Skills

Employment History:

Time Warner Cable, Sunrise Valley Drive, VA Data/Business Analyst, Business Operations

Description:

Provide coordination and analysis to Time Warner Cable Broadband Technology Operations 5 million Netezza data migration project. Conduct requirements and assist system develops and test engineers to understand and validate requirements through the software development lifecycle. Develop strategies and alternatives for management to address resource shortages and backlog constraints. Mentor product owners and business analyst periodically, conducts requirements management activities and assists systems developers and test engineers to understand and validate requirements throughout the software development lifecycle. Conduct weekly status meetings with upper management and quarterly meetings with external customers.

Responsibilities:

• Lead several major programs for Service Assurance: Netezza migration program, Integration of network applications into One Netezzadata warehouse. Supported the executed of data movement controls and researches potential exceptions
• Reviewed data stage and loaded into the data warehouse for reporting data quality metrics
• Produced data dictionaries and Entity Relationship ER diagrams for data warehouse consumers
• Expertise in understanding and writing complex SQL using Toad and Aginity
• Worked with management, business owners and PMO staff to understand and translate business requirements into practical enterprise solutions.
• Developed reports using Business Objects
• Experienced in developing reports using a variety of business intelligence tools.
• Experienced in analyzing, compiling, verifying, extracting, converting data, validating data and identifying data inconsistencies and errors for BI projects.
• Compile narratives, Identified, gathered, evaluated and documents business requirements and prepare exhibits and related information concerning the Business Operations programs budget with all aspects of the Software Development Life Cycle SDLC
• Experienced in developing reports using Qlikview and/or Business Objects.
• Proactively communicates and collaborates with external and internal customers to analyze information needs and functional requirements.
• Provide expertise on the planning of the project by documenting roles and responsibilities between Applications Support and Business Operations for various programs and tools rationalization and road mapping
• Coordinate the strategic planning of application rationalization project decommissioning project via working with various business units, to complete financial Impact Analysis of applications supported by network services
• Work with the TWC developers to create mockups to visually convey the development team's understanding of the user stories
• Prepare written reports, summary tables and analyze the data Brief upper management on analysis and findings and provide recommendations based on review of the analyzed data.
• Liaison between the business units, technology teams and support teams
• Identify issues, recommends improvements to business processes, delivery methodologies as well as functional architectures, system capabilities, and interfaces. Worked with IT development area to assist with technical requirements, design, and development
• Provide gap analysis and prepare recommendation reports
• Provide technical services or acts as a lead in support work with project teams to implement defined technical activities, such as enhancing or designing solutions for customers, creating new scripts and diagnostic tools to resolve problems and conducting transition or transformation activities for new accounts. Communicate in representing the service delivery organization as the client interface from problem identification to problem resolution. Establish and build client relationships.

Confidential

Project Analyst/Data Analyst

Job Description:

As a Project Analyst developed policies and procedures for commercial Operations and provided technical solutions to questions, concerning commercial cell towers metrics and reports. Compiled narratives and statistical data and prepare exhibits and related information concerning the commercial and business operations. Participate in cross-functional meetings to help define reporting metrics and criteria, and offering solutions for generation key performance indicators. Provide measurement report for data, video and voice services to businesses class, cell tower backhaul and cloud -enable hosting. Provide analysis and reporting weekly for high-speed, cell tower, video revenue and voice customers. Provided the Plans and Programming department with technical guidance to future cell tower enhancements. Responsible for identifying, performing and projecting cost analyses for future telecommunications requirements. Monitoring the networks database for integrity, accuracy and efficiency providing technical recommendations for improvements when necessary. Responsible for reviewing and interpreting data, traffic and operational and measurement reports

Responsibilities:

Metrics included forecast to actual, by product type, by region as well as key operational performance measurements. Assist in the prioritization of requirements as well as manage the delivery schedules and communication status with end-users/customers.

Provided testing and verification of reports and dashboards using Tableau Software. Generated and maintained a concise set of standard reports that provide insight as to the performance of the Commercial Operations organization Design and prepare Executive-level reports for senior management Operations Reviews.

