Summary:

• Possessing 8 years of Information Systems Specialist experience delivering Business Solutions in various domains of IT sectors.
• Profound experience as a Systems Business Analyst and Quality Software Assurance Specialist in the fields of Insurance, Financial, Health Care and Benefit Services.
• Significant knowledge of Business Analysis Methodologies and Project Implementations using Interactive Software Development Life Cycle SDLC , Rational Unified Process RUP , Waterfall and Agile Methodologies from inception through completion.
• Significant experience on AGILE methodology.
• Excellent understanding of large scale IT Infrastructures and ability to adapt the environment's needs to deliver exceptional quality in the work.
• ITIL certified professional with thorough knowledge and experience on ITIL Lifecycle stages like Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
• Sound Knowledge and experience in AGILE methodologies and Project advancements
• Profound practice to recommend best methods of capturing Business Requirements and work with team in developing workflows using BPM tools.
• Facilitate evenhanded sessions/meetings across individuals and cross-functional teams.
• Expertise of Unified Modeling Language UML and Business Process Modeling Notation BPMMN in visualizing and documenting the artifacts such as Use Case, Activity, Class and Sequence Diagrams, Business Process and Automated Workflows using MS-Visio 2010.
• Delivered project solutions along with the team as a Subject Matter Expert SME under a fast paced environment and satisfy the needs of the Business Partnersof every application department.
• Excellent expertise in enhancing co-ordination between different teams and promote the Functional Flow of theBusiness Process.
• Perform Root Cause Analysis in identifying the issues faced by project in the Track Tool in coordination with the Testing Team.
• Expertise in creating Use Cases, Context Diagrams, and Business flows in VISIO.
• Create Project Tabs, Charters, and store requirements for Approvals/Authorizations using Lotus Notes.
• Quantify and evaluate the gaps between the As-Is and To-Be Business Processes and act accordingly.
• Understand Management's necessities and develop quality documents for Presentational, Analysis, Reporting and Metrics purposes and keep teams updated all levels of Organization.
• Work closely with Management in the delivering Project Deliverables, communicating with Business Areas to acquire project requirements, generating Product Authorizations, Approval Packages, Exceptions, Dependencies and other related tasks usingMS-Project,SharePoint Lotus Notes.
• Communicated with Development Teams, Capacity Teams, Hardware Teams, and OS Teams Testing Teams to ensure that all the phases of the project are implemented appropriately.
• Hands on experience in Web based Application development projects
• Develop reports based on the metrics of the Project Results and maintained versioning of all the documentation for more visibility of the progress of the project.
• Profound decision making ability to facilitateteam in the organization of different phases of the project and to ensure that everything is working as designed.
• Experience in conducting Joint Application Development JAD sessions and capture Business Requirements from the partners, detailing the Meeting Minutes keeping the team updated about the latest requirements.
• Excellent multi-tasking skills and ability to work with teams across different time zones globally.
• Good understanding and hands-on experience about Change Management Process involving Implementation of Changes, Interaction Requests, Raising Tickets, Assigning Problem Records using HP Service Manager.
• Profound experience in working with Project Managers and Project Planners in identifying the any potential issues or gaps and provide a guidance and direction to handle such situations.
• Excellent written and oral communication skills. Ability to handle sessions effectively between on-site and off-shore teams.
• Quick learner in fast paced environments and easily adaptable to work with different teams to achieve productive business results.

Technical Skills:

Experience:

Confidential

Sr. Business Analyst Operations

Responsibilities:

• Comprehended complexities and distinguished relationships between issues and potential IT solutions.
• Made recommendations for improved system operation control to enhance business function.
• Coordinated application specific support for users, including database support, user security support and applications support.
• Worked actively with BSA's in gathering requirements and finalizing for projects in development phase as a part of AGILE methodologies and Implementations.
• Had day to day scrum meetings with users/team leads/ managers so as to discuss the whereabouts of the project for different sprints.
• Ensure all the documents are stored phase by phase for BPs Approvals/Authorizations using Lotus Notes.
• Ensured, entire team members have accesses to SharePoint to retrieve information related to SDD, SRS, Scope Information, Use Cases, Process Diagrams and Test Cases.
• Developed Use Cases, Process Diagrams using VISIO and worked with team in developing Business Rules.
• Gained control over the expectations of the Development Team, Testing Team and Deployment Team and work with management to show day-to-day project progress.
• Maintain constant communications with business regarding various production issues and resolutions.
• Coordinate efficiently between the technical team and operations team so as to prioritize prime issues and concerns.
• Designed and created Team blog on SharePoint as a part of Quality Improvement initiatives and to improve inter team communications.

