SUMMARY:

• 16+ years experienced IT Professional with demonstrated experience as Project/ Program Manager /Scrum Master/Agilest with extensive experience in managing enterprise IT project life cycle through all phases. Experienced in, coaching and mentoring organizations adopt to Agile framework. Possess a deep understanding of
• Agile with hands on experience in Scrum as well as other Agile methodologies - such as Kanban, Extreme programming. Expert in dealing with cross functional Stakeholders. Experienced in IT project budget analysis, outsourcing strategies, vendor and contract management. Strong technical background in systems architecture, database design, and application development. Proven ability to deliver high quality IT products and services on schedule and under budget. Excellent interpersonal skills in communications, client relationship management and customer collaborations.

TECHNICAL SKILLS:

Project Management /Scrum Tools: MS Project server 2013, Rally (Agile Project Management tool) HP Project and Portfolio Management Tool, JIRA

Data Warehousing/ Reporting tools: Hyperion BRIO 6.5, Oracle, Data modeling, ETL Extract, Metadata Management, Microsoft Data Transformation Services (DTS), Business Objects

Databases: DB2, MS Access, MS SQL Server, Oracle, Oracle 7.x, Oracle 8i, Oracle 9i, Oracle 10g, SQL Server 2000, SQL Server 2005, Informatica

Development/Productivity Tools:, MS Office 97-2013, ODBC, Oracle Reports, Test Director, QTP, Win Runner, Remedy 7, Cognos Report Net, Visual Studio Quality center, MS Visio, Quality Center, Sharepoint 2010/2013, Clear Quest

Web Technologies: Active X, IIS, VBScripts, AS/400, WebSphereERP Tools: Peoplesoft, SAP HR, SAP CRM, Pega

Programming Languages: DHTML, Java, Microsoft Visual Basic, XHTML, XML, J2EE, .NET

Software Engineering Methodologies/Tools/Technologies: CVS, ER Win, MS Visual Sourcesafe, Visual Source Safe, RUP (Rational Unified Process),DevOps

PROFESSIONAL EXPERIENCE:

Confidential, Chesterfield, MO

IT Director (Agile Coach/Program Delivery Manager)

Responsibilities:

• Responsible for Agile/Scrum for the PLM Pega implementation and integration with multiple teams
• Set up JIRA project structure and utilized Confluence for uploading team documents and retrospective
• Developed defect triage process while Setting up UAT workflow using JIRA and Kanban
• Guided the teams on organization on how to use Scrum and Agile practices and methodology while adopting transparency, inspection, and adaption principals
• Coached Business team on effective User Stories writing, Backlog Grooming techniques
• Maintained RAID Charter on program level; developed risk fallback plan and Identified Contingency Reserve for accepted Risk.
• Conducted various Scrum ceremonies during development including Retrospective & Sprint planning.
• Integrated agile framework recommended process while adhering to delivery timelines and quality standards.
• Enhance team performance by adopting effective Motivation, Retention and Performance review methods

Confidential, Schenectady, NY

IT Director (Agile Coach/Program Delivery Manager)

Responsibilities:

• Coached teams in conversion from Waterfall to AGILE Scrum methodology across the account
• Coached 8 teams across account in adopting Agile frame work
• Collaborated and solved multiple problems together by working with peer Scrum Masters and User development teams.
• Set up UAT workflow using JIRA and Kanban
• Guided the teams on organization on how to use Scrum and Agile practices and methodology
• Coached teams on Scrum process; facilitates transparency, inspection, and adaption
• Lead daily Scrum, sprint reviews, and planning meetings to ensure full team engagement while managing interdependencies between agile teams
• Worked with the Product Owner to support short and long-term release planning, and to keep work backlog health and prepared for execution
• Shielded the team from external interference to enable optimal functionality and productivity
• Anticipated and addresses potential or actual impediments to team delivery (cultural barriers, logistic challenges etc.)
• Foster Agile culture that promoted close cooperation across all team members; encourages cross- and team support
• Build a trusting and safe environment where problems may be raised without fear of reprisal
• Managed metrics tracking (Burndown chart, Sprint log) and other duties on behalf of the team
• Improved client satisfaction by paying close attention to project detail and by cultivating relationships with key business partners/Stakeholders

Confidential, Hartford, CT

IT Associate Director/ Scrum Master

Responsibilities:

