SUMMARY

• Extensive interaction with cross - functional business and development teams.
• Effective in organizational change management strategies.
• A strong background with current business project methodologies, information deliveries, and training techniques.
• Expert ability in analyzing and producing Return-On-Investment (ROI) cost saving solutions.
• Expert in technical, business and project management fields to ensure end to end successful project deliveries.Areas of Excellence:
• Cross-Functional Team Building Manufacturing processes
• Software Development Life Cycle (SDLC)Business Requirement Documentation (BRD)
• Functional Specification Documentation (FSD)Business Process Model and Notation (BPMN)
• Project Management Professional (PMP)Salesforce Admin
• Certified Scrum Master (CSM)Oracle ERP
• Process Mapping (As-Is & To-Be)Process Change Management
• Repository Administration

TECHNICAL SKILLS

Diagramming Techniques: Swim lanes, Fishbone Diagrams, Precedence Diagrams, Use Case Diagrams, Process flow diagrams, Pareto charts

Internet Technologies: SOA, SAAS,Web Services, IIS, JavaScript, XML, HTML, Web Applications

Software Applications: Salesforce (SFDC), Oracle EBS R12, Oracle EBS 11i, MS Project, Microsoft Visual Studio, Microsoft SharePoint, ERP

Quality Management: Quality Centre 9, VSS, VSTS

Databases & Tools: SQL, Oracle

Languages: C#.Net, C++, Java

Quality Management: Quality Centre 9, VSS, VSTS, Rally, Jira.

Tools: Toad, SnagIt, MSOffice, MS Visio, Pega, Rally, MS Excel

Operating Systems: Windows 7, Windows 2000/XP

PROFESSIONAL EXPERIENCE

Confidential

Sr. Business Analyst / Project Manager

Responsibilities:

• Streamline business processes by analyzing and resolving current process gaps for efficient operations flow.
• Creating business process flow diagrams from level 0(least amount of detail) to level4 (maximum detail) for communications to all teams using MS Visio.
• Leading the process redesign workshops with cross functions.
• Initiating and managing cross functional meetings and communications for workshops, brainstorming over new functionalities.
• Creating as-is and to-be diagrams to represent current behavior and proposed solution changes.
• Providing the access management solution for Marketing/Sales Super Users, System Owners, End Users and Technical Teams.
• Perform qualitative and quantitative analysis to compare impact vs benefits of any change for making decisions.
• Understanding the existing systems and end user pain points to provide desired better solution.
• Creating business process diagrams to show cross functional interactions and communications.
• Creating, reviewing and maintaining functional design documents for functional areas.
• Conduct individual and group (JAD) sessions with business stakeholders and technical units.
• Communicate with cross functional teams like sales, marketing, IT, CPE to understand the existing process and discussing the proposed solutions.
• Communicating the requirements for the scrum driven UCE IT teams and stakeholders and work on any open queries, gaps
• Managing user stories and defects and providing updates at the end of each iteration.
• Working with internal/ external development teams to implement cross functional solutions.
• Working with partners to bring them on board with the new tool.
• Conducting walk through sessions and workshops internally and externally.
• Generate complex reports in SQL and IB360 tools which were needed for business analysis

Confidential

Responsibilities:

• Perform data analysis periodically and present in graphical formats to provide revenue visibility to management.
• Extracting data reports for service agreements and analyzing it entity/theatre wise to summarize the $ impact due to data migration. This data was prepared and presented to Sales team for their quarterly goals report.
• Representing Services in the CML meetings to analyze and justify contracts data.
• Data extraction was done using SQL queries and then applying excel formulas, VLOOKUP’s, pivots on the raw data.
• Providing weekly status reports to project stakeholders.
• Cross functional impact analysis of changes/enhancements to the system by balancing the risks, assumptions, issues and dependencies.
• Impact analysis in terms of $ value for all entities and theatres.
• Managed and maintained relationships with clients as they pertain to new enhancements, GAP analysis, monthly reporting, and new expectations.
• Running BI Reports for data analysis. Using SAP BI and IB360 BI Tool.
• Running reports in SQL using Joins, group by, Union for analyzing data across different tables.
• Execution of BAT test cases during practice runs and Go-Live for multiple releases.
• Facilitated UAT and provided support to end user support.

Confidential

Responsibilities:

• Analyzing the current business flow and proposed process changes needed to in corporate new functionalities of term and content.
• Leading the process redesign workshops with cross functions.
• Driving the analysis of Term and Content based functionality and make it available for Ironport software, subscriptions and licenses.
• Coordinate with cross functional teams to do impact analysis due to the integration.
• Call out gaps in the existing processes and proposed processes. (as-is and to-be)
• Created process flow diagrams for current and proposed processes ensuring streamlined business processes.
• Organizing sessions with IT team to understand the technical challenges and finding efficient solutions for them.
• Handled post deployment customer escalations by prioritizing and scheduling the fixes as part of upcoming change requests.
• Provide detailed analysis for problem solving with documentation including use cases based on as-is and to-be behavior of a system/process.
• Involved with internal audit team to ensure the systems, processes and suggested changes adhere to SOX compliance.

