SUMMARY OF EXPERIENCE:

• Exceptional in creating authoring Acceptance criteria in Agile Development Methodology.
• Creative and Aggressive person capable of forming and maintaining positive and productive team environments and with integrative thinking skills.
• Excellent Skills in Performance Management to support strategic planning, goal setting strengthen accountability, enhance decision-making, and improve customer service.
• Excellent Analytical skills and critical thinking skills to understand the business process and Functionality, Requirements and to translate them to software requirement specifications.
• Excellent knowledge of industry standard methodologies like Software Development Life
• Cycle SDLC , Agile Development Methodology, Iterative Software Development Life Cycle Process as per Rational Unified Process RUP .
• Feasibility studies, Document generation and conducting sessions.
• Comprehensive knowledge of the testing lifecycle within web, client server Mainframe environment.
• Experience in conducting Joint Application Development JAD sessions for requirements gathering, analysis, design and Rapid Application Development RAD sessions to converge early toward a design acceptable to the customer and feasible for the developers and to limit a project's exposure to the forces of change
• Highly experienced in creating and documenting business requirement document BRD and business requirement functional documents BRFD .
• Conducting Gap analysis on business requirements and creative impediments for user stories.
• Conducted interviews with key business users to collect requirements and business process information.
• Worked with the business users to define business requirements and analyze the possible technical solutions.
• Conducted user interviews, gathered requirements, analyzed and documented requirements.
• Excellent organizational and interpersonal skills to communicate with developers, testers and other teams.
• Performed requirement analysis by gathering both functional and nonfunctional requirements based on
• Interactions with the process owners stake holders.
• Functioned as the primary liaison between the project manager, stakeholders, and the technical areas throughout the project cycle and assisted in project documentation.
• Effective team player with excellent communication skills. Worked with the business,
• development and deployment teams for project release management, project rollout, work
• Item tracking, version control, reporting, defect retesting and post production application support.
• Extensively involved with demos, presentations, meetings and interaction with senior management.
• Exposure to various enterprise IT applications and development projects.

TECHNICAL SKILLS:

Business Modeling Tools: Rational Rose Requisite Pro, MS Visio, UML

Change Management Tools: Clearquest, Clearcase, MS Project Server,

Languages: SQL Lite, C, C , HTML.

Operating Systems: UNIX, Windows 95/97/98/2013/NT/2000/XP, .net

Processes/Technologies: SDLC, RUP, Agile, Use Cases, User Stories.

Software/Applications: MS Project Server, Microsoft Office, SharePoint, Adobe Photoshop, JIRA, WIKI, Bamboo, Selenium, MS Access, HP Quality Center/ALM, Test Director, DMS, PPMS Portfolio and Project Management System , Rally, Lotus Notes, Service Manager SM9

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Coordinated JAD sessions to understand the user requirements and business rules
• Wrote Business Rules and corrected with Rules SME's in that area of expertise
• Managed Query log and share point and Lotus Notes documents
• Led Requirement gathering working sessions and Review sessions towards signoff
• Developed Process Flow diagrams which helped in understanding and achieving the Business Objectives.
• Meeting with SME's, Architects, Business Partners and other process BA teams
• Provided training on business rules and requirements to team so everyone understands team vision
• Interacted with other teams to get the work together in one document and deliver to appropriate department
• Explained Business requirements to developers and help them to understand business needs and provide resolution to their queries
• Participated in finding Gap in requirements and discussing with respective process team
• Managed off shore team and giving walkthrough of Details level requirements and getting in touch to provide resolution to their queries
• Meeting Primary Business analyst to get the resolution of query which is related to respective process owner
• Participated in team presentations to onsite and offshore and organized files
• Conducted Daily Standup with on site and off shore team
• Worked as a liaison between Business requirement teams and development teams
• Participated in Designers meetings and proving resolution to their queries or concerns
• Interacted with User Interface development team to match UI screens with CCL context and fields to make the work easy for designers
• Provided direction to other testers on how to create test cases and execute test cases in an effective and efficient manner.
• Participated in Requirement Change and managing documentation of the same
• Participated and meeting other departments which are part of business requirement for input and output
• Collaborated with other departments to ensure understanding of business requirement

Environment: SharePoint, lotus notes, java, Quick test pro, Agile, Scrum, Sprints.

