SUMMARY:

• Program Management
• Project Management
• Agile / Scrum Methodology
• Planning & Scheduling
• Budget Management
• Resource Planning
• Change Management
• Risk Management
• PMO Governance
• Coaching & Development
• SAP / ERP Supply Chain
• E - Commerce Systems
• Mobile Apps (Native)
• Enterprise Billing
• CRM Systems
• Financial Systems
• Content Management
• Systems Integration
• Middleware and SOA
• Encryption & Data Security
• Web Applications
• Internet of Things (IoT)
• Connected Cars Technology
• Mobility & Entertainment Systems
• Procurement & Contracts
• Business Intelligence (BI) & Analytics
• Telecommunication Technology & Systems
• Extensive experience in Leadership, Program Management & Project Management
• Manage and Deploy Enterprise Systems & Mobile Technology Solutions
• Excellent Communication and Human Interpersonal Skills
• Excellent Presentation Skills to Steering Committees and key Stakeholders
• Collaborate with cross-functional teams, offshore teams and external vendors
• Manage, Coach and Mentor project resources cultivating successful project teams
• Effective Project Planning, Organization, Execution, Budgeting, Risks & Mitigation, Delivery and Implementation skills used to successfully complete and close projects
• Drive Complex and High-Profile projects to Completion
• Extensive knowledge of PMO Methodologies, Governance and Tools
• Experienced with Agile Methodologies (Scrum, Kanban, SAFe) & Software Development Life Cycle (SDLC)
• Led Scrum Masters, Development Leads, QA Test Leads and Solution Architects
• Collaborated with Agile Teams and planned Sprints
• Prepared Delivery Plans, Project Schedules and Deployment Readiness Plans
• Allocated Project Resource (internal, contractors and offshore)
• Tracked & Resolved Issues promptly minimizing Jeopardies & Escalations
• Managed Change Requests (CR’s), CR Estimates & Approvals
• Estimated and Tracked Programs & Projects Financials, Budget and Cost
• Communicated effectively throughout organizational levels ensuring commitments from executive sponsors, stakeholders, team members and external vendors
• Distributed Project Status to Project Teams, Management and Business Owners
• Managed Business and Vendor Relationships as well Statement of Work (SoW’s)
• Mentored and Coached project resources
• Prepared Executive Presentations & Dashboards
• Deployed Large Complex Projects successfully On Time and within Budgets

TECHNICAL SKILLS:

Technology and Tools: Project Management Tools (Microsoft Project, Prism, Clarity, Smartsheet, Wrike) Agile Scrum, Kanban & SAFe JIRA / Confluence / WIM WIKI Rally Agile Tool Slack, Zoom, Teams Project Management Professional (PMP ) Human Resource Systems HRIS (Fu$e, W rk) Amazon Web Services (AWS) / SaaS SAP ERP Systems Microsoft Dynamics 365 - ERP CRM Systems (Salesforce, Oracle, Siebel, & Microsoft Dynamics) AMDOCS Billing & Customer Care Kenan / Arbor E-Billing & Credit Systems Business Intelligence (BI) (Power BI, Tableau, Actuate, & Business Objects) WebSphere & Tibco Middleware Chatbot, IVR, EDI, E-Commerce

PROFESSIONAL EXPERIENCE:

Technical Program Manager (TPM)

Confidential

Responsibilities:

• Manage the yearly Road Map with Product and Engineering teams for Chatbot Automation, Cart and Checkout Systems (Apps & Web)
• Manage Accelerated E-Commerce Projects: Personalized Items, Tipping and Buy Now
• Manage Quarterly Sprints & Releases timelines
• Created Engineering Initiatives and Project Tracking Dashboards
• Created a presentation for Management Teams to enhance Agile Program Management & Release Deployments processes
• Attended Sprint Planning Meetings and Daily Scrum Standups with Development Teams
• Monitored Alerts, Graphs, Data Usage Spikes and Analysis for Web, Android and iOS and reviewed Alerts and Errors with Engineers.
• Created Executive Dashboards
• Utilized JIRA, Confluence, SharePoint, Splunk

Technical Program Manager (TPM)

Confidential, Tempe, AZ

Responsibilities:

• Managed CRM, E-Commerce & POS Systems for Pharmaceutical Product Distribution & Services
• Managed the Development of Web Portals for the State of Washington, California, Colorado, New York and other States
• Managed 3rd Party Vendor Portal and API Integration with National Pharmacies and Backend Systems
• Managed System Integration, Solution Architecture and AWS Cloud Servers
• Utilized Smartsheets PM Tool, SharePoint, MS Project, Salesforce CRM System, AWS Cloud Based Apps