Designed and prepared Executive-level reports for senior management Operations Reviews. Provide insight on data trends and anomalies Make recommendations where appropriate to improve service performance Uses various statistical software and a variety of established statistical methods to gather, analyze, and interpret data to derive useful information Uncover trends and information anomalies.

Developed Key Performance Indicators to enable functional management to understand business performance Prepare and update web content for online metrics reports Participate in analysis briefings to various groups including senior staff.

Prepared written reports, summary tables and analyze the data Brief upper management on analysis and findings and provide recommendations based on review of the analyzed data.

Performed functional analysis and timeline analysis

Experienced in developing reports using a variety of business intelligence tools.

Utilized advance Excel functions, Access and Oracle database to create reports, PowerPoint presentations for senior management.

Experienced in analyzing, compiling, verifying, extracting, converting data, validating data and identifying data inconsistencies and errors for BI projects.

Recommend policy and new initiatives. Develop project plans and reviewed as required. Establish short- and long-term goals for technology solutions and influence positive change.

Experienced in developing reports using Qlikview and/or Business Objects.

Understood, evaluate and coordinate interdependencies between teams and associated projects.

Responsible for conducting Project weekly status calls and provides recommendations to upper management and a liaison between CIO and Projects leads.

Created a library for project Documentation using SharePoint to maintain version control and provide immediate access to client and staff.

Implement SharePoint for document management, collaboration and automation of business processes using workflow.

Business Analyst/Metrics Analyst, Business Operations,

Confidential

Job Description:

Create and monitor Verizon's Operations 17 million project budget and present the budget submissions to the Business Services and Business Development organizations. Conduct extensive applications rationalization research and data analysis to provide reliable financial analysis to Senior Management Team. Prepare precise graphical representations, financial tables, power point presentations, for periodic monthly review. Present graphs that calculate digression analyses, return on investment, cost-benefit, and unit cost rates.

Responsibilities:

• Lead several major programs for Service Assurance: Single Stack program, Integration of provisioning applications into One Touch system.
• Compile narratives and statistical data and prepare exhibits and related information concerning the Business Operations programs budget
• Understand and interpreted long-term service level agreements between Verizon and various vendors.
• Provide expertise on the planning of the project by documenting roles and responsibilities between Applications Support and Business Operations for various programs and tools rationalization and road mapping
• Experienced in analyzing, compiling, verifying, extracting, converting data, validating data and identifying data inconsistencies and errors for BI projects.
• Experienced in developing reports using Qlikview and/or Business Objects.
• Coordinate the strategic planning of application rationalization project decommissioning project via working with various business units, to complete financial Impact Analysis of applications supported by network services
• Worked with stakeholders to document data elements definition, profiled, standardized and cleansed data sources. Captured metadata for data elements and created a data dictionary.
• Experienced in developing reports using a variety of business intelligence tools.
• Reinforce Business Operation's commitment to the comprehensive roadmap, vision, scope and associated deliverables for Application Rationalization Decommissioning for 2008
• Prepare written reports, summary tables and analyze the data Brief upper management on analysis and findings and provide recommendations based on review of the analyzed data.

Confidential

Project Analyst/Data Analyst, Business Operations,

Job Description:

Provide coordination and analysis of all matters related to Verizon policy, practices and application for Single Stack and system automation programs. Analyze raw data in the preparation of reports and presentation. Possess thorough understanding of the command organizational structure, mission, programs, organizational relationships and management policies. Possess knowledge of analytical and evaluative methods and a thorough understanding of measurement techniques, functions and principles of process in Verizon systems NETPRO, TCOMS, F E to achieve maximum metrics effectiveness and possess a high order of analytical ability, originality, judgment and methods used to oversee the gathering, analysis, evaluation and assimilation of metrics concerning Single Stack and automation programs. Demonstrate skills in organizing and delivering briefs to my manager and developing Power Point presentations for CEA presentation.

Researched, collected and developed responses to queries and data from a variety of business units databases such as OATS, StatusPro, OrderPo, PMRA and Business Objects.

