SUMMARY:

• An Agile Coach, Program and Project Management/Agile Scrum Master specialist (8 Years Agile/Scrum, 17+ years PM) and a Product Development professional with key strengths in web and mobile based ecommerce, application planning and development, Internet marketing, digital environments, technology planning and using IT for infrastructure and marketing initiatives.
• Extensive experience in all aspects of both Agile and Systems Development Life Cycle (SDLC) for application development and as well as Non IT Project delivery.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Agile Coach

Responsibilities:

• Coaching 4 Agile teams with projects inflight and assistance with Agile practices in JIRA and Confluence and boards and spaces
• Leading an Agile delivery team and all Agile (concepts from Scrum, estimation & persona development, release planning) for the program
• Working with teams that are working on regulatory compliance with IFRS17
• Working with teams performing data flow and accounting reconciliation.
• Built tools for dynamic RAID, quantitative Agile maturity assessments, Agile basic cheat sheets, standard sprint Reports and team Agile adherence assessments

Confidential

Program Manager, Agile Coach

Responsibilities:

• Responsible for full Agile Transition and Program Management including:
• Re - launched Canada Post eStore
• Re-launching (in progress) Canada Post Secure messaging and document delivery
• Leading an Agile Delivery Team and All Agile (Concepts from Scrum, Estimation & Persona development, Release Planning) for the program
• Coached 5 separate Teams
• Managed 5 Agile Team members for ePost Refresh
• Launched Canada Post estore (eCommerce) complete refresh with KIBO
• Lead Secure Document Distribution Intranet Product (connect)
• Performed all JIRA and Confluence
• Initiated all “Big Room” planning workshop for Outcome and Epic development and compete backlog and release planning (virtually lead)
• Lead Multi Team retrospective meeting for Enterprise Ideation
• Worked with Solution and Data Architects for change Management and ARB’s
• Tasked with overall upgrade of 3rd party libraries, development framework STRUTS to SPRING and shoring up PCI Level 4 compliance

Confidential

Agile Coach - Analytics and Innovation - Analytics Centre of Excellence

Responsibilities:

• Responsible for full Agile Transition including:
• Leading the Agile Delivery Team
• All Agile (Concepts from Scrum, Estimation & Persona development)
• JIRA and Confluence
• Lead “Big Room” planning workshop for Outcome and Epic development
• Working with Data Architect for changes to Database Models and Data Structures
• Standing up 3 projects in for a single strategic program for Analytics, Business Intelligence (BI) and Visualization
• Worked to train Product Owners and the Program’s Senior Director
• Tasked at creating a pilot project that will be rolled our across the organization
• Coaching team members on Story Writing, Backlog grooming and Estimation
• Managing Daily and Weekly rituals and coaching the team on Agile best practices.

Confidential

Agile Coach - Caribbean Banking - Core Banking Consolidation

Responsibilities:

• Responsible for complete Agile Transition including:
• Agile (Concepts from Scrum, Kanban, Story Mapping, Estimation & Persona development)
• JIRA
• Confluence
• Standing up 15 Streams in the Program
• Worked with Program Managers and Directors to create HL road mapping and release planning
• Coaching team members on Story Writing, Backlog grooming and Estimation
• Managing Daily and Weekly rituals and coaching other Scrum Masters.
• Scrum Master for 4 streams

Confidential

Agile Engineering Lead/Agile Coach/Scrum Master

Responsibilities:

• Responsible for insuring Agile Principles Coaching Teams implementing Enterprise wide Project and Portfolio Management Software (P+PM) with a focus on Plainview.
• Worked to develop a Complete Backlog for Overall pre-Implementation activities
• Scrum Master for Enterprise Data Architecture project for future state for P+PM
• Worked with Application and Data Architects, BSA’s, Product Owners
• Insured development of complete backlogs, set and ran all Agile rituals
• Trained Team to use JIRA, Leankit and Project Place

Confidential

Agile Project Manager

Responsibilities:

• Worked with Start Up client on requirements to support full North American rollout
• Using Various Software Delivery Methodologies (Waterfall for Infrastructure and Agile for SW)
• Integration of Mobile App using central portal for GPS tracking and alerts
• Reporting to the founder, designed architecture for customer information flow and IT infrastructure.
• Created all user stories for CRM application development and customization.
• Designed and implemented Customer CRM and VOIP systems to support customer support and customer incidents.
• Cut over new CRM and Call Queuing systems to for customer support.
• Trained staff on VoIP management and CRM flow
• Set up and configured JIRA environment

Confidential

Agile Coach - Finance IT

Responsibilities:

• Responsible for Coaching Teams that were forming to become Agile
• Coaching existing teams on improvements and Agile best practices.
• Worked with Scrum Masters and PM’s to design a step by step action plans for launching Agile Teams
• Provided base line assessments for teams already delivering in Agile and worked with the team to improve practices.
• Using Agility Health Radar http://www. Confidential .com/ facilitated assessment of teams and reported to management on team progress, current status and potential growth items.
• Project Manager for team SLIM for Data Conversion, Integration and Testing for Systems feeding the corporate GL and sub ledger accounts.

