Experienced Systems Engineer with 10 years of diverse experience focused around design, implementation and ongoing support of computing infrastructure within the Data Center. Excellent in dynamic environments and eager to quickly learn and apply new skills.
Capable of new deployments and improvement projects while maintaining day-to-day operations. Experienced with high performance computing clusters, enterprise servers as well as storage and networking equipment. Proficient in asset management, inventory control and vendor management.
Hardware installation support
Process design and documentation
Facility Operations
Change Management
Capacity Management
Disaster Recovery
ITIL
CDCDP Certified
Six Sigma Green belt
Professional Accomplishments
Data Center Policies Procedures development and documentation
Helped build documentation and process library for Data Center operations.
Implemented new processes to improve Data Center services.
Six Sigma Green Belt
Accomplished project to reduce data center service requests process time 98 of allocations in under 48 hours .
Documented the process, identified delay contributors and proposed solution following Six Sigma guidelines.
Certified KAUST Lean Six Sigma Green Belt
Inventory Asset Management
Team member of Enterprise Architecture software development team.
Maintained hardware configuration documentation for 300 servers.
Managed replacement parts and hardware inventories.
Owned asset replacement process and managed entire lifecycle.
Hardware management and support
Single handedly saved IT over 1M by assembling, testing and deploying an enterprise tape library that was written off due to minor water damage with no formal training or vendor support.
Led a team of data center technicians for the support and maintenance the entire computing infrastructure hardware environment.
Managed hardware lifecycles throughout the solutions' design, ordering, site preparation, delivery and commissioning.
Performed as single point of contact for server allocations and changes.
Managed hardware vendor support cases and contracts.
Requirement Analysis Solution Design
Managed hardware replacement projects from specification to implementation
Designed high speed backbone infrastructure for research cluster environment
Successfully developed solutions that met and exceeded customer expectation within specified budgets.
Strong experience in specifying hardware specifications utilizing manufacturer configuration tools.
Developed numerous implementation plans and site preparation documents to ensure proper capacity planning.
Work History
Confidential
Data Center Analyst
Responsible for hardware operations in two data centers.
Managed team of technicians that helped run the data centers.
Coordinated multiple data center improvement projects.
Liaison between data center and customers.
Managed research HPC cluster backbone design and implementation project 1M .
Confidential
Project Engineer
Process design and documentation.
Asset management for large project.
Managed data center migration project.
Confidential
Assistant Business Manager
Implemented and managed internal accounting software.
Managed vendor relations.
Supported daily business operations
Confidential
Systems Engineer
Certified EMC2 solutions engineer
Part of sales team that grew sales by 100 in one year
Established internal training program for new solution engineers.
Confidential
Systems Engineer
Established maintained IT infrastructure for the business AD, Exchange, VoIP, SharePoint
Solely responsible for pre-sales cycle for multiple solutions
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