Confidential

Responsibilities:

• Coordinate all activities related to BAT and UAT (use case creation, test scenarios creation).
• Decision making on change requests (CR’s) after coordination and impact analysis.
• Identified new requirements/enhancements for optimization.
• Status reporting during and after execution phase.
• Involved in Defect deposition process for future defects.
• Participate in meetings with all interested groups to evaluate potential changes to the processes.
• Resolve and prioritize issue resolution.
• Interface on a day to day basis with solution analysts, business users, engineers and IT managers to support business operations.

Confidential

Responsibilities:

• Understanding the problem statement, requirement, workarounds, impact, probable solutions.
• Define the problem statement, measure the impact, analyze the effects and control the issue by implementing proper fix.
• Providing effective and efficient business processes to improve the existing business processes, systems and tools by implementing DMAIC (Define, Measure, Analyze, Improve, and Control) methodologies.
• Proposing and communicating business process changed for cross functional teams including CPE.
• Organizing working sessions for root cause analysis for issues/defects with cross functional teams.
• Deciding for best fix possible after evaluating all probable solutions and also for Short term fix/ workaround of the issue meanwhile.
• Analyzing production reports to verify/analyze data for prioritization.
• Open, track and escalate PBI’s related to multiple IT cases ( INC cases) and driving them towards resolution and closure.
• Managing orders from booked to shipment i.e order fulfilment tracking for physical delivery orders. Working with supply chain, finance, configuration teams in the process.
• Provided delivery solutions for products having both options of physical and electronic delivery.
• Scheduling the fixes based on priority and initiate requests for monthly/quarterly release.

Environment: MS Visio, Oracle 11i, Oracle R12, Order management/SOWB, TOAD, SQL, HP Quality Center 9, MS Excel, Pega, IB360, Rally, Jira.

Confidential

Sr. Software Engineer (IT Analyst)

Responsibilities:

• Designing SharePoint site by using customized site templates, master pages and style sheets or CSS files. Created custom web parts, site templates, lists and list views
• Used SharePoint Designer to design customized pages for the site.
• Prepared and presented the technical overview to the partners/client.
• Involved in Creation of Functional/Solution Design Document.
• Created Use Cases, Flow Diagrams, Mockups.
• Facilitated, coordinated & participated with other teams in developing and modification of Test cases & test scenarios based on the BRD and Test plan.
• Worked with IT team to get efficient solution for security i.e. implementing SSL.
• Worked with IT team to implement single sign on (SSO) for the site.
• Involved with the QA team in creating test cases as well as conducting integrated testing and Business team for User Acceptance Testing (UAT)

Environment: Visual Studio 2005, SharePoint(MOSS)2007, SharePoint Designer, C#.NET, ASP.NET 2.0, CSS, JavaScript, WCF, IIS 6.0, Visual Source Safe.

Confidential, Redmond, WA

Technical Associate (IT Analyst)

Responsibilities:

• Creating UML diagrams for the modules after designing and development.
• Interacted with Business team to understand the specific requirements in different application areas
• Provide solutions for the requirements with system limitations for the thin client application.
• Involved in Creation of Functional/Solution Design Document
• Created Use Cases, Flow Diagrams, and Mockups for the application.
• Facilitated, coordinated & participated with other teams in developing and modification of Test cases & test scenarios based on the BRD and Test plan.
• Implementing website security as per standards like SSL.
• Maintain and update project and deliverable documentation, including change management and version control.
• To provide assistance to Development team to understand the requirement and the Solution designed to be implemented.
• Involved with the QA team in creating test cases as well as conducting integrated testing and Business team for User Acceptance Testing (UAT)
• Document and track progress of the project and escalate if project is not progressing according to plan or is at risk.

Environment: MOSS 2007, MOSS Designer, C#, ASP.Net, ADO.Net,CCF 3.0, WPF, WCF, XML, Java Script, Visual Team Foundation Server, Visual Studio.Net, IIS, SQL Server 2005, Windows NT/2003/XP.

Confidential

Responsibilities:

• Analyzed and Designed usecases and flow diagrams for multiple scenarios like Register softswitch, modify softswitch and delete softswitch and raised queries/ suggestions to identify gaps wherever required
• Facilitated, coordinated & participated with other teams in developing and modification of Test cases & test scenarios based on the BRD and Test plan
• Conducted and participated in JAD sessions with system users; helped with design walkthroughs with stakeholders for base lining architecture
• Done analysis of UDDI components to be used in development
• Development with SSL and IIS
• To provide assistance to Development team to understand the requirement and the Solution designed to be implemented
• Involved in monitoring development activities to ensure the quality of development successful delivery of the Project

Environment: C#, ASP.Net, ADO.Net, CSF 3.0, WSE 3.0, UML, XML, Java Script, Visual Source safe, Visual Studio.Net, IIS, SQL Server 2005, Windows NT/2003/XP.