• Implemented robust defect tracking and resolution process across the modules.
• Utilized Kanban to streamline 480 defects and reduce the queue size to single digit
• Established SAFe (Scaled Agile Framework) for enterprise level Scrum (Release Trains, etc.)
• Elevated business and managed client stakeholder expectations through adept project scheduling/status reporting and resource planning, as well as by effectively meeting/communicating with clients and managing executive expectations
• Created RFP and ensured projects are exclude with in SLA and under executable SOW
• Created and implemented structure Deployment process involving third party vendors
• Reduced risk in overall Program delivery by ensuring timely internal and client reviews and by conducting client-specific user acceptance testing and risk assessments.
• Implemented various team motivation and learning opportunities
• Establish production support process and budget for the program.
• Successfully delivered 2 year failing program that not only resulted in gaining customer confidence back on Virtusa team but also gained more business opportunities from P&W

Confidential, Southfield, CT

SR Delivery Manager/ Scrum Coach

Responsibilities:

• Managed multiple projects within FARE data warehouse group and Application Development Groups (Portico Interface).
• Responsible for initiating, planning, executing, controlling, and closing complex application and system implementation projects using Waterfall Methodology (Fare data warehouse, KLF and Portico Program)
• Maintained client/customer/vendor relations with internal as well as external insurance and medical groups such as Med Assurant, Medical informatics BSBSM etc., to ensure that service expectations are met.
• Involved in the development of strategic plans for projects of high business complexity.
• Managed KLF program using Agile Scum Framework. This also involved Coaching Scrum teams across organization.
• Coached teams and individuals on Agile/Scrum best practices
• Converted waterfall teams to Agile
• Helped transition teams to a CI/CD model while implementing Scrum at Scale
• Managed program budget of 4.5M for KLF Group.
• Enhanced operational efficiency, delivering high value projects on schedule with zero defects by proactively introducing continuous integration testing, test driven development and peer programming
• Coached and Mentored teams across account to maximize progress and potential to deliver high quality products
• Helped Product Owner organize backlog items into appropriate releases based on priority groups
• Assesse the team Agile maturity and coached them to higher levels of maturity at a pace that is sustainable.
• Motivated teams to continuous improvement through teachings in transparency, balance, flow, respect, customer focus, collaboration, and agreement
• Created and Presented KPI report for KLF Program to Various Groups with in organization

Confidential, Saint Louis, MO

QA Project Manager (Agile Scrum)

Responsibilities:

• Planning and scheduling QA Support for the development (KBDE) and support (KBSP)projects
• Inspected and evaluated various department projects for checking the work flow and dependency of various projects within ESI in relation to POF
• Help team address QA projects priorities defined by product owners.
• Collaborated and coordinated testing activities throughout various POF groups to ensure quality product delivery to the client.
• Increased QA team productivity through creation of process that requires test case execution in offshore and planning and analysis onsite.
• Facilitated various Agile ceremonies including daily scrum, Sprint planning, Sprint review and Sprint retrospective meetings
• Worked on development of TCOE organization structure for this group. That involved standardization of testing tool sets such as QTP for functional automation and Load runner for performance testing. Also standardization of Test reporting and planning documents across the C&PS groups.

Confidential, Phoenix, AZ

SR Project Manager

Responsibilities:

• Clarified client requirements, business needs and project objectives, via feedback sessions and client meetings, in collaboration with all stakeholders.
• Conducted business analysis, project assessment and feasibility determination. Analyses of data feed requirements for news products including benefit awareness and enrollment /management
• Managed marketing client expectations while working with them on marketing strategies for BIO event, Travel, Retail and dinning offers related to benefit sales and enrollment through Centurion Site Redesign.
• Developed and shared project Metrics with Client.
• Delivered project reports to various groups including Centurion Mobile, Centurion Consultant and PCSS
• Managed team consisting of onsite and offshore resources.
• Managed integration with 15 teams with in AMEX consisting of MYCA UMS, SSO, MYCA CS, Cheetah mail etc.
• Managed Implementation of powerful marketing channel and destination for members and partners including Centurion city guides, links to Amex publishing "Departures" and "black ink" content and videos/photos from past bio events.
• Managed project budgets of up to $600,000 and short-term projects of around $35,000 budgets.

Confidential, Pittsburgh, PA

Scrum Master

Responsibilities:

• Managed both Platform and Reporting projects using tools like HP PPM.
• As a result of my team efforts we were able to reduce to prod support queue down from Tickets (Defects).
• Reporting deployment on weekly bases and Work bench deployment management on monthly bases this also included production support deployments.
• Provide first level of contact for internal business clients.
• Managed work Heat queue (Prod Support Tickets), prioritization, work allocation and offshore coordination, Delivery of contracted services on time and on scope per SLA.
• Used QC for defect tracking and test cases repository and execution on remote servers
• Incorporated Scrum methodology in management of the Production support queue.
• As Scrum Master made sure that all impediments effecting the team performance are addressed in timely manner while managing the product back log and iteration backlog
• Adapted Program Management activities for the Database group CIW. Coordinated the activities between WB Platform (Work Bench Application Team), WB Reporting and CIW Database team.
• Created and reported on Defects metrics across the various engagements such as Standard reporting, Performance reporting and CIW
• Developed and presented Management reports with metrics for respective stream of business on meeting service standards consisting of weekly reviews / reports including SLA status reports, Release Burn down chart etc.
• Coached team member in the context of Scrum Framework
• Help in prioritizing user stories by supporting and guiding product owner

