Engagement Manager/sr. Project Manager Resume
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SUMMARY:
- A well rounded Business and IT Professional with extensive hands - on technical and business experience in the Pharmaceutical Industry (Commercial and Clinical).
- Outstanding skills to implement IT solutions at a lower cost while meeting business deadlines
- Solution oriented with an eye towards reviewing problem IT projects and turning them around to a successful completion.
- Extensive IT and Business knowledge of the Pharmaceutical Clinical and Commercial business.
PROFESSIONAL EXPERIENCE:
Confidential
Engagement Manager/Sr. Project Manager
Responsibilities:
- Ensure client engagements are successful and high satisfaction is achieved.
- Manage & guide the business needs of the client including client communications and expectations.
- Manage multiple CRM, Sales Force Automation, Digital Marketing Solutions, Real World Evidence, MDM, Business Intelligence and Performance Analytics projects using IMS and client data sources.
- Build and manage project plans, resources, and budgets.
- Build and maintain resource forecasts and profitability analysis.
- Identify and implement project management techniques and process improvements.
- Responsible for new business at the client site.
Confidential
Program Manager
Responsibilities:
- Manage a project portfolio and a global staff in the successful delivery of major IT programs and projects in support of client business objectives.
- Responsible for program and project management for the Commercial IT business.
- Responsible for creation of relationship marketing websites and Data Warehouse & Business Intelligence solutions for measuring both Consumer and Healthcare marketing performance.
- Project manage development application projects for Campaign Management, Loyalty/Persistence drug programs integrating relationship marketing practices, metrics, and analytics.
- Responsible for the Clinical Research & Clinical Operation applications for Dendrite Clinical.
- Managed the relocation of the Multi-Channel and Loyalty Persistence IT team, Hardware, and Software from Boston to New Jersey while continuing to complete our extensive project workload.
- Designed an approach to completing project work with Cegedim’s offshore team in India.
- Instituted a Process, Control, and Project Management approach which allowed our project teams to complete and reach deliverables for each IT project.
- Established organizations hardware and software standards creating supportable environments while reducing costs.
Confidential
Director - Global Head of Projects
Responsibilities:
- Managed a staff of over 30 people working on the above application including internal staff and staff supplementation.
- Managed the relationship and work of the vendors for the above systems.
- Led the management team in bringing projects in-house and off-shoring some of the project work.
- Worked with internal business customers to create and manage the Clinical R & D systems budget of over 30 million dollars per year.
- Worked together with the Clinical & Scientific business customers to develop an information systems strategy for Clinical Research. Part of the strategy was to develop a way to bring a drug to market in 1000 days. The applications above helped to reduce the time.
- Identified and recommended Data Management & e-Business technologies and/or applications which provided cost effective opportunities to the business.
- Managed all computer and application validation projects for Clinical Research.
Confidential
Associate Director - Worldwide Clinical Research Systems
Responsibilities:
- Managed a staff of over 50 people including internal staff and staff supplementation.
- Worked with the internal customers to create and manage the Clinical R & D Systems budget of over 30 million dollars per year.
- Designed and managed the implementation of computer applications for Clinical Research Development including a Clinical Trials Study Management system, Electronic Data Management, Data Warehouse and reporting, Document Management and Finance applications.
- Established the organizations Security & Validation for Clinical Computer Systems. Managed a team responsible for the implementation of Compliance & 21 CFR Part 11 guidelines.
- Document Management: Responsible for the Document Management Solution for Clinical Operations and Study Management. The Document Management application is based on a Web ASP front-end with Documentum as the back end. Implemented the system in 9 months and a projected savings of over 12 million dollars.
- Study Management: The study management computer solution manages the administration and monitoring of Clinical Trials through the FDA approval of a drug. The application supports the planning, tracking, and administrative activities relating to all clinical trials. With the centralization of all information relating to a clinical trial, the application reduced the time to get a drug to market. Projected savings of over 40 million dollars over the life cycle of a drug (The first drug to go through the system was Zetia. The drug became Vitorin when combined with Merck’s cholesterol reducing drug Zocor).
- Data Warehouse and Reporting: The data warehouse is the “single point solution” for the reporting needs of Clinical Operations.