Business Systems Consultant Resume Profile
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Skills
- Account Statements
- Accounts Payable
- Accounts Receivable
- Crystal Reports
- Customer Service
- Dynamics CRM
- Dynamics GP
- FedEx
- Independent Worker
- Integrations into GP
- Inventory
- Microsoft Licensing
- MS Access
- MS Excel
- MS SQL
- MS Word
- Order Processing
- Project Management
- Purchase Orders
- ShipGear
- StarShip
- Supervising Staff
- System Backups
- Team Player
- Troubleshooting
- Work Flow
Experience
CONFIDENTIAL
Business Systems Consultant
- Microsoft Licensing
- ISV Product Licensing
- Analyzed and resolved issues with clients' software
- Maintained company's website, Facebook and LinkedIn sites
- Represented company at networking meetings
CONFIDENTIAL
ERP Systems Manager
- Created initial workflows and updated as processes change
- Designed reports for management and clients as requested
- Modified invoices, sales orders and purchase order to requested formats
- Trained staff on software Dynamics GP and shipping systems
- Programmed telephony system and maintained equipment and software
- Programmed alarm system and maintained records
- Worked with outside vendors on cabling, telephony, alarm and accounting systems
- Closed company books on a monthly and yearly basis
- Migrated data from previous software into new systems
- Resolved issues with software and hardware for ERP system and backup
- Maintained and requested updated sales tax forms from clients
Confidential
Office/Operations Management
- Established a company network
- Transferred data from hard copy to electronic media
- Maintained company backups
- Recommended hardware update i.e. servers, pc, telephones for employees
- Managed office staff of 8 employees
- Worked with outside vendors through two moves to new locations
- Company's contact with outside vendors i.e. UPS, USPS, FedEx, suppliers of office equipment/supplies
- Hired, disciplined and terminated employees as required
- Maintained employee confidential files
- Recommended changes on company's policies
- Provided documentation for sales tax audits to state auditors as requested
- Worked with outside accountant on audits and financial reports
Customer Service Representative
- Answered customer inquiries and resolved outstanding issues
- Invoiced customers on a timely basis
- Generated purchase orders to vendors for product