Confidential

Business Analyst/Quality Analyst

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Identified and documented issues, risk and gaps, their descriptions, their impact and provided
• Involved in creating UAT test plan and assigning/prioritizing the defects to QA team
• Highly Expert and fluent in creating and documenting USER STORIES, TASKS, BUGS, ISSUES and TEST CASES for technical team in TFS Team Foundation Server .
• Created, documented and maintained iteration backlog with functional and non functional and non functional User Stories for sprint planning for development team by utilizing TFS Team Foundation Server
• Created Children User Stories from Epics/Features, prioritized the sprints based on product backlog by utilizing Rally for development team
• Created and documented defects and test cases for tracking, prioritizing and testing in sprint releases by utilizing Rally
• Created and documented detailed User Stories with Acceptance criteria for business users and stakeholders for requirements by utilizing Rally
• recommendation and alternatives to develop the application to meet the user requirements
• Performed thorough analysis on wireframes/comps for iPhones, iPads and PC to make sure UI visual were delivered as per user story requirements.
• Facilitated user story break down sessions with BA Lead, Test Lead, Project Manager and technical team.
• Created, Reviewed and uploaded Engagement Proposals on PPM and DMS.
• Created User Requirement Specification URS Documents, Software Requirement Specification SRS documents which comprised of system mock-ups and page field elements.
• Created Use Cases in MS Word template and updated the use cases as per the feedback from BA Leads.
• Created and modified Business Process Narratives per feedback received from BA Lead by utilizing Process Diagrams from IBM Process Designer.
• Coordinated and conducted meeting sessions with Technical Team, QA Team, Business users and PSO Product Service owner .
• Reviewed and provided feedback on SOU Statement of Understanding created by Technical Team.
• Conducted group sessions and focus interviews with PSO to gather requirements for user stories.
• Created complex and high level test scenarios for both PC and Mobile device user stories
• Created and documented defects for the mobile device and PC features in Rally and Quality Center/ALM.
• Created, reviewed and executed test cases manually in IE8, iPad and iPhone in staging environments by utilizing HP Quality Center.
• Created test cases and test data's for staging environments which were required for UAT sessions.
• Manually performed Smoke Testing, Regression Testing, end to end testing and functional testing for each user story which were code complete in lower testing environments.
• Tested defect fixes and provided approvals for the defect fix to deploy to staging environments.
• Updated and made changes to test cases for UAT in Quality Center as requested by QA Lead.
• Coordinated UAT sessions with Project Manager and Product Service Owner, created and documented Sev3 and Sev4 UAT defects for Technical Team.
• Created and raised production related issues and tickets by using Service Manager SM9 and escalated the issues to Developers during Scrum.

Environment: Rally, HP Quality Center/ALM, Test Director, DMS, PPMS Portfolio and Project Management System , Lotus Notes, Service Manager SM9

Confidential

Business Analyst/QA Tester

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for creating acceptance criteria for user stories in Agile Development Methodology by utilizing JIRA.
• Responsible and accountable for creating and maintaining Business Requirement documents BRD in a fast paced environment.
• Conducting Gap analysis on business requirements and creating creative impediments for user stories
• Worked closely with creative team and PDM to author acceptance criteria for user stories so that they could be passed for development.
• Conducted reviews and submitted feedback for acceptance criteria written by other QA members.
• Highly experienced in using WIKI, JIRA and SharePoint for documentation of user stories for tracking purposes.
• Worked on feedbacks for acceptance criteria that were given by QA, development team, PDM and creative team
• Conducted sprint planning and retrospectives with development team.
• Lead daily stand up scrums for BA team, QA team and technical team.
• Conducted explanatory and manual testing for features developed by technical team in IE8, IE9, Safari5, Google Chrome, Firefox9 and IPad.
• Created and documented defects for the features and user stories in JIRA for QA and technical team.
• Feature Demonstration to PDM and stakeholders for their approval after development.
• Provided training to newly hired business analyst and Quality analyst to write acceptance criteria with proper constructor method raising seed data for unit and MPT testing with proper processes and guidelines.
• Created and authored test cases for mobile web devices such as iPhone and android mobiles.
• Recognitions from Senior Management, PDM, Directors, Executives and Technical Manager for delivering and meeting aggressive deadlines for multiple test cases and continuous testing efforts.
• Conducted Regression testing and Smoke testing for the features developed in each iteration.
• Highly Efficient in utilizing Quality center for test cases documentations and defect creation.
• Responsible for release deployments testing for services and features to different environments such as unit, SIT, QA, UAT and regression environments before launching production.
• Acted as liaison with creative team, business team, project manager, technical manager etc. to make sure requirements are well documented and approved from initiation to completion of the project.
• Assisted with testing of systems, developing and maintaining quality procedures and ensuring that appropriate documentation is in place.
• Responsible for identifying and documenting business rules and creating detailed use cases DLR California project.
• Developed the test plan, test conditions and test cases to be used in testing based on business requirement, technical specifications and /or product knowledge.
• Using detailed knowledge of applications features and functions assess scope and impact of business needs through analysis and completion of all enhancement specifications.
• Acted as Technology Lead for the team of 12 members on Disney Land Resorts California and Walt Disney World Florida project.
• Tested all bug fixes, product upgrades, or custom development projects prior to release to either targeted customers i.e., custom work or the general user base.
• Developed, maintain and communicate all aspects of the written quality assurance test plan. Continuously update the plan based on feedback or defects identified after each release.
• Worked closely with the product development, product management, and usability teams to formulate effective test plans and test cases for new product releases, custom development projects, and product upgrades.
• Highly Efficient in utilizing Quality center for test cases documentations and defect creation.
• Highly experienced production support and staying on top of production issues in planning and prioritizing them until they are resolved.
• Expertise in manual testing Mobile Application Testing.
• Having strong experience in executing test cases for Feature testing, Ad-Hoc Testing, Black Box Testing, Front End/UI Testing, Functional testing, Compatibility testing, Retesting, Regression Testing, Smoke Testing, Integration and End to End Testing in mobile handsets and web based applications.
• Experience in testing the application on different Mobile Handset such as such as iPhones, iPods, Android tablets, Android mobile.
• Reviewed and conducted Gap Analysis with creative and business team for responsive design of the wireframes and comps for such as iPhones, iPods, iPad Android tablets, and Android mobile.
• Created complex and high level scenarios, acceptance criteria and test cases for product functionalities for iPhones, iPods, iPad Android tablets, Android mobile.
• Created and documented defects for the mobile device features in JIRA and Quality Center/ALM for fellow Quality Analyst, technical, product and creative team.
• Provided mobile Feature Demonstration to PDM and stakeholders for their approval after development.
• Type of Manual testing performed during the projects were Smoke Testing, Regression Testing, end to end testing, functional testing, integration testing, UAT and PAT testing.
• Assisted the Automation Team in executing the created test scripts when short in resources by using Selenium.
• Utilized Rest Client for executing and testing web services for booking services, payment services, reservation service, profile services etc.

