Business Analyst Resume Profile

WORK HISTORY:

CONFIDENTIAL

Business Systems Analyst/ Business Analyst

Work closely with customers at commercial insurance companies owned by W.R. Berkley to gather and document both business and functional requirements for multiple insurance policy and claims administration software systems
Engage with end users ranging from Underwriters and Adjustors to Company Presidents and CIOs to understand their business needs and determine best technical solutions to meet those needs based on project constraints
Lead and actively participate in major software implementations following both Waterfall and Agile methodologies
Develop and execute test plans for end to end system testing of new applications and major enhancements
Provide hands-on user training, user documentation, and post-implementation support including defect fixes and enhancements
Coordinate across BTS teams to integrate software systems with additional downstream systems including billing, claims, statistical reporting and data warehouses
Train and mentor other Business Analysts in best practices, procedures and software systems
Serve as a Project Manager on small to medium sized projects to develop estimates and timelines as well as provide regular status updates to Senior Management throughout the progression of the project
Assist the Team Lead in managing staff assignment allocations and monitoring project burn rates
Assist the Team Lead in monitoring new work requests to confirm priority and resource availability
Design and implement Team and Project specific SharePoint sites
-Perform complex SQL queries and write data fixes and stored procedures in support of software needs

CONFIDENTIAL

Senior Business Information Analyst

Managed the reporting of department data for Des Moines based subrogation units Allied Auto Insured, Allied Property, Allied/ Nationwide Non Insured Auto
-Prepared monthly Executive Summary for distribution across the company
Created ad hoc reports using Hyperion, Galaxy Excel and improve upon existing reports to meet department needs
Monitored budget and approve monthly invoices
Provided reporting support to outside departments Material Damage, Performance Improvement Training, IT Applications

Legal Subrogation Representative

Monitored desk of approximately 700 open uninsured motorist subrogation claims forwarded to attorneys for litigation
Negotiated claim settlements with uninsured motorists directly and through Nationwide's network of attorneys

CONFIDENTIAL

Subrogation Specialist

Licensed Property and Casualty Lines Adjustor
Monitored desk of approximately 400 open subrogation claims and assisted team members in the management of their desks with claims spanning all 50 states
Negotiated with other insurance carriers in the settlement of Personal Auto subrogation claims and prepared files for arbitration

CONFIDENTIAL

Account Specialist

Licensed Property and Casualty Lines Insurance Agent handling policy transactions nationwide
Mentored new Account Specialists by providing training assistance as well as performance coaching feedback
Customer Satisfaction Representative responsible for one-on-one training for new software, auditing the cancellation of policies, and retention of customers

CONFIDENTIAL

Customer Service Representative I

Human resource specialist for Telcordia Technologies Service Center and Household Benefits Information Center
Handled inbound calls concerning employment benefits, open enrollment, and COBRA benefits and processed changes to benefits

CONFIDENTIAL

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