PROFESSIONAL HISTORY

Account Representative Confidential, Dallas, Texas, 2010 - Present

• Increase the profitability of existing accounts by analyzing product and service portfolio and communicate ongoing plans with customers. Formulate a plan of engagement and activities to build and enhance their relationship with the University
• Direct contract operations, including billing cycle scheduling, delivery and review, disallowance processing and cost avoidance policy management, including determining volumes of policies, quality standards, and frequency
• Develop and manage customer engagement programs and opportunities at major venues and medical meetings
• Develop best practices for customer visits; ensuring visibility and inclusion of key leadership and functions in visits to include all laboratory service areas
• Manage an expense budget to the annual operating plan. Provide input to the department within functional area and participate in development of cost center budget to maximize business results. Exercise considerable latitude in determining annual objectives and approaches to meeting departmental goals.
• Serve as a point of escalation for issues or activities that the customer encounters. Expedite the resolution of customer problems or complaints

• Called on healthcare organizations, such as Ambulatory Surgery Centers, Physician offices and Hospitals to sell and market our medical management software system and consulting services, including ourfee schedule analysis software solution that identifies the total financial impact of mis-paid and unpaid medical claims so those fees can be quickly recovered. Extensive work with Medicare and Medicaid reimbursement processes and predictive modeling
• Gave whiteboard and online presentations to Physicians and C-level executives who wanted to expand their knowledge of fee schedule analysis software tools in the marketplace
• Responsible for driving the sales and revenue for the full year 2008, establish and manage a Direct Sales team 2009-10 while carrying and exceeding my own personal sales goals
• Accountable to meet/exceed annual budget forecast. Identify sources of revenue, prepare, monitor and achieve budget and revenue expectations for my group of accounts. For new services, work with client to develop project approach and implementation plans; oversee development and implementation. Deliver reports showing progress against business goals
• Responsible for securing initial seed and angel funding for AMH's new enterprise so as to reach a sustainable period of development where we are able to continue funding ourself and create value of future rounds of funding. Explore all emerging options from other potential crowd funding possibilities
• Developed marketing strategies which leveraged AMH's end-to-end capabilities and integrated solutions in order to maximize revenue opportunity and facilitate upstream and downstream follow-on opportunities for healthcare organizations that value accuracy
Business Development Manager - Confidential, Dallas, Texas, 2006 - 2007
• Identified customer, industry, and business trends to develop and execute a strategic vision and go-to-market strategy that integrated both Keynote's industry expertise and e-business offering strategies and supported services revenue and growth objectives – 2MM annually
• Responsible for driving new business throughout the Midwest United States and Canada regions. Work closely with the field sales unit in order to facilitate new orders. Focus is to drive the sales and strategy for Keynote's strategic e-Business offerings. Offering areas include Web Performance Test and Measurement, Network Test and Measurement, Content and Application Testing, Load Testing and Custom Consulting
• Developed marketing strategies which leveraged Keynote's end-to-end capabilities and integrated solutions across the services value chain of assess through run in order to maximize revenue opportunity
• Quickly diagnose performance problems at the application, transaction, and infrastructure levels in real-time

Senior Business Development Representative - Confidential, Plano, Texas 2003 - 2006

• Lead the business development activities, which included identifying and prioritizing opportunities based upon our key competencies, delivery capabilities, competitive positioning, and total opportunity revenue; developing win strategies; and taking direct responsibility to close key opportunities. Closed over 1.6 million in license and services revenue in FY2005
• Successfully identified and closed multimillion-dollar revenue generating opportunities in conjunction with the Field Sales Business Unit. Worked closely with both operational managers and C-level executives to achieve business objectives. Managed the entire sales engagement including relationship, resource, and follow-up revenue generating opportunities
• Maintained responsibility for a subset of key e-business engagements. This included ownership of all aspects of the engagement, including client relationship, delivery of the proposed solution, engagement profitability, client satisfaction, re-negotiation of client contracts in line with changing client requirements, and developing follow-on engagements
• Established my position as Top Sales Representative- Sales Representative of the Quarter Award - 2H FY04
• Consistently met sales quota of 1.5 MM annually - President's Club Award 2005.
TECHNICAL PROFILE

Solution Selling / Value Selling | Account Management
CXO Relationships / Line of Business Relationships | Project Management
Strategic Negotiations | Alliance / Reseller / Partner Relationships | Complex and Transactional Cycles

ACADEMIC QUALIFICATIONS

Bachelor of Arts in Business Administration

AFFILIATIONS

Toastmasters | YoungPresidents Organization (YPO) | Leadership Council Member 2005