SUMMARY

Overall 7 years of IT experience specializing in Business Analysis. Ambitious, creative and dedicated technology professional with strong background in evaluating and defining business requirements for complex enterprise solutions. Highly skilled in interacting with clients and business users, supporting variety of projects spanning entire software development lifecycle. Offer invaluable experiences in requirements elicitation and analysis, preparation of requirements documentation, working closely with SME's and client project managers to prepare use cases and functional specification documents.

AREAS OF EXPERTISE:

• Business Analyst with 7 years of diverse experience in Information Technology with focus on Business Analysis, Requirement Gathering, Software Validation and Web Application Services. More than four years of successful, progressive experience in all phases of the Software Development Life Cycle SDLC
• Expert in business process engineering and software development life cycle, including analysis, design, development, testing and implementation of software applications.
• Advanced skills in querying, analyzing and evaluating business transaction and process data.
• Good experience in Experience in areas of Business Analysis, Change Management, Configuration Management and Project Management.
• ITIL Certified Business Analyst
• Experience in facilitating Joint Requirement Planning JRP sessions with Business User Groups, conducting Joint Application Development JAD sessions with IT Groups and Conflict Management with Project team members.
• Highly skilled in handling B2B portal development, e-commerce, retail, credit system, Web services, Interactive projects, data migration and application decommissioning projects.
• Strong experience in conducting User Acceptance Testing UAT and documentation of Test Cases. Expertise in designing and developing Test Plans.
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments
• Extensive experience in developing Use Cases, conducting Gap Analysis and Impact Analysis, and Risk Analysis.
• Good understanding of business process and integration with excellent relationship building skills.
• Responsible to Track, Document, Capture, Manage and Communicate the Requirements using Requirement Traceability Matrix RTM which helped in controlling numerous artifacts produced by the teams across the deliverables for a project
• Developed excellent problem solving and communication skills by being a liaison between the Business Users and Technical Teams.

CONFIDENTAIL

TECHNICAL SKILLS

• Operating Systems: Windows, iOS, UNIX Android and Mac
• Applications: MS Word, MS Excel, MS Project, MS PowerPoint, DOORS and MS Visio
• Database: SQL, DB2 and Oracle
• Functional Tools: Quality Center, QTP, SharePoint, MS SQL 2008 Report Builder, Wireframe and Requisite Pro
• Soft Skills: Presentation Skills, Personal grooming and etiquette, Mentoring and Time Management

PROFESSIONAL PROJECTS:

CONFIDENTAIL

Role: Business System Analyst

Project Description:

CONFIDENTAIL creates a single point for addressing all the grant opportunities and related contract issues. All 27 agencies in New York will go through the single system for building up the grant opportunities, building contracts and issuing related payments. Grants Gateway is a system, which is created to build the grant opportunity, contract, payments and vouchers. We created the application related to the entire payment process from issuing the payment orders to issuing the vouchers.

Responsibilities:

• Understand the current workflow process and mapping it with the Grants Gateway system
• Meet up with different agencies such as Department of Health, Department of homeland security, etc to gather their current process and their requirements with respect to Grants Gateway.
• Involve in creating the process for bulkloding the data from external system to the Grants gateway system.
• Reconcile Contract header, Payment order and voucher against the system generated and created automated process for reconciliation.
• Involved in Extracting big data's Data related to claim, vendors, payments, vouchers, etc , Transfer into Excel sheet for analysis and load back to the client Agencies and back to database with new Attributes.
• Involved in pilot conversion and Cutover conversion projects with different State Agencies.
• Document the requirements as a Functional specification
• Gather and documented High Level requirement SWOT Analysis from 27 agencies.
• Use pencil to create Mockup screens and updated the functional specification.
• Create the process to address negative expenditure with respect to the payment.
• Create Uses cases and swim lane diagram using MS Visio to have a detailed process flow understanding.
• Create process for advance, retainage release, claim and withholding release calculation and payments.
• Help the Agencies to use the new Grants Gateway system.
• Create UAT test cases for the Grants Gateway system.
• Conduct JAD Sessions with agencies to resolve open issues, change requests so that the application meets the business requirements.
• Manually create the contract header payment order and voucher using excel to have better understanding for documentation.
• Analyze Risk and documented Risk Logs and created Requirement Traceability Matrix RTM as a roadmap for the 'TO BE' system
• Environment Tools: Peoplesoft, Tumble weed server, MS Word, Excel, PowerPoint, MS Visio and SQL

CONFIDENTAIL

Role: Business Analyst

Project Description:

CONFIDENTAIL is an insurance company for which we developed an enterprise solution for their Surety line of business using Java-J2EE technology. This project is actually a Business and Technology transformation from their Mainframe legacy system, which required so much manual intervention, and we developed an end-to-end integrated solution using Agile Methodology, that helped the underwriters and other end users life lot easier. Elicited the User Stories using Ice scrum tool and delivered the product on 4 Weeks Scrum Cycle.

