Experience Summary:

• Around Seven years of experience as a Business Analyst and Project Coordinator, providing solutions to enhance business systems in various organizations.
• Business analysis experience in business process modeling, creating prototypes and mock-ups of wireframes requirements gathering, conducting impact analysis, GAP analysis and SWOT analysis.
• Extensive knowledge of SDLC Methodologies Rational Unified Process RUP methodology, Waterfall model, Agile Development Methodology Scrum , Iterative Software Development Life Cycle SDLC releases and proven ability to grasp technical details.
• Experience in Automation Testing HP Quality Center Performance testing Load runner , Manual Testing and conducted User Acceptance Testing UAT
• Created User Stories, Acceptance and Story readiness criteria in Product backlog. Also generated test cases, test plan, test strategy while training end users for testing.
• Worked with Elicitation techniques like interviewing, questionnaires, brainstorming, focus groups, prototyping, cost/benefit analysis and risk analysis.
• Reviewed test scenarios and test cases for UAT and regression testing to support pre and post implementation of applications and production issues along with QA and other business groups, in addition to maintaining Test Matrix and Requirements Traceability Matrix RTM .
• Experience in conducting Joint Application Development JAD sessions with end users, Stakeholders, Clients and business partners.
• Experience in documenting Business Requirements Documents BRD , Functional Requirement Documents FRD , Use case document, and propose changes as per internal and external requirements.
• Developed Use Case diagrams, Swim lane diagrams and Activity flow diagrams using MS Visio which enabled business and developers to understand the system also created business process and activity flow.
• Experience in As-is Migrations project, Application Standardization and Integration projects.
• Work extensively in leveraging Agile environment Scrum methodology to improve SDLC and provide genuine competitive advantage to the client.
• Experience primarily in Banking, Finance, Insurance Property Casualty and Mailing industries.
• Functional knowledge of Policy servicing, Claims management systems, Billing , Collection Accounting, Reinsurance and underwriting systems with Insurance P C .

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst Project Coordinator

Union Bank of California acquired Klik Technologies Corp, so as a part of Klik Integration bank effort the overall goal for this project is to bring Klik's applications and platforms into the UB's IT standards. This project focuses on Klik Lockbox product-related applications and database standardization in its platform and version. Klik application codes, database and hardware will be analyzed, architected and re-designed to bring them in line with UB standards.

Responsibilities:

• Creating Wireframes, Prototypes and Mock up screens for different web pages as per the requirements
• Preparing High Level Process Flow Diagrams and Activity Flow diagrams to enhance existing functionalities in the system
• Developing Process Model and detailed Business Policies and documenting the same in Business Requirement Document.
• Understood As-Is business by reading existing documents. Interviewed business owners to gather business rules, functional requirements and non-functional requirements. Did technical feasibility analysis of requirements
• Gathered Business Requirements, created Functional Requirements FRD and analyzed data/workflows to define the scope, project financials and progressed from problem statements to well documented designs.
• Performed Functional and GUI Testing to ensure that the user acceptance criteria are met. Created User training materials. Co-coordinated the User acceptance testing UAT with the SME'S to make sure that all the Business Requirements are addressed in the application.
• Performed business specification BRD and data requirements, use case models, GUI, use cases, functional specifications and data flow diagrams, ER diagrams, unit testing and beta testing to create a library of financial modeling tools for our applications for the analysis and modeling of derivatives for valuation, pricing and simulation, interest rate risk assessment, cash flow forecasting, intraday quotations from data feeds, contract specifications, trade capture, trading, trade processing and settlement, compliance, risk management as per ISDA and FpML standards/specifications for various trading platforms including Bond trading.
• Conducted User Acceptance Testing UAT and System Integration Testing SIT to certify that the functionality designed and developed meets the business requirements and expectations
• Experience in creating design documentation related to system specifications including user interfaces, security and control, performance requirements and data conversion.
• Working with business unit groups to document current work flow process and collaborated with users in identifying, defining, and documented As-Is process, as directed by business needs.
• Provided walk through of applications to the CQA centralized quality assurance and PRA Production readiness assurance team members
• Playing a lead role of UAT coordinator during desktop migration event, conducted UAT Kick off meetings with business units
• Working with business and technical SME's to develop thorough understanding of Applications, Systems, Business Methods and Strategies
• Developing test scenarios/scripts, test plans, prepared user acceptance test cases UAT , UAT issue log for tracking the defects in QC Quality center and collaborated with system users to conduct UAT.
• Logged defects found during testing in Quality Center and prepare status report with the current testing status of the project and Roll back plan.
• Submitted weekly reports regarding the progress of work assigned to upper management and executives
• Working in MS Project Management to document project plan, critical discussion points during meetings minutes for As-Is environment testing logistics discussion, group, timing and scope and defined the action items, issue and risk tracking log, uploaded on SharePoint.
• Framed testing results and documented the group's requirements that would be impacted by the solution and provided updates of stored procedures testing status for databases of core applications.
• Identified store procedures to automate functionalities and identified business processes, in which processed data was sent back to the database, performed data analysis by running SQL queries.