Program Manager

Responsibilities:

• Provide first level of contact for internal business clients.
• Coordinate development and enhancement of reports and support of existing reports.
• Managed work queue, prioritization, work allocation and offshore coordination, Delivery of contracted services on time and on scope per SLA.
• Gathered and analyzed the business requirements from WMC business users, oversee the development of relevant functional specifications and coordinate for WMC sign off before report development.
• Use Test director for generating various defects metrics across engagements and created Graphical presentation using the same tool.
• Implemented and managed Change Control (CCB) related to Configuration Management
• Develop detailed project artifacts including SCOPE Document, BRD and CAIR as defined by the PMO Methodology.
• Worked on timely escalation of issues related to delivery of services.
• Ensured adherence to confidentiality and compliance guidelines as required by WMC at all times by self and all parties involved in his / her stream of work.
• Developed Project cost and effort estimation matrix for both onsite offshore team.
• Oversaw process improvements and standards. Own and manage the ES ER PMO viz., prepare and present PMO reports, dashboards.

Confidential, Northbrook, IL

Agile Program Lead

Responsibilities:

• Managed day-to-day operational aspects of a project and scope utilizing Agile Scrum
• Utilized story boarding technique to help product owner prioritize the product backlog
• Established Agile PMO Dashboard Metrics and Reporting.
• Facilitated and arranged Release and Sprint planning, Backlog Grooming, Daily Standups, Scrum Reviews, and Retrospectives meetings
• Maintained Sprint log and Burn down Charts on behalf of the team
• Managed project for APT Portal group involving WCM (Web content management also known as ECM) using XML parser SAX and SQL SERVER 2000.
• Facilitated resolution of roadblock to ensure scrum development team performance.
• Participation in departmental Agile adoption and transformation by coaching multiple team members, Product owner and Stakeholder
• Worked closely with Product Owner to establish acceptance criteria for user stories
• Proactively collaborated and communicated with internal/external stakeholders to address Agile knowledge gaps to support Agile effectiveness.
• Identified and directed the implementation of process improvement tactics such as Test Driven

Technical Project Manager

Responsibilities:

• Responsible for the Managing of the whole program involving Extraction, transformation and loading of data from main frame into SQL Server.
• Worked on communicating requirements and process to offshore. Created documentation for the purpose of addressing business and technical project needs.
• Developed and maintained estimates for incoming requests including data mapping, and reports based on analysis of the information provided by different government agencies such as CMS.
• Developed queries and reports using MS Access and develop procedures and process to load data from Staging Tables into Production. Interacted with internal and external users proactively including managers, consultants, customers, end-users, etc.
• Gathered and analyzed business requirements and translated them in to Functional specifications.

Confidential, Rochester, MN

SR Data Analyst

Responsibilities:

• Responsible for ensuring the stability, integrity, and efficient operation of the in-house information systems that support core organizational functions.
• Performed analysis of existing business model, participated in gathering and creating business requirements.
• Interviewed business change team members who serve as the subject matter experts.
• Worked on understanding and absorbing detailed requirements in a group setting, by managing group discussions (JAD Sessions) and participation as needed, working towards consensus and managing conflict.
• Worked with DB2 database using application like WinSQL for data analysis.
• Developed analytical reports using Hyperion Brio ON DEMAND and EIS
• Also managed project involving extraction and conversion of DATA from Hyperion Brio into to SAP CRM. This involving extracting information from Hyperion BRIO in to DB2 and then in to SAP application.

Confidential

Project Lead

Responsibilities:

• Managed software system development and integration projects through all phases of project life cycle - analysis, design, development, testing, implementation, and post-production support.
• Managed multimillion dollar Mortgage Loan application processing project involving development of data warehouse for Charter bank in Asia
• Worked on developing estimates for projects. Adjust and revise estimates when necessary.
• Monitored and maintained project milestones. To ensure project in time delivery and under budget.
• Prepared project documentation (proposals, SOWs, etc.) and data deliverables Generated ongoing earned value analysis of programs.
• Worked with various departments and teams to improve products and streamline application development in accordance with client requirements.