Environment:Microsoft Office Excel Word, PowerPoint, Project , Lotus Notes, MS Visio 2010, SharePoint 2010, HPSM 9.11, AGILE, SCRUM.

Confidential

Sr. Systems Business Analyst/Business Process Analyst

Responsibilities:

• Gather Business requirements and convert them into Technical requirements and worked with TechnicalTeam to solidify the Requirements Phase and Functional Flow of the project.
• Involved actively in AGILE methodology Implementation for all the phases of the project.
• Work closely in association with Internal Teamsand Business Partners in researching suitable technology platform to enhance Business Process.
• Worked with Senior Managers, Stakeholders and Peersto roll out and sustain business processes.
• Worked with Project Planners in work allocation and coordination activities tools like Primavera Clarizen , monitored and resolved all the project dependencies associated with different teams internal and external to the project.
• Took initiatives to capture information during meetings and preparedDocument of Understanding during different phases of the project.
• Conducted Assessment Meetings, understood the Business Requirements and developed Business Process Descriptionsand Workflow Analysis for the Development Team.
• Gained control over the expectations of the Development Team, Testing Team and Deployment Team and work with management to show day-to-day project progress.
• Collaborate with Technical Experts and Business Units to determine the best possible reportingmechanisms.
• Worked with development team to advance the progress of development of Application development.
• Gathered raw information about the current artifacts and composed them into Graphical Presentation to have Dash-Board results for the Management Team.
• Designed/Edited/Formatted Process and Technical Documentation with the help of internal teams and maintained all the versions of the documents on SharePoint and Lotus Notes.
• Be a liaison between Product Development, Technology, and Internal Business Units.
• Decompose high level Business Requirements into an appropriate level of business rules and detailedUser, Functional, and Non Functional requirements using alternative views such as flows, diagrams,models, and use cases when applicable
• Work with development and business personnel to develop and execute plans to test and validatesystems/applications and business requirements including developing User documentation, first draftof training materials, manual updates, and field communications.
• Provided direction for work executions, information handling and guided the team in the aspects of Planning, Coordinating, Resolving Dependencies and Problem Solving.
• Carefully maintained all the information between different teams and communicated with the project planners and implementation analysts and prepared an Implementation-Ready Environment.
• Actively supported the maintenance team with all the necessary documentation and ensured that the development process is enhanced from as-is to the to-be state.
• Immediate focus on active Production Problems, perform a Corporate Navigationto identify the crucial personnel required to resolve the problem and conduct a Priority Meetingto address the issue within the fastest possible time.
• Build a fantastic Professional Relationshipwith Team Membersinside and outside the project to enhance the productivity of the work.
• Analyze existing procedures and evaluaterequested requirements to identify any system changes.

Environment:Microsoft Office Excel Word, PowerPoint, Project , MS-Project, MS Visio 2010, SharePoint 2010,DIA, Primavera, Clarizen.

Confidential

Sr. Systems Business Analyst/ Business Process Analyst

Responsibilities:

• Interacted with the Stakeholders, Business Users, defined finalized Business Requirements.
• Performed Requirement Analysis generated Document of Understanding and project deliverables.
• Coordinated with Management, Business Areas, Application Owners and designed Functional Specifications in accordance with the scope of the project.
• Coordinated and Managed daily Agile meetings and addressed end to end issues and resolutions on a daily basis
• Identified the current Business Process, defined Use Cases from the requirements, created Sequence Diagrams using tools like DIA, MS-VISIOand developed a revised Business Process Model.
• Actively involved in prioritizingrequirements vs deliverables throughout the SDLCin association with the Business Partners.
• Created reminders internal and external to project and task alerts, to ensure that every one is aware of the upcoming changes in the Infrastructure and ensured that the Infrastructure is Silent.
• Effectively utilized Business Process Modeling and enhanced the existing assembly to adapt to new process that involved 1st Level/2nd Level in handling Interactions, Requests, Incidents, and Events via Phone, Web, Mail and other communication channels.
• Ensured that all the procedures, processes, issues, problems are documented prior to, and after the Release and used them towards the Knowledge Items and Lessons Learnt for further Releases.
• Worked on Data Analysis to identify and enhance the Cycle, Time Cost metrics associated to the issues of concern.
• Prepared weekly reports andconsolidated reports generated by other team members, as well organized all the information and presented the final reports to the managementiteratively.
• Negotiated and managed multiple priorities, project plans, time frames and trade-offs, ensuring the Technical Team understood the expected results of the projects.
• Served as a point of contact to handle and share requirements between Business Partners, Development Team, Testing Team, Design Team and Management.
• Communicate any further enhancementsto the Technical Team based on the BP's reviews and feedback.
• Created Exceptions andDependencies between applications that were delayed due to incompatibility issues.
• Created Server Sign-Off and Application Sign-Off documents and get them authorized by the Business Areas before moving to Production Environment.

