Summary:-

• Over 8 years of experience in Business Analysis, Business Modeling, Requirements Gathering, Technical Documentation and Software Validation.
• Strong Knowledge of SDLC, Agile, RUP methodology, traceability matrix, SRS Software Requirement Systems, System Quality Attributes, Non Functional Requirement Documents, Data Modelling Material and project life cycle
• Experience working with Healthcare, E commerce
• Outstanding skills in Business Analysis, Requirement Analysis, Business Modelling and Use Case Development using UML Methodology.
• An accomplished liaison between Management, Development team and Business Users for gathering requirements and prioritizing them.
• Extensive experience in designing Use Cases, Process Flow Diagrams, Business Requirements and Functional Requirements. BRD , FRD , UAT .
• BPM Business Process , CMS, RTM Requirement Traceability Matrix , CRM Business Analyst experience.
• Strong analytical, communication, problem-solving, decision-making and organization skills.
• Strong Experience with Clinical Trials, Employee benefits and disability, healthcare insurance,
• Knowledge of Kaiser Permanente Healthcare Insurance.

Business Skills:-

• Requirements Gathering
• Business Requirements Definition
• Business Processes research, analysis documentation.
• Use Case Modelling Analysis
• Functional Requirements gathering
• GAP Analysis and Risk Mitigation
• Experience in different relational databases, designing and generating reports.

Technical Skills/Expertise: -

• Software development methodologies: - Requirement Management Methodology RMM , Systems Development Life Cycle SDLC , Agile, Rational Unified Process RUP , Unified Modelling Language UML and Structured Oriented Architecture SOA .
• Office Tools: - OBIEE, MS Word, MS Excel, MS PowerPoint, MS Access, MS Project, MS Outlook, internet Explorer, Outlook, Outlook Express, Adobe, JIRA.
• Languages : - TSQL, HTML
• Operating Systems: - MS DOS, Microsoft Windows 95, 98, 2000, 2003/XP/NT/ME/Vista/7.
• Other Tools: - Micros Fidelio, Micros Opera, Micros Light speed, Micros Galaxy, Agilysys Visual One, Intellect Data Systems IDS , Macros, AS/400, Excel and VBA.

Professional Experience: -

Confidential

Position: Business Analyst

Major Responsibilities:

• Performing Need Analysis to check the level of enhancement required in the legacy system according to the new business requirements.
• Creating a Request for Proposal RFP to define the services and deliverables.
• Interaction with all the stake holders of the business for formulating the requirements.
• Worked with Business Stakeholders, Technical Team, Solution Architects, and Project Managers, Security compliance to formalize and document the Business, Functional and non functional requirements.
• Identified and created use cases from the gathered user requirements and prepared BRD.
• Conducted and coordinated Data analysis and Data Modelling with the technical team.
• Helping the Technical team in Creation of Data Marts, ETL process.
• Knowledge of Remedy Ticketing System
• Helped in designing logical and conceptual schemas, fact tables and dimensions.
• Prepared data dictionary and ERDs.
• Worked with UI designer to create HTML wireframes
• Closely worked with other team members on organizing test plans and training rollout.
• Prepared the User Acceptance Testing UAT plan for testing the product.
• Participated in user training implementation and project sign off.

Environment: Word, Excel, Power Point, LDAP, Cognos, MS-Visio, JIRA, Netezza, XSD, Traceability Matrix, .NET 2.0, ASP.NET, AJAX, Business Objects, HTML/DHTML, SPE, AIM, ORS, OPMS, PMS

Confidential

Position: Business Analyst

Major Responsibilities

• Assist with creation and maintenance all necessary documentation and training materials for Epic Ambulatory application.
• Performed analysis, design, development and maintenance of the Epic Ambulatory applications and other clinical information systems.
• Experience with EPIC user and provider record provisioning, including the development of role-based access, security classes, and user profiles.
• Experience with Epic Hospital Billing and Ambulatory.
• Experience with Epic Healthcare Information Systems.
• Conducted user interviews, gathered requirements, and analyzed the requirements.
• Worked with the business team to collect the business requirements, security and service level requirements and documented them.
• Analyzed set behaviour and contribution to business performance, critical business metrics tracking underlying business trends using Business Objects.
• Participated in the logical and physical design sessions and developed design documents.
• Designed new Business process flows for the existing system as well as for the enhanced system.
• Conducted and lead status report meetings with the business and the IT team on a weekly basis.
• Gained knowledge on Group Employee benefits, Disability, Health Insurance.
• Captured all HIPAA-related EDI data in the repository using FACETS.
• Accepted inbound transactions from multiple sources using FACETS.
• Supported integrated EDI batch processing and real-time EDI using FACETS.
• Recommend tactic to implement HIPAA 5010 EDI X12 837,834,278,270 in the new System
• Worked on Electronic health record system as a CRM web based application.
• Working Experience in Electronic Submissions in standard format E2B.

