EXPERIENCE SUMMARY

• Experienced QA and Business Analyst with over five years of proven skills in requirement gathering, interacting with developers, documenting various business processes, coordinating various projects.
• Expertise in Business Modeling and UML Diagrams Use Case Diagrams, Activity Diagrams, Sequence Diagrams
• Implemented effective business solutions that meet customer needs to improve customer contentment.
• Strong problem solving and analytical skills with in-depth understanding of system development methodologies, techniques and tools.
• Proficient in transforming business requirements into user requirement specification, Functional Requirement Specifications Document FRD and Use Case Narratives.
• Analyzed and synthesized results from Joint Application Development JAD , proposed alternative tasks and transformed those into Business Requirement Document BRD .
• Trace and inform business requirement changes through the lifecycle of the project while maintaining customer needs and maintain a Requirements Traceability Matrix RTM to keep the stakeholders informed of the progress of the project.
• Experience in all phases of Software Development Life Cycle SDLC : gathering requirements, business process management, analysis, testing and implementation of projects across diverse facets.
• Proficient in business scope definition, developing functional and technical specifications, creating business and application Use case documentation, leading business and technical analysis sessions.
• Experience in working with the QA Testing team, Reviewing Test Procedures, defining Test Cases, reviewing and maintaining Test Scripts, executing tests in systems like Jira, HP Quality Center, analyzing bugs, interaction with development team members in fixing errors and User Acceptance Testing UAT .
• Proficient in business scope definition, developing functional and technical specifications, creating business and application use case documentation, leading business and technical analysis sessions, supporting development and testing teams throughout Software Development Life Cycle SDLC .
• Experience in various system development methodologies like AGILE SCRUM Waterfall,
• Proven ability as a team player and to work independently with excellent communication and people skills and presentation skills.
• Expert in writing detail system use cases, developing business test cases, and working with QA teams during testing phase thereby facilitating acceptance testing with stakeholders and business users.

TECHNICAL SKILLS

• Tools: Microsoft Office Suite Word, Excel, Power Point, MS Project , MS Outlook, Microsoft SharePoint, IBM Lotus Notes
• Analysis Tools, Techniques: RUP, UML, Object Oriented Analysis, Rational Suite Requisite Pro, Rose, Clear Quest, Clear Case , MS Visio, Data Analysis,
• Testing Tools: HP Quality Center, HP QTP, Jira,
• Reporting Tools: Cognos, Crystal Reports, Business Objects,
• Database: Oracle MS SQL Server, DB2, Sybase
• Data Access Technologies: PL/SQL, Toad, MQ Series, Stored Procedures
• Operating Systems: Windows, Mac OS X, UNIX, Linux

PROFESSIONAL EXPERIENCE

Confidential

Sr. Business System Analyst

Confidential that sell camera, printer, and scanner. The objectives of the project revamp the Canon website in the visual aesthetic sense for various devices and also enhance the ecommerce engine underneath it. Other modifications and enrichments included site search, zoom features and optimization of its shopping lifecycle. I have worked on a B2B and B2C Ecommerce project involving functionalities such as file management, image management and web page layout, shopping cart etc.