Responsibilities:

• Researched and projected the current and future internal customer expectations. Identified possible process improvements based on customer feedback and analysis. Ensured customer perspective/input were used in the development of the Business Plan. Provide advice, assistance and training on all aspects of customers and satisfaction
• Led and coordinate project teams to participate in discussion to develop requirements for metrics reports
• Worked with stakeholders to document data elements definition, profiled, standardized and cleansed data sources. Captured metadata for data elements and created a data dictionary.
• Compiled data from various business units to created and update daily report and sent to various departmental heads and executive officers
• Use Tableau Desktop to analyze and obtain insights into large data sets
• Create visually compelling and actionable interactive reports and dashboards using Tableau software
• Extracted data from various sources and analyzed it for creating meaningful reports and presentation material for company executives
• Analyzed concepts, designs, schedules, cost constraints
• Created standard and Adhoc reports using MS Access / SQL /Excel
• Experienced in analyzing, compiling, verifying, extracting, converting data, validating data and identifying data inconsistencies and errors for BI projects.
• Performed functional analysis and timeline analysis
• Experienced in developing reports using Qlikview and/or Business Objects.
• Utilized advance Excel functions, Access and Oracle database to create reports, PowerPoint presentations for senior management
• Experienced in developing reports using a variety of business intelligence tools.
• Led project meetings for providing the appropriate documentation and reports
• Conducted innovative business analyses for various Single Stack and Ethernet projects
• Provided weekly dashboards to show the current metrics for the management
• Assisted in the creation, collection, analysis, and reporting of performance metrics
• Developed and manage project plans. Resolve issues affecting project scope, quality, effort, risk, and timeline
• Created and compile high-level PowerPoint presentations for various Projects
• Analyzed trends and create forecasts

Confidential

Business Operations, Project Manager/Metrics Analyst

Description:

Provided coordination and analysis of all matters related to Business Operations policy, practices and application for Verizon Global. Responded to inquiries and initiated replies to questions and requests from the various business units, field operation managers, Information Technology and various teams under business services concerning application of policy and procedures to increase budget accuracy.

Responsibilities:

• Led several major projects for Business Management Center: change management tool rewrite, master schedule service deployment, single notification tool, and Briefing Presentations for top officials
• Developed a detailed project scope statement and Work Breakdown Structure WBS utilizing project charter, preliminary project scope statement and project scope management plan
• Planned and implemented CMC tool by compiling requirements, coordinating user community testing, identified, analyzed and prioritized system issues, developed resolution plans with Information Technology team to resolve system issues prior to the system release
• Developed online class and trained change management users
• Developed master schedule for deployment activities, concentrated on advance planning for implementation and provided advance scheduling information for First Office Applications FOA events
• Experienced in developing reports using a variety of business intelligence tools.
• Worked with stakeholders to document data elements definition, profiled, standardized and cleansed data sources. Captured metadata for data elements and created a data dictionary.
• Experienced in analyzing, compiling, verifying, extracting, converting data, validating data and identifying data inconsistencies and errors for BI projects.
• Experienced in developing reports using Qlikview and/or Business Objects.
• Analyzed internal and external customer problems and recommended resolutions. Established interface between Verizon and vendors to support compliance of Service Management Process
• Demonstrated skill in minimizing the impact of change related outages by maintaining and increasing network reliability on the production network during freeze periods and at times where critical business functions are being performed

Confidential

Senior Analyst, Service Operations

Responsibilities:

• Provided financial services and support throughroot cause analysis, cost benefit analysis, proactive analysis quality assurance.
• Responsible for maintaining network integrity which reduced maintenance costs, increased customer loyalty, ensured 24/7 uptime availability, and provided management a better view for vendor performance.
• Created conceptual and logical customer data model and developed sql scripts for physical data model creation on MS-SQL Server. Validated the creation of new database objects and loaded data from source system files.
• Prepared daily, weekly, monthly financial reports used for regional operations and senior management review.
• Conducted weekly briefings with regional directors to evaluate network availability and recommended vendor solutions.
• Monitored operational effectiveness and network availability utilized network alarming devices and systems.
• Experienced in analyzing, compiling, verifying, extracting, converting data, validating data and identifying data inconsistencies and errors for BI projects.
• Worked with stakeholders to document data elements definition, profiled, standardized and cleansed data sources. Captured metadata for data elements and created a data dictionary.
• Experienced in developing reports using Qlikview and/or Business Objects.
• Tracked authorized educational reimbursements against departmental budget, making recommendations to department manager regarding revenue maximization and overspending.

