SUMMARY

• A progressive Business Analyst commensurate with a Post Graduate Diploma Degree in Business Management, and 9 years of experience in business process analysis/modeling Pharmaceutical sales and Marketing, business requirements gathering, database design and development of Web based, Mobile, and Client/Server applications.
• Strong business understanding of Digital Marketing, In - Market Data Analysis, Sales Performance Evaluation (CRM), Financial Analysis, Medical Information/Affair (Content Management)
• In depth Knowledge of Incentive Design, Bonus Plan, Invoice and Payment Process, Tax Filing, and Statement
• Proficient in leading project/portfolio management and product roadmap, presenting the interest of stake holders, sponsors, and customers, and Collaborating multi-functional team in global implementation project
• Extensive experience with Health Insurance Portability and Accountability (HIPAA) standards, Electronic Data Interchange (EDI), HL7, and claim transactions such as 834 (Benefit and Enrollment), 835 (Billing Pay and Remittance), 837 (Submit Medical Claims).
• Well versed with various types of health insurance programs such as: Medicaid, Medicare (Part A, B, C and D), PPO, HMO, and POS.
• Skilled in BI requirement development, Tableau dashboard publication and demonstration
• Expertise in using Rational tools for creating use cases, version control, and defect tracking and monitoring and used Agile, Waterfall, and the Rational Unified Process (RUP) methodology in all areas of the software/product development life cycle (SDLC/PDLC).
• Solid experience in mobile app, web app, data processing platform and management systems
• Experienced in conducting strategy analysis, requirement analysis, gap analysis, feasibility study, prototype, KPI design, change and expectation, use case design, designing test plans and developed database schemas based on the logical models.
• Created Master Test plans and participated in all the aspects of UAT Testing.
• Experience with designing and verifying databases on Oracle and SQL Server RDBMS using Entity-Relationship Diagrams (ERD).
• Ability to gather business and technical requirements from both formal and informal sessions utilizing a variety of software tools including Use Cases, Goal and Epics, User Story, and the Rational Unified Process.
• Result oriented Joint Application Development (JAD) Facilitator and meetings coordinator with excellent interpersonal skills
• Expertise in broad range of technologies such as Microsoft Project, MS Access, MS Visio, Confluence, JIRA, Data Warehousing concepts and web design and development.
• Modeled the Fact and Dimension tables in Erwin required for data warehousing based upon the requirements gathered from various business users.

TECHNICAL SKILLS

• Microsoft Visio
• Mockups
• Lucid Chart
• Wireframe
• Rational Rose
• Rational Clear Quest
• Rational Clear case
• Windows 2000
• Windows XP
• Microsoft Project
• Microsoft Office
• MS FrontPage
• Java
• SQL
• HTML
• XML
• .NET (C#
• ASP.Net)
• JavaScript
• Windows 2000 Sever
• Oracle 9i
• MS SQL Server 2000
• SQL Developer
• Tableau
• Hybris
• Kyriba
• SEO
• HTTP
• TCP/IP
• SMTP
• SharePoint
• Jira
• Confluence
• Rally
• HP ALM
• Mantis.

PROFESSIONAL EXPERIENCE

Confidential, Ada, MI

Business Analyst Lead / Product Owner

Responsibilities:

• Discuss, analyze, propose, and define features of Sales Plan and Incentive Platform with Global Sales
• Present the interest of stake holders, sponsors, and customers in the Global Sales Plan and Bonus project.
• As product owner, road map the landscape and schedule of APAC based on both local market and global sales requirement.
• Plan and manage portfolio to develop and deploy the payment process in Asia Pacific markets in line with Global Sales objective and schedule
• Create and prioritize goals & epics, articulate story, fulfill success criteria, and maintain backlog for each affiliate
• Collaborate with sales, finance, marketing, and relevant IT teams to achieve local market success holistically
• Coordinate and communicate user acceptance criteria, deployment schedule, priority, and business change between local market and IT team
• Improve UX (User Experience) by market research and user behavior data analysis

Environment: Portfolio Management, JIRA, Confluence, Global Sales Plan, Global Deployment, APAC Localization, Incentive Engine, Payment Process, Tax Filing, Kyriba, Oracle EBS, Oracle, Java, SQL Server 2015, SAP Hybris, User Acceptance Criteria, Product Feature Prioritization, JAD

