EXPERIENCE SUMMARY

• Around 6 years of experience in software development life cycle, extensively involved in Business Analysis in multiple domains.
• Strong domain expertise in Financial, Utilities, Telecom and Banking Systems.
• Excellent understanding of business processes and functionality, experience converting these into functional requirements and system requirement specifications and preparing Business Requirements Documents BRD .
• Result-oriented professional with proven ability to drive revenue growth in highly competitive markets. A strong relationship builder with excellent individual and group presentation skills.
• Excellent Business Analysis skills and extensive experience in interacting with various stakeholders and Subject Matter Experts SME's , writing Use case requirements, gathering requirements, preparing Request for Proposal RFP / Request for Information RFI and full life cycle development using Rational Rose Enterprise Architect.
• Experience in making UML diagrams like Use Case Models, Activity Diagrams, ER Entity Relationship Diagrams using MS Visio, EA Enterprise Architect and Rational Suite
• Strong knowledge of SWOT, GAP Analysis, Risk Analysis, Cost Benefit Analysis.
• Experience in defect management tools like Clear Quest, Quality center and also experience with Quality analysis process like Smoke testing, BAT and UAT
• Good experience in documenting existing process, analyzing business requirements, working with requirements traceability matrix and re-engineering business processes.
• Strong working knowledge of SDLC methodologies like Waterfall, Rational Unified Process Development RUP , Agile Scrum.
• Excellent working knowledge of Microsoft Office Tools including MS-Word, MS-Visio, MS-Project, PowerPoint, Excel and Outlook.

Project Management

• Assisting Project Managers in creating the Work Breakdown Structure WBS , budget and estimates.
• Strong experience in Requirements elicitation techniques conducting user interviews and JAD sessions
• Leading User Acceptance Testing UAT and coordinating production support.
• Excellent Written, Communication skills with proven leadership qualities and the ability to work effectively with technical teammates in order to translate business requirements into an effective technical solution and serve as an effective communication channel between the key IT and business contacts.

Confidential

Technical skills:

PROFESSIONAL EXPERIENCE

Confidential

Lead Business Analyst

Project Description:

• The project involved enhancing the current mobile healthcare app for Kaiser Permanente on iOS and Android platforms which would allow customers to view medical record, schedule appointments, view Inbox, send messages to doctor and online pharmacy. Responsibilities
• Involved in preparing the Methodology document for the HIPPA implementation
• Responsible for the development and executions of the UAT test plans in Quality center.
• Conducted UAT User Acceptance Testing sessions with business users and prepared documents for enhancements and bug fixes.
• Coordinated with SCRUM master and the team analyze user stories and further translated them into product backlogs.
• Compiled user stories from the survey responses into a product backlog.
• Uploaded and tracked user stories using Rally.
• Presented the UAT results and findings to the management team and made enhancements proposals.
• Prepared the UAT Test scripts for iOS and Android and uploaded in to HP Quality Center.
• Worked closely with the product owner to manage the enhancements survey questionnaire creation, conduction and review process.
• Monitored the defect tracking process using HP Quality Center.
• Performed GAP analysis and documented the difference between the mobile web and web platform.
• Created Use Case Diagrams and Activity Diagrams with the use of MS VISIO.
• Prepared the As Built document for Sign On functionality.
• Conducted UAT, developed quality procedures documentation adhering business rules.
• After successful development and testing of the product, participated in product release and deployment to end-user.

Environment: SCRUM, Jira ,Rally, HP Quality Center, MS Visio, MS Office MS Word, MS Excel, MS PowerPoint

Confidential

Sr. Business Analyst

Project Description:

• The existing system enabled agents and clients to execute a variety of transactions on the web, ranging from basic account opening and querying to placement of orders, redemptions and executing other transactions straight through.
• The project entailed enhancing the existing system to develop end-to-end CRM solution as per client specifications. The solution enabled the client to track and profile the customers in order to deliver superior personalized service and stay ahead of competition.
• The new functionalities to be implemented were as follows:
• Advanced reporting features
• Providing alerts reminders to subscribed customers
• Providing an integrated online view of Checking, Savings and Credit Card accounts for customers.
• Responsibilities
• Performed GAP analysis and documented the difference between the current system and the desired target system, to show end-to-end business model including swim lanes.
• Worked closely with Project Manger in creating the Work Breakdown Structure WBS , budget and estimates
• Conducted SWOT Analysis to analyze the Strength, Weakness, Opportunities Threats for the Bank
• Gathered Requirements by conducting meetings and interviews from
• Business Users
• Advanced Reporting
• Integration of Checking, Savings and Credit Card Accounts
• Impact Analysis on existing system and performance considerations
• End Users
• Alerts and Reminders
• Promotional Offers
• Prepared the Business Requirements Document BRD and Functional requirements Document FRD
• Worked extensively with RUP methodology and implementation from inception to Transition phase.
• Working knowledge of requirement gathering by conducting personal interviews, developing questionnaire, brainstorming, or role playing to get a better understanding of client business processes and creating requirements traceability matrix for tracking the requirements.
• Designed the Use Cases and Activity Diagrams using Enterprise Architect for all the scenarios of the terminal operation
• Coordinated with development team Involved in review and build launch meetings
• Worked with UI team to create designed prototypes of the reporting application UI screens using Dreamweaver for modules.
• Coordinated with other external application SME's teams to clearly define the protocols of communication between CRM other applications
• Conducted UAT, developed quality procedures documentation adhering business rules.
• After successful development and testing of the product, participated in product release and deployment to end-user.

Environment: RUP, Oracle, C , JAVA, J2EE ,Dreamweaver, RUP, Enterprise Architect, MS Office MS Word, MS Excel, MS PowerPoint , Clear Case, Clear Quest, QC

Confidential

Business Analyst

Project Description: CAPEX

• The project was a web-based application involved creating of the automated leasing IT equipment process beginning from organization/buyer posting a project application through funding/closing by Lender. The system performed all the business functions of the leasing process such as set-up Account information, New Project set-up, Sort Lenders, Bidding process, Document exchange and closing.
• The project involved designing and developing modules for
• Posting Project
• Pre-approval
• Application
• Bidding
• Pricing
• Processing and
• Closing/Funding.

Responsibilities:

• Gathered business requirements by conducting interviews with business users, stakeholders, and Subject Matter Experts SME's . Defined the scope of the project, financial projections and Cost/benefit analysis.
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
• Implemented the Waterfall methodology of application development with its various workflows, artifacts and activities.
• Prepared Business Requirement Document and then converted Business requirements into Functional Requirements Specification.
• Extensively used Rational Requisite Pro to gather and manage requirements. Created and managed project templates, use case templates, requirement types and tractability matrix in Requisite Pro.
• Followed the UML methodology to Create UML Diagrams including Use Cases Diagrams, Activity Diagrams in MS Visio and thus defining the Business Process Model
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Interacting with the developers on resolving the reported bugs and various technical issues.
• After successful development and testing of the product, participated in product release and deployment to end-user.

Environment: Waterfall, Test Director, ORACLE 9.0, Microsoft Project, MS Visio, Rational Requisite Pro, Rational Clear Case and Rational Clear Quest, Weblogic, JSP, Windows 2003, MS IIS 5.0

Confidential

Business Analyst

Project Description

• Confidential is a web-based application designed for Nicor gas. They issue corporate or purchasing card to their employee. The existing system accepts and processes soft data from the card issuing bank, automates and customizes the tasks and reporting that the company would need for expense control and management.
• The new project comprised of enhancing the existing system to support
• Role based reporting Various levels of access and reporting views based on user roles.
• Scheduling pre-defined and custom reports for expense control.
• Allocating card expenses to appropriate accounting codes and cost centers.
• Providing online web access to the expense control management system.

Responsibilities

• Interviewed business users and gathered requirements regarding types of reports required by each department head, frequency of the scheduled reports weekly/ monthly/quarterly/yearly , trend analysis, fields for data filtering, the levels of entitlement for each employee, and the data retention period as per the norm in the organization.
• Attend daily SCRUM meetings, writing User Stories, working with clients and developers.
• Interviewed business users to map each expense category to its corresponding accounting code.
• Discussed the requirements with Scrum Master and technical lead and presented the feasibility to the users.
• Designed the Use Cases and Activity Diagrams using MS Visio

• Created sample Wire frames mockups to make system better understood by Business and Technology teams.
• Created AS-IS and TO-BE business process flow diagrams
• Liaison between the development and business teams to manage the gap between user needs and system design.
• Managed project including setting timelines and milestones, interacting with user, reporting on project status to business unit and produced information architecture deliverables for project
• Regular status updates and reviews all deliverables for conformity with quality standards.
• Participated in User Acceptance Testing of the application.

