SUMMARY

• Business Analyst with around 8 years of extensive involvement in Banking, Mortgage Insurance and Mobile Insurance
• Documentation, testing, and Implementation of projects in the Banking Financial services domain.
• Rigorously involved in, Process Analysis, Documentation, Testing, Implementation and Change Management
• Good Experience in full Software Development Life Cycle SDLC including Analysis, Design and Review of Business and Software Requirement Specifications Development and Testing as per the RUPs Iterative Software Development Life Cycle process.
• Good understanding of Rational Unified Process RUP , Unified Modeling Language, and AGILE software development methodologies.
• Further experience includes Providing Accounting Analysis and Support for Corporate Clients.
• Excellent written skills in documenting Business Requirements Document BRD , Use Case Specifications and Functional Specifications document FSD
• Excellent analytical and problem solving skills in designing and implementing innovative business process and provide system solutions using new approaches, technologies and training for various industry applications.
• Possess a strong analytical, verbal, inter-personal skills that helps in communicating with Developers, team members, writing the reports and test documentation
• Adept at authoring Use Case Models, Activity Diagrams, and Work Flow diagrams based on UML methodology using MS Visio.
• Proficient in determining feasibility, identifying and recommending business process improvements where appropriate and finding realistic solutions.
• Outstanding communication skills and ability to work effectively with technical teammates in order to translate business requirements into an effective technical solution and serve as an effective communication channel between key IT personnel and business stakeholders.

COMPUTER SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Business System Analyst

Responsibilities:

• Proactively work with Program Manager with respect to QA.
• Interaction with Intake, off-shore development/testing teams and interfaced with business owners.
• Participation in SCRUM, stands up, and Sprint planning meetings.
• Work with offshore development and testing teams to convey acceptance criteria.
• Identifying cross-dependencies of User Stories among different applications.
• Documenting Acceptance Criteria for QA and User Acceptance Testing Scripts UAT for end user testing.
• Maintaining and updating SharePoint with approved documents after getting them reviewed by the stakeholders.
• Working as a liaison between the stakeholders, various SMEs, the developers, and testers.
• Created Mock-ups for better visualization and understanding of the software solution for the stakeholders, developers, and testers.
• Extensively involved with ETL for sending data
• Defined various scenarios for testing the application and analyzed test cases developed by the QA Team.
• Conducted workflow, process diagram and GAP analysis to derive requirements for existing systems enhancements.
• Use the triggers for applying holds in claim process flow.
• Produced functional specifications and obtained customer approval. Acted as liaison between the customer and the development team to determine and deliver the most effective solution on Hyperion reporting.
• Initiating Change Requests.
• Working with design team in order to document and manage changes in requirements from stakeholders and SME's and communicating the changes to various teams.
• Worked with APIs to process XML data.
• Created Work Flow Diagrams using MS Visio.
• Initiating Requirement Document Review Meetings and conducting Gap Analysis if any, on the basis of requirements given at the initial stage of the project.
• Utilizing strong communication skills, including writing skills to document user and data requirements for custom CRM and backend control manager implementations.
• Documenting Technical/Functional Requirement Document for design team to design the application based on the requirements.
• Analyzing Business Requirements BRD and creating User Stories for intake team and further dividing them into Functional Specifications and Functional Requirements for iCare CSR Application , iWeb Subscriber facing Application and Common Services, Black Box, IVR.
• Working closely with various stakeholders to gather Business Requirements through Meetings, Discussions, and JAD Sessions for Verizon, TMO, Sprint, ATT, and MetroPCS.
• Scheduled meetings with Solution Architects, Client Program Management Business Analysts, Intake Analysts, Process Engineers, developers, and testers
• Conducted user interviews, elicited requirements and analyzed the requirements in an Agile environment
• Designed and developed Use Cases.
• Conducted project review meetings.
• Helped the Intake Team and developers to ROM the User Stories.
• Analyzed Business Requirement Documents BRD and created corresponding User Stories, and Functional Specifications.
• Defect/root cause analysis and resolution, regression testing analysis.

Environment: SQL, HP Quality Center, MS Visio, Hyperion, Windows, MS Office, Agile/Scrum Methodology, CRM, DAX.

Confidential

Business Analyst

Responsibilities

• Developed the Project using the Iterative RUP model. The Project was streamlined through all phases of the RUP model starting from Inception through Transition. Used a Functional Decomposition strategy to divide system into sub-systems.
• Extensively used Rational Requisite pro for documenting functional requirements
• Defined the data sources, data loads and data transformation using ER Diagrams and Used Rational Rose for model diagrams, MS-Word for documentation and used Unified Modeling Language for visual modeling.
• Provided software development and support for payroll, HR, general ledger, purchasing and accounts payable, including maintenance and enhancements to batch and online programs.
• Translated high level business requirements use case scenarios, dataflow models, and requirements specifications using Rational Rose modeling tool.
• Created traceability relationship between requirements in the same module and also between different modules.
• Trouble-shooting client and CRM system issues as necessary
• Conducted presentations of the QA test results with analysis to the stakeholders and users and documented modifications and requirements.
• Worked extensively with MS Excel and MS access.
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Project. Involved in project management using MS Project.

Environment: Oracle, Rose, MS Project, CRM, MS Word, MS Access, MS Excel, MS Visio, UAT, LoadRunner, WinRunner.