Confidential, Peapack, NJ

Senior Business Analyst / Project Manager

Responsibilities:

• As a business analyst, I teamed up with business owners to investigate the key user stories and priority of them
• I organized focus group internal and external to articulate the user stories, business logic, and specific acceptance criteria with respect of HIPAA.
• The business owners and I went deeply into definition of KPIs, user path, contact point, and buying point of each stream by BLUEPRINT.
• I grouped all KPIs in two categories captured by internal tools and external tools - Google Analytic.
• The Google Analytics is embedded to monitor the visit and usage of application particularly analyze the user behaviors and usage of resource such as download volume, page view, page time, new user, active user, user path, and geographic information.
• The internal tools focus on user input, topics, queries, feedbacks, and data analysis
• As an incremental requirement, the requirement gather, documentation, design, and test were processed by JIRA
• I went through all test case to ensure the full coverage of KPIs and control points in UAT.
• Before go-live, I supported pilot plan to test all functionalities and trained end users all monitor and adjustment points.

Environment: Microsoft Office Suite, MS Visio, Mobile App, Hybrid, IOS, Android, Tablet (iPad), SEO, SQL Server, HP ALM, JAD, Lucid Chart, Windows XP, HIPAA, HL7, SQL Server, JIRA, Agile/Scrum, UML, Pilot, BAU

Confidential

Responsibilities:

• I grouped with business stakeholder to brainstorm and investigate the To-Be model of population health management.
• Prepared and conducted JAD session to streamline pre-diagnosis (care management) process
• I gathered and analyzed business requirement with user story, activity diagram, and workflow chart with respect of HIPAA
• To illustrate and verify the business process and requirement with business users, I utilized “mockups” to prototype the system
• I developed business requirement and functional requirement and managed the scrum process by JIRA
• I worked with system architect and database designer to clarify data dictionary, data model, and interface in line with HL7
• At the same time, I prepared a comprehensive and practical test plan to ensure the good quality and transparent understanding of requirement in detail
• Sprint planning and review meeting were organized and fulfilled to maintain smooth and clear communication and expectation between business and technology team
• Business stakeholders and I conducted a full UAT Test
• Before my migration plan, I also designed a pilot program and training material to test the program in field and trained the end user in real application
• I transferred my knowledge of business requirement, Q&A, Training Material, and trained service desk to support the golive and BAU.

Environment: Microsoft Office Suite, MS Visio, MS Project, JAD, Mockups, Windows XP, EDI 835/834/837, X-12, HIPAA, HL7, SQL Server, JIRA, Agile/Scrum, UML, Pilot, BAU

Confidential

Senior Business Analyst

Responsibilities:

• I worked closely with Sales Geographic Expansion team to gather business requirement in field from local sales team, SMEs, and customers.
• Because of a customer oriented application, I paid a lot of attention on the UI and UX design together with UX expert and creative designer. Before the documentation, I verified and illustrated the business requirements with business users by prototype. Meanwhile, use case, Mockups, process flow, and responsive design are employed to achieve better usability.
• By questionnaire and deep interview to analyze the interactive operation step by step, I was gradually collecting and finalizing business and functional requirement. At the same time, the documentation, UI design, data model, and test cases were managed by HP ALM.
• In the final release of scrum, I leveraged A/B testing to assess the user acceptance of market.

Environment: Microsoft Office Suite, MS Visio, MS Project, JAD, Mockups, UI/UX, SEO, Windows XP, HIPAA, HL7, SQL Server, JIRA, Agile/Scrum, UML, Pilot, Multi-Channel Marketing, A/B Testing, Concentration/Differentiation Analysis

Confidential

Responsibilities:

• I grouped with business stakeholders to explain and clarify business objectives and criteria of data requirement
• Ruminated As-Is process, existing data model, and data standards in data processing, articulated business rules with workflow chart, and specified the source-to-target data mapping and data tractability document
• To illustrated and verified the data process and requirement with business users, I used data dictionary, sequential diagram, and activity diagram.
• I developed business requirement, functional requirement, and non-functional requirement and managed project process by waterfall methodology with MS Project.
• A thorough system analysis was designed and executed to establish the performance baseline of As-Is system
• I consulted with third part architect and database designer to interpret and meet the performance requirement from both software and hardware perspectives.
• The complex and delicate requirement of automation mechanism (data processing, warning, and error correction) was elaborated and documented by sample data, sample case, and process chart.
• Meanwhile, very huge test case, data sample, data preparation, environment preparation are design to fulfill the performance testing by Load Runner.

