SUMMARY

• 7+ years of experience as a Business Analyst and considerable Healthcare / Financial / Banking Knowledge.
• Rich experience in coordinating Joint Application Development (JAD) Sessions and effectively interacting with on - shore and off-shore business users across multiple locations.
• Extensive exposure to various SDLC Methodologies like Agile, Waterfall, RUP.
• Strong understanding of Investment banking, Bonds, Equities, and Portfolio Management.
• Experience in conducting various analysis including ROI, AS-IS and TO-BE, GAP, Cost-Benefit analysis and Risk Analysis.
• Proficient in UML - Use case Diagrams, Activity Diagrams, Sequence Diagrams and Class Diagrams.
• Experience in working with the QA Testing Team, assisting in the creation of Test Plans and Test Cases and also UAT (User Acceptance Testing)
• Extensive knowledge of e-commerce, loan, debit card, credit card, credit card application process, electronic payment processing, stocks, commercial and retail banking, Financial Statement Analysis, Accounts Payable, Accounts Receivable, FX Trading, and mortgage industry.
• Good knowledge of the payment processing industry and hands on experience working on FX and Options Trading Applications.
• Proven expertise in gathering, analyzing and documenting business requirements and developing Business Requirement Document.
• Extensive knowledge and experience in GAP Analysis, SWOT Analysis, Financial Statement Analysis, analyzing industry and market trends.
• Good working knowledge of MS Visio, MS Projects, and MS Office tools.
• Performed GAP Analysis and Cost Benefit analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements.
• Proficient with Rational Tools (includes Rational Requisite Pro, and Rational Rose) and Microsoft Office tools (includes MS Project, MS Visio, MS Access, MS Excel, MS Word, MS PowerPoint).
• Strong Communication and Presentation Skills substantiated in past assignments with developers, project managers, subject-matter experts, stakeholders, system implementers, and application end users.
• Extensive experience with process modeling using UML, flow charts, task diagrams, sequence, Activity Diagrams and Use Cases.
• Facilitated JAD session and requirements review meetings with all functional groups and participated in industry events.
• Documentation of the Test Plans, Test Cases, Test Scripts, Test Procedures based on the Design Document and User Requirement Document.
• Trace and inform business requirement changes through the lifecycle of the project using Rational Requisite Pro while maintaining customer needs and maintain Requirements Traceability Matrix (RTM) to keep the stakeholders informed of the progress of the project.
• Analytical, methodical, and resourceful approach to problem solving.
• Good understanding in the Business Workflow of Insurance and Financial industries.
• Good understanding of Change Management strategies.
• Knowledge and hands-on experience with Basel II, Crystal Reporting, SAS, MS SharePoint.
• Identifying and documenting root causes and corrective actions to meet short- and long-term business and system requirements.

TECHNICAL SKILLS

Methodologies: SCRUM, Agile Development, ITIL, SDLC, Lean, Value Stream Mapping

Process/Modeling Tools: Business Process Analysis & Design, Requirement Gathering, Use Case Modeling, User stories, JAD/JRP Sessions, Gap Analysis, Root Cause Anlysis, and Impact Analysis.

Operating Systems: UNIX, Windows, Linux, and MS-DOS

RDBMS: Oracle, SQL Server and MS Access

Utilities/Application: MS Project, MS Visual, MS Office, MS Visio, MS Visual Studio, SharePoint

Testing Tools: Rational Enterprise Suite, Test Director, Load Runner, QTP, Quality Center, Win Runner, Load Runner, Quick TestPro

Databases & Tools: Oracle, MS SQL Server, HP Quality Center, Tableau, Qlikview

Quality Management: Sigma, ISO standards, CMM, SOX Compliance, Kanban, Kaizen

PROFESSIONAL EXPERIENCE

Confidential, NEW YORK, NYOCT

SR BUSINESS ANALYST

RESPONSIBILITIES:

• Established a Rational Unified Process (RUP) centric business analysis methodology.
• Collaborated in building abusiness analysis process modelusingRational Rose, Requisite Pro, and Visio.
• Provided key initiatives in working with users in defining project and system requirements.
• Provided inputs in the strategic development of detailed project plans, work assignments, target dates etc.
• Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
• Knowledgeable of the various phases Surety claims.
• Conducted mass user interviews with brokers, enterprise user representatives and SMEs.
• Provide customer service and support forProperty & Casualtyrisk management needs
• Processed annuitant transaction to move their payout investment from one separate account to another
• Developed the workflow to produce the output for the user in Pega Systems using HTML.
• Prepared Business Context Diagram, Use Case diagrams and corresponding Activity Diagrams using Rational Rose to depict the workflows to be incorporated into the development of PegaBusiness Process Management (BPM) tool.
• Responsible for the development of a Data Warehouse for personal lines property and casualty insurance.
• Meticulously assessed data from various sources and generated conceptual and logical database designs using ERwin data modeling tool.
• Experience in managing the changes in requirements by Unified Change Management Tools (UCM) like Rational Clear Quest.
• Designed and developedUse Cases, Activity Diagrams, Sequence Diagrams, OOD using UML
• Performed requirement analysis, went through all the use cases and issue logs.
• Developed strategic partnerships with the business unit to prepare a solid knowledge base of the business line, including the business plan, products, and process’and revenue streams aimed towards problem solving.
• Helped design scope documents and the Request for Proposal (RFP) after extensive ROI analysis and coordinated with top management for the approval process.
• Played a key role in the planning, testing and implementation of system enhancements and conversions.
• Played a key role in facilitating the testing and implementation ISO rule and rate changes.

