL, XML, HTML, CSS, JavaScript, VBScript, Visual C

IBM COBOL/CICS, Micro Focus COBOL, Visual BASIC, RPG

Platform:

Windows various , OS/400

Database:

Oracle, DB2, MS Access

Messaging:

MQSeries

Network:

TCP/IP

SAP:

ECC6.0/CRM7.0

Consultant Business Analyst

Confidential

Led efficient delivery of complex cross-functional projects as a business solution lead through: interacting with business leaders to identify business needs assess capability gaps perform stakeholder analysis determine solution approach define solution scope and business cases provide and recommend best value-add solution options with pros and cons and recommendation help balancing business needs versus technical constraints to obtain consensus on solution decisions prioritize requirements access organization readiness drive most efficient reporting metrics and requirements produce user acceptance testing scripts coordinate user acceptance test lead quality control and defects handling process compile end user guide/job aids and conduct training evaluate solution performance. As a Business Analyst, my work products and deliverables include: 1 AS-IS/TO-BE Business Context Diagram Gap Analysis 2 AS-IS/TO-BE System Context Diagram Gap Analysis 3 AS-IS/TO-BE SwimLane Business Processes, Data Flow Diagram when applicable , ERD, Class Diagram, Logical Data Model when applicable 4 Business Process Decomposition 5 Mockup Screens 6 Scope Document: People, Process, Technology, Solution Deliverables 7 High Level Requirements 8 Detail Level Requirements Functional, Non Functional, Security, Audit 9 Use Case Catalog 10 Traceability: High Level Req. to Business Objectives Detail Level Req. to High Level Req. Design to Detail Level Req. Test Cases to Detail Level Req. 11 User Acceptance Test Cases and Scripts 12 UAT Defects Reports 13 Business Implementation Strategy and Planning Master Test Strategy Cutover Planning Post Warranty Support End User Training Strategy Planning 14 Configuration Management Plan when applicable 15 Data Conversion Approach when applicable 16 Solution Risk Report 17 Software Selection Requirements/Results when applicable 18 RFP/RFI when applicable 19 Vendor Selection Report when applicable 20 Go-Live Cutover Activities 21 Knowledge Transfer Manual

As a program/project manager, responsible for the full scope of medium and large scale, complex IT Program/Projects with end to end ownership of solution delivery across multiple functional/technical areas, such as Vendor Management SAP, CRM, Salesforce.com, SharePoint, FieldGlass, KONY, customized Java Web application. Project management activities include: project oversight, proactively perform monitoring, financials, staffing, SDLC compliance and realization of expected value across functional/technical areas.

From April 2013 up to date, engaged in and implemented a total of 13 projects as Business Analyst, Project Manager as well as PM/BA in different platforms and technologies: 6 SAP 3 Salesforce.com 1 FieldGlass 1 KONY POC 1 Customized Java 1 SaaS solution vendor selection:

SAP Platform: Procure to Pay Developed one global standardized tool vendor master data management FILO upgraded to standard PRAA program to create employee vendor HR to FILO created a SAP BW solution report tool to verify cost centers enhanced SAP Global Accounts Payable Vendor Self Service Portal to interact with SAP AP system implement Citibank Citi File Exchange CFX functionality to send payment files automatically host to host from SAP to Citibank converted AMEX Bank of Canada credit cards into Coca SAP HR FILO system migrating Electronic File Transfer process from an existing third party application to SAP AP system

Salesforce Platform SaaS Solutions: Completed Vendor Selection to deliver a SaaS solution to automate Coca matching gifts program delivered a new user friendly Salesforce solution Ethics Compliance information tool to manage the Code Of Conduct investigation process migrated the existing Lotus Notes IT Procurement Requests Tool the cloud based Force.com platform implementing Fieldglass cloud-based Vendor Management System Phase 1 enhanced the existing Freestyle Execution tool to introduce new product lines with integration to multiple internal and external applications

Customized Java Web Application

Create a single source purchasing evaluation tool to support streamline purchasing process and improve annual procurement savings through the customized Java Presentation platform on Tomcat with MySQL DB and SiteMinder user authentication

Software Systems Engineer,

• Commercial Scale Systems. Primary responsibility to perform as a project manager, business analyst, and technical lead to manage software development projects through leading two offshore development teams: one in China and one in India.
• Managed multiple projects through analysis, requirements, design, development, quality assurance, and deployment. Additionally, provided second level technical support for hardware, firmware, and software.

