PROFESSIONAL SUMMARY

• Over 6.5 years of experience as a Business Analyst in various sectors of business with outstanding knowledge of Software Development Life Cycle SDLC methodologies.
• Extensive knowledge in identifying, analyzing, and developing Business Requirements, translating them to the Functional Specifications Document and contributing to the development of System Design Specifications.
• Proficient in creating Use Cases, Sequence Diagrams, and Collaboration diagrams, Activity Diagrams, Class Diagrams using UML in MS Visio.
• Excellent team player, self- starter, motivated with good interpersonal skills.

PROFESSIONAL EXPEREINCE:

Confidential

Business Systems Analyst

Responsibilities:

• Created a Project Charter document outlining the main objectives and the projected savings expected by providing customers the ability of view pay bills online
• Developed the Business Requirements Documents by conducting regular requirement sessions with Product Life Cycle Managers, Self Service Channel Leaders, Call Centers Leaders, Billing Payment Leaders, and Corporate Communications.
• Actively assisted Senior Project Managers in project planning activities such as scope, time, cost, resource, and risk management.
• Developed Business as well as System Use Cases to depict the integration of Fiserv's BDHV e-Bill application with Integrys' Infrastructure front end as well as back end CIS .
• Studied existing business processes and created process maps in Visio for various processes such as Cancel Billing, Rebilling, Payments, etc.
• Conducted numerous JAD seminars with various in-house IT development groups as well as Fiserv to discuss various construction implementation related tasks.
• Re-engineered and created system requirements by resolving complex problems not covered by existing procedures or practices independently.
• Assisted in creating the Software Design Specification Document.
• Created various UML diagrams in Visio outlining the interaction between the backend CIS systems-eBill Portal Mid Tier -BDHV application by means of Web Services, Stored Procedures Server Side Include SSI
• Assisted Web Designers in creating Web Prototypes and performing GUI and data-driven testing.
• Analyzed data from web analytics tool Web Trends to create customized reports calculating key performance indicators, metrics, and trends.
• Used Web Trends reports to indentify the pattern of user's behavior as part of the effort to improve usability experience of the customers.
• Extensively worked with Corporate Communications to design and implement various direct marketing campaigns aimed at increasing the adoption rate of the new e-Bill service.
• Utilized demographical data from Claritas to reach targeted audience with various email and interactive website marketing using BDHV's Market Direct Module.
• Developed the Test plan defining the strategy and the different phases of testing that need to be conducted in order to have a successful implementation
• Created system test scripts describing step by step procedures to test the web site.
• Utilized MS SharePoint to track and manage defects.
• Developed product release checklists and notes which ensured successful controlled implementations.
• Coordinated system testing by leading a group of testers and conducting daily test status meetings
• Assisted the Learning Consultants in training the Call Center CSRs to efficiently handle customer calls in regards to the new e-Bill application.
• Involved with the team in preparing presentations using Power point and system document and user guide for the end users and production support

Environment: Customer information Systems O-CIS, E-CIS, C-First , Web Services, .NET 3.5, Stored Procedures, RUP, SQL, Java, UML 2.0, Visio, MS-Word, MS-Excel, MS-PowerPoint, M.S. Project.

Confidential

Business Analyst / Quality Analyst

Responsibilities:

• Created a Scope Vision document for Portfolio Review Management PRE module. PRE automated the Portfolio Review process through workflow, notification and electronic data capture of customer review information.
• Developed the strategy to thoroughly test the application and assisted testers in testing.
• Managed a running log of defects in HP Quality Center 9.2.
• Facilitated daily triage meetings during UAT and assisted the users by giving hands on training.
• Created a BRD to integrate various Commercial Lending applications supported by the Credit Risk Management with the bank wide AFS Vision Lending solution.
• Involved in requirement gathering meetings with AFS Vision to understand the entire process of lending from Origination to Servicing.
• Created system Use Cases outlining the blueprint of the integration between various internal application and the vendor application
• Assisted the Project Manager is creating a project plan with detailed work breakdown structure
• Utilized Visio to create Interaction flows depicting a macro design of the proposed solution.
• Facilitated JAD sessions with internal IT teams as well as AFS Vision to discuss various construction implementation related tasks.
• Conducted one-on-one requirement meeting with stakeholders from various Business Lines within the bank.
• Assisted the developers in Functional design documentation.
• Created screen mockups using Balsamiq which were then utilized in User Interaction Reviews.
• Conducted some functional testing of web services using soapUI.
• Created training material and gave hands on as well as web training about new releases to user groups within different LOBs.

