SUMMARY

• Goal-oriented analyst with over eight years of experience IT, involved in all phases of SDLC, hands-on with current methodologies Agile, Waterfall, RUP
• Expertise in requirement elicitation by interviewing stakeholders and documenting detailed functional and non-functional requirements
• Self-motivated, goal-oriented, analytical thinker with excellent interpersonal and communication skills and ability to quickly adapt to a dynamic organization and operational needs

SKILLS/TOOLS

HP Quality Center 9.0, PL/SQL Developer, MS Outlook, MS Office, MS Project, MS Visio, MS Visual Studio, Wikis, Rational RequisitePro, ClearQuest, ClearCase, XMLSpy, Subversion, Kronos, Anthill, Sharepoint 9.0, MicroStrategy

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

• Worked on enhancing functional and non-functional aspects of Oracle Point of Sale ORPOS application based on the requirements received from business Store Operations, Loss Prevention business, and Compliance teams . Documented detailed workflows illustrating the enhancements made to ORPOS and data exchange between ORPOS and other in-scope systems.
• Acted as the primary analyst on Reserve Online and Pick in-Store initiative that offered advancement in Omni-channel retailing by IBM Sterling Order Management System OMS as the inventory controller of merchandise sold at Brick Mortar and e-commerce.
• Participated in cross-functional team meetings to identify, define and document business requirements, business rules, use cases, process workflow, mock-ups, assumptions, risks and dependencies of incorporating Sterling OMS with existing Disney Stores TDS systems. Also, identified configuration adjustments to be made to Sterling OMS software to meet business needs.
• Organized independent analysis sessions with business partners to assess and understand their requests, estimated impact and level of development effort. Co-ordinated meetings with tech team to review business expectations and requirements.
• Held functional specification document FSD walk-through with stakeholders and also organized follow-up sessions to review revisions and clarify questions that surfaced during review sessions.
• Prepared RACI matrix capturing new business processes as well as changes to existing processes capturing responsible/accountable/consulted and informed parties of the project.
• Worked closely with developers and architects to configure integration and test environment. Collaborated with QA Lead in test planning and strategizing created test scenarios for QA team reviewed test cases to verify test coverage.
• Compiled test results captured in QC, triaged defects reported by QA team and worked with the development team for resolution and re-test.
• Participated in weekly status meetings with IT team to communicate project updates and review production issues reported by Stores.
• Documented detailed release notes capturing the enhanced features, FAQs and issue escalation process. Worked closely with the Implementation team to ensure successful deployment of code to all Disney Stores in US and verification of production release.
• Created user manuals/guides for the business users illustrating application usage to fulfill business activity.

Confidential

Business Analyst:

• Acted as a liaison between Media Planning Group and IT team to facilitate implementation of a 3rd party Content Management System COTS for promotion and eyeliner production orders and scheduling
• Organized meetings and interviews with stakeholders and users to understand and model existing business processes and activities.
• Worked closely with IT team and 3rd party vendor to gain an understanding of the new system's capabilities including content management, scheduling and reporting as well as its integration with other enterprise systems
• Partnered with vendor representative to complete Business Requirement Document by defining to-be business processes, use cases and UI wireframes. Assisted the design/development team by providing solutions for customizing the software to meet customer needs.
• Conducted training sessions for the user community to demonstrate translation of existing business activities to the new system workflow
• Created Requirement Traceability Matrix to map requirements to test cases and release notes.
• Led the UAT efforts by defining the schedule, selecting UAT cases, and reporting test execution status to upper management. Addressed issues reported by users during UAT or escalated to development/infrastructure team depending on the nature of the problem.

