SUMMARY

• A superior Communicator, Facilitator and Senior Business Analyst/Product Ownerand Certified Scrum Master (SCM)with 8 year experience in Business Analysis, Software Development Life Cycle (in Waterfall and Agile) and Project Management. Proven successes in identifying workflow improvements, recommending and implementing technology solutions in various domains:
• Strong knowledge of Finance, Retail / eCommerce (B2B & B2C), Courier and technology or tools such as Web / Online / Portal, User Interface, Mobile Apps (Android/IOS), Business Intelligence & Data Visualization tools.
• Extensive hand - on experience on Agile/Scrum development model, with managing Product Backlog, Daily Standup Meeting/Daily Scrum, Sprint Planning, Sprint Review Meeting, User Story Grooming, etc
• Experienced in working with Cross-Functional team such as business operation, IT and Marketing to understand business needs, processes and rules.
• Experienced in working with stakeholders to solicit, analyze and delivery Business Requirements through Interview, Survey, Brainstorming, JAD session, and Workshops;
• Experienced in Unified Modeling Language (UML), such as Functional Use Case Diagrams, Structural Class Diagrams and Activity Diagrams
• Able to work with technical/business team and convert business/functional requirements into technical requirements; familiar with tools and methodologies for requirements documentation and elicitation using User Stories, Use Cases, Wireframes, Mockups, Interactive Prototypes, etc
• Experienced in reviewing, creating and updating documentation, such as Quality Assurance, planning and report
• Experienced in Functional Testing, User Acceptance Testing and Performance Testing
• Experienced in maintaining an Issue Log which captures, communicates, categorizes, prioritizes issues, working with the right person to resolve it
• Experienced in different SDLC methodologies including Waterfall and Agile/Scrum and spiral model. Deep understanding for the pros & cons for each methodology. Assisted customer to select between different SDLC models for different scales of projects;
• Experienced in Business Intelligence, ETL, Data Visualization, Data Mapping, Data Modeling and Data Analysis; working knowledge of SQL queries; working knowledge of RDBMS (Relational Database Management Systems) including MySQL, MS SQL Server, etc;
• Experienced in Supporting and Troubleshooting during deployment and post deployment

TECHNICAL SKILLS

Requirement Management Tool: Rally, Jira

Project Management Tool: Jira, Rally

Business Modeling Tool: MS Visio, UML, Axure RP

SDLC Methodologies: Agile, Waterfall, Scrum, XP

RDBMS & Reporting tools: Tableau, Excel, MS SQL Server, MySQL

Programming Languages: Python, Java, JavaScript, HTML

PROFESSIONAL EXPERIENCE

Confidential, Huntington Beach, CA

Agile Business Analyst

Responsibilities:

• Enforce an Agile Scrum methodology over the product development team under suggested best Scrum practice; using Daily Scrum, Sprint Planning, Sprint Refinement/Grooming, Sprint Review and Sprint Retrospective meeting to facilitate the team undergo a smooth transition from waterfall to Scrum.
• As a Product Owner, work directly with different levels of stakeholders to gather functional requirements for various internal and external products; suggest and negotiate with internal/external stakeholders for product specifications and release schedules.
• Lead the effort of Requirement Gathering, Project Documentation, Conducting/Facilitating JAD Sessions and various meetings.
• AppliedScrum values and principles when interacting with development teams.
• Implemented best practice in elicitation and optimization of user stories for Product Backlog and Spring Planning to increase efficiency and reduce redundancy.
• Lead QA Scrum calls twice a week with the offshore QA team to assign bug triaging tasks to fellow BAs and answer QA questions regarding test data, testing scenarios and expected results.
• Collaborate with marketing team to adjust the contents on the landing page and optimize user experience in Sitecore.
• Utilize analytical tools in Sitecore to evaluate end-to-end customer experience across multiple channels and customer touch points.
• Co-ordinated with BA lead and fellow BAs to write test cases for UAT and perform Inner User Acceptance (IAT) test.
• Write and execute queries in MS SQL Server to extract test data for UAT and QA testing.
• Effectively managed Product Backlog, Bugs, Requirements, Test Cases and Tasks usingJira.
• Used Jira to coordinate with QA and Developers to triage, resolve and troubleshoot issues found in all environments for each Sprint.