• Conducted meetings with Business team to gather Business Requirements and was involved in the documentation of Business Requirement Documents BRD .
• Developed technical design, work flows for Checkout process, Create account, and search functionality and payment hierarchy.
• Involved with various different projects, and coordinating testing between QA team.
• Developed strategic partnerships with the Business units to develop a solid knowledge base of the Business line, including the Business Plan, Products, and Process.
• Translated the Business needs into system Requirements, communicating with the Business on a broader scale and with an in-depth view.
• Designed and developed Project document templates based on SDLC methodology.
• Developed Functional Requirement Document FRD , Technical Design Document TDD as well as High-Level Project Plan.
• Performed business process mapping, data mapping, information flow analysis, gap analysis and cost/benefits analysis
• Functioned as the primary liaison between the Business line, operations, and the technical areas throughout the Project Cycle.
• Developed Functional Specification Document and Supplementary Specification non-functional Document.
• Participated in the Logical and Physical Design sessions and developed Design Documents for mobile, tablet and desktop
• Worked with developers to make sure that they understood the Use Cases.
• Proficient in Quality Center with all the modules specific to requirements and defect tracking
• Partnered with the Technical Areas in the research and resolution of System and User Acceptance Testing UAT .
• Manage administration tasks for Committee meetings, including compiling agendas, recording minutes and drafting correspondence based on meeting outcomes.
• Develop User Manuals, and Training Manuals as per Project Specifications and timelines.
• Performed smoke testing of Retail and E-commerce applications
• Used QC/ ALM for maintain RTM and bug tracking, also followed up with development team to verify bug fixes, and update bug status.
• Assisted to develop the Test Plan, Test cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge. Tested various sprints using Agile methodology.

Environment: Unix, HP Quality Center, UFT/QTP, Java, J2EE, Oracle, TOAD, MS Office MS Excel, MS Word, MS PowerPoint , MS Project, Etc

Confidential

Business Analyst

Confidential is a full- fledged web-based application. An online portal provides following services: loan origination and loan servicing, risk assessment, credit profile check and related calculations. The user-friendly interface has simple navigation tools to access customer profile which were integrated to loan appraisal and underwriting.

Responsibilities:

• Gathered requirements and conducted interviews with business users and Project Manager to understand the needs of the application.
• Functioned as the primary liaison between the Business line, operations, and the technical areas throughout the Project Cycle.
• Worked on various applications and Conducted Gap Analysis between As is and To be process for the applications. Participated in the Logical and Physical Design sessions and developed Design Documents.
• Identify and analyses business problems and defines the scope of activities required to address the issues, including requirement definition, process review, impact assessment and operational streamlining where appropriate
• Created role based matrix for these applications and worked with the developer to create applications supporting these roles.
• Responsible for business process modeling, process mapping
• Created DCR Document collection repository diagrams in MS Visio to understand the inbound and outbound files, uploading of documents in the applications. Also created diagrams to depict the process flows and use case diagrams for applications related to each other.
• Prepared highlevellogicaldata models and Business Required Document BRD and supporting document containing essential business elements
• Created Process flow diagrams to depict the welcome email user receives, the pending documents trigger, follow up status and deny application status.
• Developed tables, Views, Stored Procedures and Triggers using SQL Scripting
• Created Documentation - Analysis reporting, architectural presentations, infrastructure specifications, strategy planning, risk analysis, contingency plans for company executives.
• Manages project documentation implementation plan, issues log, process maps, etc. and documents process flows and gaps
• Led and facilitated project requirements gathering efforts, conducted interviews and facilitated JAD work sessions to create detailed project artifacts documentation using MS Project/Excel, Word and Clarity
• Documented the FRDs and BRDs using Quality Center.
• Writing Complex SQL queries and optimizing SQL Queries
• Conducted Joint Application Development JAD sessions with IT groups. Responsible for updating changes in functional specification documents and on-boarding document of each application.
• Assisted to develop the Test Plan, Test cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge. Tested various sprints using Agile methodology

Environment: Microsoft SharePoint, .Net, MS Visio, MS Office, MS Exchange, Clarity, Microsoft Project, PL/SQL, UML and Data Stage, Iterative Process Methodology.

Confidential

Business Analyst

Confidential dealt with the delivery of a new Retail Online Banking and Small Business Online Banking platforms different sites and applications as part of this merger. The Retail Online Banking platform delivery happened in 2 phases. Phase 1 dealt with moving the existing Sovereign Bank to a new site to handle existing Retail Internet Banking RIB customers as well as prepare for the migration of the Independence Community internet banking customers. The merger of the Commerce Retail Internet Banking customers and Independence Community Bank Small Business Internet Banking SBIB customers happened in phase 2 with the rest of the Independence Community Bank merger. Apart from customer and account conversion another major component was product and sub product conversion.

