PROFESSIONAL SUMMARY:

• Around 6 years of professional Business Analyst in IT.
• Experienced working in various domain and technology such as E - commerce, Retail, Insurance Restaurant, Social Networks, Web Portals and Mobile Apps
• Extensive experience in gathering and documenting business requirements, developing functional specifications, and defining use cases and test cases
• . Gathered requirements pertaining to mobile app features designing an interface that best suits department needs usingwireframediagrams.
• Excellent understanding of Business Process and Requirement Management
• Created requirement documentation in Textual, Matrix, UML diagrams,Wireframeand
• Models
• Good understanding of e-Commerce process (B2B & B2C), website development, software development process, and other business models.
• Skilled in technical writing including use cases, Business Requirement Document (BRD), and
• Functional Requirement Document (FRD), and Use Cases Specifications.
• Excellent in technical writing in both English and Chinese.
• Strong process modelling using UML diagrams - Use Cases Diagrams, Activity Diagrams, Class
• Diagrams, Entity Relationship Diagram and etc. in MS Visio.
• Extensive experience using Axure RP to create website prototypes
• Experienced in SDLC life cycle development such as waterfall, RUP, iterative and agile methodology.
• Expert in coordinating with functional and technical team including managers, subject matter experts, developers, QA and end-users.
• Excellence in Working with Sales and Marketing to identify their needs and wants in order to come up with the most effective business process.
• Experience in Requirement Analysis, JAD sessions, Business and Systems reviews and working sessions to understand the requirements and system design.
• Strong knowledge of GAP AnalysisandRisk Analysis.
• Prepared spring backlog, user stories for daily sprint under agile environment.
• Strong experience in preparing User Acceptance Testing (UAT), and documenting of test cases.
• Good experience with Requirement Traceability Matrix mapping.
• Strong Analytical and Problem Solving skills, Multi-Tasking abilities, with proven experience in utilizing people and process knowledge to assist enterprises in making critical decision.

TECHNICAL SKILLS:

Requirement Management Tools: MS Project, MS Word, MS Excel, MS PowerPoint, MS SharePoint Google Drive, MS Outlook

Business Modeling Tools: MS Visio, UML

Methodologies: SDLC, Agile, SCRUM, XP, RUP, Waterfall, Mobile Application, Six Sigma, WebsiteWireFrame

Databases: SQL Server, MS Access

Statistical Software: JMP, SPSS

Retail Management Tools: QuickBooks, QuickStore

Operating Systems: Windows, iOS, Android

PROFESSIONAL EXPERIENCE:

Confidential, NY

Business Analyst

Responsibilities:

• Interviewed manager and various stakeholders regarding the expectations and potential ways to build the website.
• Gathered business requirements through personal interviews, brainstorming, and teleconferences.
• Gathered requirements pertaining to various features designing an interface that best suits department needs usingwireframediagrams.
• Reviewed business vision, strategy and goals, and developed project plans.
• Acted as a liaison between clients and technical teams to communicate business needs and follow - up status of project Created requirement documentation in Matrix, UML diagrams,Wireframeand Models
• Wrote BRD and derived user stories from functional requirements.
• Worked in SCRUM environment and attended daily SCRUM meetings, Sprint planning, and
• Sprint review.
• Helped in writing epics and themes for high level planning and user stories for product backlog.
• Analyzed, coordinated, documented and managed project processes and quickly responded to requirement changes.
• Used MS Visio to develop Use Case diagrams andactivity diagrams so that the developers and other stakeholders can better understand the functional requirements.
• Helped architect with website framework design using Axure RP.
• Prepared different mock ups for several kinds of configuration use cases.
• Coordinated with stakeholders and IT teams to avoid project delay due to the change of requirements.
• Assisted in User Acceptance Testing (UAT) by providing test scenarios and test data.
• Interfaced with developers and QA in resolving the defects found in the application during testing.
• Sorted inventory and prepared for the database entries.
• Monitored, tracked and documented the progress of the project.

Environment: MS Word, MS Excel, MS PowerPoint, Axure RP, Java, SCRUM,MSAccess,eCommerce MS Visio, GoToMeeting, Google AdWord, UML, UAT

Confidential, IL

Senior Business Analyst

Responsibilities:

• Talked to management regarding the different designs of the official website and mobile application
• Researched on the design and essential functionalities of the official website
• Interviewed manager, end users to elicit requirements
• Gathered requirements pertaining to various features designing an interface that best suits department needs usingwireframediagrams
• . Helped transform the business requirements to functional requirements
• Assisted in the identification of the scope, timeline and budget of the project and ensured the progress at each step
• Conducted JAD sessions and contributed to technical designs
• Helped design the mobile app with similar styles and functions
• Gathered requirements pertaining to mobile app features designing an interface that best suits department needs usingwireframediagrams
• Contributed to a high fidelity prototype in the design and development process to ensure the functional as well as the 'look and feel' needs being met
• Created and tracked the traceability matrix from conception of requirements to implementation in the development process
• Involved in User Acceptance Testing (UAT)
• Required to collect feedback and improve designs during UAT phase
• Responsible for reviewing all artefacts before and after the design process
• Tracked the usage of mobile app and website for a usage comparison and continuous improvement proposal
• Analyzed data from search engine marketing reports on a regular basis
• Monitored the performance of keywords and suggested on the modifications of the operations in search engine marketing