Confidential

Business Analyst

Responsibilities

• Responsible for requirement gathering, code freeze, conducting the risk calls for production integration. Reviewing test plans, test cases and responsible for executing the Test Scripts
• Responsible for Quality Management Life cycle.
• Conducted Code Review meetings. Involved in development phase meetings for Business Analysis and Requirements Gathering.
• System Maintenance and timely reporting on Hyperion.
• Responsible for timely delivery of projects estimating the time required for requirement analysis, coding, testing. Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and OOD
• Processing of New Business, Renewal, Cancellation, Reinstatement, Billing for various lines of business Fire, Auto, and Commercial . Planned and defined system requirements to Use Case, Use Case Scenario, and Use Case Narrative using the UML Unified Modeling Language methodologies.
• Helped with data modeling and defining the conceptual and logical model of the data warehouse.
• Used external data sources to feed in product systems catering to Brokerage, Mutual Funds and Annuities.
• Maintained benchmark controls to policies, company standards and contracts, performed vendor sourcing, pricing and contract negotiation, performed procurement, ensured compliance with service/joint interest contracts
• Wrote Business Cases for the Stakeholders to understand the functioning of the new Underwriting System.
• Correspondence included solicitation letters, financial transaction confirmations, and quarterly and annual policy statements.
• Conducted business process modeling and analysis identified assessed and articulated gaps /operational risks associated.
• Conducted GAP Analysis in understanding how the upgraded system carries out the business functions and assists in ensuring the timely and effective implementation and conducted feasibility study and performed impact analysis for proposed enhancements.
• Followed solely RUP methodologies during the course of the project.
• Performed Smoke, Integration, functional, Regression, and system testing.
• Interacted with Business users and Technical team in providing clear solutions to requirements.
• Responsible for timely Code delivery of the Team Members.

Environment: RUP, UML, Java Script, Rational Suite Rational Test Manager, Rational Robot, Rational Clear Quest MS Project, MS Visio, Hyperion, Visual Basic, Win Runner, Test Director, Windows XP, J2EE.

Confidential

Business Analyst

Responsibilities:

• Worked as business analyst to support the re-design of the Mortgage Asset Management System. Extensively involved in the development of Reporting Data Warehousing System.
• Designed the business requirement collection approach based on the project scope and SDLC Methodology.
• Facilitated and managed meeting sessions with committee of SMEs from various business areas including Mortgage Servicing, Loan Monitoring and Asset Management.
• Conducted interviews with key business users to collect requirement and business process information.
• Developed business process models in RUP to document existing and future business processes.
• Performed extensive requirement analysis including data analysis and gap analysis.
• Designed and developed project document templates based on SDLC methodology.
• Developed business requirement specification documents as well as high-level project plan.
• Comprehensively work with requirement gathering for Enterprise reporting system using RequisitePro.
• Designed and developed all Use Cases and UML models using Rational.
• Developed Sequence Diagrams, OOD using UML.
• Designed and implemented basic SQL queries for QA testing and report / data validation.
• Established a business Analysis methodology around the RUP Rational Unified Process . Helped develop use cases, project plans and manage scope.
• Extensively involved with ETL for sending data
• Partnered with the technical areas in the research and resolution of system and process problems.
• Knowledge of financial and accounting principles PeopleSoft Financials and Hyperion applications.
• Used the stored procedures, triggers, views for data validation, access control and execution and map.
• Analyzed research on operational procedures and methods and recommend changes for improvement with an emphasis on automation and efficiency.
• Conducted benchmarking activities to identify best practices.
• Developing strategic partnerships with the business unit to develop a solid knowledge base of the business line, including the business plan, products, and process and revenue streams.
• Played a key role in the planning, testing, and implementation of system enhancements and conversions.
• Worked with marketing team in knowing what exactly bank's client wants.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Used SQL, Toad, Data Warehousing and Data Cleansing for the arrangement of customer data.
• Extensively used XML in web services.
• Used Rational Clear Case and Clear Quest as Configuration Management and Change control tools.
• Performed User Acceptance Testing UAT
• Full knowledge of most phases of the Systems Development Life Cycle.
• Ability to work with all members of the project team, following the project through the Systems Development Life Cycle and ensuring business objectives are met extensive project life cycle experience .

Environment: UAT, SQL , Rational Rose, Hyperion, Rational Test Manager, MS Visio, Windows 2000, MS Office, RUP.

Confidential

Business Analyst

Responsibilities:

• Conducted project review meetings and gathered Business Requirement Documents BRD .
• Conducted user interviews, gathered requirements and analyzed the requirements.
• Designed and developed Use Cases.
• Participated in JAD and interacted with technical leaders from various departments Designed the business requirement collection approach based on the project scope and SDLC methodology.
• Conducted workflow, process diagram and GAP analysis to derive requirements for existing systems enhancements.
• Assisted with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
• Created and maintained documents technical, business, project level and sops to meet SDLC standards.
• Conducted User Acceptance Testing UAT .
• Defined various scenarios for testing the application and wrote test cases based on these scenarios as well as ad-hoc test cases based on interactions with users.
• Developed and wrote test cases for the testing
• Created a detail Requirements, Test plan and procedures for application.

Environment: MS Excel, MS Word, MS PowerPoint, Windows 2000.