Senior Consultant Service Lead,

• Customer Care Shared Services CCSS . Primary responsibility to work with enterprise clients areas to elicit business requirements for requests impacting CCSS business tools or processes. Developed functional specifications for both onshore and offshore development teams, compiled UAT test plans and performed UAT. Evaluated business impact and prioritized enterprise service requests to deliver immediate value add solutions to meet critical business needs while planning deliverables to meet long term business objectives collaborate with cross-functional support teams on requirements to execute changes coordinate end to end completion/resolution of service requests/issues partner with cross functional support teams to streamline service request process for timely issues resolution perform gap analysis to proactively propose value added changes to Business.
• As a highly effective business partner and key contributor to the execution of the business strategy for CCSS, I supported a stable SAP platform from legacy ECC SAP SD to ECC6.0, from legacy CRM 3.0, Case Management to CRM 2007 for customer call centers in two different locations.
• My supporting areas cover: Customer to Contract, Customer Offering, Pre-Sales, CS-Interaction Management, CS- Inquiries Quotations, CS- Order to Cash, CS- Proactive Services, CS- Post Shipment Services, and Master Data Management.

Consultant Business System Analyst,

Confidential

Enterprise Information Technology EIT . Managed large complex projects as a solution lead in an environment of change and ambiguity, built strong business relations to interact with internal and external parties at all levels by leveraging good oral and written communication skills in hosting workshops, meetings to elicit requirements and provide value add solutions.

Participated in major process modeling, analysis and design efforts to devise/modify procedures to solve complex problems through innovative application of technology.

Below is a list of the major projects that I completed as a leading solution lead:

Learning Management System LMS : Performed gap analysis to map out the AS-IS vs. TO-BE LMS' business processes and system transactions/data flows. Proposed a streamlined and more cost effective solution to implement the improved business processes in the new LMS by converting/migrating the legacy eClass application to ComplianceWire.

Medical Business Transformation Program: A 3-year medical business transformation program to upgrade SAP SD/CRM systems where earlier in the project, I participated in eliciting Customer to Contract CTC area requirements and later in the project my roles changed to lead business readiness as a business partner.

Open Hosted Product Ordering Speech Application IVR: In converting AT T IVR system to Verizon, I provided call flow requirements based on the AS-IS call flows analysis user acceptance test scenarios and scripts as well testing data requirements in addition to coordinating system testing defects handling.

Sales Force Enablement Strategy Sales Tools: Working with a core team of four, after the gap analysis by conducting ten workshops with medical business units to understand/analyze the current sales processes, tools in use and user challenges, we recommended a 3-year sales strategy roadmap from current state through interim transition state to future state to implement a LEAN Common Future State Sales Process with a combination of people, process and technology changes across the Medical business units to promote a common customer experience. This resulted in a simplified tool landscape moving from 50 tools to 27 which expected to drive out 300K - 350K per year in supporting costs alone.

GetITHelp Automation Project: As a portfolio manager to this proof of concept project to automate IT help desk using SharePoint Nintex Workflow 2007 through interacting with Clarify Case Management system, I provided business case, ROM estimates, solution approaches, solution options as well as high level future state features.

CRM Customer Service Project: Implementing a commercial 'off the shelf' case management CM solution, CRM 2007 integrated with Enterprise Content Manager ECM for documentation handling to track medical customer issues and measure resolution compliance. I provided ECM/CM integration requirements created testing scenarios/scripts and performed UAT coordinated system testing defects handling.

New Customer Set Up Compliance Project: In this project to convert a 3rd party medical customer management application into SAP system, I performed an AS-IS and TO-BE business/system state gap analysis, and proposed solution option recommendations with pros and cons for business sponsors to make a most cost effective decision after a two-week JAD sessions with key business sponsors/stakeholders from 7 key business units . My deliverables included: business objectives business requirements technical specifications. Business highly appreciated the level of the details of the project requirements which involved more than twenty five business units and addressed and resolved 100 of seventeen pain points out of a total of nineteen.

The Express Web Ordering Project: In this new client facing web ordering application, I provided system requirements with use cases for the new telephony call flows.

Specialist Solution Analyst, Claims Solutions Analyst Team. Led business analysis team to perform requirement specification tasks: functional alignment, analysis and design, scope definition and negotiation, business process design, and strategic planning.

Delivered multi-million dollar remediation program that touched multiple operating units, development platforms, and infrastructures as a solution lead by providing alternative solutions Business requirements and technical specification application prototype through detailed UI design using Visio .

Tech Lead, Claims Solution. Led a development team of fifteen developers to successfully design, develop and support claims handling system, including a two-year, phase based client/server and web claims handling applications conversion, one of the Nationwide Top 10 mission-critical projects. Manage co-located resources. Platform technologies included Java, Oracle, DB2, C, COBOL, MS DNA, Mainframe, UNIX, AS/400.

Provided architectural solutions to various projects within claims solution department and was responsible for conducting estimate, meeting development schedules and ensuring the delivered solutions meet the technical specifications and design requirements.

Confidential

Senior Java Developer, Claims Solution End User Interface Team. Designed and developed various Swing screens for client application service in Struts that accessed database using Hibernate, sorting and displaying data using CSS runtime encryption using SUNJCE.

Provided technical support to the client/server java based end user claims handling application.