Environment: Microsoft Office Suite, MS Visio, MS Project, Focus Group, SFTP, Performance Tuning, Partition, RAID, Error Tolerance, Predictive Auto-Mapping, Database Index, Catch, ETL, Windows XP, FDA 21 CFR Part 11, HL7, SQL Server, JIRA, Agile/Scrum, Waterfall, UML, BAU, HTTPS, SSL, Load Runner

Confidential

Responsibilities:

• I collected requirement from business and brainstorm with SMEs. After analysis with solution team, I finalized the functional requirement and implement them on Drupal platform.
• The UAT was divided into two parts. One is conducted by business sponsor and internal stakeholders. The other is processed by pilot external clients.
• In addition, the user behavior and access are connected with CRM. I delivered the interface of the data synchronization, mapping, and migration.

Confidential

Senior Business System Analyst

Responsibilities:

• By group discussion and deep interview, the business owner, business experts, and end users were identified
• In JAD session and brainstorm workshop, the business requirement was charted and sampled by user story and prototype
• Group and classified by data source and user role, functional requirement were organized and clarified by categories including Sales growth. Sales efficiency, Product P&L, Business Unit P&L, Market Growth, Market Analysis, Dashboard
• In each focus group, particular chart, rule, data granularity, and KPI were specified by SMEs and prioritized by Sprint Planning and Backlog
• Using Data-Functionality-Operation matrix document, the user control requirement was designed and tested by different business purpose and user role.

Confidential

Responsibilities:

• By interview and group discussion, I identified the business owners of MDM.
• Using JAD session, I streamlined and articulated the different processes and objectives of data governance from different departments.
• I analyzed and categorized the data process and requirement in workflow chart.
• In deep dive workshop, I managed trade-off between departments and standardized the data governance process
• Besides the development and documentation of the business and functional requirement, I employed data analysis and interface analysis to prepare the data cleansing, migration plan, and related test cases.
• The deployment plan was designed to roll out data incrementally sector by sector.
• User management module is very important and complicated in MDM project. I implemented user control through two dimensions, data control and functionalities control.

Confidential

Business System Analyst

Responsibilities:

• By combing the existing CRM (As-Is) and future features (requirement) of sales management, gathered the business requirement (To-Be model) with use case, activity diagram, and workflow chart.
• In comparison with CRM product (Veeva), tailored the functionalities of standard CRM and highlight the customization.
• To confirm the business and functional requirement, demonstrate the application and check every activity, template, work form, and business rule with business users. Roadshow is well organized to train and change sales behavior.

Confidential

Responsibilities:

• Conducted data analysis, gathered requirements and documented the proposed additional extension to the existing HIPAA application.
• Facilitated Joint Application Development (JAD) sessions with the Management, Mainframe users and HIPAA team to make sure everyone aligns with the business requirement and processes
• Investigated FACET functionalities, data models, and business rules of Claim Processing and Used MS Visio to create Use Cases and Sequence Diagrams
• Developed source-to-target mapping specifications for interface supporting EDI Health Care Claim Status inquiry/response i.e. 276/277 and 270/271
• Prepared the SFTP interface requirement and collaborated in-bound and out-bound test with Clearing House, Red Card, and other external vendors
• Created claim verification letters to check healthcare frauds using SQL
• Analyzed and evaluated User Interface Designs, Technical Design Documents, and Quality Assurance Test condition for the claim verification letters.
• Involved in weekly walkthroughs, inspections, and verification meetings with various stakeholders in the project
• Created and Maintained the Requirement Traceability Matrix (RTM) by HP ALM
• Initiated Test Plans, elicited specific acceptance criteria with business users, developed and executed test cases and scenarios, reviewed defects, accelerated bug fixing, and finally presented test reports.

Confidential

Responsibilities:

• As a stream manager and client partner responsible for MIC (reporting module), data quality is high priority.
• I used Data Dictionary and Data Mapping to identify, trace, and verify each data.
• To ensure the data quality, system parallel and data audit were used during migration.