SUMMARY:

• Highly accomplished IT Professional with excellent cross - functional aptitudes in management and in technical areas of information technology. Background includes both public and private industry experience. Excellent problem solving and technical skills emphasizing priority needs and staff deployment to resolve those needs. Solid experience in IT architecture & support for data center operations. A strong focus on IT security management, policy compliance, help desk management, and IT asset management.
• IT Governance Data Center & Operations Management IT Security Help Desk Lead Procurement Security Awareness Project & Program Management
• IT Infrastructure & Facility Design Business Analytics SLA Management Disaster Recovery Standard Operating Procedure (SOP) Continuity of Business (COB)
• Asset Management Operating & Capital Budget Preparation/Management

PROFESSIONAL EXPERIENCE:

Confidential - Farmingdale, New Jersey

Director of Information Systems

Responsibilities:

• Orchestrated the design and implementation of a new infrastructure.
• Implemented an onsite Exchange environment in the first 21 days, the existent system was non-complaint and was hosted offsite with minimum security.
• Revamped staff for Technical Services, Software Development, Business Analyst and supporting roles.
• Implemented a VOIP Phone system within 90 days for the entire organization across 4 locations and 2 call centers.
• Realized cost savings of over $1 million dealing with vendors and renegotiating contracts.
• Implemented Agile/Scrum Methodology for software development.
• Enabled fact-based decision-making by executive offices providing the vision and direction needed.
• Implemented vulnerable scan software and wrote guide for scan schedules as well as how to recognize vulnerabilities in the security system
• Passed PCI compliance for the first time for the organization.
• Oversee department meetings with staff leads and managers to ensure continuity of information systems support and goal attainment.
• Develop and maintain IT SOP (Information Technology’s Standard Operating Procedures), adhering to the principles outlined in the CJIS Security Policy
• Ensure all IT employees complete annual online security awareness (SANS)
• Work in conjunction with network, systems, desktop and database teams on change management as it relates to security compliance
• Created and implemented vulnerability scans and guides
• Initiate, implement and develop information security and disaster recovery policy and procedures in accordance with NIST framework
• Monitor all security related incidents as it pertains to both physical and data security and ensure logs are maintained for auditing purposes
• Ensure compliance with federal regulations for data management (PDMA, HIPAA and others)
• Ensured all help desk tickets are opened, tracked, and resolved in a timely manner
• Maintain scheduling for data center operations staff (24x7x365 operation)
• Hire and evaluate performance of help desk staff
• Provide, mentoring and development to help desk staff
• Perform annual performance reviews of help desk staff
• Develop materials for enterprise wide employee conducted via help desk team
• Responsible for continuity of services relating to data center management for uninterrupted uptime (HVAC, Electrical and Security)
• Ensure all departmental/fixed assets are properly inventoried and catalogued
• Prepare annual capital & operating budget, forecasting of current budget to stay within established limits
• Maintain contract agreement with data center hardware support vendor, ensuring all equipment is covered in the event of failure
• Ensured all software license agreements, service level agreements, and maintenance contracts are current and effectively utilized
• Designed and implemented a new local and remote cloud backup plan

Confidential - Bronx, New York

Director of Information Technology

Responsibilities:

• Managed the successful transition to ICD10
• Implemented a major network upgrade to all locations
• Implemented a new help desk software to make sure all opened tickets are tracked and resolved in a timely manner
• Realized cost savings with new telecommunication contracts and restructure software licenses
• Implemented changes to the DSRIP department
• Implemented a two-factor authentication to meet compliance for DSRIP
• Implemented new guidelines for vulnerability scans and detecting vulnerabilities in all systems
• IT Security Officer
• Ensure all IT employees complete annual online security awareness
• Work in conjunction with network, systems, desktop and database teams on change management as it relates to security compliance
• Member of SANS, US-CERT, NIST, and other organizations, incorporating industry accepted best practices for IT security
• Maintained information security and disaster recovery policy and procedures in accordance with NIST framework
• Implemented encryption to existent systems
• Monitor all security related incidents as it pertains to both physical and data security and ensure logs are maintained for auditing purposes
• Ensure compliance with federal regulations for data management (PDMA, HIPAA and others)
• Help Desk Supervisor
• Ensured all help desk tickets are opened, tracked, and resolved in a timely manner
• Maintain scheduling for data center operations staff (24x7x365 operation)
• Hire and evaluate performance of help desk staff
• Provide, mentoring and development to help desk staff
• Perform annual performance reviews of help desk staff
• Develop materials for enterprise wide employee conducted via help desk team
• Data Center Operation
• Managed the support for clinical applications Mckesson, eClinicalWorks, Allscripts, EMR, GE Healthcare, PACS, EPIC Systems and Horizon Ai
• Oversaw the maintenance of PACS system and start of designing an upgrade
• Prepare annual capital & operating budget, forecasting of current budget to stay within established limits
• Maintain contract agreement with data center hardware support vendor, ensuring all equipment is covered in the event of failure
• Maintained all firewalls and systems security
• Ensured all software license agreements, service level agreements, and maintenance contracts are current and effectively utilized

