SUMMARY:

• Microsoft Office - entire suite
• Microsoft Project & Visio
• QuickBooks/Quicken
• Remedy, Heat, & Service Now - ticketing
• Altiris - Asset management tool
• Basic Unix
• CallWise/Verint/NICE
• Symposium, WinSearch, Centergy
• TCS, RTA, RIE - Call Center technology.
• VBA & CRM
• Oracle 8/8i & SQL/SQL+
• Ariba & Fieldglass
• Niku/Clarity, ITG/PPM, ProjTrak/Attask, Oracle Project, Primivera 6, DCP, Smart Sheets
• A+ HW/SW
• JAD, GAP, & SWOT Sessions/Peer & Solution reviews.
• Waterfall and Agile
• Intecom E14 & Pointspan PBX
• Nortel 11c/81c PBX
• NEC 2400 & NEAX2400
• Avaya Octel VM
• Meridian Mail
• Avaya S8710 - VOIP, limited
• AS/400, RS6000, 3090
• As a Senior Project Manager for the past 15+ years, I have been involved in most aspects of project management. My technical acumen, coupled with my ability to cause change within others, showcases my competency to manage a vast variety of projects.
• I have worked in both Waterfall and Agile Methodologies. My experience and background are extremely strong on the hardware/infrastructure side and, while my software applications experience might be perceived as limited, it should not be overlooked. I sought out and obtained a scrum via Scrum Study after I was given several opportunities to handle software projects. I seek a position that will challenge both sides of my project management skills. Highlighted tasks and duties performed in both areas to assist in assessing my skill levels are listed below:

TECHNICAL SKILLS:

Program/Project/Vendor Management: Budgets, contracts, negotiations, business requirement documents, metric reporting, senior level reporting, action logs, risk logs and assessments, issue logs, Pert and Gantt charts, MS project, disciplinary boards, JAD sessions, SWOT analysis, GAP analysis, peer and solution reviews, virtual team coordination, scope change documents, legal contract reviews, CMDB, purchasing, receiving, RFP/vendor bidding process).

Waterfall/Hardware/Infrastructure: Site survey s, LAN room configurations and build outs, UPS installations, electrical, cabinet/rack/cable space management, PC imaging, creation of comprehensive project plans, project schedules, WBS, communication plans, back out plans, call center and data center migrations and buildout, equipment refreshes, virtual server and cloud commuting. (Platforms - Windows, Linux, Red Hat, Solaris).

Agile/Software/Applications: Data and application migration - run sheets/mock trials, UAT - dev and production testing, SRS and SDS, use case specifications, and functional specifications while brief planning and executing software projects. (Platforms - Sun, Java, .Net, Chrome).

PROFESSIONAL EXPERIENCE:

Sr. Project Manager

Confidential, New York, NY

Responsibilities:

• AS (Advanced Services) - Trading, International/Global projects within Confidential . Multi-Vendor coordination for implementations. Projects include wireless, trading, port turn ups, retail spaces, circuit upgrades, equipment refreshes, VM Ware, Cloud Computing (server moves) Netscout/Network tap installations, Tools and processes: NEI, ROARS, NCT, Smart sheets, Cisco Doc’s, Ariba, MCC’s, and MPL’s.
• Assisted other groups for BOA accounts in the retail and infrastructure design upgrade and build out. National and international logical changes include tasks within data centers. Other logical projects changes for the bank include and are not limited to: port changes, tracing routes, server migrations, network traffic monitoring, install of appliances, TAP installations, equipment refreshes, among others.

Sr. Project Manager

Confidential, New York, NY

Responsibilities:

• Site build out, extensions, and/or upgrades for the following sites under my management include: Ghana, Paris, Prague, Buenos Aires, and Berlin. Prior to implementation and during on site implementations (executed in a phased approach) tasks included all aspects of building out the campuses which include: remote and physical presence on site to assist in implementations, imaging machines, receiving equipment, MDF build out, assisting in patching and cabling, rack and stack of equipment, application testing, AV installation (placement and testing), consistent reporting back to NY and on site Dean (think C level), daily management of construction contractors’ progress onsite which directly correlates to the installation of specific hardware, working with onsite technicians and engineers as well as selected local vendor(s) who assist in implementation, as well as coordinating day 2 “operations” after site is live. These site build outs required simultaneous extreme flexibility, ultimate multi-tasking, detailed communication and precise coordination.
• Challenging aspect - Communication between locations and vendors while attempting to adhere to and abide by Confidential technical standards.