Environment: SQL Server Management Studio, HP Quality Center, JIRA, MS Visio,, MS Word, MS Project 2010, SharePoint 2013, HP Service Manager , XML.

Confidential

Business Analyst

• IMEX Global Solutions has been the industry's leading provider of international mail logistics and distribution services. IMEX consolidates and distributes mails, publication and parcels across globe. It offers Ecommerce,
• Mail Consolidation Publication. The purpose of this project was to improve the customer service retention. The project decided to initiate a mission of its appraisal system, with the objective of plugging all the gaps of the old system, and also creating better usability and portability.

Responsibilities:

• Conduct sessions with SME one-to-one, questionnaires, focus groups to gather requirements of as-is and to capture the proposed to-be scenarios.
• Liaison with network security team, development team and business units to resolve issues, created application matrix residing on application/web server architecture
• Conducted workshops and focus group sessions with SME of operational teams namely Program Management, Testing, Sample Handling, Shipping Receiving, Warehouse Department, Reporting and Publishing groups.
• Experienced in various types of testing including Sanity Testing, Smoke Testing, Functionality Testing, Black box testing, Installation Testing, Mobile Application Testing, Unit Testing, Integrated Testing, System Testing, Ad Hoc Testing, Positive and Negative Testing, Security Testing and Regression Testing of Stand-alone, Web Based and Client-Server applications
• Prepare and manage project timeline using MS-Project Allocate resources to meet deadlines and to offer process document and work flow diagram to business for review.
• Produce professional quality project artifacts including but not limited to business requirement documents, but also requirement plans, models e.g. data, event, context and process , traceability matrix, use cases, issue logs and other documents as needed.
• Initiate, engage and employ relationship-building skills in order to successfully design and implement business processes best suited for the field in upcoming releases.
• Extract stored procedures for pricing plans and convert them into business language for application by billers on day to day basis.
• Responsible for content management using SharePoint to alleviate project's features
• Provide value-adding insights in the form of analysis, interpretation and advice. Liaise with Business stakeholders to conduct effective discussions on project requirements, data specifications, priority and timeline to ensure timely and accurate deliveries.
• Assess existing systems and business processes and collected the business requirement. Understood As-Is business by reading existing documents.
• Used SharePoint to organize all project related documents.
• Met and interviewed business owners, Subject Matter Experts to gather business rules, functional requirements and non-functional requirements.
• Assist developers to understand Business Requirements and design for Graphical User Interface GUI , Customer Database and Digitalize Transactions.
• Explore all aspects of the current systems and interfaces, knowledge of Accounting principles concepts, In-depth understanding of standard financial pricing reports, analyze track inventory costs, stocks pricing to ensure accuracy. Monitored costing variance, prices accounts to verify the accuracy of purchase order prices and invoice prices. Identified the business risks associated with the new system and formulated a Mitigation Plan to reduce the effect of critical risk factors.
• Participated in Data Mapping, Data Conversion, creation of the Data model and used SQL and Toad to extract, filter and validate data
• Communicate and interact on a regular basis with the Project Manager and Development Team during different stages of the product life cycle. Support the Finance end-user community by providing research, analysis and problem resolution to team members

Environment: SQL, .Net, SharePoint, Microsoft Office Suite, OmniGraffle Pro for screen flows , Axure RP Pro for prototypes

Confidential

Business Analyst

Ameriprise Financial is one of the leading diversified financial services companies in the U.S. Ameriprise Financial engages in business through its subsidiaries who provide a wide range of financial planning, products and services designed to be utilized as solutions for its clients' cash and liquidity, asset accumulation, income, protection and estate wealth transfer needs, including wealth management, asset management, insurance, annuities and estate planning. The project was aimed toward facilitating user access to key services via the financial web portal, involved working on screen enhancements of existing processing system.

Responsibilities:

• Gathered user and business requirements through open-ended discussions, brainstorming sessions, role-playing and prototyping.
• Experience creating design documentation related to system specifications including user interfaces, security and control, performance requirements and data conversion.
• Documented the user requirements, analyzed and prioritized them and converted them as system requirements.
• Developed system requirements specifications encompassing Functional and Non-Functional requirements.
• Involved in project development using Agile: An iterative incremental process of software lifecycle.
• Created and prioritized user stories. Sorted user stories into releases and set schedules for the iterations.
• Assisted Scrum Master in daily Scrum meetings to aid and track product development for the user stories in current or in upcoming iteration along with cross-functional team.
• Facilitated JAD sessions with Management, Subject Matter Expert, Development team, users and other stakeholders to refine functional requirements.
• Performed User Acceptance Testing UAT , tracked and managed defects via Quality Center and ensured full signoff from users following the successful completion of the UAT.
• Scheduled meetings with developers, system analysts, and testers to collaborate on resource allocation and project completion, enhancement list and release version documents.
• Created Mock-up forms for better visualization and understanding of the software solution.
• Authored progress and completion reports which were then submitted to project management on a weekly basis in MS project.
• Developed strategies with Quality Assurance group to implement Test Cases in Test manager for User Acceptance Testing.
• Proficient in writing good SQL queries.