ENVIRONMENT: RUP, Clear Quest, SQL Server 2012, MY SQL, PL/SQL, Java, J2EE, RFP, Rational Rose, Requisite Pro, Windows, SharePoint,MS Office(MS Word, MS Excel, MS PowerPoint, MS Visio), .NET, Oracle, Crystal reports, RUP, UML, SQL, SWOT analysis, GAP Analysis, Win Runner, SSIS, SSRS, Crystal Reports.

Confidential, RICHMOND, VA

BUSINESS ANALYST

RESPONSIBILITIES:

• Functioned as a primary bridge between the business, operations, and the technical areas throughout the project cycle.
• Conducted user interviews at both in-house and client locations, Gathered business requirements, supporting transaction processing.
• Linked business processes to organizational objectives, perform critical path analysis, and identify opportunities for business process improvement
• Created requirements analysis and design phase artifacts using RequisitePro, Rational Rose and Smart Draw to create DFDs, ER diagrams, Use cases, Activity/State chart, Sequence, Collaboration and Deployment Diagrams.
• Established a business Analysis methodology around the RUP (Rational Unified Process)
• Followed the UML based methods using Rational Rose/MS Visio to create: Use Cases, Activity Diagrams / State Chart Diagrams, Sequence Diagrams, and Collaboration Diagrams
• Performed Feasibility Analysis, Risk Analysis and Gap Analysis on vendor/third party tools.
• Facilitated User Acceptance Testing (UAT) with the stakeholders and the business users, and the errors discovered were fixed and then verified via regression testing.
• Designed and implemented basic SQL queries for QA testing and report / data validation.
• Performed Back end testing, performance testing and load testing via navigation and workflow of the Application.
• Conducted Joint Application Development (JAD) sessions with stakeholders throughout SDLC to resolve open issues.
• Used Rational Clear Case and Clear Quest as Configuration Management and Change control tools.
• Responsible for all project documentations
• Partnered with the technical areas in the research and resolution of system and process problems.
• Provided strategic support in development of detailed project plans, work assignments, target dates etc.

ENVIRONMENT: MS Office, Windows, MS-Project, Oracle, RUP, UML, SQL, Rational Rose, MS Visio, SWOT analysis, Rational SoDA, Visual Basic, GAP Analysis

Confidential

BUSINESS ANALYST

RESPONSIBILITIES:

• Worked closely with Business and Project Management team to monitor project initiatives, collaborate with BSA team to notify upcoming requirement request
• Scrum Master role in integration of SAP Financial reporting & Tableau, SAP Invoice management & HP QC modules
• Facilitated Requirement Elicitation meeting with Business Team to capture the Business Rules, New system requirements and Enhancement of existing functionality
• Conducted Joint Application Development (JAD) sessions and interviewed Subject Matter Experts (SME), asking detailed functionality aspects of business process
• Tracking critical path and project timelines, facilitating meetings both internally and externally
• Created Use case diagrams & Business Process diagrams to bridge the GAP between AS-IS & TO-BE systems
• Responsible for preparing the process mapping document of systems and getting a signoff from the business and various stake holders
• Converted the BRD into Functional Specification Document and Technical Specification Document
• Monitored the Change Request Log using ServiceNow and inform the team with new updates
• Facilitated user acceptance testing (UAT), A/B testing and regression testing
• Environment: System Analysis, GAP, JIRA, SAP BO, Tableau, SCRUM, SDLC, HP Quality Center

ENVIRONMENT: System Analysis, GAP, JIRA, SAP BO, Tableau, SCRUM, SDLC, HP Quality Center

Confidential

BUSINESS ANALYST

RESPONSIBILITIES:

• Release POC incritical Datacenter Virtualization, migration of 30K+legacy BI servers to Oracle Cloud
• Analyzed business requirements and segregated them into high level and low level incidents
• Created use cases using UML and managed the entire functional requirements life cycle using Rational Unified Process (RUP)
• Conducted JAD sessions to reach consensus on application functionality when migrated in Cloud
• Performed Gap Analysis to identify requirements for the proposed virtualization environment
• Derived Functional Requirement Specifications (FRS) based on client SOA requirement
• Created data dictionary for often used technical terminology for benefit of management and customers respectively
• Performed Unit testing of the jobs and Integration testing of the developed schedules for analyzing the actual and expected results
• Re-Engineered Business Processes reducing manual efforts by automation on Oracle Enterprise Manager
• Delivered baseline configuration audition compliance with, ISO 20000 and CMM level 3

ENVIRONMENT: System Analysis, GAP, MS Project, Oracle BI, Virtualization, Oracle EM, RUP, Oracle ITAS

Confidential

SOFTWARE ENGINEER

RESPONSIBILITIES:

• Created and managed various documents like analysis document, mitigation plans, specification document, scope document, vision document, functional specification document, and impact analysis document.
• Successfully conducted Gap analysis in order to estimate the benefits of the new system V/s the existing system.
• Created use case diagrams to provide appropriate decomposition to the use case model using Rational Rose.
• Documented the business and the functional requirements to prepare the Business Requirements Document and the Functional Specifications Document.
• Used Business Requirement Document and Functional Requirement Specification Document in order to document the business process.
• Conducted various JAD sessions and brainstorming sessions in order to understand the needs as well as requirements of the loan officers, credit analysts and other senior bankers as well as created storyboards.
• Used MS Projects during numerous stages of the project in order to manage the project schedule.
• Effectively performed the function of a liaison between the client and the team as well as communicated cohesively with the technical team.
• Extensively used SQL for data extraction.
• Used Change Request Form (CRF) in order to process the change requests from the client side.
• Created and managed the defect status report.

ENVIRONMENT: MS Project, MS Visio, MS Office, SQL Server, SQL, Windows/Unix, Requisite Pro, Rational Rose