Environment: wiki, Jira, selenium, test cases, Agile, Scrum, Mobile Testing

Confidential

Business Analyst

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conducting user interviews, gathering requirements, analyzing the requirements using Rational Rose requisite pro RUP.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD Object oriented Design using UML and Visio.
• Identify research, investigate, analyze, define and document business processes.
• Conduct workflow, process diagram and GAP analyses to derive requirements for existing systems enhancements.
• Assist with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
• Responsible for identifying and documenting business rules and creating detailed Use Case
• Conduct User Acceptance Testing UAT .
• Develop the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge.
• Using detailed knowledge of application features and functions assess scope and impact of business needs throughout analysis and completion of all enhancement specifications.
• Act as a resource in understanding how IS systems carry out business functions and assists in ensuring the timely and effective implementation.
• Worked on MS-Excel and Visio while developing use cases.
• Conduct QA testing with the technical team.
• Developed timelines for project delivery, and managed projects and resources to successful completion.
• Used Data mapping for collecting the data.
• Liaison for projects with other corporate departments, including Executive, Legal and Information Services as well as vendor relationships.
• Assist in development of training materials for new technology and process improvements.
• Responsible for all project documentations.
• Experience creating design documentation related to system specifications including user interfaces, security and control, performance requirements and data conversion.
• Assisted the Account Management people in reviewing the account of the customers.
• Ability to interact effectively to internal and external parties.
• Used Test Director with QA team for testing.
• Worked closely with project manager in handling whole project

Environment : Rational Rose Requisite Pro, MS Visio, UML

Confidential

Business Analyst

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Documented Business operating and business alignment deliverable for the project.
• Used cross-functional diagrams for As Is To Be Process models for the application.
• Interacted/interviewed with clients to determine user requirements and goals
• Utilize Rational Unified Process RUP to configure and develop processes, standards and created Business Requirement Document
• Analyze business requirements and segregated them into high level and low level Use Cases, Activity Diagrams/State Chart Diagrams
• Used .Net framework for data connectivity, to access the database and to develop web applications.
• Use Rational Rose according to UML methodology thus defining the data process modules
• Derived Functional Requirement Specifications FRS based on User Requirement Specifications URS
• Understood and articulated the business requirements from user interviews and then converted them into technical specifications
• Interviewed subject matter experts and recorded the requirements in a format that can be reviewed and understood both by business and technical team
• Worked on Dream weaver and html prototyping in order to enhance the online web system of the company
• Conducted JAD with the development team, testing team, and business team to fasten the project definition concept
• Created UML Diagrams like Use Cases, Activity Diagrams, Sequence Diagrams using Visio, and Collaboration Diagrams, Context Diagrams, Usage Scenarios to author BRD Business Requirements Document .
• Coordinated work plan between the project manager and client with MS Project implemented and managed migration process, scheduled, and tracked progress for the team members of project until completion
• Conducted technical/non-technical presentations to the managements and training workshops for the client
• Reviewed use cases and functional specification documents created by peers for annuities and life insurance products.
• Involved extensively in UAT to make sure everything looks good at the user end and meets the client expectation
• Created Test Cases using HP Quality Center 9.2 and to log defects.

Environment: Clearquest, BRD, FRD, Visio, HP QC,