Environment: MS Visio, My SQL, MS Office MS Word, MS Excel, MS PowerPoint , Load Runner, Agile scrum, UML, Balsamiq

Confidential

Business Analyst

Project Description

• Confidential provides online support for the Dell users. All the requirements from the dell users are noted and reported to respective departments. It has got various modules Products, orders, invoices, call logging, customer information.
• The new project entailed design and development of new features such as
• Integration of the Inventory and Support systems
• Advanced Reporting for open and closed cases, priority levels of open cases, the average response time in resolving a case, Premium vs. Standard support etc
• Creation of a Dashboard based on the above reports
• Importing and exporting contacts from Outlook, Lotus Notes etc

Responsibilities:

• Interviewed business users and gathered requirements for various reports and Dashboard
• Generated a streamlined process to understand the various steps in the project and current functionality of the existing system by interacting with users, management, SME Subject Matter Expert , stakeholders.
• Coordinated in gathering integration requirements between the Inventory and Support modules and translated it in a proper manner to the developers accordingly for each production cycle by creating Traceability Matrix using Requisite Pro.
• Established a business Analysis methodology around the Waterfall Model. Helped develop use cases, project plans and manage scope.
• Prepared the Business Requirements Document BRD and Functional requirements FRD .
• Reviewed the requirements with project manager and technical lead and presented the feasibility to the users.
• Proactively did the risk analysis and implementing the mitigation and contingency plan.
• Coordinating with the team to adhere to follow the best Practices/Standards.
• Analyzed the performance Bottle Necks in the application and discuss with team to fine-tune/improve the performance of the application.
• Validated the backend tables' data using SQL queries.
• Assisted in designing test plans and test cases for User Acceptance Testing UAT to improve the overall quality of the system.

Environment: Enterprise Architect, ORACLE 9.0, .NET, ASPX, HTML, Java Script and MS Visio, Dreamweaver, Requirements Traceability Matrix RTM . Business Objects, Crystal Reports, Rational Requisite Pro

Confidential

Business Analyst

Project Description: Unified sales forecasting

The project was to add a functionality in the website accessible to internal users of AT T's sales organization, to allow them to generate consolidated sales forecasting numbers to report and track them so that would in-turn help in making logical and better business decisions, future investment in new projects and cash flow projections by comparing them to the previous results.

Responsibilities:

• Gathered requirements from three primary focus groups in the company:
• Sales and financial analysts to understand the forecasting techniques and Benchmarking.
• Various internal organizations to generate Highly Processed Data, which will be helpful in future
• Forecasting.
• The users the field sales team members and the management to understand their expectations and format of the forecast
• The requirements were gathered via present document analysis, interviews with corresponding groups and questionnaires for identifying Sales Force Composite.
• Used RUP methodology to analyze and translate business requirements into system specifications, communicating with the business on a broader scale and with an in-depth view
• Performed Gap Analysis in EA, had to understand the current forecasting techniques and practices and get an agreement on the new process from all users.
• Used SQL for querying underlying database tables to verify the concepts.
• Created mock-ups and wireframes using Dreamweaver and presented them to the client business team, stakeholders and design experts for approval
• Did Statistical Demand Analysis by interacting with the stakeholders and marketing team.
• Developed Use Case Diagrams, Activity Diagrams, ER diagrams using Visio.
• Conducted JAD sessions with the various sales team, executives and developers in finalizing the requirement and creating a prototype of the application being developed.
• Assisted in making Gantt chart based on the Work Breakdown Structure for the Agile Methodology in Serena Open Project.

Environment: MS Visio, Agile methodology, MS office suite MS Office Suite Word, Excel, PowerPoint, Outlook , MySQL, XML, Crystal Report, Serena Open Project, Dream weaver, Rational Requisite Pro.