QUALIFICATIONS SUMMARY

Application Administrator System Analysis Healthcare Information Systems

Dedicated Information Technology professional with experience supporting systems and applications for Healthcare Information Systems. Expertise in system administration for Onbase and Epic including integration efforts for document imaging repository solutions. Background includes Epic ETL and data modeling in the healthcare industry Onbase Enterprise Solution Integration with Epic in Ambulatory and Hospital Inpatient modules. Completed Epic Certifications in Clarity Extract Load Administration and Inpatient/RX data modeling. Recipient of Customer Excellence and Leadership Award 2002.

PROFESSIONAL EXPERIENCE

Confidential

OnBase System Administrator

• Led integration efforts for Kofax software with OnBase Enterprise solution to develop barcode processing function.
• Collaborated with HIM departments for image processing workflow.
• Led Implementation of Onbase and Epic integration with 6 Hospitals including several Physician Practices and several Ambulatory Practices.
• Monitored eight Citrix servers, two application servers and two web server including day-to-day operations.
• Tracked and resolved all system issues affecting image repository application within Epic HL7 messaging PICIS, HBOC, Visicu . Provided root cause analysis to leadership team and key stakeholders.
• Developed reporting functions including cross-referencing and custom queries in Crystal Reports and Epic Clarity database.
• Led internal projects and programs to implement a workflow management tool for document imaging along with requirements and operations. Trained end user community for all enhanced or new systems.
• Collaborated with Health Information Service and Information Technology for project deliverables such as scope definition, quality assurance and deployment efforts.
• Served as OnBase Administrator for developing a Staging environment as well as the Production environment, user account creation, permission assignments, technical lead for Onbase, technical trainer for Onbase / Epic integration, scheduling of Onbase processes DIP, Scan Queues, Document Type setup, Workflow changes, Diskgroup management, Backup Processes .

Software Engineer

• Led application report development and enterprise reporting solutions for eCare project.
• Gathered requirements and designed functional specifications for reporting solutions utilizing Crystal reports.
• Documented and maintained reporting data models to support application report creation and data mining efforts.
• Develop Crystal Reports to fulfill reporting requirements. Contribute in identifying the complete process of report request, development, and production posting.
• Extract data from non-relational Cache Database to relational Oracle database. Maintain databases, scheduled extract process, and Business Objects Servers are fully functional for end-users

Business Analyst

• Directed technical support across MedStat Ascent, Geac SmartStream and Cognos applications for end user community.
• Trained all applicable users to develop and create customized reports using Cognos application. Administered and tracked system changes including testing, documentation and security.
• Provided subject matter expertise to IT and Accounting for issue handling and technical support for systems.
• Monitored Geac/Cognos servers and provided file uploads and database maintenance to Accounting .

Confidential

Operations, Implementation Analyst BoA Officer

• Collaborated with key stakeholders and end user community to provide training and system integration support across software solutions and services requests.
• Integrated Six Sigma methodology improving processes and operations. Monitored performance and integration efforts.
• Provided issue resolution and tracking for clients for technical and service related inquiries.
• Provided installation and classroom training to commercial card clients, on and off-site, on their chosen card products software solution. Integrate the software into a wide variety of network topologies, while providing integration analysis, design, implementation, conversion of business systems, and/or conflict resolution services.
• Consulted and acted as a liaison with business partners and clients to ensure client requirements are fully met for services requested within the specified timeframes.
• Responsible for extracting custom data through SQL queries as requested by business partners or clients, including loading clients back end data as needed.
• Provided servicing and technical assistance to the technical helpdesk to resolve complex and unique client requests.

COMPUTER SKILLS

• Hardware: Proficient with installing/uninstalling, trouble-shooting, and configuring personal computer IBM compatible components such as hard drives, memory, components that support video, networking and multimedia capability as well as peripheral devices such as CD-ROMs, printers, SCSI devices, Scanners, Printers, with ability to build a customized IBM compatible PC.
• Operating Systems: Windows 3.x, 95/98, NT, 2000, XP, Vista, Windows 7
• Software/Apps/RDBMS: MS Office Suites Word, Power Point, Excel, Access, Visio Professional , Netscape, Internet Explorer, Telnet, Oracle Pro for Windows NT, Lotus Notes, SQL Navigator 4, TSYS2, Crystal Reports, Macromedia Captivate, Adobe Photoshop.