• Sophisticated problem solver Business Analysis Manager with over 10 years experience in IT Management, Process Improvement and Information Technology.
• Highly skilled in strategic planning, critical thinking, Process improvement, documentation and implementation. Able to prioritize effectively, pay attention to small details, multi-task and achieve objectives on time.
• Proven track record of consistently completing projects with high energy and dedication, on time and as per specifications. Outstanding customer service and managerial skills, and the ability to thrive under pressure.

Professional Experience

Confidential

Manager Business Analysis

• Responsible for managing the overall performance and delivery of cross-functional complex strategic projects including opportunities for development and processes improvement.
• Managed and developed detailed projects facilitating the use of Lean Six Sigma methodologies in business, to improve processes and achieve tangible results that meet customer's expectations.
• Applied various technical disciplines such as process improvement, data analysis, and facilitation. Provided objective advice, expertise and specialist support skills with the aim of creating value and maximizing growth and profit.
• Deployed Value Stream Management techniques, documented strategic process value streams and conducted Lean assessments that identified improvement opportunities in key resort processes to eliminate process waste by 24 .
• Provided oversight and direct leadership on varies complex projects of varied sizes including enterprise transformational initiatives within multiple functional areas at any given time. Led teams or multiple teams of internal and/or external resources on a project basis using TQM to approach long term success through customer satisfaction.
• Built effective teams through coaching, mentoring and career planning, and developed cross-functional partnerships. Supports and upholds the integrity of ongoing methodology and approach for new systems.

Confidential

Senior Business Analyst II

• Provided financial and analytical support ETL for manufacturing function, approximately 2.9 billion in annual spend. Ensured linkage between key forecasting and planning functions in Product Supply and Finance. Assisted and supported a strong internal control environment.
• Supplied clear and consistent communication of project status both internally and with clients.
• Developed and maintained standard project documentation and ensured that issues and risks are identified, understood early and dealt with in a manner that mitigates surprises, risk to scope, cost, and schedule.
• Provided strategic leadership, business support, and process guidance for product supply function, which contains more than 400 manufacturing and distribution facilities.
• Supplied technical advice for clients, business partners and Company associates in order to teach, provide expertise or validate equipment/parts or processes.
• Recommend information technology strategies, policies, and procedures by evaluating organization outcomes, identifying problems, evaluating trends, and anticipating requirements.

Confidential

Regional Products Manager

• Managed IT infrastructure components including application development methodologies, systems and servers.
• Ensured my team of 18 consultants are committed and engaged for all phases of IT-Project Realization Process by coaching, monitoring and training.
• Took an active role in the selling process by directly developing a portion of the territory.
• Observed activities of the competition in their region and Networked with key decision makers in the territory.
• Led by example for all company associates as it relates to both departmental leadership and discipline and professionalism in front of clients.
• Acted as the primary liaison between the businesses and Operations/Technology with respect to large and small-scale initiatives.
• MVP 5 times Outstanding Leadership Award of the year in appreciation for the exceptional work, and undisputed dedication to the success of the company.

Confidential

General Store Manager

• Responsible for maximizing sales to drive profitability for a big box store that generate over 20 million a month and staffed with over 50 employees, lead, managed, and organized the store according to the shared values, standards, policies, and procedures.
• Developed, implemented and executed short and long term Retail Strategic Plans and a store vision that supports the achievement of the plan objectives through the management of and delegation to skilled Assistant Managers and Supervisors.
• Analyzed store-level reports and identified new strategies for maximizing results and increase profit.
• Developed, coached and motivated top performers and consistently evaluated performance to meet customer's expectation.
• Created and reinforced a sales culture within the store, including the REI selling process, ensuring that service is prompt, knowledgeable and that customer expectations are met.
• MVP Platinum Sales Achievement Award Regional Lead Award every year for overachievement in increase in sales and profit by avg. 28 per year throughout the 18 stores in the region.

Confidential

Sales Manager

• Achieved and exceeded planned sales levels for all products and services at targeted goals and targeted market segments for a store that generate over 15 million a month staffed with over 30 associates.
• Continually improved selling skills through coaching, training and mentoring associates to meet customer's expectations and meet company's goals.
• Developed sales plans for the overall market and strategic account plans for the respective targeted accounts.
• 3 Times MVP Top Performer Award and Outstanding Service Award in the district of 12 stores.