Senior Project Manager

Confidential, Tempe, AZ

Responsibilities:

• Managed ERP, CRM & E-Commerce Systems for Manufacturing, Distribution, Wholesale and Retail Stores
• Managed the Deployment of Retail Stores Point of Sales (POS) System
• Managed System Integration and Solution Architecture with Datawarehouse and other Systems
• Managed HRIS Conversion from Würk to iSolved HRIS for Employee Payroll, Benefits and API Integrations
• Utilized Wrike PM Tool, SharePoint, MS Project and Microsoft Dynamics 365 ERP Systems (SaaS Cloud Based - Amazon AWS)

Senior Project Manager / Systems Consultant

Confidential, Chandler, AZ

Responsibilities:

• Managed the Agile SDLC Application Development for an Encryption Tracking & Repository Software Application for all of Confidential Databases, Applications, Appliances, HSM’s and Data Confidential Rest (DARE) working with Encryption SME’s, Design Architects, Development & QA Teams (90,000 Hosts)
• Prepared Kick-Off Presentations to Management & Stakeholders, High Level Requirement, Software Design, System Integration & API’s, Business Requirement, Work Flows, User Stories, Project Plan and Schedules
• Spearheaded a Collaborative Team to design and implement Health & Capacity Dashboards for Confidential Appliances & HSM’s
• Oversaw the full migration of Vormetric Encryption System for 18,000 hosts working with Stakeholders, Line of Business, SME’s and cross functional teams worldwide
• Coordinated Global efforts with Encryption Engineers deploying various Encryption Solutions (Vormetric, Check Point, FutureX, Thales nCipher, Oracle Key Manager, Luna Networks, IAM)
• Utilized JIRA for Stories & Tasks, SharePoint and MS Project

Senior Project Manager / Program Manager

Confidential, Richardson, TX

Responsibilities:

• Managed 16 Agile Projects for Confidential &T Digital Experience Technology Systems
• Aligned and worked closely with the Confidential &T Internet of Things (IoT) Business Sponsors, Agile Dev & QA Teams (Onshore & Offshore) and System Integration to backend systems (Billing, CRM, E-Commerce, and Business Intelligence)
• Deployed Agile SDLC Mobile & Web based Portals / Apps for Connected Cars Projects working with external OEM’s: (Porsche, Audi, Chrysler, Ford, and Land Rovers / Jaguar) (IoT Projects). Projects included 30-50 Applications & Teams (Analysis, Development, User Stories, API’s, Agile Testing, Test Data, Test Cases (TC’s), QA Testing, System Integrations Testing, User Acceptance Testing (UAT), Production Readiness and Deployment)
• Utilized PRISM, JIRA, Rally, TDP, SharePoint & MS Project to manage Agile Projects

Product Realization Manager / Sr. Project Manager

Confidential, Plano, TX

Responsibilities:

• Deployed Confidential &T WebRTC (Real Time Communication) on an Confidential IMS Network
• Coordinated Proof of Concept (POC) with Technical Architects & Application Development SME’s
• Utilized PRISM, JIRA, SharePoint & MS Project to manage Agile Projects

Senior Program / Project Manager - Consultant

Confidential, Plano, TX

Responsibilities:

• Completed a successful Agile SDLC Application build and deployment of Enterprise Cloud Based CRM and Data Migration to Epsilon Cloud (9TB of Data).
• Managed Data Warehouse Master Data Management (MDM), ETL (Extraction, Transformation & Loading) and BI Reporting.

Sr. Technology Customer Project Manager

Confidential, Plano, TX

Responsibilities:

• Built a state-of-the-art innovation Emerging Multimedia Technology Lab (eMTL Lab) for a major Telecommunication Company. The lab included 4G LTE Mobility solutions and supporting integration systems.
• Initiated process improvement management sessions for PMO and ERP

IT Sr. Project Manager / Program Manager

Confidential, Dallas, TX

Responsibilities:

• Managed the iPhone Customer Activation Enhancements Projects, with System Integration between Confidential &T Wireless and Apple Systems
• Managed over 25 teams across Confidential &T and Apple with (Analysis, Development, Agile Testing, Test Data, Test Cases (TC’s), QA Testing, Integrations Testing, User Acceptance Testing (UAT), Production Readiness and Deployment)

IT Sr. Project Manager / Consultant

Confidential, Bentonville, AR

Responsibilities:

• Implemented Service Oriented Architecture (SOA) Program which included Store Level Availability & Pricing (SLAP) project, which provides real-time global pricing and availability of items Confidential each store in less than .7 milliseconds