Responsibilities:

• Met with Underwriters and Operation Assistants on knowledge transfer using the legacy system to understand Surety line of business
• Interviewed Underwriters, Technical and operation assistants on their current mainframe process and understood their needs to be implemented for a user-friendly environment using J2EE technology.
• Worked under fast pace Agile Methodology and successfully deployed the project in each Sprint cycle.
• Documented the user storied using Ice Scrum.
• Prioritized the product back logs along with the Scrum master and assisted the Agile Team for successful delivery in each Sprint.
• Facilitated Sprint planning meeting and daily scrum standup meeting.
• Worked together with underwriters in the process of claim analysis procedure and quotation procedures.
• Worked within multi Platform Environment Mainframe, Java, UNIX
• As a business analyst, initiated, engaged and employed relationship-building in order to achieve successful design and implement business processes best suited for the field in Upcoming Releases
• Gathered and documented High Level requirement SWOT Analysis from business users.
• Interviewed Business Users with detailed questions and carefully recorded the requirements in a format that can be reviewed and understood by both business and technical team
• Migrated existing Data model to new data Model that adapts new enterprise tool.
• Analyzed Risk and documented Risk Logs and created Requirement Traceability Matrix RTM as a roadmap for the 'TO BE' system
• Conducted JAD Sessions to resolve open issues, change requests so that the application meets the business requirements and dead lines
• Extracted and tested the data using SQL query.
• Created Use cases, process flows and business requirements documentation using Visio.
• Created the sequence diagram for the process and identified the process gap using MS Visio.
• Assisted QA team in System test cases creation and review.
• Created UAT test cases to help business users in UAT
• Worked with business users and technical team for early fixes on UAT defects.
• Environment Tools: Mainframe, Java J2EE, Ice Scrum, MS Word, Excel, PowerPoint, MS Visio, SQL, DB2, and MS SharePoint for content Management.

CONFIDENTAIL

Role: Business Analyst

CONFIDENTAIL is a leading apparel store in CONFIDENTAIL , which extended its footprint in retail sector that, includes home improvement, electronics, gifts, flowers etc. The project is a web based ordering system that allows the customer to order products using a shopping cart function. Also it is linked to the credit system that the customer can avail monthly. The system performed all the business functions of accounting, distribution, e-commerce, human resources and CRM.

Responsibilities:

• Performed requirement analysis by gathering both functional and non-functional requirements based on interactions with the Business Users, Marketing Team, Financial Team stake holders.
• Worked on the Cloud Environment where the website was hosted by Service provider.
• Integrated with multi vendor and Dealers in the process of acquiring their requirements and documented in BRD.
• The Ecommerce Website re engineering involves selecting the products, adding items to the cart and paying Online SSL . Also include mobile application for the Next Plc.
• Used Salesforce.com for CRM tool that involve in storing and accessing the customer details centrally.
• Created workflows in Salesforce CRM tool for email alerts.
• Analyzed the data such as Customer against their monthly activity, store against online customer, Store sales against Online sales using MS SQL 2008 Report builder for better analysis of the process flow.
• Documented the requirements gathered from interviews and JAD sessions.
• Cross-collaborated the BRD with the Requirement Traceability Matrix.
• Assessed the flaws in the existing as-is system and made recommendations of Business process improvements and incorporated them in the future to-be system design.
• Involved in Complex data analysis using qualitative and quantitative analysis. Represented the data output in the form of trend analysis, Pivot table, target market etc.
• Created Gantt chart for each functional domain and correlated with the project team to ensure the correspondence with the schedule.
• Wrote user requirements specification URS and Functional requirements specification FRS documents as per the business requirements and process flow.
• Developed Use Cases and prepared the detailed work flow diagram based on the proposed enhancement for the system.
• Performed gap analysis to compare the existing system with the proposed system and documented new requirements and features.
• Extensively interacted with both user group and development team in coming up with structured charts, class and sequence diagrams.
• Created UAT test cases and worked with the technical team for early fixes.
• Environment: .Net, SQL, Cloud, salesforce.com, MS Word, MS Excel, PowerPoint, MS SQL 2008 Report Builder, MS Visio and SharePoint for content management.

CONFIDENTAIL

Role: Business Analyst

CONFIDENTAIL is an end-to-end invoicing process and tool that allows enterprise service to have an integrated end-to-end client invoicing billing Solutions. This is a migration project that reduces the manual intervention and enhances the relationship with the clients.

Responsibilities:

• Partnered with Business Units in capturing requirements, features, and functions.
• Worked with Clients Financial SPOCS to identify and coordinate new IT system developments and/or enhancements.
• Performed analysis on existing systems, recommended enhancements, and implemented strategies to streamline current processes
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Facilitated JAD sessions with SMEs and business analysts from other feeder systems for a detailed analysis and a better understanding of impact of various projects on each other.
• Identified, tracked, monitored and communicated project-related issues, scope changes, variances and contingencies that may arise during the implementation of IT projects. Facilitates amicable solutions with the appropriate customer s .
• Acted as a liaison among stakeholders in order to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information systems.
• Worked with end users to determine business needs/requirements for new/enhanced systems or applications.
• Facilitated cross-functional team meetings to develop and implement business solutions and optimize operations, conducts impact analysis of new products, systems, upgrades and changes for department/functional areas, and evaluates systems and business processes for feasibility.
• Executed project related test plans through QA, LOAD, and Production environments.
• Environment Tools: Java, MS Word, Excel, PowerPoint, MS Visio, SQL, Oracle and MS SharePoint for content Management.