Responsibilities:

• Identified processes for developing and documenting detailed business requirements. Data was collected from end-users, and analysts.
• Designed and developed scenarios based on business requirements.
• Followed the RUP methodology for the entire SDLC.
• Created and maintained the Requirements Traceability Matrix RTM .
• Ensured Use-Cases were consistent and covered all aspects of the Requirements document.
• Maintained documents and the effect of proposed changes on the project schedule and costs.
• Worked directly with software engineers to ensure clear communications on requirements and defect reports.
• Worked with the Project Manager on various Project Management activities like keeping track of Project Status, Deadlines, Environment Request, and Compliance Issues.
• Assisted developers in the GUI Design and its functionalities, documentation, layout, and application testing. Identified requirements and for business needs, communicated gaps and issues to management.
• Conducted Previews and User Acceptance Test UAT sessions with the marketing team
• Designed and developed scenarios based on business requirements.
• Documented Web Services delivery process via SOAP XML format in the specification document.
• Documented and tracked all product defects with use of SQL reporting .
• Developed requirements integrating E-R diagrams and designed the testing process flows.
• Followed the RUP methodology for the entire SDLC.
• Used the guidelines and artifacts of the Rational Unified Process RUP to strategize the implementation of Rational Unified Process effort in different iterations and phases Inception, Elaboration, Construction and Transition of the Software Development Life Cycle.
• Developed business requirements document BRD , User stories, User requirements and functional requirements.
• Interacting with other teams through walkthroughs, teleconferences, meetings, etc. to resolve various issues.
• Validated the scripts to make sure they have been executed correctly and meets the scenario description.
• Maintained the Business Impact Analysis Template BIAT to analyse and document the effect of proposed changes on the project schedule and costs.
• Assist in the development of ad-hoc reports or presentations as needed by senior management.
• Validated the scripts to make sure they have been executed correctly and meets the scenario description.

Environment: Windows2000, RationalRose, Rational Unified Process, Rational Clear Quest, Oracle, Microsoft Project 2000, and IIS.

Confidential

QA Analyst

Confidential is one of the largest Retail/ Ecommerce Company. I worked on their online website as quality assurance to write test plan, test cases and execution as a motive to make the website bug free.

Responsibilities:

• Formulated detailed Test Plan, Test Cases and Testing Procedures, which included Test Cases/Scripts
• Responsible for executing manual functional testing based the requirements
• Created and maintained detailed test cases to perform various types of testing in Test Plan module of Quality Center.
• Manually test each and every module of the application and verify against expected results.
• Creation and execution of Quality Assurance test plans and test Cases
• Performed Sanity and Smoke Testing of the application after each build.
• Performed Browser compatibility and configuration testing for various operating systems.
• Performed Testing web applications and software for Ecommerce
• Created test scripts and conducted Functionality, Security, Positive, Negative, Browser Compatibility, Data driven and User Acceptance Testing.
• Assisted Business Analysts to load all requirements into Requirement module of HP Quality Center.
• Generated automated test scripts for regression and stress testing in Windows platform.
• Review application enhancements with UAT tester and business testers
• Involved in writing test scripts manually and Tested manually as per the specification documents.
• Performed backend testing using UNIX shell scripts and SQL Queries
• Involved in testing specific application features like adding products to cart, localization, Order flow through, Email configurations as part of e-commerce application testing
• Created and maintained detailed test cases to perform Smoke Test, Functional Test, Regression Test and E2E End to End testing.
• Performed negative and positive testing using SQL Queries
• Used Defect Management grid of HP Quality Center in logging and analyzing issues.

Environment: MS SQL Server, Test Director, HTML, RUP, MS Office, MS Outlook, SQL, etc.