Background Summary:

• Over 5.5 years of experience as a Business Analyst in IT and software development context, having contributed to successful development of automated solutions and custom client-server applications in Finance, Banking and Mortgage domains.
• Strong knowledge of the Software Development Lifecycle SDLC and involvement in entirety of SDLC process - requirement gathering, design, development, software release and maintenance.
• Expert knowledge of the Rational Unified Process RUP development methodology and its application, especially in support of requirements gathering, analysis and management throughout the Inception, Elaboration, Construction and Transition phases in iterative manner.
• Excellent knowledge in Fixed Income Instruments, Insurance, Mutual funds and securities.
• Experience in using business process models context, data flow and Entity Relationship Diagrams ER-Diagrams as precursors to workflow development, re-engineering, functionality enhancement, migration to new technology and value-addition of existing business solutions.
• Experience in conducting GAP Analysis to identify differences between the organization's goal and existing processes as well as experience in As-Is and To-Be business process modeling to define and understand the current business process and analyze it to formulate future desired business process
• In depth experience with requirements gathering, analysis, communication and management and extensive familiarity with each phase of the Requirements Life Cycle, including various methods of elicitation, evaluation of data sources, negotiation, development and documentation of specifications from requirements, and ensuring traceability, validation and verification
• Experience in entirety of Request for Proposal RFP process, including production of RFP document.
• Experience in conducting Joint Application Development JAD sessions, Q A sessions, and personal interviews analyzed outcome of these sessions and well understood requirements proposed alternative tasks estimated time, budget and scope of the project
• Skilled in tailoring of transparent and comprehensible Business Requirement Documents BRD and System Requirements Specifications SRS so as to facilitate the optimal translation of core business priorities into sound technical solutions.
• Comprehensive working knowledge of UML, including development and interpretation of Use Case, Class, Object, State, Sequence, Activity and Collaboration diagrams
• Expertise in the use of IBM's Rational Development Suite in support of the RUP, including use of RequisitePro in requirements management, ClearQuest in change and defect tracking and Rational Rose in developing UML diagrams
• Expertise in managing the User Acceptance Testing UAT process in order to ascertain confidence levels from the end users as to how the final system will perform in production
• Good knowledge in RDBMS concepts, Database relationships and utilizing SQL through query statements
• Exceptional interpersonal and technical writing skills along with demonstrated leadership ability and team spirit, allowing for remarkable effectiveness as liaison between business and IT concerns and productive communication with colleagues, clients and vendors across all functional disciplines

Tools and Technologies:

Confidential

Professional Summary

Confidential

Business Analyst

Confidential is the seventh largest bank in Confidential by branches and serves approximately 17 million customers. The scope of the project was the development and implementation of an enterprise Web-based interface system supporting primarily the Mortgage Loan Origination system. I have worked closely in setting up the initial application process from inception and elaboration phases. The project involved working from a compliance perspective with Kinetic Service Request Center SRC . It was integrated with the BMC Remedy ITSM Suite that is fully integrated to service request, identity, and knowledge management applications implemented to provide increased operational efficiency and improved customer service. The application design was aimed to improve the customer experience while navigating to various options depending upon the customers' ability to repay. The application aimed to provide definitions for the terminology for better understanding, user friendly representation like graphs and tables. User friendly calculator was designed with various options, which helps the users in making decisions to buy or rent a house. The new systems approach required to address all aspects of the loan life cycle starting from origination to Loan closure.

Responsibilities:

• Gathered User and Business level Requirements from SMEs from various departments like accounting, finance and Information Systems and designed the business requirement collection approach based on the project scope using RUP.
• Has been an active player in all phases of the software development Life Cycle SDLC , from inception to implementation.
• Worked closely with the PMO group in defining timelines schedules for the project.
• Actively participated in focus groups in gathering smart ideas to improve the system and bring unique experience to the end users.
• Key liaison between business unit and development groups in a Service Oriented Architecture SOA environment
• Designed data flow diagrams DFSs , Entity Relationship Diagrams ERDs and Web page mock ups using Rational Rose and MS.
• Created Use Case Models, Analysis Models, Design Models, Implementation Models, authored Use Cases, Use Case Diagrams, Behavior Diagrams sequence diagrams, activity diagrams based on UML methodology using IBM Rational Software Modeler and MS Visio.
• Analyzed the requirements and designed prototypes and worked on preliminary user manuals.
• Facilitated discussions, presentations and preparation of the burn out charts and estimated the schedule of the project timelines.
• Identified and analyzed the core business ideas and methodologies to define and document business processes and prepared Project progress reports.
• Conducted workflow, data analysis and GAP analysis to derive requirements for existing systems enhancements.
• Assisted team members in implementing the Loan Boarding transaction using MISMO XML data standards.
• Assisted user testing of systems in developing and maintaining quality procedures, and ensuring that appropriate documentation is in place
• Conducted highly interactive JAD sessions with project's stakeholders such as users, QA analysts, and project management team, identifying and resolving issues.
• Knowledge on documentation of the process flow of Agile and various Scrum artifacts.
• Developed the Test Scenarios, test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and product knowledge. Tested the application and reported the bugs to the development team during BETA testing process.
• Supported Unit testing and User Acceptance Testing UAT and assisted in System Integration.
• Worked closely on an internal compliance- related project designed to get better audit trail information for the compliance tickets generated in the Service Request Center, compatible to the new Remedy version 7.5
• Dedicated a good portion of time with QA team in performing front-end and back-end Regression testing.
• Facilitated Information Technology auditing and maintained QA metrics.

Environment: UML, MS Office Suite, scrum Agile implementation, IBM Rational Software Modeler, HTML, SQL server 2000, Oracle 11i, MISMO XML, SharePoint, Test Director, HP Quality Center and Quick Test Professional, Clear Quest.

Confidential

Business Analyst

Confidential is the largest insurance firm, leading provider of Property Casualty, life, and specialty insurance to commercial, institutional, and individual customers. The Project was a web based application, which was enhancement of a Commercial Line of Property Casualty system, to meet the on-line insurance requirements of customers Such as Login, registering for new policies, making changes for existing policies and sending alert to customers. System also handles claims processing, payment processing and account maintenance of customers.

Responsibilities:

• Interfaced with the client as part of the Requirements Engineering team to finalize the project scope.
• Assisted the PM in developing Use Cases and project plans and also managed changes to the scope of the project.
• Involved in analysis, Business Requirements gathering in Joint Application Development JAD sessions for a Personal Lines Underwriting following CMM standard methodologies.
• Conducted user interviews, gathered Requirements, analyzed the Requirements and managed changes using Rational Suite.
• Conducted interviews with end-users to collect requirement and business process information.
• Worked closely with the SME's like Property Casualty Sales Representatives, Account Managers, Underwriting Directors, Officers, SVP Chief Underwriter, Loss/Risk Control Consultant and Sr. Security Administrator.
• Worked with underwriting department to evaluate risk, exposure of potential clients and also measured risk exposure and determined premium.
• Performed extensive Requirement Analysis including data analysis and gap analysis.
• Participated in various stages of data and requirement analysis for project needs.
• Identified internal and external system requirements, design and configuration set-up, also created User Documentation and conducted training classes.
• Developed business requirement specification documents as well as high-level project plan.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and OOD using UML.
• Created Logical Data Models of the Database
• Assumed ownership of Use Case Diagrams, Use Case narratives and other various artifacts.
• Relieved pressure off the PM by maintaining artifacts and portions of the project binder.
• Documented and delivered Functional Specification Document to the project team.
• Participated in the logical and physical design sessions, assisted and developed high and low level design documents.
• Conducted User Acceptance Testing UAT .
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project life cycle.
• Performed task decomposition, delegated tasks and monitored project milestones using MS Project.
• Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database
• Assisted the PM in performing Risk Assessment, Management and Mitigation.

Environment: Microsoft Office Suite, Microsoft Visio, UML, Windows NT/XP, Oracle, PL/SQL, SQL Server, VBScript, C . NET, ASP.NET, Business Objects, TestDirector,

Confidential

Business Analyst

Confidential is a financial service company offering a variety of banking products and financial solutions like personal banking, small business, retail banking, home financing and equity loans, asset management, wealth management, corporate and investment banking and credit card services to its customers. Personal Banking involves opening and maintenance of checking, savings, recurring deposit accounts and personal loans. Web banking project is an online banking application that enables customers to access their checking and savings accounts, and credit card account through the Internet.