Confidential

Program Manager

Responsibilities:

• Responsible for managing a team of 5 project managers, 3 PCO and 2 deployment managers on at $100 million Program with $43 million in technology spend. 5 separate projects:
• Full Credit Card refresh
• Card transfer - Full migration of customer data including rewards BIN numbers and all customer personal financial data.
• Move toward Account Level processing and unified card data base/catalogue
• Web and mobile integration of reward points
• EMV Chip refresh
• Full Budgeting and Forecasting responsibilities
• Developed and Delivered Management reporting for executive status.
• Worked closely with the EPMO to adhere to SDLC guidelines and project risk mitigation for Mixed Mythology Projects
• Developed mitigation plans for mixed agile (scrum) and waterfall environments/teams.
• Developed a plan that dealt with combing agile in a waterfall environment (“Watergile”)
• Developed and delivered and coaching to teams working with a mixed Agile/Waterfall environment.
• Managing Changes to Database/Data Model Structures.
• Worked with Key Vendor in implementing Loyalty Program refresh/upgrade

Confidential

Senior Project Manager/Scrum Master

Responsibilities:

• Overseeing and managing a full Agile Transformation of 2 teams
• Mobile Android handset based application and value added SDK.
• Supporting Server Set for Tokenization (FPAN to DPAN)
• Lead project team through Mobile Debt Application Plug-In to be included into FI (Financial Institution) mobile wallets.
• Worked closely with ePMO to develop Steerco and Execo presentation and status format as well as standardized reporting for the project team and senior executives.
• Responsible for SCRUM Mastering, Release Planning, Sprint Demos and Retrospectives, Maintaining project plans, and executive reporting.
• Working with cross disciplinary teams including, developers, QA, BA’s, Legal, Finance, MIS, Security, Fraud, Policy and Corporate Risk.
• Tool used included: JIRA, Confluence, JAMA, MS Project, MS Excel, MS
• Team was transitioning from Waterfall to Agile and I coached the team through the rituals and deliverables.
• Worked with senior management to bridge the gap between traditional waterfall reporting and agile artefacts.
• Applications were designed to support ecommerce at physical terminals and within and InApp environment

Confidential

Lead Project Manager/Scrum Master

Responsibilities:

• Designed, specified and implemented a on line digital Credit Card Payment Gateway, Created external posting API for merchants
• Implemented AML detection systems via user behaviour pattern building.
• Installed and configured Vtiger CRM for the company
• Using Agile/Scrum development methods, developed 3 web based applications for on line merchants using ecommerce
• Implemented over 10 APIs for offshore and domestic banks for Credit Card processing.
• Migration -Migrated the company’s main application from a Windows server environment to a LAMP/Perl environment
• Worked with various merchants and banks to integrate their data via API calls for merchant processing
• Liaised with all stakeholders and management to develop the gateway and statement engine
• Developed and maintained all application development documentation and tracking
• Mentored internal and external development teams, as well as local and virtual teams
• Wrote specifications for multiple company applications and lead the associated project management and QA and testing management
• Site was built with responsive design considerations
• Project management for a web transaction gateway and online application system including development, hosting and all vendor selection
• Managed integration of over 10 bank and processing platform APIs
• Managed integration of multiple supplier and partner integrations and APIs
• Implemented Web content management using Wordpress (Responsive Sites)
• Created and maintained the company’s Disaster Recovery Action Plan

Confidential

Product Development and Project Management Lead

Responsibilities:

• Tasked with bringing the Companies product from a book into a digital on line format
• Created full product specification to redevelop the company’s core product from a physical directory to an online data mining tool
• Migration from MS Access Database to MySQL on a LAMP platform.
• Full review and audit of existing Database
• Import and verification of condo data for hundreds of thousands of records.
• Transition from flat file data structure to Relational SQL data structure he site needed to be accessed across multi platforms and was built with responsive design considerations
• Revamped company website to include Web Content Management CMS (Drupal), video and mapping
• Reporting responsibility to the CEO and General Manager
• Wrote and evaluated RFP’s from multiple vendors
• Prime responsible for product development and product re-launch
• Designed the site for B2C ecommerce using micro transactions

Confidential

Lead Project Manager

Responsibilities:

• Sales and Marketing
• Instituted a Value Added Reseller (VAR) and Value Added Agent (VAA) program
• Created and Managed VAR program
• Hired a Channel Director
• Created marketing and operational collateral
• Started direct phone campaigns and implemented sales scripts and processes
• Specified, configured and installed companywide CRM for Sales and Customer management
• Transitioned company from Microsoft to LAMP based Open CRM-Vtiger
• Revamped pricing models and created standardized quoting and proposal formats
• Migrated and Transitioned customers from local to hosted applications
• Mentored the project team leaders on improving customer service
• Implemented a trouble ticketing system for customer service
• Transformed standardized total cost of ownership models for direct and VAR sales
• Managed a Sales funnel, and implemented a CRM to track and report sales activity
• Revamped company website to include CMS, video
• Tracked ongoing projects using MS Project 2010
• Technology Initiatives
• Introduced Bonded DSL to customers, quadrupling network speeds
• Part of the Migration Team - Migrating to MS Exchange 2013 and Decommissioning version 5.5 and Migration of Storage from HP Fiber Channel to iSCSI EqualLogic Storage
• Migrated to a dynamic resource model (with VMware) to reduce overall system resources for customers and internal services
• Updated customer support policies
• Created access and email policies and documentation to support PC’s, Mac’s, iPhones/ iPads/ Android devices
• Key in implementation of MS Apps and Google Docs apps suites.
• Created Disaster Recovery Action Plan for internal use and external customers.
• Management and HR
• 13 direct reports. Recruited staff for key management roles
• Transformed customer service function to improve customer service with new help desk SW and process

Confidential

President, ITtuitive Business Technologies

Responsibilities:

• Co founded a boutique IT consulting practice specialized in bringing corporate IT standards and support to the SME market.
• Implemented and configured Sugar CRM companywide.
• Dell Business Partner, providing deployment and consulting service on behalf of Dell in the Greater Toronto Area (GTA)s
• Worked with clients in multiple industries including Finance, Construction, Insurance, Mining, Real Estate and Medicine
• Upgraded and Migrated clients to employ Cloud based “one off” services and applications as well as complete hosted application suites (Google Apps and Microsoft 365)
• Worked with clients to migrate their Systems and Application to newer MS Platforms
• Liaised with all stakeholders and management
• Created Migration Plans
• Executed and Delivered Upgrades and Migrations from Local to Hosted Applications and Data
• Provided Project management service for complete system and Application refreshes
• Specialized in implementation of Microsoft solutions for Business including MS Exchange and SharePoint.
• Developed the full strategy and business plan and implemented all aspects of the business
• Developed and implemented marketing strategy including custom development, project management, IT support, hosting and web development
• Recruited and managed staff of 8
• Ongoing Project Management for all projects using MS Project
• Grew the business from the ground up by over 30% per year over 5 years to $1 million and over 200 customers
• Within 1 year of launch was the top B2C ecommerce sites in Canada
• Created all of the functional specifications for Workopolis and at least 5 add-on projects
• French Site and Quebec jobs integration
• Toronto Star integration
• Campus Worklink Acquisition
• Psychometrics
• Applicant Tracking
• Managed developers, testing, and created new features for the re-launch of the Globe & Mail's web-based employment centre
• Managed Migration of Amazon’s Webhire Scraping Engine from Boston to Toronto. Migrated to new hardware and decommissioned older servers and OS’
• Key in migrating legacy scraping engine to an in house developed scraping engine based on Java/Oracle.
• Project management for The Globe and Mail's Launch of Broadcast Week on the Internet
• Managed a matrix of 5-7 developers, 2 QA resources and 2 customer support staff during the engagement
• Engaged in implementation of Custom Web based enterprise wide, customer facing content Management CMS for the Globe and Mail.

Confidential, Erogo Billing, CA

Product Development Consultant

Responsibilities:

• Assessed competitive features in the xSP on line billing market.
• Compared product features including, performance, billing, rating, platforms and integration
• Product Development Consultant, Solect Technologies, ( (purchased by Amdocs)
• Developed marketing requirements and competitive assessment of the 3rd generation of software for complete ISP management-Data Collection, Rating, Billing, and Service Provisioning.
• Managed product development and defined, researched and developed new add-on services for Internet service
• Prime business contact for privacy and security within the Internet team
• Defined requirements for new development, worked with 3rd party vendors
• Recruited testers for registration process, client software and customer acceptance
• Created technical outline issues and trained help desk staff on registration and trouble shooting.
• Created an Opportunity Assessment for products to be added to the Sympatico service which included Personal Homepage Hosting Services, Multiple email for single accounts, Private Domain Names for email and/or Web Space, Private FTP sites
• Defined and managed a multidimensional competitive analysis for residential dial up Internet access
• Identified specific gaps, problems and bugs in the registration processes and client application and worked on fixes and workarounds
• Defined and created functional requirements, interfaced with network operations with the entire teamand