| Overview | Extensive technical experience this includes but not limited to maintaining enterprise-wide software, upgrading applications, implementing modules, windows migration, supporting corporate software and applications from planning, designing and developing from the testing stage to production and ongoing support. Analytical and business application solutions oriented with experience in business process improvement. Highly proficient communicator, effective at managing relationships between user's strategic leadership and third-party vendors. | |
| Core competencies |
- System Administration Strategic and Tactical Planning Technical Support
- Project Management Diagnosis and Troubleshooting Problem Resolution
- Server Support Application Implementation Business Systems Analyst
- Excellent Communication skills Process Improvement Strong Customer Services Skills
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| Skills |
- Operating System: Windows XP/ Win7/ Win8/ Windows Server 2003/ 2008/ 2012/ SQL Server 2005 2008.
- Software: Argo Keys Banking Solution , Synergy Document Management Solution , Jack Henry And Associate As/400 Banks core system , Vertex Branch retail teller system , Remedy Ticketing System , Cisco VPN, MS Office Word, Excel, Share Point, Power Point .
- Tools: Active Directory, Citrix internal hosted apps , VMware, Nexus, Assureon live archiving solution , Disaster Recovery, Network Monitoring, Cloud Computing, Data Migration, VoIP, Cisco, HP, Dell, Router, Switches, Firewall, Citrix Xenapp, SCCM, Windows Easy Transfer.
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| Professional Experience Confidential - Application Support Analyst III/ Business Analyst: Provided second and third level analytical support to bank users on a daily basic with bank's application issues. Responsible for 8 of the bank's main core system while working on multiple projects simultaneously directly with business managers.
- Problem Management
- Detection of underlying causes of incidents and their subsequent resolution and prevention.
- Activities include: problem identification, recoding, classification, investigation, diagnosis and root cause.
- Change Management
- To ensure that potential changes to IT service components are reviewed in terms of their efficacy to meet business requirements
- Release Management
- Undertake the planning, designing, build, configuration and testing of hardware and software to create a set of release components for live environment.
- Managed and assisted in major IT and Bank Projects such as migrating desktops and laptops from Microsoft Windows XP to Windows 7 across the bank. Coordinate internal/external resources, monitor project timeline, and review and test checklist for all responsible department to ensure data integrity and proper implementation. Worked collaboratively with peers and across business lines in supporting the team's initiative in resolving and escalating service issues and in developing and improving process
- Responsible for the Document Management Server that stores documents and reports from third party application, those gets loaded from the core daily, and troubleshoot technical issues.
- Install, test and deploy all updates/ enhancements on the Bank system.
- Actively participate in application development with vendor and 3rd party
- Companies.
- Grants and revoke Bank's usage of application authorities in accordance with established programs and procedures.
- Create/Modify/Delete user access to applications based on information provided by the HR Department, Request for access by Management or appropriate authorizing entity.
- Ensure all Bank core software are functional and all updates are applied in a timely fashion in accordance with Banking policy and procedure.
- Organize, perform, and monitor application change control for applications, and Document testing plans in conjunction with Bank's change management guidelines.
- Ensuring proper interfacing of data flow between applications as product are added, modified or deleted.
- Test all new upgrades/releases in a test environment and promote changes accordingly with appropriate management approval.
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| Professional Experience Confidential Network Engineer Consultant: Deployed a new backup solution to faculty staff computers and provided blackberry and palm Treo technical support. |
| Confidential Desktop Support Analyst II - Making sure all the equipments are up to date with the most recent version of Symantec Antivirus
- Remote Notes Setup: Setup remote notes users and troubleshoot if there were any issues during the installation so that they could access their work emails
- VPN: For home users in order for them to access the bank share drives and work from home through a secure network.
- Printer Repair: Troubleshooting HP, Lexmark, network printers and other local printers from connections to repairs.
- Desktop Support: Provided desktop support to corporate and retails users on a daily base. Built bank's standard images utilizing Symantec ghost.
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