Confidential

Business Analyst:

• As a BI analyst collaborated on multiple Waterfall and Agile-based projects supporting reporting requirement analysis, project and resource planning, QA and UAT activities as well as user training
• Implemented a new Licensing Management Hierarchy based on Disney's franchise model to enable business analytics and reporting on KPIs' using MicroStrategy as the reporting tool in financial and retail data warehouses
• Identified stakeholders and organized interview sessions to understand 'as-is' business processes. Defined 'to-be' and data governance processes as well as the scope and objectives for deploying the new Licensing Management Hierarchy. Worked with business and IT teams to implement the updated process.
• Collaborated with the project manager to define schedule, milestones and deliverables for analysis and testing phases in project plan.
• Captured the requirements including functional requirements, data transformation rules for ETL, data requirements, reporting needs, UI wireframes, and non-functional requirements.
• Created activity diagrams, state diagrams and data flow diagrams to illustrate critical functionalities of the system and describe a contract lifecycle.
• Responsible for documenting and managing project change requests post implementation to support enhancements and bug fixes.
• Collaborated with various IT Operational teams to develop the roll-out plan by identifying risks, dependencies and assumptions.
• Defined UAT scope, developed user guides to assist business users to perform UAT and organized the UAT phase kick-off. Documented Release notes for Production Deployment team.
• Assisted users in creating and troubleshooting reports highlighting licensing performance across different franchises/region/categories using MicroStrategy tool, exporting data in excel and performing data validations.
• Provided support all through UAT as well as post production support including analyzing user requests and identifying root cause and coordinating delivery of fixes with development groups.

QA Lead:

• Supervised off-shore QA efforts including definition of the test strategy and test schedule, test plan evaluation, and traceability matrix maintenance. Executed reports using MicroStrategy and performed data validation.
• Managed user groups, customized project entities, lookup lists and mailing options in Quality Center.
• Held defect triage meetings and provided weekly test completion statuses and defect metrics to leadership team. Proactively worked with development team on defect resolution and re-validation.

Confidential

Business Analyst:

• Worked on implementing a master data management application 'Security Reference Master' -- a unified reference data hub for the collection and maintenance of Securities-related information for all Fixed Income, Derivative, and FX assets held for Western's clients globally front office trading group .
• Organized meetings with stakeholders, PM and SMEs to define high level scope and objectives of the project. Documented detailed meeting notes.
• Coordinated working sessions with project managers and developers to define resources and timelines for all phases of SDLC process as well as delineate change management process for managing scope change.
• Utilized UML-based methodologies to create business use case diagrams, use cases and prototypes to mimic GUI features of the target application.
• Analyzed data from various sources and documented data mappings and transformations to be applied to security details in SRM as well as the derivation and validation rules for processing security data in the rules engine.
• Documented functional and non-functional specifications for the project.
• Assisted business users with identifying and documenting UAT test scenarios, test data, schedule as well as with developing user training documents for the UAT phase within each release cycle.

Sr. QA Analyst:

• Analyzed the requirements for implementation of real-time integration between external vendor Brown Brothers Harrison with in-house WAM system to transmit settlement instructions to custodian banks/interested parties and receive delivery ack/nack back office accounting and settlement group .
• Identified gaps in requirements/specifications document, reported potential risks and provided feedback and recommendations to management and business users.
• Participated in Test Planning and test strategy/approach definition in accordance with the scope and delivery dates. Collaborated with development team to configure QA environment before each release.
• Developed and documented test scenarios for ensuring complete coverage of requirements and business rules in addition to presenting positive and negative test flows.
• As part of test preparation, created test data simulating real-world scenarios. Linked Release cycles in Quality Center to the project requirements.
• Created, maintained, and executed test cases and automation test scripts Quick Test Pro to examine functional, system, integration, usability, security and performance aspects of the 'Instruction Manager' application. Published test execution stats to project management on weekly basis.
• Tracked defects uncovered during testing and actively worked with the development team for resolution.
• During beta testing, partnered with business users to assist in UAT, help troubleshoot issues and evaluate system performance.
• Performed hands on testing of enhancements made to the in-house trading application used by trading desk front office .
• Validated accuracy and integrity of data in the back-end databases using SQL queries on Oracle and Sybase databases.