SUMMARY:

• Certified Business Analyst with over fifteen (15) years’ experience focused on Web portal, e - commerce (B2C, B2B), Contact Management, Retail, Financial, Healthcare, Insurance, and State Government applications in Waterfall, RUP and Scrum Agile environments
• Lead BA, Sr. BA, Sr. BSA Experience (15 years):
• Responsible for mid-level to junior level BAs. Assigned work, reviewed strategy, approved work
• Elicit and validate stakeholder business requirements. Negotiate to elicit their real needs
• Document requirements in any format (functional / non-functional specs, use-cases, stories, etc.)
• Ability to communicate at the appropriate level when addressing, presenting, or creating artifacts for management, stakeholders, product owners, UX teams, architects/designers, functional/technical analysts, developers, testers, etc.
• Development background enables creation of optimized artifacts, i.e., they contain only what is necessary for UX teams, architects, analysts, developers, testers, etc., to complete tasks with minimal clarification required. Reduced time to market (especially for co-located resources)
• Ability to decompose and comprehensively document legacy systems
• Scrum Agile Experience (5 years in Lead BA, Sr. BA, Sr. BSA roles):
• Introduced a “addendum specification” artifact to User-Stories when Acceptance Criteria did not provide the detail to enable dev/testing. Cut time to market especially for co-located resources

TECHNICAL SKILLS:

SDLCs: Waterfall, RUP, Agile Scrum

Soft Skills: Client facing (all levels), oral / written communications, presentations, demos

Methodologies: Requirements elicitation, and validation, JAD, Business Process Reengineering (BPR), Object-oriented Analysis & Design (OOA&D), Enterprise Application Integration (EAI), Service Oriented Architecture (SOA), Legacy system decomposition

Language/Schemas: Solid knowledge of .NET and JAVA/J2EE (enables interaction with developers), SQL, HTML, XML, CSS, COBOL, CICS, JCL

Artifacts: Project Vision, Project Scope, Business Requirements (BRD), Business Solution (BSD), Non-functional Specs, High-Level Design, Use-Cases, Supplemental Specs, User-Story, Test Plan, Test Case, UAT Plan, UAT Script, Implementation Plan, Story Backlog

Web Prototyping: Axure (Dynamic), Visio (Static)

Diagrams: Workflow, Process Flow, As-is/To-Be, Data Flow, UML (Use-Case, Class, Activity)

Databases: Oracle, SQL Server, DB2, Access, SQL

Tools: MS Office, Visio, SharePoint, Axure Prototyping, WebSphere e-commerce, Enterprise Service Bus (ESB), HP Quality Center, IBM Requisite Pro, Mainframe utilities, Agile Version One, Rally

PROFESSIONAL EXPERIENCE:

Confidential - NC

Sr. BA

Responsibilities:

• Analyzed current state of Refund & Repurchase Department legacy application
• Elicited and documented additional requirements
• Created and obtained approval on BRD
• Created Workflow Diagram
• Designed an Oracle Contact on Demand workflow
• Designed Static Prototypes of all pages
• Created Functional Specifications document
• Obtained signoff after several iterations of review/update with stakeholders
• Presented to developers and testers; turn over

Confidential, NC

Sr. BA

Responsibilities:

• Designed web-based insurance carrier selection application that enables over 3,000 field agents to determine the best insurance carrier(s) to utilize based on a client’s age / health
• Analyzed manual procedures, which resulted in the wrong insurance carrier being selected on 35% of the applications being written company-wide
• Gathered high-level requirements from multiple regional sales managers
• Iteratively created a dynamic prototype, and reviewed with clients
• Prototype review enabled documenting detail-level requirements
• Completion/signoff of prototype enabled creation of functional spec and test case docs
• Offshore team is developing and testing

Confidential, NC

Sr. BA, Sr. Business Systems Analyst (BSA)

Responsibilities:

• Quote to Order Team (Order Capture) - Lead functional aspect of a staged migration of Cisco business from Oracle 11i to Oracle R12 (on a legal entity-by-entity basis)
• Invoice to Cash Team - Convert CCW from displaying dynamically rendered customer invoices (from history), to retrieving PDF invoices, created during order booking and stored in Oracle R12 image database (IPM).
• Ultimate Consignee - Identify the actual end-user of goods and services. A US government regulatory requirement affected both B2B and B2C processes from order capture through supply chain and the governmental reporting data warehouse
• Quotes / Invoices in Native Currency - Analysis and specification of quote and invoice processes to display native currency, instead of USD, based on customer profile attribute.

Confidential, NC

Lead BA

Responsibilities:

• Analyze and document enterprise-level current state SDLCs and Stage Gating processes
• Locate all SDLC and Stage Gating artifact templates
• Validate documentation and artifact templates with governance team
• Coordinate with COTS vendor installing IBM Jazz platform
• Create comprehensive Jazz User Guides, customized for teams that employ the Waterfall SDLC, and teams that employ the Scrum Agile SDLC

Confidential, NC

Sr. BA

Responsibilities:

• Completed User-Stories and Use-Cases for a new Product Catalog Management Administrative dashboard, including all functionality to enable the management of a new n-tier product catalog structure. Functionality included category and product creation, modification, mapping, display, removal, arrangement, activation/de-activation, exporting, reporting, downloading, etc.
• Completed agile User-Stories for Product Catalog Management permissions for various levels of internal and external administrators at the category and product level
• Completed stakeholder review and approved QA test cases

Confidential, NC

Lead BA, Sr. BA

Responsibilities:

• Shopping Cart - Lead BA role, responsible for all Shopping Cart functionality.
• Secure Checkout - Lead BA role responsible for all Secure Checkout functionality
• Convert to Centralized Web Services (SOA)
• Enterprise initiative in multiple ongoing phases that:
• Centralized website functionally for use by multiple selling channels using web services (SOA)
• Specified integration with Akamai
• Documented current state via comprehensive process flow diagrams
• Elicited requirements from IT and Business SMEs
• Identified specific functionality that could be moved out of the presentation layer and into web services. Presented and received approval from IT / Business management.
• Defined / specified Cart and Secure Checkout web services
• Defined / specified conversion of Cart, Secure Checkout and Order Confirmation processes to use the new web services, including interface and ESB orchestration
• Defined / specified interface to Sterling e-commerce for fulfillment
• Created future state-process flow diagrams, UI prototypes, and presented to IT, Business and Centralized Services teams, tweaked and received sign-off
• Wrote multiple Use-Cases for Cart, Secure Checkout and Order Confirmation
• Wrote multiple User-Stories and maintained product backlog
• Reviewed and validated functional test cases

Confidential, NC

Sr. BA

Responsibilities:

• Enhance Medicare Advantage to provide Provider Network access to members
• Develop Requirements Management Plan (RAMP)
• Planned and facilitated requirements and business rule gathering/validation sessions with external third-party vendor (AMISYS)
• Document current state of the ITS/IPP/AMISYS systems via process diagrams
• Translate association requirements into local system functional requirements
• Elicit and validate client requirements
• Assist in developing future state design
• Write, validate and obtain signoff on Use-Cases
• Mentoring and establishing standards for business analyst team members

Confidential, NC

Lead BA

Responsibilities:

• Analyze existing mainframe system and document current state process flows
• Document extension points for bi-directional interfaces with vendor
• Elicit validate client requirements
• Document high-level Future State process flows and present to management
• Document high-level and detail-level requirements
• Wrote BRD and BSD

Confidential, NC

Sr. BA

Responsibilities:

• Analyzed and harvested business rules from existing mainframe system processes for use in new web-based System.
• Planned and facilitated JAD and one-on-one sessions to elicit and validate requirements from several external NC County Courts
• Created Current State / Future State process flow diagrams
• Developed Future State prototypes
• Created detailed prototypes; validate with IT team and Advisory Committee
• Extracted validation and business rules from mainframe system source code
• Created Detail Design specifications document and presented to project team

Confidential, NC

Lead BA

Responsibilities:

• Responsible for creating and updating missing project initiation artifacts
• Worked with COTS and legacy teams to define required interfaces
• Created Current State / Future State process flow diagrams
• Write detail-level requirements elicited from JAD sessions
• Wrote multiple Use-Cases for COTS query and reporting capability; defined metadata

Confidential, NC

Sr. BA / Sr. BSA

Responsibilities:

• Researched market for COTS packages
• Created the Build versus Buy analysis (management decided to build)
• Prepared Vision document and presented to management
• Created and validated high-level Current State and Future State process flows
• Prioritized component deliverables with CEO and CIO
• Created Data Flow Diagrams for Sales Forecasting component

Confidential, NC

Sr. BSA

Responsibilities:

• Created and Updated RFP document
• Created Project Risk document, Configuration Management document, Requirements Management document and Projected Capacity document
• Analyzed and documented existing mainframe applications, harvested business rules to emulate processing for new web-based system.
• Elicited cross-agency high-level requirements and validated
• Assisted in design of a solution using EAI techniques to leverage legacy
• Created technical specifications and presented to IT team

Confidential, NC

Sr. Business Systems Analyst

Responsibilities:

• Mentored Business Analysts currently learning RUP and Rational tools
• Analyzed existing legacy system and system documentation
• Developed Project Iteration Plan, time-boxing Use-cases
• Created and validated Current and Future State process flow diagrams
• Planned and facilitated cross-agency JAD sessions
• Prototyped web pages using Visio
• Created use-cases and presented to IT team and clients
• Create UML Diagrams (Use-Case, Activity, Class, Sequence)
• Worked with systems analyst and created technical specifications
• Assisted in testing application prior to each iterations UAT
• Created RFP (Request for Proposal) for Teacher Mentoring project

Confidential, NC

Sr. Business Systems Analyst

Responsibilities:

• Created project initiation documents and Requirements Management documents
• Planned and facilitated JAD and one-on-one sessions to elicit and validate high-level requirements
• Created Current State and Future State Process Flow diagrams
• Created Gap Analysis
• Designed a solution using EAI techniques to leverage legacy systems
• Prototyped web pages using Visio
• Developed Use-Cases and UML Diagrams
• Successfully turned over remainder of project to staff Business Analysts

Confidential, NYC/NC

BA, Sr. Systems Analyst, Sr. P/A

Responsibilities:

• Converted two single entity, single currency, mainframe-based Securities Cost of Carry systems (Domestic and European) to a single multi-entity, multi-currency, web-based system
• Maintained and enhanced a mainframe based Securities Cost of Carry System (Domestic)
• Created, maintained and enhanced a Securities Cost of Carry System (European)
• Maintained and enhanced a mainframe based Securities Firm Inventory System (Domestic)
• Created, maintained and enhanced a Shadow Firm Inventory System (European)
• Assisted in the creation, and enhancement of a mainframe based Customer Margin System
• Created a mainframe based Historical Trade History System
• Created an mainframe based Asian Floor Trade Entry System
• Assisted in development of Project Iteration Plan
• Created Current and Future State process flow diagrams
• Designed web page prototypes using VB 6.0; validated
• Created high-level detailed requirements document
• Wrote Functional and Technical Specifications
• Designed a solution to completely replace the mainframe-based systems with web solutions.
• Assisted in testing of various applications