Confidential - New York, New York

Director of Information Technology

Responsibilities:

• Designed and implemented the entire IT and Telecommunication infrastructure at the new facility
• Moved the organization to the new facility without any disruption in business
• Managed a team responsible for successful CAP accreditation and FDA pre-clinical trial audits
• Realized cost savings by coming in below budget numbers
• Direct all information technology and network system deployment and maintenance including all IT infrastructure, wireless communications, PC systems, local networks and mobile environment successfully
• Create operational policies, procedures, standards, guidelines and best practices.
• Ensure all IT employees complete annual online security awareness
• Work in conjunction with network, systems, desktop and database teams on change management as it relates to security compliance
• Maintained information security and disaster recovery policy and procedures in accordance with NIST framework
• Monitor all security related incidents as it pertains to both physical and data security and ensure logs are maintained for auditing purposes
• Managed vulnerability scans and implemented guidelines to meet all threats
• Implemented all encryption used for email and data
• Ensure compliance with federal regulations for data management (CAP, HIPAA and others)
• Ensured all help desk tickets are opened, tracked, and resolved in a timely manner
• Maintain scheduling for data center operations staff (24x7x365 operation)
• Hire and evaluate performance of help desk staff
• Provide, mentoring and development to help desk staff
• Perform annual performance reviews of help desk staff
• Develop materials for enterprise wide employee conducted via help desk team
• Managed clinical applications and managed developers, for LIMS system (Novopath), NextGen, Greenway and DICOM.
• Oversaw the implementation of CRM Saleslogics
• Prepare annual capital & operating budget, forecasting of current budget to stay within established limits
• Maintain contract agreement with data center hardware support vendor, ensuring all equipment is covered in the event of failure
• Ensured all software license agreements, service level agreements, and maintenance contracts are current and effectively utilized

Confidential - Totowa, New Jersey

Director of Information Technology

Responsibilities:

• Designed and implemented the entire IT and Telecommunication infrastructure
• Successfully opened the Totowa location and a second location in Los Angeles
• Hired a full staff to help support the organization
• Managed a team to successfully become HIPPA and Joint Commission Compliant
• Direct all information technology and network system deployment and maintenance including all IT infrastructure, wireless communications, PC systems, local networks and mobile environment successfully
• IT Security Officer
• Create operational policies, procedures, standards, guidelines and best practices.
• Work in conjunction with network, systems, desktop and database teams on change management as it relates to security compliance
• Member of SANS, US-CERT, NIST, and other organizations, incorporating industry accepted best practices for IT security
• Maintained information security and disaster recovery policy and procedures in accordance with NIST framework
• Monitor all security related incidents as it pertains to both physical and data security and ensure logs are maintained for auditing purposes
• Ensure compliance with federal regulations for data management (PDMA, HIPAA and others)
• Help Desk Supervisor
• Ensured all help desk tickets are opened, tracked, and resolved in a timely manner
• Maintain scheduling for data center operations staff and medical staff (24x7x365 operation)
• Hire and evaluate performance of help desk staff
• Provide, mentoring and development to help desk staff
• Develop materials for enterprise wide employee conducted via help desk team
• Data Center Operation
• Implemented the Clinical application CPR plus for specialty pharmacy
• Prepare annual capital & operating budget, forecasting of current budget to stay within established limits
• Signed contract agreement with data center hardware support vendor, ensuring all equipment is covered in the event of failure
• Ensured all software license agreements, service level agreements, and maintenance contracts are current and effectively utilized

Confidential - Morris Plains, New Jersey

Director of Information Technology

Responsibilities:

• Designed and implemented expansion of 15 locations along the East Coast
• Realized cost saving of $2 million annually
• Build out and moved the Infusion division to a 20,000ft. facility successfully
• Direct all information technology and network system deployment and maintenance including all IT infrastructure, wireless communications, PC systems, local networks and mobile environment successfully
• Work in conjunction with network, systems, desktop and database teams on change management as it relates to security compliance
• Maintained information security and disaster recovery policy and procedures in accordance with NIST framework
• Monitor all security related incidents as it pertains to both physical and data security and ensure logs are maintained for auditing purposes
• Ensure compliance with federal regulations for data management (PDMA, HIPAA and others)
• Ensured all help desk tickets are opened, tracked, and resolved in a timely manner
• Maintain scheduling for data center operations staff and medical staff (24x7x365 operation)
• Hire and evaluate performance of help desk staff
• Provide, mentoring and development to help desk staff
• Develop materials for enterprise wide employee conducted via help desk team
• Migrated the Clinical application CPR plus for specialty pharmacy from existent software
• Prepare annual capital & operating budget, forecasting of current budget to stay within established limits
• Signed contract agreement with data center hardware support vendor, ensuring all equipment is covered in the event of failure
• Ensured all software license agreements, service level agreements, and maintenance contracts are current and effectively utilized