SUMMARY:

• A senior business process analyst / technical liaison / polished professional communicator with extensive experience in financial / business / medical / retail operations and processes using a variety of IT environments / reporting and measurement tools / operational methodologies. Oversaw many project management operations, performed needs analysis, requirement gathering, Use Case, Agile sprints and gaps analysis for new programs and rapid deployments.
• Developed new and enhanced existing procedures as well as report purposefulness reviews. Clarified and developed business requirements and presented them in understandable, measurable, and actionable ways to the technical (system) and business teams. Experienced in supporting and developing online/batch programs and systems along with reporting, tracking and documentation processes; working in Microsoft, Oracle, ADABAS, UNIX and Mainframe environments; and guiding programming efforts as well as non - technical end-users in their operation as well as developed business process models, functional system designs and notation documentation for complete analysis. Provided creative processes and reporting solutions to network/business problems, documented the new systems/solutions, reported on tracked outcomes and evaluated results.
• Operations & Project Management Functional System Design * Product Development * Agile/Hybrid/Waterfall Methodologies
• Process Improvement, Modeling, Mapping & Notation * Financial Procedures & Operations * Incident Management *
• Sprint (Scrum) Meetings * SDLC * Development, Management & Reporting * New Technology Integration, Support and Documentation

TECHNICAL SKILLS:

TECHNOLOGY SKILLS: UI/UX Performance Optimization * Mobile Application Creation/Development/Maintenance/Enhancement * Windows 10 * Excel * Office * Word * Visio * OneNote * Outlook * SharePoint * PowerPoint * Access * Project 2010/2013 * Forms * JIRA * Use Cases * ServiceNow * Appian VersionOne (V1) * Thomson SDC Platinum & Clear * Lotus Notes * WebFocus * Crystal Reporting * Agile * Oracle * User Acceptance Testing * API Information Migration * UNIX Scripting * Visual Basic * SQL * SQL Plus * SSRS

PROFESSIONAL EXPERIENCE:

Confidential

Senior Technical Business Analyst

Responsibilities:

• Completely redesigned an obsolete, unsecure Smart Phone Application for determining allowed expense spending internationally, having updated all functionality (UX/UI), documented and released the App now used by over 2000 employees worldwide - without issue.
• Designed, distributed, monitored, and reported on a global corporate survey to determine end to end usage and gap analysis of a retiring 3rd party financial services tool. Internationally and over time, ad hoc modifications, rules and processes have made transition to a new tool extremely difficult.

Confidential

Business Systems Consultant

Responsibilities:

• Developed process initiatives for data quality governance and metadata activities to maintain a common firm-wide standard
• Analyze, access and test data controls / data systems to ensure quality and risk standards are compliant

Confidential

Senior Business Analyst

Responsibilities:

• Only BA responsible for the creation, development, maintenance, and enhancements of the first marketable mobile application offered to Growers purchased by LOL Licensed Retailers. From a thought to first marketable operation version available in Android and iOS environments on time (7 months) and on budget
• Represented the needs of the international team of developers as well as the various participating groups within Land O’Lakes/WinField United toward the successful creation and release of the Grower Mobile App

Confidential

Business Systems Consultant

Responsibilities:

• Reviewed requirement documentation within a JIRA-based tool for deployments, notifications, system maintenance and enhancements from internal business and technical teams for completeness and accuracy as well as ability to reproduce issues in question in different environments, correcting and improving the documents/Oracle processes or requesting for more complete information

Confidential

Senior Business Analyst

Responsibilities:

• Participated in the reporting aspects of a major CRM project’s strategic planning combining nearly all existing operations into a more concise resource, determined partial parallel testing (Oracle) and coordination of decommissioning of obsolete processes within a large retail environment
• Documented the high-level business rules guiding the reporting processes around the five channels of operation focusing on the reduction of redundancy and performance integration

Confidential

Payroll Division Lead Business Systems Analyst / Supervisor

Responsibilities:

• Responsible for the planning, coordination, and incident management of the team responsible for the creation, tracking and maintainingf the records, files and systems involved with the all the rural postal personnel within the USPS Payroll IT area
• Navigated my team through two challenging retrospective processes which adjust pay for past employees, impacting payroll out to 1979, in accordance with Federal, State or local laws as well as new developments caused by negotiated union contracts all coming at different times and with varying constraints

Confidential

Business Analyst / Project Manager

Responsibilities:

• Represented the IT Team in reporting to the upper management and account management regarding day to day situations that occurred within the third-party benefits management organization as well as tracked the performance metrics
• Researched and assembled the necessary company-based security and control information involved with the creation of the SOC 1

Confidential

Senior Business Process Analyst

Responsibilities:

• Discovered a major flaw within the end to end file process handling within the premiums environment because of new mergers and acquisitions, created a master system flow design (FSD) documentation for the process, reviewed process for HIIPA complianceand after getting approval from all departments, designed the new tracker tool, all aspects and documentation
• Documented now existing Medicare Exchange business processes using PowerPoint along withdetailed and complexVisio flowcharts for complete notation of HIPPA compliance, responsibilities and timelines

Confidential

Senior IT Business Analyst

Responsibilities:

• Responsible for the testing and documentation of the relatively new task / time management tool using a Microsoft Project Professional 2013 implementation so that it functions correctly within the Project Server 2013 environment from the 2010 as well increasing the count and diversity of the international participants and in turn saving Confidential hundreds of thousands of dollars weekly in processing and security costs

Confidential

Senior Business Technical Analyst

Responsibilities:

• Within a multi-phased improvement process for reporting of the Store Order Optimization, Perishables required further modificationto their sales inventory management database, as well as documented and suggested enhancements to the existing retail information systems to provide better service to customers and make corporate and customer purchase tracking easier
• Responsible for the creation of much of the WebFocus reports for the measurement tool monitoring of the brand new corporate web-based discount program

Confidential

Business Operations Analyst

Responsibilities:

• Developed and maintained a sales management tool that over the course of its first year led to an improvement to performance of over 4 million dollars and was easily modified for use in the following year
• Responsible for the monthly and quarterly reports, based upon our data warehouse environment of web-based multi-departmental transactions, for the upper management of the bank, tracking trends and opportunities into the billions of dollars, all while gathering requirements to have each of the reports made into totally automated processes

Confidential

Business Systems Analyst

Responsibilities:

• Interacted with business users and technical teams to develop an Access database to combine many different sources of historical shipping information and created modifiable screens and reports to predict trends over time and safeguard against the possibilities of misapplied shipments, valued in the millions of dollars

Confidential

Business Analyst

Responsibilities:

• Created functional specifications for a multi-million-dollar conversion of the retail inventory system project by working with business end-users and various technical teams

Confidential

Business Analyst / Story Writer

Responsibilities:

• Developed functional requirement documents (Stories) in an Agile development environment on a new multi-million-dollar bill paying kiosk system

Confidential

Business Analyst / Performance & Documentation Specialist

Responsibilities:

• Established a structured approach to organize requirements into logical groupings of essential business process, business rules,

Confidential

Assistant Controller

Responsibilities:

• Executed any process necessary to keep this small warehouse operational during a staffing shortage including burn press, silk screening, forklift and pallet jack use with this promotional firm

Confidential

Business Operations Analyst

Responsibilities:

• Helped convert over to an in-house designed database along with the testing of standard operational parameters and parallel testing of results against the previous production environment

Confidential

Business Operations Analyst

Responsibilities:

• Contributed to the design and of procedures within a call center environment using Excel, Word and Visual Basic

Confidential

Testing Analyst

Responsibilities:

• Assisted in the detailed testing of various instructional tests for accuracy in many different languages

Confidential

Business Operations Analyst

Responsibilities:

• Resolved major issues in the design and of procedures within a call center environment

Confidential

Business Operations Analyst

Responsibilities:

• Contracted to assist with the design and of procedures within a call center / mail handling environment

Confidential

Business Operations Analyst

Responsibilities:

• Reorganized the design and of procedures within a call center environment

Confidential

Business Incentives Senior Analyst

Responsibilities:

• Assisted in the creation of policies and procedures for overall client processing and acted as troubleshooter in resolving major problems or defusing call center and IVR project difficulties while leading teams of up to 26 programmers per project
• Coordinated and participated with teams earning the company the Malcolm Baldridge, Minnesota Quality and

Confidential

Programmer Analyst

Responsibilities:

• Assisted in the conversion of all data and warehouse functions from Cobol to Natural for this international metals processingand handling organization

Confidential

Systems Associate Programmer / Private Banking Associate / Lead Teller

Responsibilities:

• While as a Private Banking Associate, identified and helped capture a rather important client of the bank in a money laundering scheme “smurfing”