Environment: MS Project, Microsoft Visio, TSQL, EPIC, FACETS and Business Objects.

Confidential

Position: Business Analyst

Major Responsibilities

• Conducted detailed and comprehensive Business Analysis by working with end users and other stake holders to identify the system, operational requirements, and proposed enhancements.
• Facilitated Joint Application Development JAD sessions with all IT group members for communicating managing expectations and to discuss various means for integrations with current system using an adoption through execution strategy.
• Gathered business requirements from business users such as Employee benefits, disability, Insurance Policy Managers, credit card Managers and drafted business requirement specification BRS .
• Co-authored Business Requirements Specification BRS , Use Case Specifications, Systems Requirement Specification SRS and Change Request along with the Business Group and the IT project group members.
• Identified all necessary Business processes and System Use Cases from requirements, created UML diagrams including Use Case Diagrams, Activity Diagrams, and Sequence Diagrams using Microsoft Visio.
• Understood the Business Logic, User Requirements and test-objectives to develop Test plans, Test cases, Use Case Scenarios.
• Assisted in developing test scenarios, test scripts and test data to support unit and system integration testing.
• Involved in comprehensive testing of the system to check it satisfies functional specifications.

Environment: MS Visio, Business Objects, Rational Requisite Pro, RUP, UML, TSQL, PL/SQL,MS Office, MS-Project, Windows 2000.

Confidential

Business Analyst

Major Responsibilities:

• Worked with business representatives to understand requirements and priorities and ensure that IT work is appropriately aligned.
• Created and managed Use Cases and requirements.
• Facilitated Joint Application Development JAD Sessions and weekly client and team meetings.
• Interacted with the Subject Matter Experts SME and stakeholders to get a better understanding of client business processes and gather business requirements.
• Worked as the primary liaison between the business user and the developers throughout the project cycle.
• Performed Gap Analysis to identify the deficiencies of the current system and to identify the requirements for the change in the proposed system.
• Assessed project status and tracked defects for quality control.
• Documented RTM Requirement Traceability Matrix for traceability of requirements.
• Handled Change requests.
• Handled business requirements for Medicare Part A, Part B, Part C and Part D
• HL7/HIPAA compliance.
• Familiar with HIPAA EDI Transactions 837, 835, 834, 820, 997, 278, 277, 276, 270, 271 .
• Used HP Mercury Quality Center for Requirements and defects management.

Environment: .Net, C , SQL, UNIX ES7000, HTML, XML, Windows 2000, Crystal Reports, Teradata, BizTalk, Cobol, CICS, JCL, DB2

Position: - Business Analyst

Project Description: Confidential is an application that provides electronic payment, transaction, and account management software systems. The project involved analysis of complete account management functionality and support processes from credit card issuance to collections. Team developed a complete system structure along with use-cases, project plan and development estimate.

Major Responsibilities

Was responsible for creating and reviewing business requirements, functional specifications, project schedules, documentation and test plans.

• Worked with production staff to identify and map detailed current processes, identify gaps and failure points, perform Root Cause Analysis and develop functional requirements that supported overall strategy, goals and objectives.
• For complex projects, acted as liaison between IT and business clients to accomplish credit card application enhancements and production bug fixes in support of company objectives.
• Conducted user interviews, gathered requirements and analyzed the requirements using Rational Rose Requisite Pro RUP.
• Identified, researched, investigated, analyzed, defined and documented business processes.
• Conducted workflow, process diagram and gap analyses to derive requirements for existing systems enhancements.
• Assisted with user testing of systems, developed and maintained quality procedures and ensured that appropriate documentation was in place.
• Responsible for identifying and documenting business rules, created detailed Use Cases and conducted User Acceptance Testing. Developed the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge.
• Using detailed knowledge of application features and functions, assessed scope and impact of business needs throughout analysis and completion of all enhancement specifications.
• Acted as a resource in understanding how IS systems carried out business functions and assisted in ensuring timely and effective implementation.
• Developed timelines for project delivery, and managed projects and resources to successful completion.
• Assisted in development of training materials for new technology and process improvement.
• Was responsible for all project documentations and served as a liaison between the business team and the project team by assisting in identifying, understanding, and documenting their business needs.
• Participated in the identification, understanding and documentation of business requirements, including the applications capable of supporting those requirements.
• Collected and documented business processes as well as business rules.
• Collaborated with development architect to develop both high-level and detailed application architecture to meet the business needs.
• Participated in the logical and physical design sessions and developed design documents with help of SQL, TSQL.