Environment: Microsoft Office Excel Word, PowerPoint, Project , MS-Project, SharePoint 2010, Lotus Notes, MS-Visio 2010.

Confidential

Systems Business Analyst/ Business Process Analyst

Responsibilities:

• Coordinated with Project Manager in planning the phases of the entire project in accordance to Agile environment
• Gathered Business Requirements, interacted with the Stakeholders, Developers, Project Manager and facilitated JAD sessions to identify Business Processes.
• Prepared User Requirements Document URD , Business Requirements Document BRD and Functional Requirements Document FRD .
• Capture lead information necessary to analyze and evaluatethe Business Processes.
• Document the information related to the processes in scope and maintain a hierarchical structure in SharePoint.
• Developed Use Cases and Use Case diagrams using MS Visio.
• Worked closely with the Project Manager in handling the scope-creep and analyzing its effects.
• Addressedmeetings with Project Team and Client Team, which involved proposing technical solutions against Clientele's business needs, developing the training methodsand tracking the progress of the development.
• Identified, measured and derivedKPIs to help adopt new process enhancements.
• Prepared Business Process Models that includes modeling of all the activities of the business from the conceptual to procedural level.
• Involved in gap-analysis to understand the future enhancements and implementations in the existing system.
• Acquired the business Sign-Off on the Business Requirements Document BRD and functional requirement document FRD .
• Worked in gathering Digital information,documentthem perform validation per the design and security standards.
• Actively conducted meetings with development team to discuss related issues.
• Consolidated theProject Reports on a weekly basis, conducted status meetings and ensured all the accomplishments and pending activities are kept informed to the Management.

Environment: Microsoft Office Excel Word, PowerPoint, Project , SharePoint 2010, MS Visio.

Confidential

Systems Business Analyst

Responsibilities:

• Actively interacted with the client and the sales team to gather client requirements regarding the Patient Electronic Medical Reports.
• Analyzed Business Requirements, developing, tracking and enhancing them into functional requirements.
• Collected and documented business processes as well as business rules.
• Developed the Software Requirements Specifications SRS based on the Vendor interaction and User requirements.
• Interacted with the third party vendors to collect details and quotes regarding the Vendor EMR.
• Coordinated closely with the diagnostic lab and sales team for approvals.
• Developed Use Cases for the main modules and describe the requirements to the developers.
• Conducted JAD sessions with the entire team.
• Worked closely with the development team to communicate client requirements.
• Worked closely with the Project Manager in handling the scope creep and analyzing its effects.
• Provided key input in working with users in defining project and system requirements.
• Communicate any final adjustments required based on user feedback.
• Held regular status meetings on behalf of the Project Manager and kept track of the status.
• Created and maintained the Requirements Traceability Matrix to keep track of each requirement.
• Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams, using MS VISIO.
• Presented reports and analysis to help assist the management.

Environment:Microsoft Office Excel Word, PowerPoint, Project , Rational Requisite Pro, MS Visio.

Confidential

Systems Business Analyst

Responsibilities:

• Worked with Project Team to understand the scope of the Project and capture the Business Requirements.
• Conducted interviews with various Business Users to collect requirement and Business Process Information and documented them.
• Controlled procurement, sourcing, contractandresource management functions for high-risk projects.
• Extensive use of Excel tables to run and analyze the result data set.
• Acted as the primary liaison between the business areas and technical teams to attainmethodicalresults via an effective means of communication and development activities.
• Involved in daily scrum meetings and implemented Agile methodology through-out the project.
• Created Business Requirements Document BRD and Functional Requirement Specifications FRS document.
• Designed Use Cases, for the technical team to identify the key Business Processes.
• Conducted meetings with development team to discuss Solution Designs, requirements clarifications.
• Participated in the team meetings and reported weekly and monthly project status updates to Project Manager.

Environment:Microsoft Office Excel Word, PowerPoint, Project , Rational Requisite Pro, MS Visio.