Environment: Waterfall, MS Visio, MS Project, MS Word, MS Excel, SharePoint 2007, Android SDK 4.0.3 (API 15), Java, Photoshop, Google API’s, Google AdWord, UML, UAT

Confidential, TX

Business Analyst

Responsibilities:

• Helped in meetings with management regarding the current situation of restaurant and potential ways to improve via search engine marketing and mobile technology
• Researched on the design and essential functionalities of restaurant website and mobile apps
• Created and maintained a project schedule using MS Project showing all of the deliverables target dates
• Created various UML diagrams of business process including Use Cases, and Process Flow
• Diagramsusing MS Visio
• Conducted JAD meetings with managers and stakeholders and contributed to technical designs
• Helped design the mobile app and restaurant website with similar styles and functions Contributed to Use Case diagrams, Activity diagrams and Sequence diagrams so that developers and other stakeholders can understand the functional requirements
• Created and tracked the traceability matrix from conception of requirements to implementation in the development process
• Closely interacted with designers and software developers to understand application functionality and navigational flow and kept them updated about business user s sentiments Involved inUser Acceptance Testing (UAT)
• Worked with the client to resolve testing bugs and Prioritize the defects for the solving problems Responsible for reviewing all artefacts before and after the design process
• Analyzed data from search engine marketing reports on a regular basis
• Monitored the performance of keywords and suggested on the modifications of the operations in search engine marketing

Environment: MS Visio, MS Project, MS Word, MS Excel, SharePoint 2007, Android SDK 4.0.3 (API15), Java, GIMP Editor, Google API’s, Google AdWord, UML, Waterfall,UAT

Confidential, CA

Business Analyst

Responsibilities:

• Organized and facilitated meetings with the management and development team and conducted the requirement gathering sessions with the purpose of creating and defining the business and functional requirement document.
• Designed the business requirement collection approach based on the project scope and SDLC methodology.
• Co - authored business requirements document with project teams. Extracted, discussed, and refined business requirements from business users and team members.
• Carried out detailed and comprehensive business analysis with the RUP methodology.
• Facilitated and managedmeeting sessions with committee of SME from various business areas including Security, Accounts (Payable & receivable), Legal Cells, E-commerce, Credit Risk
• Management, Asset Management and Loan Origination.
• Identified, researched, investigated, analyzed, defined and documented business processes through Use Cases, Sequence Diagrams, Flow Chart activity Diagrams, using MS Excel PowerPointand Visio.
• Performed GAP Analysis for existing systems enhancements, and to make process more user friendly.
• Liaison with other corporate departments, including Human Resources, Finance, Executive, Legal and Information Services as well as vendors, for sharing information and project flow, and collecting latest developments.
• Researched and analyzed operational procedures and methods during agile development cycle and recommended changes for improvement with an emphasis on automation and efficiency.
• Development of On- Line Support and Information, for Third Party Vendors, and authorized dealers.
• Conducted UAT sessions for making process user friendly and provided to users, associates on automated systems.

Environment: MS Office (Word, Excel, PowerPoint, Outlook, Visio, Share Point, Project, One Note) SQL,SixSigma, Gap Analysis, Lean Management, UML,UAT,RUP, Agile, SDLC.

Confidential, CA

Business Analyst

Responsibilities:

• Assisted in interviewing manager and various stakeholders regarding the expectations to build the software.
• Did in - depth research on QQ Chinese version and listed the popular functionalities of its original versions.
• Gathered business requirements through personal interviews, focus groups and document reviews.
• Helped architect with framework design using Axure RP.
• Involved inmeetings with stakeholders to decide the interface and detailed functionalities of international version.
• Reviewed business vision, strategy and goals, and developed project plans.
• Helped in writing epics ofBRD.
• Functionality to include free video calls, online chat rooms, chat translation, cross platform, file sharing and making friends.
• Worked in SCRUM environment and attended daily SCRUM meetings, Sprint planning, and Sprint review.
• Coordinated with stakeholders and IT teams to avoid project delay due to the change of requirements.
• Assisted in development of technicalsupport and informationfor Third Party applications.
• Helped in testing by providing test scenarios.
• Interfaced with developers and QA in resolving the defects found in the application during testing.

Environment: MS office tools, MS Project, SCRUM, MS Visio, Axure RP, MS Share Point 2007 Skype/GoToMeeting, JAD, C++

Confidential

Business Analyst

Responsibilities:

• Assisted inInterviews and Workshops to gather accurate Business Requirements.
• Attended and scribed inrequirement gathering sessions and technical review sessions, and other project meetings as required.
• Did in - depth research on the functionalities of social networking websites and used brainstorming method to collect requirements.
• Helped in creating a dynamic website using CMS (Content Management System). CMS will provide benefits which can be summarized as easily editing existing pages, adding new pages, managing the structure of their sites, and integrating dynamic content.

Environment: MS office tools, MS Project, Agile, MS Visio, Axure RP, MS Share Point 2007, Skype PHP, CMS