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Business Systems Consultant Resume Profile

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Skills

  • Account Statements
  • Accounts Payable
  • Accounts Receivable
  • Crystal Reports
  • Customer Service
  • Dynamics CRM
  • Dynamics GP
  • FedEx
  • Independent Worker
  • Integrations into GP
  • Inventory
  • Microsoft Licensing
  • MS Access
  • MS Excel
  • MS SQL
  • MS Word
  • Order Processing
  • Project Management
  • Purchase Orders
  • ShipGear
  • StarShip
  • Supervising Staff
  • System Backups
  • Team Player
  • Troubleshooting
  • Work Flow

Experience

CONFIDENTIAL

Business Systems Consultant

  • Microsoft Licensing
  • ISV Product Licensing
  • Analyzed and resolved issues with clients' software
  • Maintained company's website, Facebook and LinkedIn sites
  • Represented company at networking meetings

CONFIDENTIAL

ERP Systems Manager

  • Created initial workflows and updated as processes change
  • Designed reports for management and clients as requested
  • Modified invoices, sales orders and purchase order to requested formats
  • Trained staff on software Dynamics GP and shipping systems
  • Programmed telephony system and maintained equipment and software
  • Programmed alarm system and maintained records
  • Worked with outside vendors on cabling, telephony, alarm and accounting systems
  • Closed company books on a monthly and yearly basis
  • Migrated data from previous software into new systems
  • Resolved issues with software and hardware for ERP system and backup
  • Maintained and requested updated sales tax forms from clients

Confidential

Office/Operations Management

  • Established a company network
  • Transferred data from hard copy to electronic media
  • Maintained company backups
  • Recommended hardware update i.e. servers, pc, telephones for employees
  • Managed office staff of 8 employees
  • Worked with outside vendors through two moves to new locations
  • Company's contact with outside vendors i.e. UPS, USPS, FedEx, suppliers of office equipment/supplies
  • Hired, disciplined and terminated employees as required
  • Maintained employee confidential files
  • Recommended changes on company's policies
  • Provided documentation for sales tax audits to state auditors as requested
  • Worked with outside accountant on audits and financial reports

Customer Service Representative

  • Answered customer inquiries and resolved outstanding issues
  • Invoiced customers on a timely basis
  • Generated purchase orders to vendors for product

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