Responsibilities:

• Conducted detailed and comprehensive business analysis by working with the client IT staff, store managers, supervisors, and end-users, in order to identify system and operational requirements and improvements.
• Assisted client in development of business requirements, including identification of opportunities for improvement and optimization of business processes
• Used Requisite Pro to document requirements, associated change requests with requirements and connected requirements with Use cases.
• Conducted Gap Analysis to show the current and proposed functionalities of the system.
• Analyzed and documented Business requirements and detail design of the software for full understanding of the business.
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
• Documented business workflows textually as well as in UML diagrams State diagrams according to RUP, for the stakeholder review
• Create specifications to be used by developers, project managers, quality assurance engineers, technical writers, and software architects in constructing the product
• Track and maintain Stakeholder requested enhancements and changes using Rational Clear Quest
• Reviewed development plans, quality assurance test plans and user documentation to ensure correct interpretation of original specifications
• Maintained a close and strong working relationship with teammates, developers, testers and management staff

Environment: HTML, MS Word, UML, Oracle9i, PL/SQL, Test Director, WINDOWS 2003

Confidential

Business Analyst

The project at Washington Mutual was to design, alter, and update their investor platform. The Security Tools Integrations System is designed to combine the integrated modules of equities, mutual funds, fixed income management and stock exchange market. It allows inputting all the information about the different investments and individuals in the main application form that is tied up with number of other forms in a precise workflow. Investors can also interact with traders.

Responsibilities:

• Worked closely with Business end-users, developers, project managers, customers to ensure effective delivery of application. Used UML/RUP to develop requirements.
• Analyze derivatives, equities, fixed income, and support traders using the system
• Responsible for creation of Collaboration Diagrams, Activity Diagram, Project Flow Diagram, and Use case diagrams in MS Visio.
• Prepared Use Cases, Sequential Diagrams with detailed screen layouts with regards to displaying the interactions of the system and users in functions such as purchasing stock options.
• Performed cost-benefit analysis at the initial level in order to fulfill the business case on feasibility standards.
• Created Test Plans that contains test scripts, test cases, test data and expected results for the User Acceptance testing.
• Participated in detail data analysis of both data elements requested by the business and data source for the date warehouse initiative.
• Performed data loading using SQL Loader to assist Data Warehouse developers in the date warehouse initiative.
• Gathered requirements for enhancements and documented the current state of process pertaining to the Accounts Payable Account Receivable application of the corporation.
• Assisted developers to implement data mart and ETL routines for the data warehouse initiative
• Performed data analysis and validation in the deployment of an enterprise data warehouse application.
• Assisted developers in translating business requirements into dimensional data model to support the billing data mart using Erwin
• Helped prioritize implementation of Work requests to meet SOX compliance.
• Involved in Data validation for different applications related to the project.
• Complete and thorough testing for the entire SDLC, including version and change control using rational clear quest and rational clear case.
• Data mapped various applications.
• Documented and published information related to each level in the process model of the application.
• Created the Conceptual Design document and reviewed and signed off on the Detail Design Document.
• Exclusively used SQL and T-SQL for designing, modifying and maintaining tables, views and stored procedures accordingly
• Supported Unit testing and User Acceptance testing and performed Assembly, System Integration and User Acceptance testing. Dedicated a good portion of time with QA team in front-end and back-end performing Regression testing.
• Provide analysis support to business end users in the Fixed Income area.
• JAD Sessions were conducted to understand the detailed requirements.
• Perform risk analysis at initiation stage.
• Involved in the meeting with Business Process Owners, SME subject matter experts and Marketing Team for Requirements gathering in Definition Stage.
• Perform requirement tracing during the SDLC using the Requirements Traceability Matrix.

Environment: Windows 2000 / NT, UNIX, Oracle 8i, ETL, MS Office, MS Visio, Project, SOX, Rational Tools, PL/SQL, UML, Basel II, WinRunner, TestDirector