Environment: Web Services, .NET 2.0, Stored Procedures, RUP, SQL, UML 2.0, Visio, MS-Word, MS-Excel, MS-PowerPoint, M.S. Project, Balsamiq.

Confidential

Business Analyst

Responsibilities:

• Interacted with Business users and Technical team in providing clear solutions to requirements.
• Conducted GAP Analysis in understanding how the upgraded system carries out the business functions and assists in ensuring the timely and effective implementation and conducted feasibility study and performed impact analysis for proposed enhancements.
• Responsible for Quality Management Life cycle.
• Conducted business process modeling and analysis identified assessed and articulated gaps /operational risks associated.
• Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams using UML.
• Planned and defined use case scenario for processing of New Business, Renewal, Cancellation, Reinstatement, Billing for various lines of business Fire, Auto, and Commercial .
• Wrote Business Cases for the Stakeholders to understand the functioning of the new system.
• Reviewed test plans, test cases and maintained traceability matrix.
• Conducted User Acceptance Testing UAT and trained users on the implemented system.

Environment: Agile, UML, MS Office Word, Excel, Outlook, PowerPoint, SharePoint , MS Project, MS Visio, Windows XP

Confidential

Business Analyst

Responsibilities:

• Documented high level business requirements, to document project deliverables.
• Facilitated JAD sessions and conducted peer review meetings periodically to keep track of projects milestones.
• Researched customer account information in terms of debit, credit, and investments fixed income, mutual funds, equities, etc. .
• Acted as liaison among the working partners of the project vendors, users, developers, testers .
• Created business process workflow diagrams Activity diagrams in Rational Rose.
• Created Use Cases using RUP/UML approach and validated with development using SDLC approach.
• Created functional and technical design specifications for different applications.
• Created wire frame models to display screen scenarios to stakeholders using Axure RP Pro.
• Conducted JAD sessions to resolve issues pertaining to development and testing.
• Active involvement in managing the requirement changes and validation.
• Reviewed integration testing and system testing.
• Conducted User Acceptance Testing UAT using Quality Center.
• Trained users on the implemented system and validation usability of the system.

Environment: RUP, Microsoft Office, Microsoft Project, Rational Rose, Rational Requisite Pro, DB2, SQL, Axure RP Pro, Windows XP, Quality Center.

Confidential

Business Analyst

Responsibilities:

• Gathered high level requirements and business requirements to document project deliverables.
• Created wire frame models to display screen scenarios to stakeholders.
• Researched customer account information in terms of debit, credit, and investments fixed income, mutual funds, equities, etc. .
• Acted as liaison among the working partners of the project vendors, users, developers, testers .
• Created business process workflow diagrams Activity diagrams in Rational Rose.
• Created Use Cases using RUP/UML approach and validating with development using SDLC approach.
• Created functional and technical design specifications for different applications.
• Created UI documents screen designs for the E-Portfolio View system .
• Created, and developed Business Case and Use Cases.
• Conducted JAD sessions to resolve issues pertaining to development and testing.
• Active involvement in managing the requirement changes and validation.
• Reviewed integration testing and system testing.
• Conducted User Acceptance Testing UAT using Quality Center.
• Trained users on the implemented system and validation usability of the system.

Environment: Agile, Windows XP, MS Visio, MS Word, MS Excel, MS PowerPoint MS Project, MS Access, SQL, Rational ClearQuest