Environment: Net, Visual Studio.Net, Java, MS Project, UML, Agile, Scrum, MS Excel, SQL Server, Windows,

MS Visio, wire frames, Quality Center.

Confidential

Business Analyst Progressive Insurance insures autos and homes in the U.S. and is one of the leading insurance company. Worked on the eQuote for Property Casualty application which was a web based portal used to give live online auto insurance quote to the Applicant and also the comparative quotes from different auto insurance companies. Online web portal system needed enhancements to facilitate the ever-changing requirements of customers and employees include policy selection, payments, claims, customer service, underwriting, daily internal management and claims processing.

Responsibilities:

• Extracted the business requirements from the end users keeping in mind their need for the application, and documented it for the developers.
• Proficient in IBM Security Identity and Access Management IAM
• Worked on various credit card applications to ensure PCI compliance and perform other ISA functions Information Security Administration
• Involved in Documenting/Executing business test cases and conducted User Acceptance Testing in the presence of developers, development managers, and the SME's.
• Attended high level system objective meetings and updated diagrams using MS Visio.
• Identified system integration requirements, coordinated the collection and verification of business needs, and developed use case models for the functional requirements using RUP methodology.
• Developed Traceability Matrix using Requisite Pro.
• Documented functional requirements specifications for guide wire application.
• Created test plans, test cases according to the BRD, Technical Spec for different Line of Business.
• Ability to be an effective team player to work in conjunction with other testers, BAs, developers and other team members
• Expertise in Analyzing Business specifications, designing and developing strategic Test plans, Test Cases, Test Scenarios, Test Reports for both manual and automated tests
• Executed SQL queries to verify the system functionality and provided the users with the needed data and information during operational phase
• Involved in Preparing the Defects Reports and prepared the final reports and Test summary reports.
• Status reporting for test execution, defect resolution, productivity and bug statistics.
• Wrote SQL Queries, such as Joints, Sub Query, correlated sub query and nested queries to retrieve data from various tables in the database.

Environment: Windows Server 2008, Oracle, .Net ,Rational Requisite Pro, Rational Rose, Rational Unified Process RUP , SharePoint, Rational Clear Quest, MS Visio, Microsoft Project 2007,QTP, Guide Wire, Policy Center, MS Office 2007.

Confidential

Business Analyst

A client server application called RIP Risk Information Profile was created whose goal was to provide a tool to conduct the risk assessment of a potential customer and also to re-evaluate the risks involved with a current customer. This tool involves authenticating the customer, checks current credit limit and previous credit lines, payment history, fraud history, business history, frequency of credit card usage, etc.

Responsibilities:

• Responsible for identifying and documenting business rules and creating detailed Use Case
• Worked with the Remediation team to identify and analyze the ISA Information Security Administration functions to check for compliance and open CAP Corrective Action Plan , RA Risk Acceptance or RE Risk Exception for AML Anti Money Laundering , M T Bond trading and Fraud prevention applications
• Interacted with the Subject Matter Experts SME's and stakeholders to get a better understanding of client business processes and gathered business requirements for Reconciliation and Reporting functionalities
• Involved in preparing Project Charter.
• Involved in gathering business requirements from stakeholders and collaborated on creation of Business Requirements Document.
• Worked closely with SME's to provide functional specifications for RIP Evolution.
• Gathered the requirements related to Profiles Loyalty and Search functionalities for enhanced RIP.
• Prepared mock-up screens for new User Interface UI in RIP.
• Participated in extensive Stakeholder reviews for Functional Specification Document FSD approval
• Interacted with the developers to identify and document possible impacts to the enhanced RIP system
• Prepared workflow diagrams for enhanced RIP System.
• Prepared interfaces, Use Cases, ERD, Activity Diagrams and Sequence Diagrams.
• Worked with testing team to create test plan.
• Created test cases in Quality Center.
• Developed Requirements Traceability Matrix.
• Interacted with developers and testing team to discuss requirements, test planning and defect tracking.
• Working knowledge in writing SQL query for identifying databases involved in the application development.
• Facilitated and participated in various architectural development sessions, JAD sessions for better understanding, refining of requirements using waterfall methodology.

Environment: Oracle, Waterfall, Rational Requisite Pro, MS Visio, MS Office Suite, HP Quality Center.