Confidential

Position: Business Analyst,

Major Responsibilities

• Gathered user/business requirements, generated business models and use case analysis.
• Implemented a structured system development methodology with emphasis on Rational Unified Process RUP that dramatically improved productivity and reduced errors.
• Analyzed current data stores and generate UML diagrams of logical and physical data.
• Develop system and defined metrics to evaluate performance in innovation, customer satisfaction employee participation.
• Studied project planning and business process.
• Analyzed existing procedures and reported to management to improve productivity.
• Participated in providing analysis to expand the current system to track the activity of the individual loans within the portfolios.
• Worked with end users to identify business requirements.
• Performed requirement sessions with Business users. Writing functional specifications.
• Performed Business Process Modeling using Visio.
• Identified, researched, investigated, analyzed, defined and documented business processes.
• Conducted workflow, process diagram and gap analysis to derive requirements for existing systems enhancements.

Environment: Project Management, Requirements Analysis, GAP Analysis, UML, Use Case Analysis, MS Visio, MS Project and Project Analysis.

Confidential

Business Analyst

Major Responsibilities

• Interacted with SME's to understand the current system and the expected changes.
• Conducted interviews, JAD sessions and one on one session with them to gather requirements.
• Developed the Business Requirement Document BRD and took the sign off from the SME's.
• Wrote SQL and TSQL queries to extract data.
• Closely interacted with designers and developers to understand application functionality navigational flow and kept them updated about business user's sentiments.
• Analyzed system requirements and developed Test plan and Test cases for testing the functionality.
• Produced the visual models for the application using MS Visio.
• Involved in Testing.
• Reverse engineered the BRDs from Detail Design documents which were originally written by the technical team.
• Helped in creating user manuals.
• Used IBM Rational Requisite Pro for Requirements and defects.

Environnent: Oracle 8i, Mainframe, Cobol, JCL, CICS, DB2, TSQL, UNIX, MS Visio, Java, MS Office

Confidential

Position: Business Analyst

Major Responsibilities

• Requirement gathering, analyzing conceptualizing business, user functional requirements for an airline loyalty program.
• Determining the business flow of the system and creating use case models
• Creating business vision, software requirement specification documenting business requirements.
• Bridging the development team with the business requirements of clients.
• Analyzing, reviewing test cases recommend improvements
• Interacting with the client resolving queries.
• Helping or providing training to software development teams on business requirements.

Environment: Jude Community, Rational Unified Process, VB, Microsoft Office, UML

Confidential

Position: - Business Analyst

Major Responsibilities

• Monitoring and updations of: Bankers selling rate BSR on a day to day basis for all major countries.
• Baggage allowances and Mileage TPM MPM Ticketed point mileage Maximum Permitted Miles update as per IATA notification
• New cities creation, Interline Agreements and fare Inhibitions across markets.
• Working to resolve issues reported in Integrity reports on case to case basis. Performing regression testing of HP fares.
• Update Taxes of various countries as notified by IATA Handle requests from Airlines CO, US Air, VS, SN, LX, etc... using the GDS. Provide support to project team for any Industry / Business related queries.
• Understand business case requirement document and work on RFP's of projects.
• Ability to understand client needs and to elicit the requirements their expectations.
• Exposure to different IT service propositions and ability to mix and consultatively sell these service portfolios with the domain background.
• Knowledge of requirement gathering, estimation, planning, assisting in execution activities, creating documents and involved in client interactions.
• Working closely with Project Onshore team Business Analyst Team in US.
• Business analysis expertise in the application of travel - technology solutions and involvement / experience in Pre-sales activities as well.

Environment: Jude Community, CITRIX, LDAP, Rational Unified Process, VB, Microsoft Office, UML, MS Office, SharePoint, Rally, Visio, OU's, AD, LDAP.