PROFESSIONAL SYNOPSIS

• Accomplished and passionate software professional with extensive expertise in handling product and application developments/enhancements in Healthcare and Retail domain.
• Currently performing Lead business analyst role for a Tele health start up client. Leading the BA team and coordinating the requirements for product developments and managing end to end deployments for Web and Mobile products
• Over 5 years of experience in Healthcare Domain
• Over 5 years of experience in Retail Domain
• Experience in AGILE and Waterfall development methodologies
• Expertise in creating agile boards, user stories, product road maps and coordinating developments.
• Exposed to internet technologies and legacy applications.
• Excellent Leadership skills, Interpersonal and communication skills, team spirit with an ability to manage mission critical projects.
• Manage multiple, simultaneous projects end-to-end Proposal to Steady state operations
• Result oriented, self-starter and able to work with minimum guidance
• Ability to foresee risks, take corrective actions to ensure timely delivery
• Proven abilities in defining process flows for problem areas, contributing to knowledge management initiatives, and metrics management knowledge of CMMI Processes, Continuous Improvement, Internal Auditing, etc.
• Experience in managing and executing Projects in an Onshore / Offshore Delivery Model
• Pursuing PMP PSM certification.

LEADERSHIP

• Experience leading teams up to 70 members consisting of associate project managers, Technical leads, business analysts and developers.
• Scrum master and project manager experience.
• Result driven, adaptive and effective leader with proven ability to focus on achieving bottom-line results. Innovative leader and not scared of defying conventional management practices when required.
• People Management: Proven ability in boosting engagement levels of team members. Focused on development of the people.

SKILLS SUMMARY

Languages : Ruby on Rails, COBOL, JCL, VBA Macro

Database : My SQL, IMS DB, DB2,

Workflow tracking tools : JIRA, HP Open View, Clarity Work Bench, Remedy, IBM Rationale Clear quest.

Tools :CONFLUENCE, Gliffy, Change man, Endeavor, File-Aid, Expediter, Abend-Aid, SAR, CA-Dispatch, Table base, JMR, Platinum, Softech, IS/IM, File Manager, Fault Analyzer ,Debug tool, Open Projects.

Microsoft Office : MS PROJECT, MS WORD, MS EXCEL, MS PowerPoint, MS Visio

Utilities : CA7, VSAM, IEF Advantage Gen , Control-M.

Professional Experience

Confidential

Lead BA Analyst

Responsibilities:

Managing product development activities right from the conceptualization stage to the execution involving requirements gathering, maintaining product backlog, maintaining sprint plans, progress monitoring, quality etc.

• Leading business analysis team. Discussing business solutions with business team and convert them to business requirements documentations for the technical team. Responsible for maintaining the product backlog.
• Prepare sprint plans. Prepare agile board, conduct scrum and retrospective meetings. Coordinate with the technical and QA team to Manage and execute the product implementations through sprint releases using agile methodologies.
• Providing solutions for improving the clients business, processes and profitability.
• Regular interaction with the CTO, Senior management, Project directors, Infrastructure admins, Database administrators and business service managers all belonging to different departments of MDLIVE to ensure the smooth execution of product developments.
• Identify new profitable business proposal for clients and convert them into potential projects.
• Answering the business/technical queries, driving the product initiatives and metric collection and analysis.
• Reviewing work products and deploying the application in the test environment and initiating the process of user acceptance testing. It includes identification/fixing of bugs and technical errors that may come up during this phase.
• Providing trainings t o business folks and end users on the application and documenting the learning.

Lead BA Analyst

Business Analyst/Project Manager

• Work with the technical team Web/Mainframes/Mobile to design the architecture and database of the new enhancements.
• Co-ordinated product developments/enhancements for WellPoint Claims application.
• Extensive experience in Insurance Claims processing, Edits, Adjudication, membership and billing
• Performed Senior Business analyst and project manager roles simultaneously.
• Managed a team at offshore India/Manila of 70 people accountable for its performance development Across locations in India and Manila .
• Report the progress of the project as per established guidelines and mitigate the bottlenecks while executing the project plan
• Ensure quality and other established standards and deliverables are as per the project schedule
• Contribute towards test evaluation, closure and securing approval for implementation
• Ensuring that the team has the required technical expertise to execute the project. This involves the identification of key technical areas related to the project and conducting training sessions to plug any gaps. He is also responsible for providing technical assistance over the course of the project.
• Ensuring total adherence to SLAs/KPIs defined for service levels to the customers with focused implementation of process improvements and best practices within support area.
• Conducting risk analysis and implementing preventive initiatives to mitigate them.
• Formulating project budget estimates and implemented internal controls to contain expenditure within defined limits.
• Managing project related accounts and administrative functions.