SUMMARY:

• Background encompasses IT management and program leadership (Global Service Delivery program management) in software implementation, migration from on - site to offshore model, support, maintenance, and systems development, user, and operations management with strong emphasis on performance (statistical analysis - data warehousing) and performance compliance (auditing and quality assurance). Very strong background experience in retail, finance, and banking.
• Program Management Data Driven Marketing IT Process compliance
• Global Service Delivery System Analysis, Performance Management
• Development & Deploy & Improvement

TECHNICAL SKILLS:

Technologies / Platforms / Tools: A broad range of experience and understanding of various technology platforms, development tools and packaged solutions, spanning desktops to mainframes, including:

Languages: SAS, SQL, SPUFI, QMF, ADSO, DMLO, Cobol, Cobol II, JCL, Visual Basic, Java (beginner), CLIST, CICS, Easytrieve, IDMS, VSAM, Java (academically). Operating systems: MVS, DOS/VSE, Windows, UNIX. Tools: File Manager & Debugger, Xpediter, File-AID, Syncsort, Endevor, Changeman, TSO/ISPF, Panvalet, EasyTrieve, DYL-280, Remedy, Abend-AID, Clarity, Productivity Insight, CA7, CA11, Intertest, Filemaster, Optimizer, Netspy, Netman, Librarian. Consulting: Business functional and technical detailed designs, Mainframe application maintenance and support, program management global services delivery, CMM, SOX, ITIL, PMBoK, Confidential Project Management.

PROFESSIONAL EXPERIENCE:

Confidential, Minneapolis, MN

Database Marketing - Team Lead

Responsibilities:

• Partner with multiple Business lines across the organization to execute Direct Marketing Programs and Campaigns. Expert on available data and an advisor in determining selection criteria for Bank most responsive customers. Responsible for extracting data across many sources and implementing lists in multiple delivery channels using SAS EG.Participate in the identification, design, development and implementation of assigned projects.Interface with internal and external resources to ensure successful and timely completion in accordance with user needs.

Confidential, Minneapolis, MN

Partner

Responsibilities:

• Deliver global best practices for all the BPO needs to the 5 state region on activities where Spanish language is a requirement in IT and IT enabled activities.

Confidential

Responsibilities:

• Facilitate learning of a seven week curriculum designed to increase parent awareness of all the al options available in the Minneapolis school system. Recruited parents to attend the course and participated as a real time translator from English to Spanish.

Confidential, Minneapolis, MN

Consultant

Responsibilities:

• Project management preparation of the Tax Increment SOW for the Office of the State Auditor of Minnesota. Recommendation on Workflow Management and User Interface strategy to access and process Tax Increment information.

Confidential, Minneapolis, MN

Principal Consultant

Responsibilities:

• Engagement Manager to manage the account teams in a global deliver model, maintaining quality relationships at all levels within the client organization. Ensure that Confidential is delivering quality services; effectively address any client issues regarding our work and the committed SLA's.
• As Engagement Manager, ensure appropriate processes are followed in accounts so the following activities are done accurately and in a timely manner: SLA reporting, monthly quality review, biweekly project status review, execution of required paperwork about SOW and contracts.
• Engagement supported most mission critical mainframe (IBM MVS) systems as well as maintenance of the corporate website with a team of 29, 16 onsite 13 offshore on a 24 by 7 role.

Confidential

Application Manager

Responsibilities:

• Application Manager (Global Service Delivery team) for the Buying and Military Systems team, including Technical and Functional lead for the team. Managed efforts to transition from client site to offshore support, addressing Service Request development requirements and Technical Support needs to guarantee service continuity on mission critical systems.
• Organized Global Service Delivery team to support Merchandising application, COBOL programs, DB2 (SQL and procedures), IDMS, SAS, and JCL were the main supported technologies on an IBM MVS Mainframe environment.
• Successfully reduced the number of recurring incidents in about 7% through the modification of programs and JCL in production.

Confidential

Technical Lead

Responsibilities:

• Technical lead of a team of Developers/Analysts providing application support for the Merchandising and Military Systems.
• Coordinated Confidential participation in the standardization project of more than 4,000 JCL procedures (part of a larger project related to backup and recovery process).
• Gathered business requirements from the user community and prepared Statements of Work that contain the Business Requirements, Proposed Solution, Scope, Risk Mitigation, Technical Specifications, Test Plans and Cases, Project Time line and Acceptance Criteria for use in the application development, testing and implementation.
• Provided Value - Added and Process Improvements to the customers and users by identifying areas that were frequently producing support calls and to systems with inefficient and unstable programs, and then by recommending and/or implementing permanent solutions to fix the issues. Several one time reports generated using SAS technologies (Base, MXG, Output Services).

Confidential

Application Outsourcing Support

Responsibilities:

• When in an Analyst/Developer role, performed coding, testing and implementation of various system enhancements and emergency fixes using COBOL/SAS/SQL/ADSO/EasyTrieve/JCL with DB2 and IDMS databases.
• Provided on - call support to customers and business users.

Confidential

Responsibilities:

• Research and understand queries: English or Spanish language search queries.
• Evaluate URL pages quality and compliance with queries. Consider relevance regarding context, location, language, and content.

Confidential

Electronic Operations Sub Director

Responsibilities:

• •Managed a team that reported Federal Fund Management to evaluate resource allocation.
• Developed and implemented a system to analyze financial transactions, resulting in auditing reports of every branch nationwide, improving efficiency of accounting auditors. System was developed on an IBM Mainframe.
• Automated operations to retrieve information from the credit, mortgage and fund management systems resulting in improved access to available data using SAS as backbone for report and data extraction.

Confidential

Mainframe Systems Sr. Consultant

Responsibilities:

• Managed IBM main frame accounts to serve large business customers, Computer Associates software (Marketing,, and account development).
• Provided technical support for Computer Associates MVS Mainframe M xico.

Confidential

Performance and Production Sub Director

Responsibilities:

• Managed team that: planned, budgeted and scheduled mainframe jobs processing; and negotiated service level agreements with client/user of computer services. Environment CA7, COBOL, DB2, SQL, JCL, CICS and VSAM.
• Managed team that monitored performance of computer services hardware, software and personnel. Identified and proposed solutions for deviations or for productivity improvement (Base SAS was fundamental to every system installation and development).
• Planned and managed every activity within Computer Operations for major company wide project (Removed 3 significant figures from all bank records and programs due to nationwide currency change).
• Performed software library management and change control for the software development areas. Increased productivity by more than 200 % in less than a year.
• Enforced and develop production standards regarding JCL and program documentation and change process.
• Developed and installed Problem Management methodology involving: of 100+ persons, procedure development, and data extraction. SAS programming assisted on the evaluation of the process.