Business Analyst Resume Profile, NY - Hire IT People

SUMMARY

Learning needs assessment, job/task analysis, learner/environment analysis, and instructional systems design models for program design and development
Ability to learn new systems and tasks quickly and work independently
Extensive background in creating user-friendly creative and technical documentation that is accurate, properly formatted, and time sensitive
Remedy Service Request, Incident and Problem Management experience
Hardware Lifecycle Management knowledge and expertise
Hardware Asset Management database experience, including HP Asset Manager experience
Solid experience with Microsoft Office products: Word, PowerPoint, Excel, and Visio
Certificate in Project Management
Experienced technical writer and project coordinator with hardware and software expertise primarily in the healthcare, financial services and aerospace industries. Specific competencies include: create user manuals, technical documentation, staff supervisor, project management, data analysis, high-performance teams, Hardware Asset and Lifecycle Management, strategic planning, problem analysis and resolution, budgeting diversified written materials, training and development, team building, change management issues, client relations, building and maintaining databases, consulting and negotiating, and communications.
Articulate communicator who can fluently speak the languages of both people and technology, blending technical expertise with exceptional interpersonal skills while interacting effectively with clients and all levels of management
Motivated achiever who meets or exceeds assigned goals, and as a manager, has earned department and individual professional awards
Ability to manage the day-to-day operations including the annual budget for a department of 14 communicators that included editors and senior writers
Excellent team player who listens, thrives on collaborating with diversely talented team members, and integrates their divergent thought, opinions and perspectives into meaningful action
Energetic, competitive achiever who inspires and motivates team members, successfully manages multiple priorities, and the ability to perform under pressure in a fast-paced, rapidly changing environment
Ability to create training, policies and procedures, on-line, and user manuals, brochures, magazines, newsletters, corporate announcements, surveys, job-aids and presentations

PROFESSIONAL EXPERIENCE

Prepare user test cases
Interview Technology Team members, research and review other documentation to complete writing assignments
Edit, standardize, and revise documentation created by other team members.
Create user documentation according to standard template guidelines for internal support groups.
Smart IT Staffing WellPoint Inc.-Anthem/Blue Cross Woodland Hills, CA 07/2011 Present Sr. Technical Writer, Performance Solutions Technology Team
Perform UA testing of applications and then provide feedback to developers
As needed, learn new software applications and make suggestions for improvements.
Provide weekly status reports.

PROFESSIONAL EXPERIENCES:

Confidential

Business Analyst

Responsible

Interviewed clients to locate and determine current status of servers
Performed analysis, researched, and implemented changes to the server database.
Researched and performed analysis of servers prior to database submission.
Provided monthly metrics reports of Key Performance Indicators KPI to management.
Reviewed and edited communications prior to release.
Acted as a liaison for negotiations and consultations for department / clients, technical / business stakeholders.

Confidential

Sr. Communications Analyst

Created and updated Enterprise Engineering, Enterprise Operations, and Technical Infrastructure Program web pages.
Served as Project Coordinator on special projects that included:
Coordination of various teams
Managed project schedules, budgets, and deliverables
Served as liaison between KP and vendor
Coordinated the training of employees
Created and coordinated the UA testing cases and tracked and prepared results
Created surveys, conducted focus groups, analyzed data
Interviewed SME, users, and management for gathering data, surveys and questionnaires
Created, updated and distributed technical documentation policies and procedures, user manuals, training manuals, on-line manuals, job aids for various systems.
Edited and enhanced communication material prior to distribution.
Prepared weekly and monthly analyses and status reports for executive management
Created several monthly newsletters
Worked with vendors for printing of magazine
Edited Root Cause Analysis Reports and APO SLT Briefing
Created and edited multiple presentations submitted to senior management

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Business Analyst Resume Profile

NY

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