SUMMARY:

• Highly experienced program and product manager with serious technical capability, business acumen and product management savvy.
• Product Development (Hardware and Software), CRM/HR (Sales Tracking, Compensation, Call Centers, Customer Information, Business Outcomes), gathering writing requirements/specifications
• Program Management (program results, scope management, scheduling, cost, budgeting, communications, metrics, risk evaluation and avoidance/mitigation).
• Product Management (Products, Pricing, Positioning/Branding) both Strategic and Tactical (Roadmaps, Product Specs, Customer and Sales support
• Business Processes Management/Optimization (BPM) (Operations (ERP, MRP, Scheduling, Inventory Control), Financial (Desk top, Closing, Operational Control), Strategic Alignment of all Resources/Stakeholders
• Led new product projects and managed all aspects of projects (hardware/software/manufacturing) across entire project life cycle (inception to obsolete) using Lean, Six Sigma, AGILE and TCT methodologies.
• Hardware projects i.e., IOT wireless wearable devices, antenna development and secure wireless point of sale terminals
• Software projects included SAP, Supply Chain, Change Management, Project Management, CRM
• Software development using AGILE and Scrum methodologies with .Net, C and C+ as the predominate languages
• Developed and managed 30+ business process transformation (BPM) programs to successful completion.
• Customer facing C+ level executive interface.
• Researched product requirements, gathered customer needs and translated those into content, requirements, specifications, budgets for over 100 WEB Enabled consumer electronic products
• Developed strong technical relationships with software and hardware development engineers (located globally India, UK, USA) that resulted in stream of 200+ products delivered on time and budget
• Led/developed/mentored project teams and project managers that specified/developed both hardware and software for 100+ high tech products delivered to Epson, Samsung, Sony, Microsoft, Hitachi, Cisco and Scientific Atlanta
• Reported with routine rhythm of business progress/forecasts/metrics/budgets (BPM) to all C+ senior management levels (demonstrating executive presence) including executive VP’s, CEO and board members as portion of the routine rhythm of business in a $1B corporation
• Planned operational capacity and supply chain operations in semiconductor and telecommunications industries

PROFESSIONAL EXPERIENCE:

Sr Project Manager

Confidential, Kirkland WA

Responsibilities:

• Large Business Programs encompassed IOT wearable’s, high speed control systems, software development for specialized needs, multiple industrial design concepts and precision instrumentation.
• Used AGILE & Scrum methodologies in C, C+, Python, HTML and JAVA languages with Visio, MS Project, SharePoint On Line & MS windows tools( Power Point, Project, Excel, etc) on all projects
• Installed/managed CRM and cloud based project management systems while interfacing with vendors, suppliers and 3rd parties
• Led HR business process improvement team to 30% reduction in candidate screening and offer cycle time
• Led Finance team to metric and reporting accuracy improvements
• Developed requirements, contracts and pricing for customer requested products/engineering services (RFP’s, RFQ’s, SOW’s, SLA’s, Budgeting, Resourcing, etc.) while coordinating sales partners and customers communications
• Developed internal metrics and performance measures (budgets, efficiency, schedule, financial forecasts)
• Projects delivered more than $5M in new revenue
• Developed and Implemented automated business processes in the Cloud for Project Management/Time Keeping Systems (Liquid Planner, Mavenlink etc.).
• .Developed business processes (BPM) involving operations (ERP, MRP, Scheduling, Inventory Control, ECO, ECM ), Financial (Desk top, Closing, Operational Control), Product Development (Hardware and Software), CRM/HR (Compensation, Customer Information, Business Outcomes) and Strategy (Generation, Resource Alignment, Capacity, Metrics/KPI’s for success)
• SharePoint, VISO, Egnyte, GIT, Skype for Business, One Note, and MS Windows for tools
• Managed multiple projects simultaneously

Confidential, Redmond WA

Contract Senior Technical Project/Solutions Manager (Multiple Programs)

Responsibilities:

• Developed Next Generation Microsoft Hardware products
• Developed SAP Features, User Stories, User Acceptance Test Plans in Visual studio(VSTS) and TFS
• Integrated MS cloud based reverse logistics API’s into SAP
• Developed and documented model for converting global service centers to retail stores
• Coordinated global SAP code development
• Defined logistics and supply chain - retail and reverse logistics
• Coordinated UAT and sign off’s
• Coordinated vendors, suppliers and 3rd party participants
• VSTS, TFS, Sharepoint, VISO, LYNC, Skype, One Note and MS Windows for tools ( Power Point, Project, Excel, etc) all applied in Agile Methodology

Confidential, Seattle WA

Senior Project Manager

Responsibilities:

• Products range from: portable/wearable, secure, wireless communication systems; fuel cell delivery systems; to wearable EKG monitoring devices all released on time and budget
• Mobile devices used iOS and Android applications
• Developed business processes for customer support
• Sourcing operational logistics
• Field support and on customer site technical support
• s of compliance
• Risk quantification/avoidance/mitigation
• Developed and implemented cloud based internal business processes (BPM) for change/configuration management, scope and resource allocation processes, CRM & ERP systems, Project Management systems
• Drove growth of 20% in divisional sales
• Implementation of Net Suite Cloud Services (Financial, HR and Program Management)
• Implementation of Google docs, FogBugzz and Change management systems (ECO,ECM)
• Interfaced directly with vendors, suppliers and 3rd party providers
• Google Docs, Sharepoint, VISO, Hangouts, Go To Meeting, Blue Jeans and MS Windows for tools
• All Projects used Agile methodology
• Led multiple cross functional teams to successful schedule and budget completions
• Led internal team to optimize on candidate screening, new hire on-boarding and other HR processes

Confidential, Renton WA

Contract Senior Project Manager

Responsibilities:

• Resulted in on schedule and budget prototype build and alpha field release (>$5M budget)
• Defined and released tools for supply chain and configuration control
• Developed requirements and user stories for manufacturing/component traceability database and directly interfaced with system architect to clarify operational ambiguity into system specifications.
• Developed and implemented internal business processes
• Integrated ARENA Change control implementation (ECO and ECM)
• EDI ARENA to CM’s AGILE manufacturing systems
• Integrated CM, Distribution and Sales channels with tools
• Integrated ERP for CM to internal operational processes including s of compliance
• Developed internal IP licensing procedure for complex multi-tiered invoicing process
• Risk quantification/avoidance/mitigation

Confidential, Snohomish WA

Partner - Project/Product Manager

Responsibilities:

• Programs have delivered: new PMO methodologies, Results driven metrics
• Resulted in 30% improvement in engineering efficiency
• Delivered “As-is & To-be” process documentation (BPM)
• Work business processes and procedures (based on project management best practices)
• Resulted in new PMO infrastructure for clarity of purpose and
• Outsourcing strategies for Project management, Risk abatement, ERP/MRP procurement, s of compliance, RFP’s, SOW’s, SLA’s, Purchase order management, etc.
• Risk quantification/avoidance/mitigation
• Responsiveness/efficiency improvements - typically 50%
• Direct customer interface for building requirements, SOW’s, SLA’s and closing negotiations on pricing
• Best practices (BPM) for scheduling, change/configuration management and cost estimating.
• Pacific Gas and Electric was a primary customer

Confidential, Lynnwood WA

Director Product Management & Tactical Marketing - Programmable Timing Devices

Responsibilities:

• Produced a continuous stream of 10-15 new products/year from ideas/requirements through product release
• Led Web based content management, product roadmaps/specifications, strategic planning and pricing strategy
• Delivered 39 consecutive quarters of 20% EBITA in a $100M Business
• TCT / LEAN / AGILE Methodologies in C, C+, .Net languages
• Heavy experience in developing business processes (BPM) involving operations (ERP, MRP, Scheduling, Inventory Control), Financial (Desk top, Closing, Operational Control), Product Development (Hardware and Software), CRM, HR (Compensation, Call Centers, Customer Information, Business Outcomes) and Strategy (Generation, Resource Alignment, Capacity, Metrics/KPI’s for success, SOW’s, Contract’s, RFP’s Due Diligence)
• Responsible and supervised local HR & Finance including all processes and reporting