Sr. Project Manager

Confidential, New York, NY

Responsibilities:

• Confidential Global Services PMO office, all infrastructure-affected projects.
• Worked heavily on divestiture aspects within Confidential holdings in the US and Internationally. Separating, preparing, and solutions for new and existing infrastructure networks.
• Interfaced all divisions within Confidential, local, national, and international projects: insurance, brokerage, claims, financial, among others. Managed virtual team.
• Project and task include: Realty projects dealing with union workers, full construction of floors and/or facilities - total build out, multiple vendors, RFP’s, budget charge backs, change orders, vendor invoicing, vendor provisioning, scheduling, C level status meetings, time and budgetary sensitive projects, decommissions, upgrades, software (testing and UAT), domain (logon scripts and application analysis), application migration (AD and trusts), email migrations, power requirements - UPS, IDF layout and designs (LAN and MDF room build outs), equipment procurement and approval processes for hardware, new infrastructure migrations, open systems installations and migrations of physical and virtual (VM servers) servers, office decommissions (worldwide), JAD sessions, data migration, data center moves and migrations, NY dark fiber installation, redundant center build outs, desktop imaging, third party application moves/implementations, SAN storage, server moves/migrations, PBX relocations, network assessments, LSP failover test, test and T1 turn up’s, DHCP and VLAN validations, installations and upgrades, data center migration/relocation inter/intra state moves, international installations and moves, audio visual (AV) installation and management, infrastructure and server upgrades/refreshes, Reassigning IP and VLAN, divestiture projects.
• Several vendors and applications utilized and/or managed during tenure which includes: Verint, NICE, Aspect, Mutare, Inova, Syntellect, Telwares, XO, Verizon, Avaya, Cavalier, APC, IBM, DiData, and Siemens.
• Union workers used for desktop functions, moving, cabling/wiring that needed to be organized and managed - Vendor Management.
• Executive dashboard reporting, along with several other tools and applications such as: PPM, ITG, Service now, CMDB, MS Project, Fieldglass, and Ariba used to facilitate in projects.
• Daily and consistent work with spreadsheets, budget estimating, SOW’s, PO’s, and scheduling.

Sr. Technical Project/Program Manager

Confidential, Philadelphia, PA

Responsibilities:

• NETO, Network Engineering and Technical Operations group - Project/Program Manager.
• Showcase project/program manager for Confidential . Voice, Video, and Data full lifecycle program that combined cross-functional platforms and infrastructures for a single billing, and provisioning product. Managed vendors (Cisco, SA, Motorola, SeaChange, etc), local markets, departments, and divisions. Worked directly with the SVP on this project ($50 million dollar Cisco infrastructure project). Lead team of 50+ to create template for launching in medium test markets.
• Implemented voicemail projects for Confidential nationwide deployment. Upgrades, migrations, new development and architecture overhaul.

Sr. Telecom Project Manager

Confidential, San Diego, CA

Responsibilities:

• Confidential contractor working an assignment for AT&T. The matrix setup is as follows: Main customer, The County of San Diego (CoSD). Northrop Grumman Corporation has a contract from the CoSD for all of their technical requirements. Northrop Grumman subcontracts all components to AT&T, Bearing Point, Confidential, CSC and EDS for their applications and network implementations, design, and support. Working together as one team to satisfy the requirements of the contract. Lead teams as large as 46.
• Migration/Implementation team member. Responsible for migrating an existing servers and data center while reinforcing the telecom backbone of the network.
• Data center relocation within the city of San Diego, different states, and additional DR data centers in separate states.
• Transformation team member. Replaced the entire ATM network to a WAN fiber network. VOIP conversion readiness.
• Several different policies and procedures required to meet all the needs of each organization. County and Government guidelines to be followed.
• Major coordination between the organizations as far as moving servers to one location and application migration. Extremely volatile and critical operations.
• Customer facing position. Weekly meetings and consultations with the County’s CTO office. Daily conference calls, touch point meetings, solution and peer reviews, and late night cut-overs.
• Responsible for RCA’s, detailed implementation plans, project schedules, test plans/scripts, communication plans, logistical coordination between several organizations, and reporting status to a cross-functional and multi-faceted framework team within a highly political and volatile environment.
• Projects I have worked on or lead have included: Server moves - RAS, VPN, WAP’s, Radius, Internet routers, EMS applications, Mainframe Migration, Arjis, External DNS, DHCP, ASP’s, WebSense, Proxy/Internet, GigaMAN & OptEman (outside fiber optic cabling, boosters, signal testing, easements and orders with local municipalities, etc…), CAMS project - Central Alarms Monitoring Systems with SIMS Ware - HVAC/Badge System/Alarms IP project. Data center relocation, Data Center redundancy and disaster recovery locations. Application migrations i.e.) run scripts, testing in development environments and mock implementations, etc.

Senior Budget/Telecom Analyst/Project Manager

Confidential, Atlanta, GA

Responsibilities:

• Independent contractor and shared resource between the Telecom Department and IT Finance.
• Telecom Billing - Expense Management. 30+ vendors
• Vendor Management and Contract Negotiations. - Negotiation and Management resulted in better cost per minute, minimum commitment rates met, and tiered rate commitments.
• Procured all internal dedicated phone lines, and voice/data circuits with our switching office and local CLEC’s (1FB’s, T1’s, DID, ISDN, Frame Relay, DS1, OC3+).
• Phone repairs, troubleshooting, and support for regional call centers. Processed and analyze internal telecom and cellular invoices. Created and administered internal telecommunication database.
• Telecom Auditing - Invoices, Physical, Redundancy, and Usage.
• Projects: New Sites/Infrastructure w/ foreign call centers, Physical Audit, TEM, 800# clean-up, Software upgrades and enhancements including commercial of the shelf applications, new acquisition - set up, assessment, and consolidation, Co-manager with several PM’s on VOIP conversion, Data and Call Center creation and relocation in remote national and international sites (India, Manila, and Panama), CRM environment, and SPOF analysis.

Telecom Analyst/Telecom Tech/Project Manager/Program Manager

Confidential, Atlanta, GA

Responsibilities:

• Managed all internal Telecom and Networking projects via the IT department. Duties; cabling new sites with telecom and network infrastructure (with redundancy), electrical, and furniture configuration.
• Led the first PMO in the region for the company (Team of 22). In this position, I was acting Program Manager for one year. I directed a team of project managers, created templates, processes, procedures, logs, metric reporting, and statuses, among other duties, in accordance with the PMI recommendations in an attempt to streamline efforts in establishing this new regional PMO.
• Responsible for all Call Center peripheral software application projects and infrastructure. (Telecom/Network monitoring, and Metrics)
• Managed projects. Duties: Organized and managed on site Telecom and Network Administrators, created flow charts and diagrams for scheduling and processes flow, third party vendors (electrical, cabling, & billing) contact (change control), liaison between internal departmental managers and I.T. department in a CRM environment.
• Technical support on circuit outages. Tracked, reported, and handled circuit related outages. Dealt directly with vendor or company NOC to rectify problem.
• Vendor Management for Network and Telecom Cabling; negotiated prices, scope of work, and scheduling.
• Procured all internal dedicated phone lines, and voice/data circuits with our switching office and local CLEC’s (T1’s, DID, ISDN, Frame Relay, DS1, OC3+).
• Monthly reporting/Metrics with Octel VM, MCI, BellSouth, Nextel and Internal ticketing system. Long distance liaison and administrator for long distance services. Direct contact with Vendor on contracts, rates, and discrepancies.