SUMMARY

• Experienced Project, Program, and Portfolio Manager with diversified track record of success in the Information Technology; Military/Commercial Aviation; Mortgage/ Real Estate; and Hospitality industries.
• Inventor with Confidential Provisional Patent and Non - Provisional Patent (Pending).
• Proficient and certified on the implementation and required tailoring of the PMI PMBOK Framework; ITILService Management Framework (Service Strategy, Design, Transition; Operations, and CSI); Agile-ScrumFramework (Visualization, Inspection, and Adaptation); and IBM Common Cloud Architecture(IaaS, PaaS, SaaS, and BpaaS on Private, Public, or Hybrid cloud) including the IBM Security Framework.Familiar with Confidential s Solution Network Design for deploying Cisco Unified Communications.
• Experienced leading multiple initiatives for large, medium, and small size companies ($5M to $80M).
• Over 20 years diversified experience as Project/Program Manager (12); IT Manager (7); Risk/Safety Manager;General Manager/Director; Operations Manager; Aviation Manager; Mortgage/Real Estate Manager; Manager; Marketing Manager; and Human Resources Manager. Bilingual English and Spanish.
• ROI: Leveraged resources to maximize profits. Averaged $500,000 per completed transaction.
• Feasibility Financial Analysis. Reduced operational cost that generated more than $4M in savings.

PROFESSIONAL EXPERIENCE:

Confidential, Chapel Hill, NC

Program Manager, Director

Responsibilities:

• Portfolio, Program, and Project Management to implement PMBOK, Agile-Scrum, or ITIL framework.
• Perform confidential Gap Analysis for small and medium business (SMB) based on ITIL Service ManagementFramework. Application of Continual Service Improvement framework (combination of Quality ManagementChange Management, and Capability Improvement) to determine the required improvement based on their vision.
• Whole lifecycle Processes Design from Critical Success Factors, Patterns of Business Activity, or Service Level Agreements requirements; Testing and Validation (against CSF, PBA, and SLA), and Evaluation/Improvement.
• Event and Incident Management Processes analysis and improvement to comply with Service Level Agreements.
• Advised businesses how to improve their IT Governance/IT Security using the IBM Security Framework,which should be managed by the Security Governance, Risk Management, and Compliance Office to controlPeople & Identity, Data & Information, Application & Processes, Server-Network-End Points, and the Physical
• Infrastructure. The objective is to protect the Confidentiality, Integrity, and Availability of all the company assets.
• Design and develop Cloud based solutions, SaaS, PaaS, IaaS, and BPaaS deployed on Private, Public, or Hybrid Cloud to reduce and optimize capital investment & operational costs.

Confidential, Chapel Hill, NC

Project Manager

Responsibilities:

• Performed Feasibility Study and developed Business/Project Plan to open high-end B&B and Bistro.
• Prepared Statement of Work, RFP, and approved budget ($840K). Managed project execution,
• Monitored and controlled the strategy’s implementation to renovate/convert a neglected residence.
• Successfully designed and developed automated and configurable self-service reservation website.
• Managed the integration of required knowledge areas, processes, inputs, tools, techniques, and outputs.
• Applied the PMBOK framework & Agile Scrum framework (visualization, inspection, and adaptation).

Confidential, Lauderhill, Fl

Project Manager

Responsibilities:

• Performed Feasibility Study and developed Business/Project Plan to build a multi-store building to open
• Prepared Statement of Work, RFP, and approved budget ($1.3M). Managed project execution, monitored and controlled the strategy’s implementation. Project was closed due to substantial damages caused by hurricane Wilma and Katrina on July-2005.

Confidential, Lauderhill, Fl

Program/Branch Manager

Responsibilities:

• Mortgage Finance Marketing, Loan Origination (LOS), Loan Processing, and QA/QC of commercial and residential loans to comply with secondary market guidelines ( Confidential ). Recruitment, hiring, and of Mortgage Loan Officers. CRM, applied company strategy and toolsto find, attract, and win new clients, nurture and retain those the company already had, entice former clients back into the business, and reduced the costs of marketing and client service. Branch was closed due to substantial damages caused by hurricane Wilma/Katrina. .

Confidential, Richmond, VA

President

Responsibilities:

• Formulated service strategy and designed services (ITIL Service Catalog/SLM) to provide the required and agreed services (SLA) to local customers. Initiated the implementation of a Change Management, Service Asset and Configuration Management (SACM) with a CMSDB. Managed the design, development, implementation, and deployment of small to medium data centers infrastructure. Set up Incident and Problem Management Systems.
• Marketed maintenance service agreements. Value Proposal preparation, presentation, negotiation, and closing.
• Follow up on services delivered to confirm compliance with SLA (ITIL SLM).

Confidential, Richmond, VA

Director of Transportation and Chief Pilot

Responsibilities:

• Management of the corporate Aviation Department negotiated the procurement of a long range Cessna Citation airplane that met company requirements.
• Managed the profitable utilization of corporate airplanes and reduced operation costs.
• Managed and directly controlled the safe operation of corporate airplanes on trips to Canada, Caribbean, South America, and the US.
• Systems Administrator/Operations Manager:
• Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. Events, Incidents, and Problems Management

Confidential, Miami, FL

Cessna Citation Program Manager

Responsibilities:

• Managed the initial integration and continuous operation of the Cessna Citation 500 series Program.
• Completed FAA requirements for approval of the Program and Citation simulator re-.
• Developed and implemented Marketing Plan to reach target market.
• Cessna Citation Ground & Simulator Instructor:
• Trained U.S. and international corporate pilots on their Initial and Recurrent simulator .
• FAA Designated TCE (PPE): Represented the FAA on required pilot’s proficiency check-rides.