Confidential

Service Delivery Analyst, Service Delivery Operations

Responsibilities:

• Performed provisioning functions of DS1-DS3/VT1-STS1 circuits included framing, mapping and alarm suppression.
• Managed projects for large account installations and fiber optic migrations.
• Tracked fiber optic installations and maintenances and ensured timely delivery of services to clients. Maintained knowledge of vendor protocols and techniques, and utilize SONET, OC12, OC48 and DACS
• Performed updated network upgrades inTBS database.
• Created conceptual and logical customer data model and developed sql scripts for physical data model creation on MS-SQL Server. Validated the creation of new database objects and loaded data from source system files.
• Provided second level network helpdesk support.
• Experienced in developing reports using Qlikview and/or Business Objects.
• Managed all network build outs in the Eastern region.
• Experienced in analyzing, compiling, verifying, extracting, converting data, validating data and identifying data inconsistencies and errors for BI projects.
• Developed timelines for hot-cuts and coordinated cutover scheduleswith internal/external customers. Responsible for documentationof process and flow-charts using Visio.
• Created, maintained, updated distributed daily budget performance records.Utilized React 2001 interface software to remotely access digital cross connects systems DACS or direct digital access point DSX on a Alcatel 1/0/ Tellabs 532/titan 5500/Lucent 1/0 DACS.

Confidential

Engineer, Service Delivery Operations,

Responsibilities:

• Designed and implemented provisioning from DS0 to DS1 level of circuits.
• Performed quality control testing utilized React to the CPE, router, CSU/DSU, ensured timely delivery of Access Service Requests to the Local Exchange carriers to meet firm order confirmation dates, Developed management skills for the provisioning team.
• Effectively reduced the volume of senior management level trouble escalations.
• Experienced in developing reports using Qlikview and/or Business Objects.
• Created conceptual and logical customer data model and developed sql scripts for physical data model creation on MS-SQL Server. Validated the creation of new database objects and loaded data from source system files.
• Experienced in developing reports using a variety of business intelligence tools.
• Experienced in analyzing, compiling, verifying, extracting, converting data, validating data and identifying data inconsistencies and errors for BI projects.
• Dispatched Access Service Requests ASRs carrying an average of 50 daily.
• Served as acting manager where I attended meetings to coordinate work plan, operating procedures, and budgetary requirements.

Confidential

Team Lead

Responsibilities:

• Supervised a team of seven engineers to install and configure systems delegated responsibilities, prioritized workloads and evaluated work performance.
• Installed new software and upgraded existing software on Windows NT servers and on individual workstations.
• Provided second level escalation support to internal Help Desk to resolve user concerns with specific applications, including Windows operation systems, Microsoft Office, Visio, Mac, Adobe applications, and numerous industry specific applications.
• Troubleshot and tested office networking for video conferencing.
• Created conceptual and logical customer data model and developed sql scripts for physical data model creation on MS-SQL Server. Validated the creation of new database objects and loaded data from source system files.
• Analyzed problems and dispatched technicians as needed.
• Provided clients support to upload files to Kinko's website using FTP.
• Managed broad range of installation, upgrade, rollout, and troubleshooting projects for Windows-based networks, with focus on computer/network systems.
• Experienced in analyzing, compiling, verifying, extracting, converting data, validating data and identifying data inconsistencies and errors for BI projects.
• Troubleshot and tested MS office products Mac's, Xerox and Tektronix Printers.
• Experienced in developing reports using Qlikview and/or Business Objects.
• Scheduled and managed Preventive Maintenance.
• Troubleshoot, installed and configured Windows NT and provided client server support.