Environment: Agile, eCommerce, Marketing, Jira, Scrum, JAD, Dashboard, MS SQL Server, UAT, Test Cases, SharePoint

Confidential, Dallas, TX

Sr. Business Analyst

Responsibilities:

• Gathered requirements from the business side through multiple meetings, personal interviews, brainstorming, and teleconferences.
• Created detail process flow for BRD (Business Requirement Document) and conducted JAD session, various meetings and BRD review sessions with various stakeholders.
• Conducted GAP analysis, Feature Validation and Competitive analysis.
• Worked with Marketing team and eCommerce team to build up a set of business rules based on the number of files and pages user uploads.
• Worked with 3rd party vendor on wireframes and prototypes design, and managed cross reference matrix.
• Elicited and documented requirement for Mobile Apps and responsive design.
• Participated in System Testing, provided support for functional and regression test.
• Participated in UAT, including writing test scripts and updating testing scenarios for the web app and native app.
• Work alongside digital marketing team to finetune the marketing strategy and operation plan.

Environment: Waterfall, MS Word, MS Excel(Advanced), UAT, Competitive Analysis, Native App, Usability Test, BRD

Confidential, Dallas, TX

Business Analyst

Responsibilities:

• Evaluated and integrated above application/enhancement with existing Epic system
• Collected Business Requirements and documented Technical Specifications for both projects
• Designed and developed mobile application Prototypes and Mock-ups using AxureRP and Visio;
• Experienced in Use Cases, Version Control, Implementation, Configuration, Testing and Support
• Experienced in Data Modeling, Data Visualization, Data Migration, Data Mapping and Data Reporting
• Worked with a co-located team in Sprint Planning, PBI estimation, PBI Ranking, PBI assignments, Sprint Reviews and Retrospectives
• Discussion of User Story prioritization, Product Backlog Optimization with Dev Lead and Test Lead during Sprint Grooming and 3-Amigo meetings;
• Respond to developers’ questions regarding functional requirement specifications;
• Coordinate between development/agile team with clients/stakeholders regarding any possible requirement changes;
• Confirm and decide release periods, involved in release planning together with Scrum Master and stakeholders;
• Generate reports to management for any reporting requests and data requests from operation team;
• Assisted PM on Program Roadmap, attended weekly group meeting and Daily Scrum/Huddle for monitoring and adjustment
• Involved in Manual and Automatic Testing process; involved in Test Planning and review Test Cases as well as User Acceptance Testing (UAT);
• Coordinated and participated in post-delivery User Training and drafted User Manual of the mobile software;
• Experienced in the contract negotiation and bidding process with many consulting firms and software vendors
• Identify opportunities for, and ensure development is integrated with, other initiatives. Solution Assessment and Validation
• Effectively tested closing and opening Front and Back Gates of the ordering site for every Month End Event in Canada and Mexico market.

Environment: Agile, JIRA, SharePoint, Excel, EPIC, Tableau, User Story, Backlog, Requirement Traceability Matrix, Sprint, JAD, Fast Prototyping;

Confidential, Los Angeles, CA

Business Analyst

Responsibilities:

• Engaged executives, SMEs and other business users to gather and document report requirement specifications for internal, external, and compliance related reports, dashboards, and data extracts.
• Attended and facilitated JAD sessions, and technical review sessions, and other project meetings as required.
• Developed different visualizations using pie chart, bar chart, map and histograms based on the requirements using Tableau.
• Reviewed SQL queries and edited inner, left, and right joins in Tableau by connecting live/dynamic and static datasets.
• Added filters on website using Google Analytics to generate data.
• Provide ad hoc assistance in outside situations, assisting with project management and data analysis
• Performed in depth analysis in data & prepared weekly, biweekly, monthly reports by using MS Excel, Tableau and SQL Server.
• Identify trends and insights; and optimize spend and performance based on the insights.
• Defining Test Cases, creating Test Scripts, analysing bugs, interacting with QA / development teams in fixing errors and UAT.
• Used MS SharePoint to management requirement document and track requirement.

Environment: Agile, Scrum, JAD, Dashboard, MS SQL Server, UAT, Test Cases, SharePoint, R, Tableau